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Crowne Plaza Gatineau-Ottawa

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2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
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1 room 1 guest
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Crowne Plaza Gatineau-Ottawa
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240 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Zurich, Switzerland
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nicely sized room and very quiet. Helpful staff despite issues with their computer system. Underground parking is convenient. Location is also a great plus, not too busy area, yet easy to reach and within walking distance of downtown Gatineau and Ottawa -a 15min walk-. It's all I expect from a hotel of this category. Would gladly stay again.

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Brockville, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We recently stayed at the Crowne Plaza. The rooms a generous size and very clean. The lobby could use some updating. The pool indoor pool was actually warm. My 10 year old daughter left her purse in the room. We had checked out and did not discover this for hours later. I called and they had the purse waiting for... More 

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Shelburne, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here at the end of June 2015. The room was one floor down from the top and had an ok view. The room was spacious and scrupulously clean. It was well appointed and smelled fresh. The bed was king sized and had good quality sheets on it, but the mattress was a little stiff. We... More 

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Toronto, Canada
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is very dated. Really needs a makeover badly. Everything including the uncomfortable mattresses need to be replaced. A/C didn't work well and it was the hottest day of the summer. Worst was the young lady behind the front desk. Parking ticket wasn't working and I had tor e-validate twice. She gave me an attitude and questioned why it... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear PerryKerasioits, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you experienced during your stay. Our hotel was completely renovated three years ago, I'm sorry to read that our type of hotel did not meet your expectations. I also apologize for the issues you encountered with the... More 

Mississauga, Ontario
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel was nice, great layout of the room and comfortable pillows and bed. Did not like the fact that I had to pay for my kids breakfast. I checked in with 2 adults 2 children. Used my 2 vouchers for me and wife and the food wasn't that great for the $15 I paid for the kids buffet, didn't eat... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Cooltech, Thank you for your recent stay with us and reviewing our property. It is delightful to know that our room accommodations responded to your needs. I am sorry though for your experience in the restaurant. Your comments will be shared with our team in order to achieve complete guest satisfaction. We appreciate your feedback and your business and... More 

Montreal
Level Contributor
73 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed July 28, 2015

This was my third and last stay at this hotel. Our room was located on the 9th floor (919), the corridor smelled damp and in the lifts one could smell kitchen food. My worst experience in a hotel was the night of Saturday July 25th when a group of young people (I don't know how many) were running around on... More 

Was this review helpful? Yes 2
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear WandererBo, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Our hotel has security overnight and I am very surprised no one reported this disturbance to the Front Desk. Rest assured that I will follow-up with our night staff to increase... More 

Barrie, Canada
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 27, 2015

Great location just across the river - closest to the War Museum. Easy to find off the highway. Not too much in the neighbourhood but we came to visit Ottawa. Checked in after 1 a.m. and had no problems. Easily accommodated at the last minute for an additional person and dog. Four people fit in a double room($30.00 for the... More 

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Edmonton, Alberta
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed July 20, 2015

I stayed in this Crowne Plaza for one night and foung the hotel to be just fine. It's a blend of updated and older elements; but the property was clean and the staff very helpful. My room had been renovated mostly; but certain aspects take away from the updates. For instance, the rug in my room was rippled as though... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Good day, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We took note of how we can improve our client's experience and will adress these points. We hope you will visit us again. Sincerely, Nathalie T.,... More 

Toronto, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 8, 2015

Not sure the hotel would still make its 4 stars today, as it looks like it needs a lot of updates. Rooms are big but outdated, so the washrooms. Booked 2 double rooms and were given adjoining rooms so we were able to move from one room to the other freely without going through the hallway. That was helpful as... More 

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Montreal, Canada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 24, 2015

I was looking for a 4-star hotel in Ottawa through Priceline. They have an express deal for 70 USD and I couldn't resist. When I finished the booking, it came out as crowne plaza-Gatineau. For Canadians, it was about 105CAD per night including taxes. The hotel is very clean and quite but I felt it is old, especially the entrance,... More 

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Saud A, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nathalie T., Director of Sales More 

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