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City Lodge Hotel GrandWest

1 Jakes Gerwel Drive, Goodwood 7475, South Africa
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City Lodge Hotel GrandWest
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City Lodge Hotel GrandWest
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42 reviews from our community

Traveler rating
    10
    17
    11
    3
    1
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5
10
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18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pietermaritzburg
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived late but our papers were ready at reception , easy book in. 2 min walk to Grand west casino complex with "many" places to eat. Breakfast at lodge has a large variety and plentiful, excellent service by all staff.

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Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

Thank you for the great review... We pride ourselves in offering a wide variety for breakfast and to always ensure that our staff are efficient and friendly; so we are glad that you found these services to be of top quality! We look forward to having you stay with us again soon! More 

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I used this Hotel on a business trip. Not that the service was bad, but rather the connectivity. Both MTN and Cell C only gave EDGE but that was basically useless. The hotel WiFi (AlwaysOn) was even worse. I could not get any work done, and all I can say is if you consider this hotel for business, stay away... More 

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Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

Thank you the constructive review and we are sorry to hear about the problems that you encountered during your stay. Please note that we are currently in the process of improving our connectivity offering. More 

Top Contributor
113 reviews 113 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location of the hotel is just perfect as it is just a small walk away from the Victoria & Alfred Waterfront. The only big problem I got was the poor WIFI connection I got in the room 58... Sometimes even not possible to download Emails!!! Breakfast was ok

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Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

Thank you for staying with us and for the review. Please note that our wifi is in the process of being upgraded to offer a much faster and more comprehensive service, so this problem will hopefully be dealt with and sorted out soon. More 

Bloemfontein, South Africa
Contributor
20 reviews 20 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2015

Stayed at the Airport the week before but this must surely be a much better option. Service were outstanding and the room was up to standard. Quiet surroundings made a good night's sleep possible. This was totally unexpected due to casino being in close proximity. RECOMMENDED

Was this review helpful? Yes 1
Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

Thank you for the great review. We're glad we were a good option for you during your travels. It's great that you had fantastic service and found the room to be up to standard. We look forward to having you stay with us again soon. More 

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 12, 2015

Stayed here for a night on business as it was the only hotel room available in the whole of Cape Town at a reasonable price (client's expense and the whole city was booked up for events at Parliament and a mining indaba). It turned out to be so comfortable and all I needed for a good night's sleep. The bed... More 

Was this review helpful? Yes 1
Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

Thank you for the positive feedback. It's really great to hear that you found the rooms to be well equipped and comfortable and that it was immaculately clean. We're also really chuffed that you had such fantastic interactions with our staff and that you found them to be friendly and helpful - something that we pride ourselves on. We look... More 

Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed February 11, 2015

What a pleasant surprise awaited us, as we had expected the hotel due to its locality in the Casino's grounds to be noisier so close to the Casino. The rooms are adequately sized, all basic conveniences, comfortable beds and best of all- Quiet! All Staff encountered were welcoming & very helpful, and the food at the little cafe looked quite... More 

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Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

We thank you for the fantastic review. We're happy to hear that you found the rooms to be well equipped and comfortable and that you enjoyed friendly and enthusiastic service from our staff. It's also pleasing to hear that you enjoyed the meals on offer and that your stay was pleasant. We hope to have you stay with us again... More 

Johannesburg, South Africa
Top Contributor
109 reviews 109 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 10, 2015

This hotel is close to the Airport. Its an efficient hotel and is good value. Everything you need for a day or two, Highly recommended for the traveler - business or pleasure - really is just the right price and value

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Angus M, Front Office Manager at City Lodge Hotel GrandWest, responded to this review

Thank you for the positive review. We're happy to hear that you found your stay with us to be good value and that everything was run efficiently. It's great you find us to be well suited for both business and leisure travellers - thank you for the recommendation and we look forward to having you stay with us again soon. More 

Port Elizabeth, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2015

City Lodge is fantastically situated with easy access to N1, N2 and N7. We stayed there for two nights after a trip on the West Coast. You ae near the Century City Mall and on the Casiono grounds which gives you access to multiple entertainment and restuarants. Easy access to all main roads leading to the Waterfront and Newlands. The... More 

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Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

We thank you for the great review. We're thrilled to hear that you enjoyed the convenience of the hotel's location and the surrounding facilities. It's also great to find that you enjoyed friendly and helpful service from our staff - something that we pride ourselves on. With regards to the standard of the rooms, we're happy you found them to... More 

Alexandria, Egypt
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed January 3, 2015

I stayed there for some days, as all Cape town was 98% fully booked and with the same price i guess i could stay in another better place. I didn't like the place so much as it was beside the casino. The hotel itself is good, and the staff is acceptable (not all are friendly). Rooms are good. WiFi, is... More 

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Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

Thank you for staying with us. We’re glad you liked our hotel and our rooms. We’re not so glad you did not like the proximity to the casino and that not ALL our staff were friendly. Please note that we are in the process of upgrading our wifi offering – so watch this space, as they say! More 

Porterville, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

Second time that we have stayed there. Friendly and helpful staff, lovely rooms, excellent breakfast selection. Very close to all Cape Town has to offer. Didn't get too much rest this time round due to other inconsiderate guests.

Was this review helpful? Yes
Angus M, Public Relations Manager at City Lodge Hotel GrandWest, responded to this review

Thank you for the excellent review. We're thrilled to hear that you enjoyed friendly and helpful service from our staff, and that you found the room to be comfortable. It's also great that you enjoyed the breakfast options on offer. We hope to have you stay with us again soon! More 

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