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All 4 Fairmont Hot Springs hotels

Fairmont Hot Springs Resort

3.0 of 5 Resort   |   5225 Fairmont Resort Road, Box 10, Fairmont Hot Springs, British Columbia V0B 1L0, Canada
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A recent review
5 of 5 stars Reviewed May 15, 2014
Trish W Delta, British Columbia, Canada
  • Reviews (218)
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218 people have reviewed this hotel

Traveler rating
    54
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    32
    28
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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There are newer reviews for Fairmont Hot Springs Resort
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Delta, British Columbia, Canada
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 15, 2014

I read some of the reviews on trip advisor about the Lodge being a little run down and dated. We arrived on a beautiful sunny day with a room on the ground floor with a short walk to the hot pool. Beds are amazing, room is lovely, service is great. Anyone who says this is run down has never been... More

Was this review helpful? Yes 4
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Thank you for thoughtful review of your experience at Fairmont Hot Springs Resort (FHSR). We are really pleased you enjoy, as many of our guest, the 'charm' of FHSR. We look forward to welcoming you back in the not too distant future. Peter Smith 250-345-6055 psmith@fhsr.com More

Saskatoon, SK
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 13, 2014

The staff at the front desk did not offer any information: we had to ask how to get around to our entrance, and how to find the guest pool. It was literally like pulling teeth to get information out of them. Since we arrived late, we only had access to the guest pool, as the public pools closed earlier. After... More

Was this review helpful? Yes 2
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

We are really saddened to hear that your experience at Fairmont Hot Springs Resort (FHSR) did not meet your expectations. Based on your comments we are reviewing our signage plan within the lodge. We hope that time will allow us the opportunity to see you visit FHSR again. Peter Smith 250-345-6055 psmith@fhsr.com More

Edmonton, Alberta
Contributor
18 reviews 18 reviews
4 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 11, 2014

We had a one night stay at this resort in late April. We were able to book their Bed & Breakfast special, even though we were only staying for one evening. Rooms were comfortable and clean. The hot springs were quite enjoyable, and they helped relax our muscles after a day of driving. The only complaint about the Guest Pools... More

Was this review helpful? Yes
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Thank you very much for taking the time to review your visit to Fairmont Hot Springs Resort (FHSR). We are glad you enjoyed your stay and appreciate your constructive comments and will use them to try and improve both our product and service. We look forward to seeing you at FHSR again. Peter Smith 250-345-6055 psmith@fhsr.com More

Victoria, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 5, 2014 via mobile

My wife and I came to Fairmont Hot Springs Resort to relax after a long trip with our toddler. We arrived late and went to the pool at 1030. Turns out there was a convention and the guest pool was packed with people drinking and smoking. One of the reps even asked my wife and I if we wanted something... More

Was this review helpful? Yes 2
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

We are saddened to hear that your experience at Fairmont Hot Springs Resort (FHSR) was not as it should have been. You are perfectly correct, smoking and drinking in the pools areas is not permitted. I apologize on behalf of FHSR for your experience and that security was not more attentive to your needs. Yes, group business is important to... More

Prince George, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 30, 2014

We stayed here on the way to a convention in nearby Cranbrook. My husband had recently broken his hip and we thought the mineral pools would be a nice treat. The hotel is not far off the highway. We booked the only handicapped room for $99. It was well located (no stairs!) and we easily accessed the private hot mineral... More

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Victoria, Canada
1 review
5 of 5 stars Reviewed April 29, 2014

I stayed for two nights during a work trip to the area. The room at the lodge was wonderful, with a great view of the valley and hot pools! The staff were all helpful, cheerful, and accommodating. I LOVE coming to the valley as the pace of life is so much more relaxed than it can be in the city.... More

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Cranbrook, Canada
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 25, 2014

I've stayed numerous times but the last visit was very disappointing. Accommodations were fine but the food was terrible. I ordered a turkey bacon club in the lounge and it has absolutely no taste. The bacon must have been from breakfast because it was rock hard. Even lunch in the clubhouse at mountain side golf course. It's gotten more expensive... More

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montana
Top Contributor
81 reviews 81 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 24, 2014

This was our 6th visit since 1995. Unfortunately since that time the premises and food services have gone downhill. It is under new ownership and I believe one of the owners periodically visits but the facility needs work, both physical plant and on staffing levels. We stayed the Monday and Tuesday after Easter. It was clear that the front desk,... More

Was this review helpful? Yes 2
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 16, 2014

We recently visited Fairmont Hot Springs Pool on our way home from a family vacation skiing in Kimberly, and were super disappointed!!! First it cost us $60.00 (2 adults, 3 small kids) for a one hour swim/soak in the pool, the premises were filthy dirty, and it looks like their has been no up keep of the premises since I... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 12, 2014

We have been coming for some four years together with our son and his family. Sadly the premises and services have atrophied over this time. What was once a great destination is now wanting for some serious management attention before this lovely resort becomes a has been. Next time we will be looking for alternatives.

Was this review helpful? Yes 1
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Additional Information about Fairmont Hot Springs Resort

Address: 5225 Fairmont Resort Road, Box 10, Fairmont Hot Springs, British Columbia V0B 1L0, Canada
Location: Canada > British Columbia > Kootenay Rockies > Fairmont Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairmont Hot Springs Resort 3*
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Also Known As:
Fairmont Hot Springs Hotel Fairmont Hot Springs

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool
Hotel Class
Number of rooms
140

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