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Rocky Mountain House

409 Stewart St, Renfrew, Ontario K7V 1Y4 Canada

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About

#2 of 2 hotels in Renfrew
Location
3.4
Cleanliness
2.0
Service
2.8
Value
1.9
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Property amenities
Free parking
Restaurant
Wine / champagne
Highchairs available
Non-smoking hotel
Room types
Non-smoking rooms
62Reviews1Q+A9Room tips
Traveler rating
  • 4
  • 12
  • 6
  • 9
  • 31
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John M wrote a review Sep 2023
1 contribution1 helpful vote
Stayed one night while passing thru. Had pre booked so reservation.....but when we arrived they had no knowledge of us coming. They scrambled to find a room. The key they gave me was for a room already occupied....walked in on a couple. They gave us another room but the door handle was broken. The manager opened the door for us.. and advised us to lock the door as Renfrew had a bad reputation. Room was dirty, cob webs everywhere, drain in tub didn't drain. The room was infested with Boxelder bugs. Still laughing about how bad it was. All we needed was the chalk line on the floor.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Blaire W wrote a review Sep 2022
1 contribution1 helpful vote
Paid a whole week for 3 rooms to find out that there is no room service. The rooms don’t seem like they’ve been cleaned at all. The owner said housekeeping wasn’t coming in that day and that she couldn’t get us towels. She said they might come in today or tomorrow. No wifi and the tv didn’t work in one of the rooms. There was a mouse in the other. No screens in one of the windows. The list goes on and on. Do not stay here as management is no help when asked for basic needs.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Lily C wrote a review Jul 2022
2 contributions2 helpful votes
We were travelling through Renfrew and stopped at this restaurant for dinner. We put in our order, Including a drink and a coffee. When the waitress brought the drinks, I asked for a glass of water (I had a pill to take). She returned with a glass of ice water and a bottle of water. I indicated that I just wanted a glass of water but was told their water was not potable. The bottle would cost .99. I asked to speak to the manager. She said the tap water was fine so I asked for the glass of tap water. I was told it would still cost me 0.99. She went on to explain that she had to pay for water and ice, so the cost was passed on. We then decided to settle our tab and eat elsewhere. She was more concerned about getting her 0.99 cents for the water than the $75 food order we had put in. We ate at another establishment up the road that had great food, comparable prices, great service and guess what.....FREE WATER.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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SHARON S wrote a review Apr 2022
Arnprior, Canada48 contributions21 helpful votes
Service was very slow. The staff are handing out out cups and glasses by holding them by the rim which is a no no. Reserver 101 will tell you not to touch the rim as that is where peoples mouths touch. We waited over an hour and a half to get our food. People that put their order in got it before us. I don't care if you are paying for a dinner and show if your food order goes in late then you wait like everyone else. One of our biggest pet peeves is not getting the same style wine glass. They always gives one large one and one small one. There are different wine glasses for red wine and different ones for white wine. Make sure they get the right ones. Also white wine needs to be chilled, it should be automatic that the server bring an ice bucket for the wine the customer should never have to ask for one. We have notice since the pandemic and now that it is pretty much over and not just with this restaurant but most of them that they all have an I don't care attitude, well it is your customers that pay your wages and your bills, so you may want to think about getting rid of your I don't care attitude.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Maggie M wrote a review Feb 2022
4 contributions1 helpful vote
The room was dirty and smelled like wet dog. The bathroom door almost landed on me as it was only hanging by one hinge. Black mold all in the tub crevices. The food was pretty good the first night. No one informed us ( their only guest that we could tell) that no one would be cooking the following night. The weather was pretty ugly to have to go out looking for food. Tim Hortons was it. Yuck A courtesy call would have been appreciated. We wouldn't have wasted an hour trying to contact the premises. No one bothered to let us know. Overall "pretty dissappointing"
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Date of stay: January 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Michelle E wrote a review Feb 2022
2 contributions
If you were in this area you really need to stop and stay here. The place is amazing! The sense of community and love here is beyond words! They truly care about people. Do you have a chance to stop by you should
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jason wrote a review Nov 2021
2 contributions2 helpful votes
My wife and I along with another couple did a golf play and stay here. After paying for our golf package we went to our rooms. These rooms were brutal! It looked like the rooms hadn’t been cleaned in weeks. They smelled awful and there was mold in the bathrooms and fridge and the floors were covered in stains. We tried to get our money back for the rooms but they would only give us 50% back. My favourite part was when Kim the manager wouldn’t give me the time day once she got our money. It was definitely the worst experience I’ve had at a hotel and Kim was so unprofessional. I hope this helps someone in the future.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Brian M wrote a review Sep 2020
Markham, Canada18 contributions8 helpful votes
Stayed here Sept 6th. Check in was easy and the people were awesome! Went out for a bit and when I returned I noticed some folks checking in next door. Didn't think much of it and went for dinner. So all is quiet until about 11:30 when I start to hear rap music... not super loud, but loud enough to wake me up... Quick call to the desk I figure will get this sorted... no answer.. Called the main line and got an answering machine... great so I go next door and knock, no answer... back to bed I go... about 2:30, the music gets louder, call to desk again, no answer, call main line and same 1980's answering machine... crawl back out of bed knock on door, no answer... pound on door, I can hear some laughing.... music stayed loud until about 6:30 or so before they passed out,,, 6:45am I turn on TV and want the 'hear' it in the bathroom... 7am there a knock at my door, then a few minutes later pounding - look thru the peep hole and its the kids from next door, I laugh and tell them "sucks to be you!"... I pack up and hit the road on my bike about 7:30am... think I may have 'forgotten' to turn the TV off... Now for the room, upkeep has dropped significantly since I last stayed there about 5 years ago. Hot water took about 5min to get hot. Broken tiles in the bathroom. Rooms were getting worn when I last stayed there, much worse now. I have to return to Renfrew in a couple months and will be booking somewhere else.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Dani B wrote a review Feb 2020
66 contributions2 helpful votes
Wow!! $8 for 2 eggs, bacon, slow cooked real smokey ham, AND sausage (*not choice of), baked beans AND potatoes AND toast! Seriously?! This was the most delicious breakfast food in a long time and one cannot possibly beat this price! Sidt poached eggs were perfectly cooked! The service was friendly, prompt and efficient! Highly recommend this restaurant!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Culture255773 wrote a review Jan 2020
Arnprior, Canada6 contributions4 helpful votes
Met some family for dinner. The service was quick and attentive and this was great. The food on the other hand was so much less so. There was a sauce, served with the fried cheese curds, that I can only assume was a marinara. It was very strong in a flavor that I cannot describe. As a dip for the cheese it was palatable. My wife had a parmigiano dish that the pasta on the side was smothered in the same sauce. In that volume the taste was horrific. I ordered the buffalo burger that arrived and resembled a kids burger pattie that my children used to get off the kids menu at restaurants. It is obviously a frozen product from a supplier. If I order a buffalo burger I anticipate recieving something more exotic than what I had placed in front of me. This used to be a destination it may now be a stop of convenience in the future.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALSO KNOWN AS
rocky mountain house hotel renfrew, rocky mountain hotel
LOCATION
CanadaOntarioRenfrew
NUMBER OF ROOMS
31
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ROCKY MOUNTAIN HOUSE - Hotel Reviews (Renfrew, Ontario)

Frequently Asked Questions about Rocky Mountain House
Which popular attractions are close to Rocky Mountain House?
Nearby attractions include McDougall Mill Museum (0.3 miles), Renfrew Swinging Bridge (0.3 miles), and Escaping Renfrew (0.1 miles).
What food & drink options are available at Rocky Mountain House?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Rocky Mountain House?
Yes, free parking is available to guests.
What are some restaurants close to Rocky Mountain House?
Conveniently located restaurants include Rocky Mountain House, Kingburger Drive-In, and Kung Po House Chinese Cuisine.
Is Rocky Mountain House located near the city center?
Yes, it is 0.6 miles away from the center of Renfrew.