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Four Points by Sheraton Surrey

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10410 158 Street, Surrey, British Columbia V4N5C2, Canada
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Four Points by Sheraton Surrey
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35 Reviews from our TripAdvisor Community

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Shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is well located. It is newly decorated. The gym is well equipped also. It is the first time we visit Surrey and he front desk Catherine is very helpful to provide all information we want. We will stay surly again with this four points next time.

Helpful?
Thank wonderful158
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Wonderful158 Thanks so much for sharing your experience at the Four Points by Sheraton Surrey. I am so glad to hear you had a great time during your stay and that Catherine was able to make your time with us even more enjoyable. We look forward to seeing you again on your next trip into Surrey. Judi More 

Surrey, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

A great warm welcome from Catherine and her hospitality . As an SPG member she was able to help me with my personal account. My room was excellent and she helped me re adjust me error in reservations !!!

Helpful?
Thank brian b
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Brian B Thank you for sharing your recent experience. I am so happy to hear that Catherine was able to assist you with your reservation and that you enjoyed your stay with us. We look forward to seeing you again on your next trip to Surrey. Best regards Judi P More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed a night with my girlfriend. Catherine at the front desk was great and the rooms were super tidy and upgraded. Would stay there again. 3 minute drive to Guilford Town Centre and right off the highway if you are continuing your travels the next day. Checking out the lady at front desk was super helpful. Prices were good too.

Helpful?
Thank Jinn B
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Jinn B Thanks so much for your kind words regarding your recent stay. We hope that you will have another opportunity to visit us on your next trip to Surrey. Judi P More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

We recently stayed at this hotel, and I must tell you that not only the hotel was great, but the service and the staff, especially Catherina at the front desk were exceptionally helpful. The hotel is pretty affordable, rooms are nice, modern and clean, and a warm welcoming staff makes this a good destination for your vacation in beautiful BC.

Helpful?
Thank Hiren T
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Hiren T Thank you for taking the time to share your experience at the Four Points by Sheraton Surrey. I am so happy to hear that you enjoyed your stay and that out staff were able to make your stay a great one. We hope you will come back and visit us again soon. Judi P More 

Colorado
1 review
5 of 5 stars Reviewed 4 weeks ago

I had a great stay. Thank you and Catherine was very helpful. She was the most happies person I have met in a while. She greets every guest with very big smile and cheerful words. The room was clean and quiet.

Helpful?
Thank Kem N
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Kem N Thanks so much for your kind comments regarding your recent stay. Catherine and the rest of the team are always happy when they are able to assist our guests to make their stay an enjoyable one. We look forward to welcoming you back on your next trip to Surrey. Judi P More 

Surrey, Canada
1 review
5 of 5 stars Reviewed January 3, 2016

We stayed here for 2nights and the service was very good and we really loved here. Definitely we will recommend this hotel to all our friends. Especially thanks to Catherine who was very nice and helpful during the stay. She gave us a lot of tips about tour.

Helpful?
Thank Chia S
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Chia S. I am so happy to hear that you enjoyed your recent stay at the Four Points by Sheraton Surrey. We take great pride in the high level of customer service provided and Catherine is true example of how all our guest service agents try to go out of their way to ensure everyone has an enjoyable stay.... More 

Qualicum Beach, Canada
2 reviews
5 of 5 stars Reviewed December 28, 2015

I was very impressed by the renovations done at this hotel. Formerly a Coast hotel, it was looking pretty tired but the lobby had a cozy, welcoming feel to it and the room that we stayed in was very tastefully done. The bed and pillows were very comfortable and the bathroom was nicely updated. Most impressive was Cheryl at the... More 

Helpful?
Thank LinnyBC53
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear LinnyBC53 Thanks so much for sharing your experiences of your return visit to the Four Points by Sheraton Surrey. I am so glad to hear that you liked all the changes which happened from your last visit. I am also glad to hear that Cheryl was able to make your stay a memorable one, she really is a valuable... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed December 20, 2015

The hotel is very nice and in a perfect location, just a few blocks away from the big mall. The staff was very nice and friendly, very helpful, regardless of how busy she was. Special praise goes to Catherine who was always superbly nice and smiling, even though we had some issue with the room key. She was professional enough... More 

Helpful?
Thank hong6756
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Hong6756, Thank you so much for your review of the Four Points by Sheraton Surrey. We are so pleased that you enjoyed your stay and that Catherine was able to assist you. She certainly is a great asset to the team here. We hope to see you again soon at the Four Points by Sheraton Surrey. More 

Kent, Washington, United States
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed December 15, 2015

Back in November, my husband & I arrived late on a Friday night, and the lady at the desk was incredibly helpful. We needed an accessible room because my husband had foot surgery. We had forgotten his shower chair so she gave us very large plastic bags to wrap around his scooter so he could take it into the shower.... More 

Helpful?
Thank Diane M
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Diane M. Thank you for taking the time to share your experiences at the Four Points by Sheraton Surrey. I am so happy that we were able to exceed your expectations during your stay. We take great pride in the level of customer service provided and I am so happy to hear that we were able to assist you... More 

Santa Monica, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 11, 2015 via mobile

Very friendly staff anytime of the day (even late at night or early morning) Catherine has been a great help each time I stay here. They also match rates if competitor prices are lower. It's about a 4km drive to the sky train 2km from guildford mall Very comfortable rooms!

Helpful?
Thank salvader1
Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Salvader1 Thanks so much for your kind words. We are so glad that you enjoyed your stay with us. We really are fortunate to be in such as great location, close to the Guildford mall with its great shopping and dining, the US border and easily access to the highway and downtown Vancouver. Thanks also for your comments regarding... More 

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