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All 22 Fernie hotels

Lizard Creek Lodge

3.5 of 5 Hotel   |   #5346 Highline Drive | Fernie Alpine Resort, Fernie, British Columbia V0B 1M1, Canada
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Lizard Creek Lodge
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Ranked #7 of 22 Hotels in Fernie
A recent review
3 of 5 stars reviewed 5 days ago
SFuller12 Montana
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132 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montana
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It had been 12 years since we visited Lizard Creek and it was still nice but needs some updating. The beds, linens and towels are feeling their age. It was off season so the restaurant was closed and the continental breakfast was quite lacking but we had a nice time swimming in the pool and visiting the town. Hopefully with... More

Was this review helpful? Yes
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Dear SFuller, Thank you for taking the time to write your review of our property, your comments are very much valued. We are just changing over our bedding and towels. We should be ready with all new linens for the ski season. Thank you again, and we look forward to seeing you on your next trip to Fernie! Kind Regards... More

Regina, Saskatchewan, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stopped in Fernie B.C. for a few days on the way to a magical wedding in the small community of Winlaw B.C. Unseasonably hot so moved to Lizard Creek Lodge due to AC in rooms. Great accommodations with suite on main floor, with full kitchen amenities including dishwasher. Lovely pool and hot tub area outside with incredible view of the... More

Was this review helpful? Yes 2
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Dear Wayne, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your complements about our wonderful property. Thank you again, and we look forward to seeing you on your next trip to Fernie! Kind Regards Kari Zuffa Front Desk Supervisor More

london, england
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a week here in summer, did a lot of hiking in the days and relaxing in the very comfy bar area in the evenings. Loved being able to sit in huge leather sofas and enjoy the outlook while having great drinks and snacks. Can only imagine how good this is in winter with fire going! Rooms were very... More

Was this review helpful? Yes 2
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Dear Dave, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your complements about our wonderful property. Thank you again, and we look forward to seeing you on your next trip to Fernie! Kind Regards Kari Zuffa Front Desk Supervisor More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were here for a wedding and had a terrible experience with the hotel management. We found them to be rude and unwelcoming throughout the visit. We arrived a bit early and hoped to check in early, they told us to come back at 3 so we waited in the restaurant next to the lobby. We saw the cleaning staff... More

Was this review helpful? Yes 5
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Dear Taylor, Thank you for bring this up to our attention. We are very sorry the service that you received was not up to the standard that it should have been. If you could email me your contact information at guestservices@lizardcreek.com I would love to talk to you about your stay. Kind Regards, Kari Zuffa Front Desk Supervisor More

1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We recently stayed at the LCL for our 7th year in a row for the Sept. Long Weekend. We're so sad that it has really gone downhill. Overall, it is now a big disappointment. 1. The units really need updating. They're starting to become shabby. Leaky faucets. Broken toaster. Leaky fridge. Torn carpets. The same old polyester duvet that never... More

Was this review helpful? Yes 5
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

I have responded to this guest by email. Kind Regards, Kari Zuffa Front Desk Supervisor More

Calgary, Canada
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First time at Lizard Creek with a group of friends for an annual trip to Fernie. Not much good to say, won’t be returning. Pros – great food, nice lodge Cons: - Incompetent and rude front desk staff. Staff could not get reservation straight. Was hung up on when attempting to confirm reservation details, entire group overcharged on rooms due... More

Was this review helpful? Yes 9
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Dear Adam, Thank you for bringing this to our attention. We are very sorry the service that you received was not up to the standard that it should have been. We have had Cranbrook Pest Control in and he has dealt with this situation. Our General Manager is away right now, this was not brought up to our Acting Manager.... More

lethbridge
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Attended our nephews wedding here. Beautiful location, but reserved the Best Western Plus as our dog was not permitted here. Thankful we did not stay here, as family noticed mice in rooms and we witnessed one scurrying through the reception room where we ate dinner. Hope health inspectors check out the kitchen! Very upsetting to find out our nephew's wedding... More

Was this review helpful? Yes 9
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Dear Brenda, Thank you for bringing this to our attention. We are very sorry the service that you received was not up to the standard that it should have been. We have had Cranbrook Pest Control in and he has dealt with this situation. We were not informed of the missing gift, our General Manager is away right now and... More

Calgary, Canada
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We recently stayed at the Lizard Creek Lodge for our son's wedding. Even though he booked the entire lodge for this event, many of the guests had to make 4-6 phone calls just to confirm their room. Then upon arrival the rooms weren't ready & many of the keys didn't work. We were also guaranteed they would be able to... More

Was this review helpful? Yes 7
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Dear Shemela, Thank you for bring this up to our attention. We are very sorry the service that you received was not up to the standard that it should have been. We have had Cranbrook Pest Control in and he has dealt with this situation. If you could email me your contact information at guestservices@lizardcreek.com I would love to talk... More

Beamsville, Canada
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 23, 2014

The location and setting were absolutely beautiful at Lizard Creek Lodge. The management and staff were very unprofessional and unprepared. Although our large party had all reserved rooms months in advance, several rooms were not held for our relatives. The manager was impossible to contact and was of no help whatsoever when he was finally tracked down. The food was... More

Was this review helpful? Yes 11
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Dear Paula Thank you for bring this up to our attention. We are very sorry the service that you received was not up to the standard that it should have been. If you could email me your contact information at guestservices@lizardcreek.com I would love to talk to you about your stay. Kind Regards, Kari Zuffa Front Desk Supervisor More

Saskatoon, Canada
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 21, 2014

A terrible experience watching our daughter plan her wedding: an incompetent administration wouldn't return calls or emails; rooms that were guaranteed vanished. My brother who was given a confirmation number for 3 rooms was told to find accommodation at another hotel. His wife was officiating at the wedding and one of his daughters, her husband and their 2 children had... More

Was this review helpful? Yes 12
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review

Thank you for bring this up to our attention. We are very sorry the service that you received was not up to the standard that it should have been. If you could email me your contact information at guestservices@lizardcreek.com I would love to talk to you about your stay. Kind Regards, Kari Zuffa Front Desk Supervisor More

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Additional Information about Lizard Creek Lodge

Address: #5346 Highline Drive | Fernie Alpine Resort, Fernie, British Columbia V0B 1M1, Canada
Location: Canada > British Columbia > Kootenay Rockies > Fernie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lizard Creek Lodge 3.5*
Number of rooms: 40
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Also Known As:
Lizard Creek Hotel Fernie

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