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Holiday Inn Express & Suites Surrey

#5 of 21 Hotels in Surrey
Certificate of Excellence
2.5 of 5
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15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
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Holiday Inn Express & Suites Surrey
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Ranked #5 of 21 Hotels in Surrey
Certificate of Excellence 2014
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164 reviews from our community

Traveler rating
    76
    59
    20
    5
    4
See reviews for
61
30
13
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
  • All months
    (164)
  • Mar-May only
    (28)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (30)
All months
Top Contributor
89 reviews 89 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay. First it was clean and friendly. Desk let me use staff room microwave to warm up pizza and that's always appreciated. I like that I could walk to restaurants , Tim Hortons and a grocery store for a 3 day stay. It's a drive to anywhere in Surrey so you need a car, otherwise transportation is... More 

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Albuquerque, New Mexico
Top Contributor
60 reviews 60 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Starting with the positives : The staff was very pleasant and professional. An attaboy for that. The breakfast started at 6:00 am. I like that. Housekeeping was fine. Good for that. I must say the breakfast was the worst HIE breakfast I've had. Dried out food. Sausage that was like shoe leather. No buns Monday. Tuesday they were something weird.... More 

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Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Starting your review with the positives was lovely, thank you very much for your kind comments regarding our front line staff and the housekeeping department. I truly appreciate you sharing your comments regarding breakfast, I do know there was an issue with the supplier of our cinnamon buns and an alternative was necessary for a couple of days, I am... More 

Vancouver, Canada
Top Contributor
57 reviews 57 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The gentleman that checked us in was super friendly, funny and helpful. There was a kids hockey group staying there that night so the last available room was a king size accessible room. It was very large and clean. The room had a microwave and mini fridge as well as a coffee maker and large desk in the corner. Hotel... More 

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Scottsdale
Top Contributor
93 reviews 93 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Here is a hotel that knows how to host and manage the property in a perfect way. First off: the building - though not new - is kept in perfect condition and it feels new. This is the first sign of excellent management. The front desk staff was super polite and super helpful. The breakfast service was very good. Coffee... More 

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Victoria, Canada
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 9, 2015

We stayed at the HIE in Surrey from 6-8 March 2015 for business purposes. This hotel met our needs and the service exceeded our requirements. Their conference room was an excellent venue which provided privacy, necessary security and accessibility to bring our materials and equipment from the parking lot. The breakfast room is spacious and offers a variety of tasty... More 

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Vancouver, Canada
Top Contributor
107 reviews 107 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

I have stayed at this location several times while on business in the area. While HIE is a more basic hotel offering, this location has consistently clean and comfortable rooms. The staff really sets themselves apart, very friendly and always ready to offer suggestions or directions for the local area.

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vernon
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2015

I read some of the reviews and was surprised i found this hotel excellent traveled business but also had daughter baby and elder mother front desk was personable extremely helpful and i enjoyed my stay clean rooms and very nice breakfast i travel alot and was surprised at the variety of breakfast items i would stay here again. I would... More 

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Surrey, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 5, 2015

The Holiday Inn is just a small step up compared to the Coast Surrey Guildford Hotel across the street - their breakfast is better than the other hotel is offering. It's also more expensive. For the rest ... what can I say. Same flat screen tv, same small fridge, same small coffee maker, same not-really-drinkable-coffee in your room. The room... More 

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Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

I don't think any business wishes to be considered "just" a business, it appears by your experience more effort is needed to impress. We appreciate you sharing your thoughts and experience and thank you for taking the time to do so, your review will provide inspiration to go that extra mile in order to earn a better than average review.... More 

Wilmington, Delaware
Top Contributor
126 reviews 126 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 20, 2015

This property is conveniently located off a major route. However, the route has a toll bridge, so it is cheaper to select a less direct route to get to surrounding areas like Vancouver. The staff are generally not very helpful, other than the female there during the evening. The guys there during the day are not forthcoming with extra supplies... More 

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Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

I honestly am in shock, "friendly and helpful" are two of the top comments I get from our guests regarding our staff. I am so very sorry that your experience was in such contrast to the normal great service our guests have come to appreciate and expect! Please know that this will be thoroughly researched as I cannot imagine what... More 

Edmonton, Canada
Top Contributor
51 reviews 51 reviews
16 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 9, 2015

We were down on the coast to celebrate with family. We found this hotel centrally located between all the places we had to go. It is also very close to the Guilford Mall and several restuarants. It is located right off the hwy 1. Easy to get all over the cities. Surrey, Langley, Delta, New West, Vancouver or the island... More 

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Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Your kind words truly made us all smile, thank you so very much for the 5/5 rating and sharing your great review! This was the best way to kick off 2015 and inspires all of us further to strive to always deserve this heart-warming commendation. We hope to see you again very soon! Cheryl N General Manager More 

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