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All 20 Surrey hotels

Holiday Inn Express & Suites Surrey

2.5 of 5 Hotel   |   15808 104th Avenue, Surrey, British Columbia V4N 5L2, Canada (Guildford)
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88%
Ranked #3 of 20 hotels in Surrey
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Sexton5 Nanaimo, Canada
  • Overview
  • Reviews (129)
  • Photos (47)
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  • Room tips (35)
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129 people have reviewed this hotel

Traveler rating
    65
    45
    12
    5
    2
See reviews for
49
23
9
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Nanaimo, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The beds were very comfortable. The breakfast was excellent! I overate every morning! Very friendly and helpful staff all throughout the hotel. The A/C worked so well we had to turn it down. I will definitely stay here again!

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Bristol, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here during June of 2014. We booked a room with a King bed, which seemed to be a king plus. The room was more of a suite with a nice mini bar side entry sofa then bed and bathroom. We loved our room! The bed was amazing, and the room was clean and very updated.... More

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Senior Contributor
45 reviews 45 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hot breakfast that had many items to choose from. Used the fitness room, A/C, TV, complimentary water and additional fans. Pool was good too, hot tub fairly large, sauna is a dry sauna and was good also. King bed was comfy, staff friendly and very helpful, walking distance to the Guilford mall which has many designer and popular stores. Would... More

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Caledonia, Canada
Contributor
18 reviews 18 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a good hotel which is convenient to TC highway 1. It was a little tricky to get to from airport area for us (but that could have been our GPS fault). The room was great and breakfast was nice. Staff were friendly. The wifi was pretty slow but my only real complaint was that the pool doesn't open... More

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Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for your review! I am thrilled that you enjoyed the room and our friendly staff, however I am sad to read that we did not meet or exceed your expectations in a few areas. The pool hours are set so that proper, regular maintenance and chemical levels may be verified and completed prior to opening to ensure a... More

Surrey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014 via mobile

The hotel was great! the staff are very friendly and nice. The location and hotel itself is clean and well maintained. The rooms were cozy and clean. The food and especially the breakfast sausages were my favorite. The food was made right to my standards. I don't have any complaints. If you're looking for a great place with good service... More

Was this review helpful? Yes 1
Osoyoos, Canada
2 reviews
5 of 5 stars Reviewed June 17, 2014

We had a really great stay, the lady on the front desk was excellent, she was friendly and welcoming. From there we checked in and had such a restful sleep, the rooms were so comfortable. Our stay was short but just perfect thank you so much for the great hospitality, and the morning breakfast was just right as well. I... More

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Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 7, 2014

Excellent hotel for the price. Staff are very courteous and efficient. Rooms are clean and comfortable. Beds are excellent. The Internet is fast and free. The business center is well equipped. The hotel has a small gym and a swimming pool. Free breakfast is included and caters to a wide variety of tastes.

Was this review helpful? Yes 1
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you so much for your great review! What a great way to start a Monday morning, you made my week. This Wednesday we are celebrating all the hard work our staff does throughout the year and your review will be mentioned, they deserve it! We hope to see you again soon! Cheryl N General Manager More

Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 29, 2014

Be Careful when you book in advance. They have a Terrible policy and will charge your credit card months in advance before your stay. You can try to get a refund, it just wont happen. I called and they weren't pleasant to deal with. Unfortunately, I have to stay there for 3-nights in July 31-August 2 because of the cancellation... More

Was this review helpful? Yes
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Please forgive the long-winded response and understand that this is not directed at this particular reviewer, this is an issue that comes up a lot and I am seizing the opportunity to hop upon the soapbox. While I do recognize there is frustration felt when realizing that the restrictions on the discounted "Book Early and Save" rate are too rigid... More

Goodlettsville, Tennessee
1 review
5 of 5 stars Reviewed May 28, 2014

It was great!!! The staff was awesome!!! Great Service. Great Room!!! Very easy to get to the main highway.Breakfast was greati appreciate they say thank you for being gold member and gave me some treats or choice to change them for points

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Seattle, Washington
Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 1, 2014

This was the second time I have stayed at the hotel but I won't make the same mistake again! The accommodations were fine, seemed clean, my room had a horrible food based odor that never went away. This hotel likes to host events which then makes parking a true challenge as the hotel lot is not big enough. Who likes... More

Was this review helpful? Yes 1
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for taking the time to post your review. I am most surprised and truly sorry to read that your internet experience was less than excellent as we have been receiving consistent positive remarks in person and high marks on all survey scores. The few guests who had issues took the time to call the 24hr technical support line... More

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Additional Information about Holiday Inn Express & Suites Surrey

Address: 15808 104th Avenue, Surrey, British Columbia V4N 5L2, Canada
Phone Number:
Location: Canada > British Columbia > Surrey > Guildford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Surrey 2.5*
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Surrey Hotel Surrey
Holiday Inn Express And Suites Surrey
Holiday Inn Express Surrey
Holiday Inn Surrey

47 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#4 Family Hotel in Surrey #6 Business Hotel in Surrey
Hotel Class
Official Description (provided by the hotel)
The Smart Choice among Vancouver Area Hotels Welcome to the Holiday Inn Express Hotel & Suites Surrey. Located just outside of Canada's third-largest city and capital of British Columbia, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife. ... more   less 
Number of rooms
86

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