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Fairmont Hot Springs Resort

5225 Fairmont Resort Road, Box 10, Fairmont Hot Springs, British Columbia V0B 1L0, Canada
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Fairmont Hot Springs Resort
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A recent review
3 of 5 stars reviewed 2 weeks ago
DMar99 St. Albert, Canada
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291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. Albert, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were somewhat disappointed in this resort after our recent stay. The rooms are tired and dated. The kitchenette was dirty and ill equipped. The movie ordering system did not work and when we called for assistance, no one answered the line for well over half an hour. The hot springs were nice and were the highlight for our kids.... More 

Was this review helpful? Yes 3
COLDSTREAM
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had a very enjoyable stay, booking the Romance Package which included a bottle of bubbly and a dish of chocolate covered strawberries on check in. The front desk staff were very welcoming, helpful and efficient. Our room was clean and well prepared, including robes and towels to use on our way to the hot pool. Dinner was a mix... More 

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Kelowna, Canada
Top Contributor
134 reviews 134 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited this place with 3 children 10-12 years old with us. The resort has 3 pools. The hot pool at 39c, the cool pool at 31c and the diving pool at 30c. If you compare this resort with Radium Hot springs which is government run, it is more than double the price and it is busier,and the hot pool... More 

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Calgary, Canada
Top Contributor
61 reviews 61 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff are very friendly, the rooms are comfy, the ability to soak in the hot pools at a moment's notice is sublime... but the bathrooms need a facelift :) We have a timeshare at one of the villas in the summer but took advantage of the March Madness deals this week to enjoy some skiing and winter in the... More 

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Red Deer, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 15, 2015

Check in time is scheduled for 4 pm or later but we arrived at 2 PM and check-in was a breeze and we were given early access to our room. We booked our room online as an economy room and had two queen beds not exactly the best view but for what we needed it was great. Robes are supplied... More 

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Sturgis, South Dakota
Top Contributor
80 reviews 80 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 4, 2015

Really nice natural hot springs pool. The room was nice, use of the robes in the rooms is a nice touch. The restaurant was good, out door seating was a bonus. We would stay here again. Parking was a bit of a hike to the room.

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BC
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 3, 2015

It has been a lot of years since we've been to the resort and pools, but it was as nice as I had remembered. Our room was on the 5th level, overlooking the pools, and at night it was pitch black....no lights shining in the window. The beds were incredibly comfortable, each bed had 4 feather pillows, a big plus... More 

Was this review helpful? Yes 1
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Thank you for your review on your recent return visit to Fairmont Hot Springs Resort (FHSR). We are really pleased you found it provided the same comforts and relaxation you remembered. Your review made we want to go and stay there! We look forward to seeing you again and we hope its not a lot of years until we do!... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 2, 2015

We come here often and stay for a night or 2 at the lodge. Staff is friendly, the bed is comfortable and the room is cozy. Very relaxing. Just wish they had microwave in the room as we like to snack in the room. otherwise it would get 5 out of 5.

Was this review helpful? Yes 1
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Thank you for the review of your experiences at Fairmont Hot Springs Resort (FHSR). We are pleased you find FHSR relaxing. Thanks for the comment about the microwave. We do have rooms with kitchenettes, but, I'm not sure that is the type of room you would like. We do look forward to seeing you again and thank you for your... More 

Calgary
Top Contributor
64 reviews 64 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed February 24, 2015

We were here for a kids hockey tournament. It is well set up for hockey tourney which is why I gave 2 stars, and the hot pools, although in desperate need of an overall modernization were still very nice. Adequate number of lifeguards for very large pool was great considering how many kids in pool. However the food options were... More 

Was this review helpful? Yes 3
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Thank you for the review on your experience at Fairmont Hot Springs Resort (FHSR). We were certainly very sorry to hear about your daughter's experience. We are treating your comments very seriuosly but have not yet found a reason that the gluten free pizza should have caused this reaction. I certainly dont want to sound defensive in any way but... More 

Calgary, Canada
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 24, 2015

My fiance and I have travelled to the Fairmont Hot Springs 2-3 times per year for the past 5 years. It has a special place in our heart and never disappoints. The hotel is nothing "fancy" but is perfect for a low-key weekend away. The hotel no doubt has aged, however the location and staff cannot be beat. We have... More 

Was this review helpful? Yes 2
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Many thanks for your review of your experiences with Fairmont Hot Springs Resort (FHSR). Thanks for the views on the bathrooms. And, thansk for the great tips for all the readers.....you certainly know FHSR well. Thank you for your patronage and we certainly look forward to seeing you again soon. Peter Smith 250-345-6055 psmith@fhsr.com More 

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