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Sheraton Vancouver Guildford Hotel

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15269 - 104 Avenue, Surrey, British Columbia V3R 1N5, Canada
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Sheraton Vancouver Guildford Hotel
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Sheraton Vancouver Guildford Hotel
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252 reviews from our community

Traveler rating
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    40
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Vancouver Guildford Hotel
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Tucson
Top Contributor
129 reviews 129 reviews
40 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed July 15, 2012

A wonderful hotel to stay in if you are in Vancouver. A choice of great restaurants very close to the hotel.

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review

Thanks. We look forward to having you come back to stay with us! Ryan Ryan Matheson Director of Sales & Marketing More 

Sacramento, California
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed July 14, 2012

I don't like judging a place by my first impression, but in this case, it is important that if you book here you are prepared for what you might experience. First, let me tell you, we were tired and cranky, but waiting a week to write this review did not improve my feelings about this place. We used Hotels.com to... More 

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review

I'm sorry to hear you feel this way about the Sheraton Guildford, it's not the way we want to be remembered. I apologize that our staff didn't create a true expectation for your stay upon check-in. Your comments have been presented to the Director of Rooms and we'll review our training standards. It's not fun to travel when your first... More 

Calgary
1 review
5 of 5 stars Reviewed July 11, 2012

I have had a great experience over the last few months at the Sheraton Guildford and it has been very positive. I will be honest and say that although I have had issues through central reservations earlier this year and they were not very pleasant, especially with a corporate rate structure that seemed very fluctuating at times. Upon identifying the... More 

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Management response:

Wow! Thanks for taking the time to write a response. We appreciate your loyalty and encouraging others to stay with us. Our Front Line staff are fantastic and we'll let them know that you've recognized them. We look forward to having you stay wih us again. Ryan Ryan Matheson Director of Sales & Marketing More 

Castlegar, Canada
1 review
5 of 5 stars Reviewed July 10, 2012

Wonderful facility. Stay there on a regular basis. Some of the best staff of any hotel we stay at, and we stay at a lot. Treat you like family.

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Management response:

Thanks for being "one of the family"... mi casa es su casa. Say hello during your next visit! Ryan Ryan Matheson Director of Sales & Marketing More 

Indianapolis, Indiana
1 review
3 of 5 stars Reviewed July 6, 2012

I normally don't write reviews but thought I'd do one for this hotel because I was not too happy with their 'inconveniences'. This was our second time to visit Surrey, BC. The previous hotel we stayed at was a bit further away - we should've stayed there instead though ! As soon as we checked in, we found out wifi... More 

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Management response:

I appreciate your feedback and taking the time write a response. We're sorry that you feel this way. The hotel does offer free WiFi in the lobby and access with the Link@Sheraton. The per device fees are a recent change and you are the first to comment to us about it. We'll look into the access and new policy. Our... More 

San Francisco
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 29, 2012

I stayed at the Sheraton in Surrey, BC from June 15, 2012 through June 20, 2012. We stayed at this location to visit my in-laws who had recently moved to Surrey, B.C. Having stayed at many Sheraton Hotels throughout U.S. This hotel was a decent representative in Canada. Rooms were modernly furnished and clean with comfy beds and great pillows.... More 

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Management response:

Thank you for your review of the Sheraton Vancouver Guildford. It is being shared with our associates and owners. Yours Truly, John Kearns, General Manager & Chief Experience Officer More 

Kelowna, Canada
1 review
1 of 5 stars Reviewed June 17, 2012

My family stayed at the Sheraton Guildford during May Long Weekend. My 9 year old son was playing in a hockey tournament in Burnaby. We stayed Friday, Saturday and Sunday nights. Due to the fact that we were going to be in and out of our vehicle during the weekend, we decided to Valet park our vehicle. Our son's hockey... More 

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Management response:

In reply to your comments we would like to take this opportunity once again to apologize for any misunderstandings in regards to the hotels position on your lost property. We conducted an extensive internal investigation in regards to the mysterious loss of your camera and accessories. We informed you that it was reported by the valet who delivered your car... More 

bc
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 5, 2012

The Sheraton Guilford recenty hosted a 1-day corporate conference for 70 people. Hotel banquet and event staff were extremely helpful, going over and above in terms of planning the event. Great attention to detail by hotel staff. Would recomend this hotel and facility to anyone else hosting a meeting in this region. Hotel ammenities also were also excellent.

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review

Thanks for the response. You've posted it on-line and we've shared it with our staff. We'll keep delivering the excellent service and welcome your back anytime! Ryan More 

Toronto, Canada
Top Contributor
55 reviews 55 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed May 31, 2012

I stayed at the Guildford on business a few weeks ago. A few thoughts immediately come to mind: > It's funny that they use the large Cdn Flag pole in their picture of the hotel (it actually belongs to a car dealership across the street) > The rooms are quite large given current hotel standards > The room service is... More 

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review

Thanks for your detailed comments and tips for travellers. I've shared your comments with our Chef regarding our in-room dining and we will evaluate. The Sheraton Fitness centre is offered in line with the Sheraton standards, please let us know which other machines you feel would be appropriate in the space we have. We're glad you enjoyed the stay and... More 

Chatham, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2012

Whenever travelling to Vancouver, the Sheraton Guildford remains top of the list for business accomodations. Located a short distance form the city in a quiet neighbourhood, the Guildford offers well appointed rooms, a full service restaurant/lounge, ample meeting room space and terrific customer service staff. With a full selection of nearby ammenities, the Sheraton Guildford will soon be your destination... More 

Was this review helpful? Yes
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review

We couldn't have said it better ourselves. We're glad you enjoyed your stay and choose to give the hotel a great review. Thanks, Ryan More 

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