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Four Points by Sheraton Surrey

10410 158th Street, Surrey, British Columbia V4N 5C2, Canada (Formerly Coast Surrey Guildford Hotel)
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Four Points by Sheraton Surrey
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55 Reviews from our TripAdvisor Community

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Traveler rating
    17
    19
    9
    4
    6
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21
14
5
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • All months
    (55)
  • Mar-May only
    (13)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (7)
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1 review
1 of 5 stars Reviewed May 5, 2015

The whole building was under renovation, floor was dirty, elevator not working so we had to bring heavy luggage to lobby on stairs, breakfast was not good, hotel receptionist was not very friendly and didn't apologized about construction.

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Edmonton, Canada
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 11, 2015 via mobile

My wife and I stayed here when visiting friends in the area. The person at check in was very welcoming and in the morning another lady talked with us asking how are stay was. You know when people are sincere or not and she was very kind. The beds were very comfortable and the room was clean and had a... More 

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Kelowna
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 12, 2015

Stayed for one night and that was enough. The hotel was doing renovations there was drywall dust and drywall mud all over the carpet in the hallway. There were wires hanging out of the walls. Did not feel safe as didn't know if the wires were live or not. You would think that they would renovate one floor at a... More 

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Surrey, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 5, 2015

We relocated from Quebec to BC and the company that brought our stuff here managed to take more than 3 weeks to do that, so we had to stay in a hotel for much longer than we were planning to. After a couple of days in the hotel situated on the opposite side of the road (Holiday Inn) we moved... More 

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Calgary, Canada
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 29, 2014

I stayed here with provincial athletic teams (3 teams,55 people in total) and the hotel did a wonderful job of accommodating us all and making sure there was enough food at the breakfast. The new restaurant is a lot better than the previous abc country.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 3, 2014

So I had stayed at this hotel and paid for a suit with a couch, and King sized bed when I had arrived we got a very small room at an expensive rate. I stayed at this hotel several times before so I am aware that the room was much smaller and we were not given what we were told.... More 

Was this review helpful? Yes 2
CoastSurrey, Manager at Four Points by Sheraton Surrey, responded to this review

Hello ashhhh108, We do care about the quality of service of our hotel and each of our guests are treated with most respect that we would never ever ignore an email especially of an unsatisfactory stay. If you could please forward that email to j.tee@coasthotels.com i'd be more than happy to attend to it as it may have just been... More 

Surrey, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2014

I booked this through an online booking that was paid in full before I stayed. One of the reasons i chose the hotel is my familiarity with the chain and the fact it said I would not have to pay a deposit. When I arrived at the hotel I was asked for a credit card and I asked if it... More 

Was this review helpful? Yes 2
CoastSurrey, General Manager at Four Points by Sheraton Surrey, responded to this review

Dear Twasney, I'm so sorry for the awful experience you had with the restaurant and the disappointment you encountered at the front desk. It is our hotel policy to ask for a $200 security deposit, which is in a form of a credit card pre-authorization. The funds are actually not charged, but just held and after check out, when no... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 10, 2014

Needs upgrading to the room we had. .. Alright for the night .. But not up to our usual standards... We have stayed here several years ago and had enjoyed the outdoor pool and it's location just off trans Canada... And near Guilford mall .. The staff were helpful and friendly but the room sucked this time...There is a restaurant... More 

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CoastSurrey, Manager at Four Points by Sheraton Surrey, responded to this review

Dear Leslie S, Thank you for your feedback. I'm very sorry that this time around we did not meet your expectations. I'm pleased to inform you though, that we are renovating our guestrooms and in fact working on a mock - room right now. Please let me know if you'll be back in the area and I'll be sure to... More 

Portland, Oregon
Top Contributor
70 reviews 70 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 2, 2014

We came over from Salt Spring Island on our way to Kelowna and stopped here for a night. It's very close to the freeway, so we could get on our way quickly in the morning. Rooms are ok, nothing fancy. Bed was ok. We had a dog friendly room and the first thing you see is a lot of stains... More 

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Calgary
Top Contributor
56 reviews 56 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed August 31, 2014

As the title suggests, we stayed here while at a soccer tournament. By way of context, we stay at many soccer hotels and motels. We also travel to many very nice hotels. This hotel is poor. The rooms are not soundproof. We were awakened a number of times by discussions in the corridor that were not contained by the door--we... More 

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CoastSurrey, Manager at Four Points by Sheraton Surrey, responded to this review

Dear Calgaryfamilyof5, Apologies for a number of maintenance issues you had during your recent stay. I am looking into this and will be sure to let our maintenance personnel be on top of things. Part of our renovation plan this coming winter season is to change mattresses. Although we still have some thin mattresses in our guestrooms, I can assure... More 

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