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Pacific Inn Resort and Conference Centre

2.5 of 5
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1160 King George Highway, Surrey, British Columbia V4A 4Z2, Canada
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1 room 1 adult
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Pacific Inn Resort and Conference Centre
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284 Reviews from our TripAdvisor Community

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Calgary
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a one night February stay in Whiterock on our way to the States and were delighted to discover Pacific Inn and Resort. The entire hotel is done in a Mexican hacienda style. The effect was like walking onto a movie set, a bit surreal. The overall atmosphere was a run down at the heels romanticism. Check in was... More 

Helpful?
1 Thank Mila W
Langley City, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 7, 2016

We had our wedding reception at this hotel on January 2. We were sceptical to have it here after reading some reviews but overall we are very happy with the outcome. Ingrid helped us plan the event. She was very helpful and informative. You can tell she is very busy but she always found time to answer our many, many... More 

Helpful?
1 Thank langley888
San Francisco, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 27, 2015

The hotel is clean and comfortable. It is very close to the border between the USA and Canada. The hot breakfast was limited but good. Just missing juice and fruit for the kids. The kids love the pool.

Helpful?
Thank Nursegurl
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, I am glad to hear that your children enjoyed our pool, many families return just for that reason alone. The breakfast voucher is a basic breakfast, but we do have a full menu if you would like to add anything to your meal. More 

Sydney, Australia
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed December 26, 2015

We booked this hotel as our US and Canada road trip to stop over for 2 nights in Vancouver. It's a bit far from Vancouver but we don't mind because we have car and close to US border. The hotel reception looks good. They have a large lobby and the atmosphere is good for a resort hotel. But when we... More 

Helpful?
Thank Hilsybilsy
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, I am sorry to hear that you found the room outdated, all rooms have new furniture, headboards, 42 inch plasma TV’s, the bathrooms all now have new granite countertops and fixtures. I did try to locate your reservation so I could inspect the room you were in but was unable to locate it. The breakfast... More 

Ann Arbor, Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 30, 2015

We had a block of rooms booked for a wedding . Zaida at the front desk was professional and efficient and quickly checked our group in . Our request for rooms close to each other was honored . Rooms were clean and welcoming. Plenty of hot water, comfortable beds and a big screen TV in my room. Couldn't find a... More 

Helpful?
Thank 647vk
Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed November 22, 2015

We booked a two-bed room so as to be close to a relative's retirement party hosted at the hotel. There were no luggage carts. Our family of four (two small children) had to make several trips to get luggage in to the hotel and up to the 3rd floor, all in full sight of the front desk staff who were... More 

Helpful?
Thank expat-newwestbc
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, and please accept my apologizes for your experience, with all the deficiencies you must have had a room that should have been Out of Order and somehow came back on line before the work was completed. The room service phone is not supposed to go voice mail, if there is no answer it is to... More 

Edmonton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2015

I have stayed at this property a few times over the years, and it had been awhile since I had visited this property until recently. I am always welcomed back with open arms by the amazing staff, and it seems to get better every time I stay. The staff is amazing, friendly, go out of their way to help you... More 

Helpful?
1 Thank Hardknox11
Nanaimo
Level Contributor
7 reviews
4 of 5 stars Reviewed October 28, 2015

I chose this hotel because a cat show was being held there, and it had an indoor pool. Pool was fabulous! Tropical plants and good imitation rock formation behind Jacuzzi, as well as the huge skylight above entire pool added to the ambience. Our room was fairly basic but good and clean. Husband wasn't impressed with mattress. Staff was super,... More 

Helpful?
Thank kathyl408
Pemberton, Canada
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed October 24, 2015

We stayed 1 night at this hotel and that was enough. When we checked in our room reeked to high heaven of damp cigarette smoke. We called the front desk to let them know and they gave us another room. While this room didn't smell quite as bad as the first, it still smelled of damp cigarette smoke, so much... More 

Helpful?
Thank Sport127
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, we have not had any smoking rooms since 2010 and it still amazes me as to how inconsiderate people are about still are about smoking in rooms. On check in the guest is informed and needs to initial that they will be charged $ 500 if they smoke in the room. If a room has... More 

1 review
5 of 5 stars Reviewed October 22, 2015 via mobile

I love staying here!! This is my favorite local hotel to stay at! The lobby and pool is gorgeous and the cheesecake is to die for !! The gym and pool are great the staff is super friendly and always accommodating. I would recommend this hotel to anyone looking for a great place to relax at a great rate !!

Helpful?
Thank ashley f
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you form you positive response, it is very much appreciated that you took the time to write a review. More 

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