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Crowne Plaza Gatineau-Ottawa

3.0 of 5
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2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
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Crowne Plaza Gatineau-Ottawa
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Ranked #8 of 24 Hotels in Gatineau
A recent review
4 of 5 stars reviewed 1 week ago
Demydr Toronto, Canada
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210 reviews from our community

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    38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Toronto, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my partner for one night in mid march. The underground parking took some figuring out but we made it and were able to check in. The staff were all very friendly and the lobby was nicely designed. I was given an upgrade to the executive floor and found the room to be really spacious with its... More 

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Toronto,Ontario
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband, daughter and I stayed here for one night on Monday April 13th. We checked in before check in time and everything was great in the room. I don't know what other people are talking about, as far as old outdated furniture and decor, but our room was modern looking. We stayed on the 9th floor. The room was... More 

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Senior Contributor
22 reviews 22 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed in a basic room. Comfy beds, great view across the river. It was overall a little dated but we were treating it as just a bed for the night so we were happy. The bathroom was basic but clean and not outdated. The reception staff were quite helpful but didn't seem to understand my english accent too well!

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Toronto, Ontario, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

General Thoughts: A bit dated/depressing but the rooms are quite large and mostly clean. I got the night via priceline for under $100 (tax in) which made it actually a great deal especially that the hotel has a swimming pool. It's also worth noting that you can actually walk (30 mins) from it to Parliament Hill. Pros: - swimming pool... More 

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Toronto, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 29, 2015

I was pleased to have booked such a great deal for this hotel, but once I arrived in the room, I realized why it was so cheap. Although the furniture was decent in style, it had seen better days. Furniture was chipped and dented, paint uneven and there walls had grimy smudges and smears. The shower didn't get hotter than... More 

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Michael L, General Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Good day Davidovich2, I regret that you felt the experience was cheap. The hot water comment surprises me & furniture, wall finishing comments is troubling. Can I ask you to reach out to me, I would like the opportunity to discuss your disappointment and determine in which room you stayed. For the chicken comment I take it up with the... More 

Montreal, Canada
Top Contributor
79 reviews 79 reviews
5 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 26, 2015

I booked a one night stay at this hotel and found it to be very good. The front desk was very fast in processing my arrival. My room was very nice and clean. The view from my room faced the park. I took the all inclusive package, which included breakfast and parking. I found the rate to be very reasonable.... More 

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Mt Pearl, NL, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 21, 2015

I stayed at this hotel from March 9 to March 13, 2015. I was staying there on business. I found the hotel to be nice. My room had a kitchenette, a king size bed and an overall nice room. The bathroom was fine. I also had free Wi-Fi. This is not a five star hotel, but was just what I... More 

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Senior Contributor
46 reviews 46 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 20, 2015 via mobile

We stayed here with our kids for March Break. This is one of the cleaner hotels I have stayed at, which is of primary importance for a stay. While the beds are comfortable, they are only doubles, not queens. It would be better if they did have larger beds. It is somewhat unfortunate the location is across the river from... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Good day Batterie 5, Thank you for taking the time to review our property after your recent stay with your family. I am happy you enjoyed our hotel and amenities however disappointed that you found our location unfortunate. As you stated, we are close to two museums and only 5 minutes away from downtown Ottawa. I am pleased to know... More 

Aurora, Canada
Top Contributor
50 reviews 50 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 19, 2015

The hotel staff was friendly and the facilities were clean. The pool was a decent size and so was the workout room. The bedrooms were quite spacious with a kitchenette, which included a fridge and a microwave. I would not recommend the hotel restaurant.

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1 review
1 of 5 stars Reviewed March 8, 2015 via mobile

Rooms were fine but the staff, my god are the staff rude. No smiles, not friendly, and not accomodating. Nothing wrong with hotel and price but for how bad the staff were I would never recommend staying here.

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Tastietraveler, Thank you for taking the time to provide us with your feedback from your experience at the Crowne Plaza Gatineau-Ottawa! I apologize for the unfriendly service you encountered. At the Crowne Plaza Gatineau-Ottawa, our goal is to provide our guests with a memorable and enjoyable experience from start to finish. Rest assured your comments have been shared with... More 

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