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All 5 Piedmont hotels

Polar Bear's Club

930, boulevard des Laurentides, Piedmont, Quebec J0R 1K0, Canada
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Polar Bear's Club
Ranked #3 of 5 hotels in Piedmont
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47 people have reviewed this hotel

Traveler rating
    15
    10
    6
    8
    8
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3
27
4
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hubby and I played hooky and called in sick one day (shh don't tell our bosses). We had received a 2-for-1 coupon for Polar Bear's Club in the mail. Thank goodness for the coupon, or I'd be stark-raving mad. The $50 we paid for two people's admission to the baths (with no extras. A water bottle can cost you... More

Was this review helpful? Yes 1
spapolarbear, Guest Relations Manager at Polar Bear's Club, responded to this review

We are pleased that you appreciated our installations as you underline in your comments that they are nice and well-maintained. We are opened since 1964, long before the highway was built and we are surprised that the beauty of the Simon river with the cascading water didn’t enchant you. Also we would like to mention that we specify clearly on... More

Montreal, Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 8, 2014

My daughter and I decided to visit the Polar Bear's Spa Club on a Wednesday afternoon, as we had heard it gets over crowded on the weekend. Well, we absolutely loved it! Very polite and helpful staff. Beautiful erea, great place to relax. Highly recommend.

Was this review helpful? Yes 1
spapolarbear, Responsable relations clients at Polar Bear's Club, responded to this review
Google Translation

Nous vous remercions d'avoir pris le temps d'écrire vos commentaires sur ce site à propos de votre expérience agréable au... More

Morin Heights, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2014

My bf and I went to the Polar Bears Club this afternoon to celebrate our 1 year anniversary. We were not disappointed. I'd been several times across the river to the Spa Bagni which is much smaller and wanted to try the bigger spa this time. We were happy to use our 2 for 1 coupons. Two admissions (for the... More

Was this review helpful? Yes 2
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

Our priority is our client satisfaction, so we really want to thank you for your spa review as it is a great way to reward us. More

Brockville, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2014

I visited this spa for the first time on Saturday Jan 18 after skiing that morning at Gabriel. I found it amazing. My wife and I had a couples massage. The staff were very friendly and professional. I briefly tried out the various pools and steam rooms and was impressed. Will return for sure for a longer and more leisurely... More

Was this review helpful? Yes 1
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

The staff and I wish to thank you to have taken the time to express your satisfaction, we do our best to provide our customer with an authentic Laurentian experience in a warm and professionnal environment. More

Bled, Slovenia
Top Contributor
56 reviews 56 reviews
39 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 10, 2014 via mobile

they warned us about not leaving any worthy things in the locker rooms, so we left our phone and our wallet at the reception. When we came to the locker rooms I realized that my watch is still on and my friend had a camera with him. I never thought at such place something can go missing, so I've put... More

Was this review helpful? Yes 1
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

This unfortunate event can occur in any public places, a police report is a standard procedure in this situation and we do our best to secure and advise our clients not to have any valuables with them (as it was mentioned to you). To wear sandals is mandatory as a security policy and for hygienic reason and we mention that... More

Travelers are raving about these Piedmont hotels

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

We had a very good time at the Polar Bears Club last Wednesday. This Spa was the first spa I ever visited, long time ago, I have been there 3 times, and after been at the Finlandais (Rosemere) both Spa Scandinave (Mont Tremblant and the Old Port) Spa des chutes de Bolton, Spa La Source (Rawdon) and many more around... More

Was this review helpful? Yes 1
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

Thank you for your usefull comment, we are opened for more than 30 years and have two men locker rooms, one smaller that you experienced and another one in the other building that is a lot bigger. We are planning to refresh our men's locker room eventually as our mandate for the last five years (new administartion) has been to... More

Moncton, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 6, 2014

It was my second time at the spa. As I live far away ( 9hrs drive ) I don't have the chance to go often. My first time was in 2012 loved it so much i wanted to go back right way. This time was different the staff was not friendly at all.. We got there at 6 as were... More

Was this review helpful? Yes 1
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

I want to thank you for your review as it brought to our attention that our service at the reception desk and on the site that day was not to our usual standards. I will look in the matter to make sure that this situation doesn't happen again as our primary goal is customer satisfaction. More

Ontario Canada
Top Contributor
289 reviews 289 reviews
39 hotel reviews
530 helpful votes 530 helpful votes
5 of 5 stars Reviewed December 22, 2013

My hubby and I had a wonderful time at the Polar Bear's Club. The three parking lots were full so we thought that we would have a difficult time because it would be overcrowded, but not at all. It doesn't seem very big from the outside but it is quite a large spa. We had bought a deal through Tuango... More

Was this review helpful? Yes 1
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

We are very pleased to see that your stay at our spa was appreciated and wish you and your close ones wonderfull hollidays. More

Kirkland, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 23, 2013

Have visited several spas in the area, this was the worst by far...very unfriendly receptionist and no advice or instructions about the facilities were given. It almost felt as if we were non-existent as guests. This does not bode well for running a successful business. At least we were fortunate enough to have a 2 for 1 coupon .....to have... More

Was this review helpful? Yes 1
spapolarbear, General Manager at Polar Bear's Club, responded to this review

We wish to thank you to have taken the time to comment on your visit to our spa as you brought to our attention that our goal to welcome all our client with a warm and professionnal approach was not reached. Our spa being one of the largest spa in Quebec, We now offer to all our customers that visit... More

Montreal, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 11, 2013

Spa was crowded! Horrible customer service! Tried to reserve by phone, promotions weren't clear and very confusing. Staff seemed annoyed by our request of reserving a massage. After getting the promotion and getting there, it had expired and we were therefore stuck with our purchase!!! Very disappointed.

Was this review helpful? Yes 3
spapolarbear, Manager at Polar Bear's Club, responded to this review

We truelly appreciate that you took the time to relate your experience at our spa, we understand that the comprehension of our promotion was the source of a quid pro quo that resulted in this unsatisfactory experience, be assure that we did take in consideration your comments in the elaboration of our next promotions. More

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Additional Information about Polar Bear's Club

Address: 930, boulevard des Laurentides, Piedmont, Quebec J0R 1K0, Canada
Location: Canada > Quebec > Piedmont
Also Known As:
Polar Bear`s Club Hotel Piedmont
Polar Bear's Club Piedmont, Quebec

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