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Pemberton Valley Lodge

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1490 Sea to Sky Highway (Portage Road), Pemberton, British Columbia V0N 2L1, Canada
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Pemberton Valley Lodge
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Pemberton Valley Lodge
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221 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woodinville, Washington
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came up for a three day weekend getaway from Seattle. Saved quite a bit of money by staying in Pemberton instead of Whistler. The room was very nicely decorated, and had a view of the mountains out back. It was a bit too cold to hang out on the deck, but if it had been a bit warmer that... More 

Was this review helpful? Yes 1
David A M, General Manager at Pemberton Valley Lodge, responded to this review

Thank you for taking the time to post your comments about your recent stay at the Lodge. We are happy to hear that you made the trip to Pemberton and were pleased with your choice of accommodation. For travellers that are looking for an alternate to Whistler, we are a highly recommend option. As for the cookies unfortunately we do... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Sometimes I have unreasonable customer service standards, I can admit this. When my husband and I booked this lodge to go to Whistler, I requested a list of 5 of the top best Canadian things. Not only was my wish granted, but met fourfold. (We checked most of them off, Michelle!! Not the Ketchup Chips, sorry... ;) Going to take... More 

Was this review helpful? Yes
David A M, General Manager at Pemberton Valley Lodge, responded to this review

We appreciate that you have taken the time to post your comments about your recent stay. We will pass along your kudos to Michelle, she will be delighted to hear your enjoyed your Top 5 + list. Pemberton Valley Lodge is a certified green hotel as we are committed to our environment initiatives and are considered a leader in our... More 

1 review
5 of 5 stars Reviewed February 3, 2015

The staff were very friendly and helpful we would certainly recommend this hotel, the swimming pool was warm and the jacuzzi was lovely. It was only a short walk to town were there are two good restaurants

Was this review helpful? Yes
David A M, General Manager at Pemberton Valley Lodge, responded to this review

We are delighted to hear that you enjoyed your recent stay at Pemberton Valley Lodge. Thank you for taking the time to post your comments as it is always great to hear that we are exceeding guest expectations. We look forward to welcoming you back soon. More 

Los Angeles, California
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 26, 2015

Like several other reviewers, I ended up staying here because Whistler tends to fill up ridiculously early in advance of major holidays. When I booked my first Whistler ski trip ever in August 2014, Whistler hotels were nearly full and Pemberton was the only place nearby with reasonably priced accommodations. I have mixed feelings about this place. On the one... More 

Was this review helpful? Yes 1
David A M, General Manager at Pemberton Valley Lodge, responded to this review

We appreciate the time you have taken to post a review about your recent stay. Pemberton is a unique experience from Whistler. Although we do welcome guests that are price savvy and feel that Whistler is overpriced during the holidays, we do have many travellers that choose Pemberton over Whistler because of the adventures and overall experience that we offer.... More 

Vancouver BC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2015

All the staff at the hotel, specially at reception were cordial, friendly and super helpful. We had a great time at a clean, comfortable hotel. The pools and amenities were superb. We wanted to highlight the special service given to us by Gio at the front desk who was extremely accommodating, professional and helpful. We would definitely be back soon.

Was this review helpful? Yes
David A M, General Manager at Pemberton Valley Lodge, responded to this review

Thank you very much for posting your comments on your recent stay at the hotel. We are delighted to hear that you enjoyed your stay with us and that you took advantage of all the services and amenities we offer. We will be sure to pass along your kudos to Gio and all of our staff. We look forward to... More 

Vancouver, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 17, 2015

Stayed here for New Year's Eve since anything in Whistler was ridiculously priced. The hotel was nice; clean, comfortable, the room was spacious, and they have a hot tub/pool outside which was great after riding. The staff were friendly and helpful and they even had free hot cider in the lobby which was a nice touch. The drive from and... More 

Was this review helpful? Yes
David A M, General Manager at Pemberton Valley Lodge, responded to this review

Thank you for taking the time to post your comments regarding your recent stay at Pemberton Valley Lodge. We are happy to hear that your enjoyed your stay with us and experienced some of our specials touches. Thank you for expressing the ease of the drive between Whistler and Pemberton, we couldn't agree more and hope other travellers will venture... More 

Irvine, California
Senior Reviewer
6 reviews 6 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 16, 2015

I was a little disappointed that they said they had a shuttle to Whistler but what they failed to mentioned is that there is only an 8am run and a 4pm pick up. And if you sign up and you don't ride the shuttle then they charge you $25. This was quite disappointing I thought we would have a few... More 

Was this review helpful? Yes
David A M, General Manager at Pemberton Valley Lodge, responded to this review

The Lodge proudly offers a "Complimentary" Whistler Ski Shuttle. The details of operation can be found on the hotel's website. Our Front Desk Associates are also well versed in the operating schedule and provide this information daily to guests. In addition to the our ski shuttle service, there are several local transportation options between Pemberton and Whistler. The "no show"... More 

2 reviews
4 of 5 stars Reviewed January 13, 2015

Very nice hotel. Great size rooms, grounds, pool etc, kept nicely - best place in Pemberton to stay! Beautiful setting, walking distance to town on a nice day. Welcoming lobby and friendly staff. Nice to have underground parking in winter.

Was this review helpful? Yes
David A M, General Manager at Pemberton Valley Lodge, responded to this review

We appreciate the time you have taken to post your comments about your recent stay. We are delighted to hear that you enjoyed your stay at the Lodge. We endeavor to offer many of the comforts of home starting with a friendly greeting and a cozy, relaxing lobby. We look forward to welcoming you back! More 

Coquitlam, Canada
Top Contributor
56 reviews 56 reviews
42 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed November 3, 2014

Based on how well the rest of this hotel is run, I'm guessing this was a rare occurance. My room was perfect when I arrived. The next day, I returned to my "cleaned" room to find several major problems. Two dirty washcloths (mine) had not been removed from the bathroom floor. A candy wrapper was also on the floor. The... More 

Was this review helpful? Yes
David A M, General Manager at Pemberton Valley Lodge, responded to this review

We are disappointed to hear that we have fallen short of your expectations. Obviously there was a shortfall from our housekeeping standards. Your concerns have been addressed with our team and further training has been implemented so we hope that you will return to see that our service standards are high. Thank you for choosing Pemberton Valley Lodge, we know... More 

Port Alberni, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 9, 2014

The lodge is nestled amongst trees and mountains.. The views from rooms are beautiful. Beds are heavenly and rooms are equipped with kitchen basics. I travel a lot for work and Pemberton Valley Lodge exceeds my high expectations with their lovely Property and excellent customer service. Good location, close to everything, underground parking. The rooms are good value, location is... More 

Was this review helpful? Yes 1
David A M, General Manager at Pemberton Valley Lodge, responded to this review

Thank you for the wonderful review. We are thrilled to hear that we are exceeding your expectations. We strive to provide the highest levels of service to each and every guest and it is great to receive the feedback. Thanks you for the kudos, we look forward to see you again in the future. More 

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