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Comfort Inn & Suites Surrey

Hotel website
8255 166th Street, Surrey, British Columbia V4N 5R8, Canada (Formerly Super 8 Surrey)
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Comfort Inn & Suites Surrey
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135 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (135)
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    (39)
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Edmonton, Canada
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family stayed here as a brief respite between camping locations. We had one of the suites with a separate bedroom and it worked great for us. The hot breakfast each morning was fantastic with a lot of variety. The hotel was busy with buses of tourists arriving and departing both days we were there but we still felt taken... More 

Was this review helpful? Yes
ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

It is such a pleasure to receive your favorable comments regarding your recent stay. Thank you for recognizing the efforts of our guest services team. Our One Bedroom Suites are a popular size and suit most families very well. Truly thank you for taking the time to share your experience on Trip Advisor and I hope that we are able... More 

Shawnigan Lake, Canada
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed for a sports weekend. This was not our first time staying here and unfortunately this stay was unacceptable. *Check in: When we arrived at hotel around 8-8:30 my husband waited at the front desk which was left unattended and it took quite some time before the check in person realised that a line up had formed in the... More 

Was this review helpful? Yes 1
ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

I sincerely apologize for the challenges experienced with your recent say. You are absolutely right, the response from our Front Desk could have been far better. Please know that immediate training will take place for all the front desk team on best practices and assistance to our guests especially in a time of need. As well, we will definitely be... More 

Parksville, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 23, 2015

This is a wonderful little hotel hidden in Surrey, BC. Rooms clean, staff friendly, free WIFI and a super breakfast. Business centre. Price is comparable with other hotels in area. Pub and a Tim Hortons half a block away. Would highly recommend this hotel to the budget conscious traveller.

Was this review helpful? Yes
ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for taking the time to share your recent experience with Trip Advisor. I am so pleased that you enjoyed your stay and found our team to provide great services. Truly, all of our team really do try their absolute best and I am so pleased that you experienced the welcoming hospitality that we strive for. We hope to... More 

Smithers, BC
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 11, 2015

When I checked in the Front Desk was so attentive to me and wanted to help out in any way. Suggestions for restaurants, activities, where and when the breakfast was being served etc. I really appreciated how he made me feel welcomed. The room was quite comfortable. The free Wi-fi was 9.89 Mbps download. The TV was a little on... More 

Was this review helpful? Yes
ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for giving us such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service... More 

Seattle, Washington
Level Contributor
3 reviews
5 of 5 stars Reviewed April 20, 2015

Stayed here while visiting family in the area. The staff are so friendly and definitely make you feel at home. Hot breakfast was included with a good variety of items. Loved the waffles. The beds were some of the best I have ever slept on in a hotel. Would definitely recommend this hotel to others. The pool facility was closed... More 

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ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for the positive comments about the staff, full hot breakfast and hotel! Everyone at the Comfort Inn Surrey does their best to make each guest feel welcome and comfortable. We look forward to welcoming you back the next time you are in the Surrey area! Regards, Angela Guest Service Manager More 

Richmond, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 20, 2015 via mobile

We arrived in the room and went to get some ice to find apple cores in the Ice bucket. Makes you wonder how they could put a new bag in the bucket without noticing. I would think the buckets would be changed in between guests. Also the sink wouldn't drain properly and there was mold under the air conditioner on... More 

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ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for your review expressing the problems you encountered during your stay with us. I sincerely apologize for the substandard condition of your room. At Comfort Inn Surrey, we take pride in our high standards of cleanliness and quality. Unfortunately, you experienced a time when we obviously did not meet those standards. Please contact me at your earliest convenience... More 

Seattle
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 16, 2015

We stayed here with a family of 4 (2 adults, 1 child and 1 infant). We stayed in a room with two bed and the beds were nice and comfortable. The room was a decent size as well. The staff is very friendly! I cannot express how welcoming and friendly they were. We did not get to use the pool,... More 

Was this review helpful? Yes
ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for sharing your feedback on TripAdvisor and for your compliments about our rooms, facilities and staff. As a Guest Service Manager I am proud to have such dedicated team members. Your comments are highly appreciated and will be shared with them. It has been a pleasure to welcome you and your family to Comfort Inn & Suites Surrey... More 

Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

Been here with my wife and pet dog. Very friendlt staff and environment. Loved the cleanliness, definitely coming back. Loved the breakfast, and the staff of the kitchen, very friendly. I am going to come back for sure.

Was this review helpful? Yes
ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for taking the time to review your stay! We value our furry friends just as much as any guest, that's why we provide pet friendly rooms. It is a pleasure to know that you enjoyed the room as well as the friendliness of our staff. We hope to see you and your four legged friend again soon! Regards,... More 

Surrey, Canada
1 review
5 of 5 stars Reviewed April 15, 2015

When I walked in to the hotel on 05 july, 2015; I was welcomed by a great smile from the front desk employees, later the housekeeping staff helped me by providing with the necessary extra items without any fuss. The staff helped me find my friend's house by giving me directions to it. When I was too tired to drive,... More 

Was this review helpful? Yes
ComfortInnSurrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for compliments in your review! Our staff strives to bring the best service and it is great encouragement to know that it does not go unnoticed. I am glad to hear you were able to enjoy the pub next door during your stay as well! The proximity of the pub makes it very convenient for our guests if... More 

Washington
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 11, 2015

Like Nicole's review, we felt like the hotel was not honest when we booked. We specifically searched for a hotel with a swimming pool, as it had been advertised and came up as an amenity for on the hotel booking sites. On some of the web sites, as I see now, the pool is not mentioned, but this was not... More 

Was this review helpful? Yes 2
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