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Holiday Inn Express & Suites Surrey

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15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
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Holiday Inn Express & Suites Surrey
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199 Reviews from our TripAdvisor Community

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A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here 4 nights on business. The staff was very friendly and helpful. Small, well-furnished workout room, nice pool and hot tub are all nice. Hot breakfast was decent for a hotel with meat and egg options alongside all the typical carb offerings. The only downside (if you don't have a vehicle) is the only restaurant nearby is in the... More 

Helpful?
Thank A TripAdvisor Member
Lac du Bonnet, Canada
Level Contributor
100 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We returned to this location because we had a good stay on a previous visit. While there is a little more wear and tear showing since our last visit, we were still very comfortable in the king sized room and again enjoyed the hot, free breakfast. Convenient location too, not too far from the highway or the ferry to Nanaimo.

Helpful?
Thank LDBLady
Great Falls, Montana
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at Holiday Inn Express & Suites Surrey on New Year's Eve, checking out Jan 1. We were satisfied with the hotel. There was a good, complete breakfast. The staff was accomodating. We arrived early and they found a room for us right away, even though it was 3 hours before check-in time. The beds were comfortable. The hotel... More 

Helpful?
Thank Debbie S
Okotoks, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for three nights had an excellent check in can't remember the persons name but he made us feel very welcomed and was informative , the breakfast buffet was awesome good choice of food and good coffee .The room was spacious and clean with a comfortable king size bed. Will definitely stay there again .

Helpful?
Thank kenoCalgary
Victoria, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 19, 2015

I was very happy with my 1-night stay at this hotel. It was easy to get to, the staff were friendly, wifi was fast, and the room was comfortable. The best part of my stay was the complimentary breakfast. It was wonderful. The hotel decor was about what you would expect for the price. Nothing too fancy, but not outdated... More 

Helpful?
1 Thank zoicca
Vancouver, Canada
Level Contributor
104 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
3 of 5 stars Reviewed November 16, 2015

We stayed here mid-November for two nights. If you have a car it is easy to access anywhere in the lower mainland, just off the freeway and close to Guilford and the Surrey City Centre. Check-in was easy, but no mention of an upgrade. The room with a king size bed was a strange configuration, rather than being designed deep... More 

Helpful?
Thank tailes2
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you very much for your thorough review, we sincerely appreciate your time and effort and letting us know what we've done right, and where we need to improve. I am pleased to read that you enjoyed the peace and quiet our woodland setting provides, especially with a hotel filled with soccer teams. I am, however, disappointed to learn we... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 12, 2015 via mobile

We stayed at the Holiday Inn on our way home from Las Vegas. I booked online but then because we were flying in very late I called to let them to let them know. Our flight was later than expected so it was almost 2am when we arrived. Check is was super quick and we were told that they had... More 

Helpful?
1 Thank Glen W
Level Contributor
3 reviews
5 of 5 stars Reviewed October 24, 2015 via mobile

Hi, I had a peaceful relaxed week stay..team at Reception, House keeping & Breakfast service..were really welcoming.. The Manager on Saturday Morning Shift at Reception and his team Andy and all were a great help. Hopefully will visit soon. Many thanks Bishan Kalsi Mumbai (India)

Helpful?
Thank Bish K
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for the wonderful review! Your kind words will be shared with the staff. It is a fantastic feeling to be reassured that we are meeting all your expectations. We hope to see you again soon! More 

victoria, bc
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 24, 2015 via mobile

Just stayed one night for a conference down the street. Completed the sprint of death to cross the busy road for dinner across the street. My roommates used the hot tub but I did not. Beds comfy, shower reasonable, WiFi dubious.

Helpful?
Thank rtsvg
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for sharing your experience, it is the best way for us to learn how we are doing. Our internet service is something we pride ourselves on and our guests often comment how easy and well it is functioning, I am saddened to read that you seem to have had some issues with our service. Please, if you were... More 

Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed October 19, 2015

Front desk agents were very nice. Location is a good stop going to Victoria. But building wise. Very old and smells really bad. I hope they can do some renovations because the outside of the hotel is pretty decent.

Helpful?
Thank Alex G
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

While we sincerely appreciate you taking the time to submit your review, I have to admit to being a bit stunned by your comments about smell and age. I believe a quick glance at previous reviews on this site and any others will explain my surprise. I cannot imagine what may have occurred during your stay with us and would... More 

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