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Holiday Inn Hotel & Suites Surrey East - Cloverdale

#5 of 21 Hotels in Surrey
Certificate of Excellence
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17530 64th Ave, Surrey, British Columbia V3S 1Y9, Canada
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Holiday Inn Hotel & Suites Surrey East - Cloverdale
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117 Reviews from our TripAdvisor Community

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Traveler rating
    55
    43
    12
    5
    2
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31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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There are newer reviews for Holiday Inn Hotel & Suites Surrey East - Cloverdale
See the most recent reviews
Langley
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 9, 2012

I stayed at Holiday Inn (Cloverdale) and found it to be extremely clean and the staff friendly. Not a bad location but what can you say .... it's Cloverdale. If found the staff more than willing to help and the room itself was larger and cleaner than most. Not bad value and would stay there again.

Was this review helpful? Yes 1
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this review

Thank you for your great feedback. We always try our best to make our guests feel welcomed and comfortable. It's great to hear you found our staff so helpful, i will pass this on to the team. We look forward to having you stay with us again soon. Thank you More 

Courtenay, Canada
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 19, 2012

Everything that I would expect from a fine hotel was here. I was welcomed warmly and found my room new, clean and comfortable. The room was quiet with no outside noise, just some other guests chatting in the hallway. Pool was down for repair but coupon for the sports centre was offered. Wifi worked fine. I will recommend to my... More 

Was this review helpful? Yes
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this review

Thank you for your great comments. It's good to hear that you had a great stay with us. We would be very happy to have your associates stay with us.We look forward to your next stay and hope it will be a great one too. Thank you More 

Vancouver, BC
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 30, 2012

A no frills full-service hotel. Clean comfortable and fresh. Friendly staff. Bed was a little soft, and the AC was a little too loud. Other than that a decent option if you are in the area. There is an attached restaurant that is open all day.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this review

Dear Namit M, Thank you for taking time out of your busy day to leave us a candid review. I appreciate the compliments on our clean hotel and friendly staff. I would like to offer a sincere apology. I apologize for any inconvenience you experienced due to the noise from the air conditioning unit. While we understand that your stay... More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed July 26, 2012

Very nice and helpful staff! I was welcomed as soon as I walked into the lobby, and they were happy to answer my questions about the area. The room was comfortable, clean, and fairly spacious; I had a good night's sleep. The business centre is convenient and the free wifi is always a bonus (although at times it was hard... More 

Was this review helpful? Yes
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this review

Thank you very much for your wonderful comment. We are sorry to hear that you experienced some difficulty with the wifi, we recently upgraded our system. We hope when you come next you will enjoy all our amenities and have a comfortable stay. Thank you More 

Calgary, Alberta, Canada
1 review
4 of 5 stars Reviewed July 25, 2012

We stayed for the B.C. summer games, good sized rooms for my entire family, lots of activities around, went to Dino town next door and overall great hotel helping staff. This hotel is very close to the US border and we went down south for great shopping too.

Was this review helpful? Yes
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this review

Thank you very much for your fabulous review. It's great to hear that you and your family had a great stay with us and enjoyed the local area. We look forward to seeing you again soon. Thank you More 

Alberta
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 23, 2012

Can't really fault it, decent restaurant, good location (if you need to be in that area), right by Hwy 15 and just north of Hwy 10. I think I had the largest room in the hotel, big bathroom, they also have Shaw TV with a proper digital box (only basic cable though). Right by loads of shops and gas stations,... More 

Was this review helpful? Yes
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this review

Thank you for your valuable feedback. It's nice to hear that you enjoyed your stay with us. We regret the inconvenience caused by the buses in the parking lot. We were the host hotel for the games and had the bus drivers stay with us, although they were not authorized to park here but some drivers still did. We do... More 

Qualicum Beach
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 20, 2012 via mobile

We stayed for 2 nights and found the staff very professional and quick to check us in. Our room was a handicap suite and because we travelled with 2 children it was perfect. Very clean and very quiet with air conditioner in bedroom as well as livingroom. Although the pool is quite small it is well maintained and clean. The... More 

Was this review helpful? Yes
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this review

Your wonderful comments are greatly appreciated and we are glad that you enjoyed your stay. We strive to provide the best possible stay experience for our guest and it always helps to get such positive feedback. I'm sorry to hear your restaurant experience wasn't the same. Unfortunately, the restaurant is an independently owned and operated facility and the hotel operations... More 

Mexico City, Mexico
1 review
4 of 5 stars Reviewed June 21, 2012

I got my hockey team here, very close to the field hockey grounds in surrey, the staff was very affectionate and took over our arrivals and stay in a very professional manner, we had kids coming from many different flights and these guys were great ... i will recommend this hotel for all sports events, close by to malls pharmacy... More 

Was this review helpful? Yes
Management response:

Thank you for your wonderful comments; we appreciate your time to provide such great feedback. We strive to provide the best possible experience for all of our guests and enjoy working with sports teams to ensure that they are enjoying their stays with us and focus on performing their best on the field or in the rink. We are fortunate... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed June 18, 2012

Great location, very friendly staff! Quiet, and great for families!

Was this review helpful? Yes
Management response:

Thank you very much for your fabulous review and rating about our hotel. I've passed this message on to our team and thanked them for their hard work. We are very pleased to hear that you have enjoyed your stay. Thanks again and look forward to seeing you again soon! More 

Victoria, Canada
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 11, 2012

The hotel was nice, clean, the staff were friendly.. everything that you would want in a hotel,, and just a hotel.. ie. a place where you sleep.. If you have to eat however.. please leave the property,,or order in,, or bring groceries,, DO not eat in the restaurant,, the food is ok,, but really who has hours and hours.. as... More 

Was this review helpful? Yes
Management response:

Thank you for your valuable feedback. We are thrilled to hear you had enjoyed our hotel services. However, we are sincerely sorry to discover you did not have a great experience at our onsite restaurant, Rockwell’s Bar & Grill. We will be sure to pass on your comments to the restaurant owner and manager and we know the restaurant staff... More 

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