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Fairmont Hot Springs Resort

5225 Fairmont Resort Road, Box 10, Fairmont Hot Springs, British Columbia V0B 1L0, Canada
Fairmont Hot Springs Resort
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329 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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calgary
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The room was on the of the cleaniest rooms I have seen for some time! The staff at check in, not so great, either bored and or don't like their job very much.....I would stay again, but I wish the rate we a little better...

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Our trip started out great but after running into several customer service issues we were not happy until we spoke with Kate a front desk manager. Kate went above and beyond our expectations and our issues were solved quickly. She addressed our concerns and resloved issues. Overall we enjoyed all that the Fairmont resort has to offer and we will... More 

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2 reviews
2 of 5 stars Reviewed 5 days ago NEW

We did no have a good experience at the Fairmont Hot Springs Resort in British Columbia. Have been coming here for over 10years and I am very disapointed how the new owners have let this place get so run down. Rooms are old and smell bad. Service is poor at the restaurants and front end staff. Staff was rude and... More 

Was this review helpful? Yes 3
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Sorry you feel this way about Fairmont Hot Springs Resort (FHSR) Peter Smith 250-345-6055 psmith@fhsr.com More 

Ladysmith, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I want to live here!! The bed was the most comfortable I have been on in a long time! Our room had a door to outside, we wrapped ourselves in the complimentary robes and enjoyed the quiet hot Springs pool. The steam room is intensely amazing. Staff was beyond helpful in any of our area attraction questions and the food... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is worth a nights stay. The Hotsprings are very nice and there is a private hot pool for the guests to use. Make sure you ask for a room close to the pools. My only complaints are there's no room service and the hotel room phones don't connect to the restaurant to order food "to go" even though the... More 

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Calgary, Canada
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in one of the cottages that sleeps 6 and loved it! The cottage had everything we needed to travel comfortably with our 3 kids (ages 7, 7 and 12). The kitchen was a fantastic and there was even a picnic table on the deck. We loved the big green lawn out front and the short walk to the... More 

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Vancouver, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice design and beautiful ambience. The hot springs were fun. The beds were very comfy. The restaurant was delicious; we had breakfast there every morning. Will be coming back with the boyfriend soon!

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Edmonton, Canada
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is our 4th year at Fairmont Hot Springs Resort. Each year we bring more people (family/friends) with us, and we end up staying longer than planned because we love the laid back atmosphere. There is just enough to do, and just enough not to do; a recipe for relaxation. We always rent a pool view, kitchenette which opens right... More 

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Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Thank you for your review of Fairmont Hot Springs Resort (FHSR). We are pleased you enjoy the resort and all it has to offer. Thank you also for you list of things to be improved...this is very helpful. Peter Smith 250-345-6055 psmith@fhsr.com More 

Edmonton, Canada
Level Contributor
5 reviews
1 of 5 stars Reviewed 2 weeks ago

The hotel beds were very uncomfortable also I was not impressed by the elephant sounding herd that was put in the room above us nor the screaming man slamming doors in our hallway, this went on throughout the night. The air conditioner was making a marble tossing sound that was supposed to have been fixed that day when I mentioned... More 

Was this review helpful? Yes
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Thank you for taking the time to write a review of your experience at Fairmont Hot Springs Resort (FHSR). We are sorry your stay was not all you had hoped for or expected. My review with the manager you mention revealed a different version than you describe. Part of our customer service training involves asking the customer what it is... More 

drumheller
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Can't return soon enough. Love love loved it:) quaint little cabins looked onto pool area easy access to hot pool, hidden gem was the indoor saunas kids were occupied all day, from mini golf to horseback riding in the area there was no shortage of things to do.

Was this review helpful? Yes
Peter S, Exec. VP at Fairmont Hot Springs Resort, responded to this review

Thank you for your very positive review of Fairmont Hot Springs Resort (FHSR). We are so pleased you enjoy the experience so much and do hope you are able to return soon. Peter Smith 250-345-6055 psmith@fhsr.com More 

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