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All 23 Gatineau hotels

DoubleTree by Hilton Hotel Gatineau-Ottawa

3.5 of 5 Hotel   |   1170 Aylmer Road, Gatineau, Quebec J9H7L3, Canada
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DoubleTree by Hilton Hotel Gatineau-Ottawa
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75%
Ranked #5 of 23 hotels in Gatineau
A recent review
3 of 5 stars reviewed 6 days ago
Laura O Kingston, Canada
  • Reviews (78)
  • Photos (25)
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  • Room tips (13)
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78 people have reviewed this hotel

Traveler rating
    33
    26
    10
    6
    3
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27
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23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Kingston, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed in rm 214 here July 2. I will start with the good stuff. The best part of our stay was the lady working front desk at check in I wish I could remember her name, she was so pleasant and helpful and warm cookies were a great bonus. The lobby is also very nice and free parking a... More

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Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I called to book our reservation for 5 almost two months prior, stating we would need a room for Friday June 27 and 28 and was reserving on a block for a wedding. When we arrived they had booked us for the 26th and 27th instead, so we no longer had a room. They managed to find us one with... More

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CustServManager, Manager at DoubleTree by Hilton Hotel Gatineau-Ottawa, responded to this review

Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team... More

Oakville, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This four star hotel was not as good as we were expecting. To start with, the employees are nice, but not properly trained. It took the front desk girl a long time to check us in, she was helpful, however, I feel that she was lack of experience. When we were checking out, the same girl helped us. It took... More

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CustServManager, Manager at DoubleTree by Hilton Hotel Gatineau-Ottawa, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize for our missteps in housekeeping and at breakfast. We will use your comments as we continue to evolve our guests' experience moving forward and we hope you will return to stay... More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Enjoyed excellent sleep - fresh air with European style wide windows. The room was clean and comfortable. Also can note very good facilities with pool, spa and sauna. Sure to stay in DoubleTree again when in the Ottawa area.

Review collected in partnership with DoubleTree by Hilton

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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Stayed in rooms 309 and 315. Avoid reservation on 3rd floor. Make sure to ask for 4th floor and up. Rooms on the 3rd floor are not at all like pictures on hotel’s website. Older furniture, out of style decorations. Small, dirty and out-dated bathrooms. From the ceiling over the bathtub, we could see different colours of shampoo used by... More

Was this review helpful? Yes 1
CustServManager, Manager at DoubleTree by Hilton Hotel Gatineau-Ottawa, responded to this review

Claude, Please accept our sincere apologies for the disappointing conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you... More

Newmarket, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Priced far below similar rooms in Downtown ottawa. Quick check in and check out, a bit out of the way from either downtown but close to a bridge to ottawa and not too far from anything in gatineau. Room was fairly big, clean, very comfortable bed. Definite thumbs up

Was this review helpful? Yes 1
Copenhagen, Denmark
1 review
2 of 5 stars Reviewed 4 weeks ago

i had problems with the reservation (via internet). Finally, I managed to book a room but they tried to charge me a higher price than agreed. The internet connection was extremely slow and sometimes even not working at all. There was water in my closet, which made my clothes wet. Most other things were okay but all in all, I... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CustServManager, Manager at DoubleTree by Hilton Hotel Gatineau-Ottawa, responded to this review

Arne, please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our reservations and maintenance teams and assure you appropriate steps have been made... More

Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very clean, spacious rooms, bed was comfortable one of the best hotels I have stayed in the Ottawa area. Staff was courteous and the price was similar to what I have paid before but the hotel is a lot better

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Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed for 6 days in a 2 room suite with a double bed in each room. The beds were very comfortable but the furnishing was sparse and each of the 2 beds only had one bedside table which was annoying. I also found the lighting insufficient, relying totally on lamps. The room itself was clean and comfortable and the... More

Was this review helpful? Yes 1
Hampton
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 5, 2014

The suite room was very clean and it had a very comfortable bed, which covers the 2 most important factors in any hotel room. It was quiet and overlooked the golf course, although the double-glazing was blown so the views were distorted. The in-room wi-fi worked well. We didn't try the Brazilian restaurant on site (which was completely empty on... More

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Additional Information about DoubleTree by Hilton Hotel Gatineau-Ottawa

Address: 1170 Aylmer Road, Gatineau, Quebec J9H7L3, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Gatineau-Ottawa 3.5*
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Also Known As:
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec

25 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Spa Swimming Pool
Hotel Style
#3 Spa Hotel in Gatineau
Hotel Class
Official Description (provided by the hotel)
Located in Gatineau on peaceful, natural surroundings, this beautiful resort and convention centre offers the new Ekko de Brasil restaurant with casual yet elegant atmosphere and a first class Health Club & Spa including a splendid indoor swimming pool. ... more   less 
Number of rooms
129

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