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Four Points by Sheraton Surrey

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10410 158 Street, Surrey, British Columbia V4N5C2, Canada
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1 room 1 guest
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Four Points by Sheraton Surrey
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8 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surrey, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed yesterday NEW

Very disappointing; room was not cleaned for an entire, even after asking several times. Only one serving staff in restaurant, no pool towels -- unacceptable to have no "plan@ for staff calling in sick. Pass by this to the Sheraton Guildford or cross the street to the Holiday Inn Express.

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Airdrie, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel for 3 nights while attending a wedding in Downtown Vancouver - we decided to stay in Surrey as we couldn't afford any of the hotels right downtown ($400+ per night). After arriving, we met up with some friends who gave us the feeling that this hotel may not be in a very good neighborhood, however,... More 

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Judi P, Director of Sales at Four Points by Sheraton Surrey, responded to this review

Dear Josh E. Thank you for your comments regarding your recent stay at the Four Points by Sheraton Surrey. We are pleased that you had an enjoyable stay with us, and I will certainly pass along your comments to the team. We look forward to welcoming you back on your next visit to Surrey. Judi Pharand Director of Sales and... More 

Nanaimo, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean rooms, nice amenities and service was great! The breakfast options are wonderful and the hotel is well situated for shopping and recreational events. Only issue that I would hope the hotel corrects is the lack of fridges in the rooms except for the corner units. When you book, request a room with a fridge or be prepared to... More 

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Charnveer B, Front Office Manager at Four Points by Sheraton Surrey, responded to this review

Dear Nicole S, Thank you for choosing the Four Points by Sheraton Surrey for your most recent visit to Surrey! I am glad to hear you had a wonderful stay with us and will most definitely pass on your kind comments to the rest of my team. In regards to your comments about the in-room refrigerators, I will definitely address... More 

Atlanta, Georgia
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at the Four Points for one night after touring Vancouver all day. This hotel very recently changed brands and was renovated. It was a very expensive stay due to area events, and did not meet our expectations at all for a newly renovated hotel at a high rate. The hotel is located about 30 minutes from downtown Vancouver... More 

Was this review helpful? Yes 2
Charnveer B, Front Office Manager at Four Points by Sheraton Surrey, responded to this review

Dear Thomas B, Thank you for taking the time to write a review about your most recent visit to the Four Points by Sheraton Surrey. I am disappointed your stay did not meet your expectations per the rate you paid. I have noted the inconveniences incurred during your stay and will be sure I address them with my new Housekeeping... More 

Oakland, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Catherine s very accomodating to help us on that morning we have a very bad experience on the other hotel we go and we call expedia to make reservation on this hotel as soon she see us i told the problem and even do its not check in yet she try to help us .She even offer you coffee while... More 

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Jonie T, General Manager at Four Points by Sheraton Surrey, responded to this review

Hello vickyingeniero, Thank you for writing about your positive experience with our hotel and most especially about Catherine. She is truly a gem and that's what sets my staff apart from the other hotels in Surrey. We hope to see you back soon!! Regards, Jonie Tee General Manager More 

Mukilteo, Washington
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 17, 2015

New lobby, fully upgraded rooms, friendly, efficient staff, great beds! After closing for a short time to renew and rebrand, this hotel looks great and smells great! The staff is warm, friendly and efficient. With easy access to the SkyTrain and Highway 1, this is our favorite suburban Vancouver hotel.

Was this review helpful? Yes 1
Jonie T, General Manager at Four Points by Sheraton Surrey, responded to this review

Dear Ms debvarner, Thank you for taking time to write a review about our property. I hope that you found the upgrades warm and welcoming, as ultimately, our goal is guest comfort and satisfaction. We appreciate being your "favorite suburban hotel". We look forward to seeing you again soon. Sincerely, Jonie Tee General Manager More 

Victoria Capital Regional District, British Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2015

I had stayed at the Hotel with my son's Soccer Team when it was The Coast Surrey Guilford Hotel and it was okay. Although restaurant had really dirty plates and the breakfast wasn't that great. This time we stayed with our Lacrosse Team and it was really good. Our room was way nicer. The yard was cleaned up behind the... More 

Was this review helpful? Yes 1
Jonie T, General Manager at Four Points by Sheraton Surrey, responded to this review

Dear tn-ji, We are thrilled that your recent stay was a wonderful one. Glad that you had a more positive experience with our in-house restaurant, Citrus Bar & Grill this time around. I also agree that the lobby lounge is a great area for socializing, the "Library" as we fondly call it, is my favorite spot in the hotel. Looking... More 

Peachland, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 4, 2015

We arrived at 1 am to find our online reservation was not in the system. The on duty manager "Christine" was so friendly and helpful, It made our stay most enjoyable under the circumstances. She had to make several phone calls all in short order and had us checked in before we knew it. The hotel was very very clean,... More 

Was this review helpful? Yes 2
Jonie T, General Manager at Four Points by Sheraton Surrey, responded to this review

Dear cdnpilot777, Thank you for recognizing Catherine in this review. I'm pleased to hear that she was able to resolve your reservation matter and that you were wow'ed by our hospitality. Thank you again for the kind words and we hope to welcome you back to the property soon. Sincerely, Jonie Tee General Manager More 

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