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Coast Surrey Guildford Hotel

3.0 of 5 104 Ave 158 Street | Exit #50 on Hwy 1 at 160th St, Surrey, British Columbia V4N 5C2, Canada (Formerly Ramada Hotel & Suites Surrey Guildford)
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Coast Surrey Guildford Hotel
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Coast Surrey Guildford Hotel
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Coast Surrey Guildford Hotel
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51 reviews from our community

Traveler rating
    17
    17
    9
    4
    4
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20
12
5
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 29, 2014

I stayed here with provincial athletic teams (3 teams,55 people in total) and the hotel did a wonderful job of accommodating us all and making sure there was enough food at the breakfast. The new restaurant is a lot better than the previous abc country.

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 3, 2014 via mobile

So I had stayed at this hotel and paid for a suit with a couch, and King sized bed when I had arrived we got a very small room at an expensive rate. I stayed at this hotel several times before so I am aware that the room was much smaller and we were not given what we were told.... More 

Was this review helpful? Yes 2
CoastSurrey, Manager at Coast Surrey Guildford Hotel, responded to this review

Hello ashhhh108, We do care about the quality of service of our hotel and each of our guests are treated with most respect that we would never ever ignore an email especially of an unsatisfactory stay. If you could please forward that email to j.tee@coasthotels.com i'd be more than happy to attend to it as it may have just been... More 

Surrey, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2014

I booked this through an online booking that was paid in full before I stayed. One of the reasons i chose the hotel is my familiarity with the chain and the fact it said I would not have to pay a deposit. When I arrived at the hotel I was asked for a credit card and I asked if it... More 

Was this review helpful? Yes 2
CoastSurrey, General Manager at Coast Surrey Guildford Hotel, responded to this review

Dear Twasney, I'm so sorry for the awful experience you had with the restaurant and the disappointment you encountered at the front desk. It is our hotel policy to ask for a $200 security deposit, which is in a form of a credit card pre-authorization. The funds are actually not charged, but just held and after check out, when no... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 10, 2014

Needs upgrading to the room we had. .. Alright for the night .. But not up to our usual standards... We have stayed here several years ago and had enjoyed the outdoor pool and it's location just off trans Canada... And near Guilford mall .. The staff were helpful and friendly but the room sucked this time...There is a restaurant... More 

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CoastSurrey, Manager at Coast Surrey Guildford Hotel, responded to this review

Dear Leslie S, Thank you for your feedback. I'm very sorry that this time around we did not meet your expectations. I'm pleased to inform you though, that we are renovating our guestrooms and in fact working on a mock - room right now. Please let me know if you'll be back in the area and I'll be sure to... More 

Portland, Oregon
Top Contributor
65 reviews 65 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 2, 2014

We came over from Salt Spring Island on our way to Kelowna and stopped here for a night. It's very close to the freeway, so we could get on our way quickly in the morning. Rooms are ok, nothing fancy. Bed was ok. We had a dog friendly room and the first thing you see is a lot of stains... More 

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Calgary
Top Contributor
56 reviews 56 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed August 31, 2014

As the title suggests, we stayed here while at a soccer tournament. By way of context, we stay at many soccer hotels and motels. We also travel to many very nice hotels. This hotel is poor. The rooms are not soundproof. We were awakened a number of times by discussions in the corridor that were not contained by the door--we... More 

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CoastSurrey, Manager at Coast Surrey Guildford Hotel, responded to this review

Dear Calgaryfamilyof5, Apologies for a number of maintenance issues you had during your recent stay. I am looking into this and will be sure to let our maintenance personnel be on top of things. Part of our renovation plan this coming winter season is to change mattresses. Although we still have some thin mattresses in our guestrooms, I can assure... More 

Kamloops, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 26, 2014

Got this hotel last minute after fleeing a disaster hotel. It was about $15 more per night than our previous hotel but SO much better quality. Had no problems with service, room was updated and very clean. The hotel is right off the highway from a main exit and was easy to find. I would stay here again if I... More 

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Calgary
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 15, 2014

Pros: Great location. Ok room (suite). Average. Friendly staff. Very good gym for a hotel of this size. Decent price. Decent dinner (and price) at the attached pub (White Buffalo). Comfy bed. Cons: Very very poor kitchenette. No range, no pots or pans, no can opener. Only a fridge, microwave, sink. No table. Minimal plates etc.. Very dirty outdoor hot... More 

Was this review helpful? Yes 1
CoastSurrey, General Manager at Coast Surrey Guildford Hotel, responded to this review

Dear Damian C, Thank you for your feedback. We are pleased to inform you that the hot tub is in the process of being re-tiled and should be back in service a week from now. As for your other concerns, I have brought the issue of quality to the restaurant owners so they can improve on the food being served.... More 

1 review
1 of 5 stars Reviewed July 14, 2014

This review is a reflection of the STAFF ONLY. I wont get in to the details of my stay, as they are between myself and the hotel staff. The GM heard my problem, and dealt with it professionally and promptly. Its not often you find staff that will go to the lengths she did to rectify a situation. I feel... More 

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CoastSurrey, General Manager at Coast Surrey Guildford Hotel, responded to this review

Dear CRH0882, It is with regret that your stay was not as comfortable as we would like it to be. Thank you for taking your time to write us a review and express your appreciation on how your issue was resolved in a timely manner. We do take any feedback seriously and want our guests to be happy with their... More 

Vancouver, Canada
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 30, 2014

After the online company called Reservation Counter messed up my reservation with Coast Surrey Guildford Hotel, Jonie, the General Manager, helped correct the situation right away. She gave me and my companions the same rate online and even upgraded our room. That's customer service! The room was very nice and clean and the staff were friendly, courteous and professional. I... More 

Was this review helpful? Yes 1
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Additional Information about Coast Surrey Guildford Hotel

Address: 104 Ave 158 Street | Exit #50 on Hwy 1 at 160th St, Surrey, British Columbia V4N 5C2, Canada (Formerly Ramada Hotel & Suites Surrey Guildford)
Location: Canada > British Columbia > Surrey
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coast Surrey Guildford Hotel 3*
Number of rooms: 77
Reservation Options:
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Also Known As:
Ramada Surrey
Surrey Ramada

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