Plus side: Very nice accommodations, enjoyed the hot tub, very clean, close to downtown.
Minus side: Booking agent extremely rude when presented with an issue. Front desk not able to deal with booking issue, when we upgraded to a room with loft, they sent us to wrong room and then we had to wait with all our stuff till they...
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Hi Erin,
Thank you for taking the time to post a review. I would like to apologise on behalf of Fernie Lodging Company, for the unfortunate circumstances surrounding your stay. To say we were unaware of the power outage is not an acceptable response in a guest's eyes, and I fully understand this. Unfortunately the lines of communication in this...
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