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Pemberton Valley Lodge

3.0 of 5 1490 Sea to Sky Highway (Portage Road), Pemberton, British Columbia V0N 2L1, Canada
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Pemberton Valley Lodge
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Pemberton Valley Lodge
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217 reviews from our community

Traveler rating
    121
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    16
    8
    12
See reviews for
41
91
5
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver BC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

All the staff at the hotel, specially at reception were cordial, friendly and super helpful. We had a great time at a clean, comfortable hotel. The pools and amenities were superb. We wanted to highlight the special service given to us by Gio at the front desk who was extremely accommodating, professional and helpful. We would definitely be back soon.

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Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for New Year's Eve since anything in Whistler was ridiculously priced. The hotel was nice; clean, comfortable, the room was spacious, and they have a hot tub/pool outside which was great after riding. The staff were friendly and helpful and they even had free hot cider in the lobby which was a nice touch. The drive from and... More 

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Irvine, California
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I was a little disappointed that they said they had a shuttle to Whistler but what they failed to mentioned is that there is only an 8am run and a 4pm pick up. And if you sign up and you don't ride the shuttle then they charge you $25. This was quite disappointing I thought we would have a few... More 

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2 reviews
4 of 5 stars Reviewed 1 week ago

Very nice hotel. Great size rooms, grounds, pool etc, kept nicely - best place in Pemberton to stay! Beautiful setting, walking distance to town on a nice day. Welcoming lobby and friendly staff. Nice to have underground parking in winter.

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David A M, General Manager at Pemberton Valley Lodge, responded to this review

We appreciate the time you have taken to post your comments about your recent stay. We are delighted to hear that you enjoyed your stay at the Lodge. We endeavor to offer many of the comforts of home starting with a friendly greeting and a cozy, relaxing lobby. We look forward to welcoming you back! More 

Coquitlam, Canada
Top Contributor
51 reviews 51 reviews
38 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed November 3, 2014

Based on how well the rest of this hotel is run, I'm guessing this was a rare occurance. My room was perfect when I arrived. The next day, I returned to my "cleaned" room to find several major problems. Two dirty washcloths (mine) had not been removed from the bathroom floor. A candy wrapper was also on the floor. The... More 

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David A M, General Manager at Pemberton Valley Lodge, responded to this review

We are disappointed to hear that we have fallen short of your expectations. Obviously there was a shortfall from our housekeeping standards. Your concerns have been addressed with our team and further training has been implemented so we hope that you will return to see that our service standards are high. Thank you for choosing Pemberton Valley Lodge, we know... More 

Port Alberni, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 9, 2014

The lodge is nestled amongst trees and mountains.. The views from rooms are beautiful. Beds are heavenly and rooms are equipped with kitchen basics. I travel a lot for work and Pemberton Valley Lodge exceeds my high expectations with their lovely Property and excellent customer service. Good location, close to everything, underground parking. The rooms are good value, location is... More 

Was this review helpful? Yes 1
David A M, General Manager at Pemberton Valley Lodge, responded to this review

Thank you for the wonderful review. We are thrilled to hear that we are exceeding your expectations. We strive to provide the highest levels of service to each and every guest and it is great to receive the feedback. Thanks you for the kudos, we look forward to see you again in the future. More 

1 review
5 of 5 stars Reviewed September 30, 2014

You are just treated so well. A very welcoming lobby. Excellent decoration. Staff are unfailingly friendly and professional. The room was perfectly made up and spotless. We were a large group and arrived at once. This was no issue at all. We were taken care of in minutes and on with enjoying our evening at this truly first class facility.... More 

Was this review helpful? Yes
David A M, General Manager at Pemberton Valley Lodge, responded to this review

Thank you for taking the time to post a review. We are delighted to hear that your group enjoyed their stay at Pemberton Valley Lodge. Our staff will be thrilled to hear your comments, as we certainly enjoyed welcoming the group and look forward to seeing you back in the future. More 

Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2014

we stayed there for 3 nights and in general it was a great experience. We were really happy they could accommodate with our dog. Very friendly staff and very quiet. Loved it. Its really close to everything. free parking

Was this review helpful? Yes 4
David A M, General Manager at Pemberton Valley Lodge, responded to this review

Even furry family members are welcome at Pemberton Valley Lodge. We know that your pet is an important part of the family so we have opted to make a portion of the hotel pet friendly. In addition, we offer several pet amenities including a bed, feeding dishes and a personalized welcome gift. We are delighted to hear that you enjoyed... More 

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 22, 2014

Excellent hotel, highly recommend, very friendly staff. Clean beautiful rooms, Fantastic view and setting for the pool and hot tub.Stayed there during Pemberton Music Fest. Mountain bikes available to tour around the trails.

Was this review helpful? Yes 2
David A M, General Manager at Pemberton Valley Lodge, responded to this review

We appreciate the time you have taken to post your comments about your stay at Pemberton Valley Lodge. We are very lucky to have such a breathtaking backdrop situated in the Coastal Mountain Range. Cycling is one of many activities offered in the Pemberton area so we are happy to provide our guests mountain bikes to enjoy the many trails.... More 

Antwerp, Belgium
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 16, 2014

Spacious condos, with complete kitchen and nice terrace. Relaxing pool and hottub. Bbq's in poolside area (not so clean) Overall cleanliness was just ok, but kitchen (oven) needed deep cleaning. Furniture was a bit worn out, sofa and chairs with stains. A relaxing place with beatutiful surroundings

Was this review helpful? Yes 3
David A M, General Manager at Pemberton Valley Lodge, responded to this review

We appreciate the time you have taken to post your comment and provide feedback. Your comments regarding cleanliness have been addressed by our team as our cleaning standards are very high and we strive to maintain them. As you can image the poolside BBQ's are very popular and are provided complimentary as we do our best to keep up on... More 

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Additional Information about Pemberton Valley Lodge

Address: 1490 Sea to Sky Highway (Portage Road), Pemberton, British Columbia V0N 2L1, Canada
Phone Number:
Location: Canada > British Columbia > Pemberton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pemberton Valley Lodge 3*
Number of rooms: 85
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Also Known As:
Pemberton Valley Hotel Pemberton

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