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Mercure Schiphol Terminal

Certificate of Excellence
Amsterdam Airport Schiphol Terminal Building | PO Box 75041, 1117 ZN Schiphol, The Netherlands
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Mercure Schiphol Terminal
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290 reviews from our community

Traveler rating
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    56
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28
90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Contributor
20 reviews 20 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If it weren't for this hotel, I would be wandering around Schiphol in a sleep deprived daze for 7 hours. Love the convenience of it- a little oasis just for me to escape, relax and get a little sleep. The front desk staff is very friendly and welcoming. The room is clean with all the essentials. Definitely recommend booking in... More 

Was this review helpful? Yes
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you very much for this wonderful review! We are excited to hear you had a good stay with us and hopefully we will welcome you again in the future. It is indeed a good idea to reserve a room ahead of time, while we do not have many rooms available. Kind regards, Sandra van Berkel More 

Essex, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We are booked to stay in August - to get a few hours sleep before a connecting flight home with a different airline. We were told that we could collect our luggage from our first flight and take it through security again in to the hotel. We have today received an e-mail as follows "We would like to inform you... More 

Was this review helpful? Yes 1
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you for your review. It is unfortunate to hear that your judgment about the hotel is already negatively influenced by the new luggage regulations. It is indeed correct that from the 2nd of June 2015 passengers are not allowed anymore to bring check-in luggage through customs, while the luggage control will not be at the gates anymore,... More 

MELBOURNE
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel as i had a night flight into amsterdam, and a morning departure next day. Pros-the bathroom is ok. very big shower,big wash basin and enough amenities. Friendly staff member at checkin. Bed mattress was soft. cons-if youve got luggage you have to clear immigration, go out, come back in and do customs again.and do the same... More 

Was this review helpful? Yes 1
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you for your feedback on your stay with us. Thank you for taking the time to tell us about your experience at the Mercure Amsterdam Schiphol Terminal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As I understand from your review, you did not appreciate the... More 

Bangkok
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You'll find all you would expect from a well kept Mercure, with very friendly staff. Due to its situation, the rooms have no windows. Very quiet, despite "construction work in the Terminal". Apparently they were working the night I was there but I didn't hear a thing. I paid 125 USD.

Was this review helpful? Yes 3
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you very much for your positive feedback! We hope to welcome you again in the future. Kind regards, Sandra van Berkel More 

Melbourne, Australia
Top Contributor
58 reviews 58 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 13, 2015

We had 10 hours in between flights and wanted somewhere to shower, leave our stuff and grab a few hours sleep after visiting the city centre for lunch. This place ticked all our boxes and we'd recommend it to anyone with a stopover. Exceptionally helpful and friendly staff. Everything you could want after a long haul flight!

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SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you for sharing your positive experience at Mercure Schiphol terminal! We are delighted to hear you have enjoyed your stay. We hope to host you in our hotel during your future layovers on Amsterdam Schiphol airport. Best regards, Sandra van Berkel More 

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2015

If you are tired and exhausted and can't go out side the airport, and you need a bed to throw yourself on it, the room can be very dark, quiet and clean, some tea, coffee and cappuccino compliment and a tea/ coffee pot. Nice shower after you sleep and you are ready to go to your next flight. if you... More 

Was this review helpful? Yes 1
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, I am delighted to hear you had a good stay in hotel Mercure Schiphol terminal! We hope to welcome you again in the future! Kind regards, Sandra van Berkel More 

Senior Contributor
46 reviews 46 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 7, 2015

I was in transit, arriving in the late evening and with an early flight the next morning. This is the place to stay. Room is a box, no window, however well decorated to give the impression of space. Shower room and toilet well appointed and a good size. The room is very clean and right inside the interrelationship terminal.

Was this review helpful? Yes
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you so much for staying with us. We are delighted to hear that you have enjoyed your stay at Mercure Schiphol terminal. We hope to welcome you again in the future. Best regards, Sandra van Berkel More 

Mombasa, Kenya
Top Contributor
55 reviews 55 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 20, 2015

KLM booked me into this hotel free of charge for a 7 hour rest during my layover in Amsterdam. That was a beautiful surprise. The staff were friendly and courteous and the room was exceptional. The amenities are great and with all the construction currently ongoing, I did not hear a thing. I had a great rest and was able... More 

Was this review helpful? Yes 1
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you for your nice comment! We hope to welcome you again during a next layover! Kind regards, Sandra van Berkel More 

Johnson City, Tennessee
Top Contributor
128 reviews 128 reviews
24 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 20, 2015

The Mercure Terminal was just what I expected and I had a very good stay. The desk staff was very friendly and helpful. They suggested the breakfast package room service which was very convenient and reasonably priced. I had only minimal noise during the stay and it did not disturb my sleep. If I have the need, I will certainly... More 

Was this review helpful? Yes
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you very much for your review! We are delighted to hear that you have enjoyed your stay and I will share your comments with my team, which will definitely be well received. Thank you again and we hope to welcome you again in the near future. Kind regards, Sandra van Berkel More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015 via mobile

With all the construction in the airport, a hotel stay is absolutely necessary for long transits. The hotel is great. Comfy, clean, and great service. The staff were very friendly and attentive even in our 6 hour stay! Highly recommend.

Was this review helpful? Yes
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review

Dear guest, Thank you very much for your feedback. It is a pleasure to hear that you had a good stay in our hotel. We hope to welcome you again during a future layover! Best regards, Sandra van Berkel More 

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