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All 23 Gatineau hotels

Crowne Plaza Gatineau-Ottawa

3.0 of 5 Hotel   |   2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
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Ranked #7 of 23 Hotels in Gatineau
A recent review
5 of 5 stars reviewed 1 week ago
AwayFromHome4Work Belleville, Canada
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183 reviews from our community

Traveler rating
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    86
    32
    12
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belleville, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First Off - Thanx Angela (Front desk) for answering all my questions and being fun to talk with ! Been in this hotel many times over the years for business, and had a long time since my last. Just had an opportunity to stay again and was Quite Pleased ! The hotel has undergone a refit and the rooms boast... More

Was this review helpful? Yes 1
Dieppe, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very please of my stay at the Gatineau Crown Plaza Exceptional Guest Services, Very Clean Rooms. Restaurant had a very good hot and cold Breakfast Buffet. THe Swimming Pool is always very well kept and clean.

Was this review helpful? Yes 1
Toronto
Top Contributor
77 reviews 77 reviews
41 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are a decent size with comfortable bed and functional furniture. The service was nice and prompt. Overall there's nothing to love or hate about this place, it's just average. Here are a few things they could improve on: *The bed cover was not recently washed. It had some smudges that we didn't make. Removing it was not an option... More

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Nathalie T, Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you for taking the time to write your review. I can understand your disappointment. The situation you described regarding the cleanliness and the technical issues is truly regrettable. I wish you would have shared your concerns with us during your stay so we can properly address them and provide you with satisfactory solution. Your comments are very important to... More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We booked to stay there, but due the recent shooting on the day we were set to arrive we cancelled our booking. We Pre Paid and the booking was 100% non-refundable, after explaining why we chose not to stay, they happily refunded our booking no questions asked, will be sure to stay there again. A+++ service and it was a... More

Was this review helpful? Yes 1
Nathalie T, Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you very much for your review. I am glad to see that you were satisfied with our service. We look forward to welcoming you at the Crowne Plaza Gatineau-Ottawa. Leila.A Sales Manager More

Brossard, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked this hotel for a last minute business trip. The staff at the front desk was very friendly and accommodated me with my request for a king bed. Parking is extra, be advised, but underground, well lit and elevator for all 4 levels. Will go back to this place if I have more business in that area.

Was this review helpful? Yes 1
Nathalie T, Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear PG102 Thank you for your feedback and for choosing the Crowne Plaza Gatineau-Ottawa. It is delightful to know that our hotel suited your business needs. Our front desk colleagues work very hard in providing our guests with the best possible experiences. Your comments will be shared with our team in order to maintain great quality service. Do not hesitate... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Dirty, musty-smelling room. Bottle caps in the pullout cot. Someone's pills still sitting on the window sill. Dirty windows and shower curtain. Icing on the cake, when it came time to check out, I stripped the sheets off the bed and found a BLOOD STAIN on one of the pillow! When mentioned to the receptionist, she said "that's not the... More

Was this review helpful? Yes 1
Michael L, General Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Hello Kat K, Please understand that this situation is not reflective of Crowne Plaza Hotels and is solely my fault. I am truly embarrassed and distressed by your experience, may I ask you to reach out to me directly through the hotel so we can discuss this in more detail. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

I was on a business stay and I enjoyed my stay. The room was really nice and clean. I had a little kitchenette even if it was for one night. I only used the fridge. They have a new system for security the room card will take you to your floor and not work for other one. It is great.... More

Was this review helpful? Yes 1
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you for taking the time to review our property. Very happy you enjoyed your stay and our new security system. It is very important to us that our clients feel safe when travelling. Please reach out to the sales department on your next visit to discuss your future travel requirements. We thank you for your business and your comments.... More

Oshawa, Canada
1 review
2 of 5 stars Reviewed October 16, 2014

Employees lack common manners such as saying thank you, sorry ect. The unprofessionalism is clearly a result of poor management. I stayed there two weeks ago and had the most disgusting room service meal imaginable. Waited over an hour to receive the order and when it arrived it was clear that food that was hot had been reheated and the... More

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Michael L, General Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Amanda R, Glad you liked the hotel & I appreciate your comments concerning the F&B beverage experience. The F&B operation is a concession here and we are working with them to help them understand the importance of service delivery. I will request that the Manager you mentioned reach out to you. More

Bramshill, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 16, 2014

My wife and I were visiting our family who live just outside Ottawa. As this was our 57 th year of being married I wanted the experience to be as enjoyable as our marriage has been . I booked into the Crown Plaza for a three week period. From our booking at reception with Angelo we were made to feel... More

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear David, Thank you for your recent stay with us and reviewing our property. We are so delighted that you and your wife enjoyed your stay and our location. Your comments will be shared with our team as we work tirelessly to achieve complete guest satisfaction. Thank you for your business, we hope we get the chance to host you... More

Saint Jerome, Canada
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 15, 2014

We stayed there from the 10th to the 13th of October. Room was clean and neet. Staff is amazing. Very close from everything in Gatineau or Ottawa. Salted water pool have a lot of chlorine and jacuzzi too. It burn the eyes. No towel at the pool but front desk told us no need to bring one from the room... More

Was this review helpful? Yes
Nathalie T, Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Jonathan B Thank you for your feedback! I am delighted you enjoyed the cleanliness of your room, the location of our hotel and the friendly staff. I sincerely apologize for the inconvenience you encountered at the pool and restaurant. Our guest’s satisfaction is our main objective and your comments will be shared with our management Team in order to... More

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Additional Information about Crowne Plaza Gatineau-Ottawa

Address: 2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Gatineau-Ottawa 3*
Number of rooms: 224
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Also Known As:
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Holiday Inn Gatineau
Gatineau Holiday Inn
Crowne Plaza Gatineau-Ottawa Quebec

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