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Holiday Inn Express & Suites Surrey

2.5 of 5
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15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
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Holiday Inn Express & Suites Surrey
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Ranked #5 of 21 Hotels in Surrey
A recent review
5 of 5 stars reviewed 2 weeks ago
Tanya T Duncan, British Columbia, Canada
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166 reviews from our community

Traveler rating
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    20
    5
    4
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61
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Duncan, British Columbia, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

In most cases, a hotel is a hotel is a hotel. It's a bed and a place to sit and a bathroom. The same could be said about this hotel. Except for one thing: the staff. It's the main reason I keep coming back to this hotel. With lots and lots of choices in greater Vancouver it takes a lot... More 

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Vancouver, Canada
Top Contributor
92 reviews 92 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Loved the friendly front desk staff, yesterday evening, she joked about being able to keep the hot pool open even later....I am sure she would have agreed had I taken her up, instead we went out for a beautiful quiet evening stroll, lots of greenery around....this morning, I was pleasantly surprised TWICE! 1) I pressed one button and a machine... More 

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Top Contributor
89 reviews 89 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 27, 2015

I enjoyed my stay. First it was clean and friendly. Desk let me use staff room microwave to warm up pizza and that's always appreciated. I like that I could walk to restaurants , Tim Hortons and a grocery store for a 3 day stay. It's a drive to anywhere in Surrey so you need a car, otherwise transportation is... More 

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Albuquerque, New Mexico
Top Contributor
63 reviews 63 reviews
35 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 25, 2015

Starting with the positives : The staff was very pleasant and professional. An attaboy for that. The breakfast started at 6:00 am. I like that. Housekeeping was fine. Good for that. I must say the breakfast was the worst HIE breakfast I've had. Dried out food. Sausage that was like shoe leather. No buns Monday. Tuesday they were something weird.... More 

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Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Starting your review with the positives was lovely, thank you very much for your kind comments regarding our front line staff and the housekeeping department. I truly appreciate you sharing your comments regarding breakfast, I do know there was an issue with the supplier of our cinnamon buns and an alternative was necessary for a couple of days, I am... More 

Vancouver, Canada
Top Contributor
57 reviews 57 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 24, 2015

The gentleman that checked us in was super friendly, funny and helpful. There was a kids hockey group staying there that night so the last available room was a king size accessible room. It was very large and clean. The room had a microwave and mini fridge as well as a coffee maker and large desk in the corner. Hotel... More 

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Scottsdale
Top Contributor
93 reviews 93 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed March 22, 2015

Here is a hotel that knows how to host and manage the property in a perfect way. First off: the building - though not new - is kept in perfect condition and it feels new. This is the first sign of excellent management. The front desk staff was super polite and super helpful. The breakfast service was very good. Coffee... More 

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Victoria, Canada
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 9, 2015

We stayed at the HIE in Surrey from 6-8 March 2015 for business purposes. This hotel met our needs and the service exceeded our requirements. Their conference room was an excellent venue which provided privacy, necessary security and accessibility to bring our materials and equipment from the parking lot. The breakfast room is spacious and offers a variety of tasty... More 

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Vancouver, Canada
Top Contributor
122 reviews 122 reviews
28 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

I have stayed at this location several times while on business in the area. While HIE is a more basic hotel offering, this location has consistently clean and comfortable rooms. The staff really sets themselves apart, very friendly and always ready to offer suggestions or directions for the local area.

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vernon
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2015

I read some of the reviews and was surprised i found this hotel excellent traveled business but also had daughter baby and elder mother front desk was personable extremely helpful and i enjoyed my stay clean rooms and very nice breakfast i travel alot and was surprised at the variety of breakfast items i would stay here again. I would... More 

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Surrey, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 5, 2015

The Holiday Inn is just a small step up compared to the Coast Surrey Guildford Hotel across the street - their breakfast is better than the other hotel is offering. It's also more expensive. For the rest ... what can I say. Same flat screen tv, same small fridge, same small coffee maker, same not-really-drinkable-coffee in your room. The room... More 

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Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

I don't think any business wishes to be considered "just" a business, it appears by your experience more effort is needed to impress. We appreciate you sharing your thoughts and experience and thank you for taking the time to do so, your review will provide inspiration to go that extra mile in order to earn a better than average review.... More 

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