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Crowne Plaza Gatineau-Ottawa

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2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
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Crowne Plaza Gatineau-Ottawa
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Ranked #9 of 24 Hotels in Gatineau
A recent review
4 of 5 stars reviewed 3 days ago
David K Montreal, Canada
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203 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
Top Contributor
66 reviews 66 reviews
5 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked a one night stay at this hotel and found it to be very good. The front desk was very fast in processing my arrival. My room was very nice and clean. The view from my room faced the park. I took the all inclusive package, which included breakfast and parking. I found the rate to be very reasonable.... More 

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Mt Pearl, NL, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel from March 9 to March 13, 2015. I was staying there on business. I found the hotel to be nice. My room had a kitchenette, a king size bed and an overall nice room. The bathroom was fine. I also had free Wi-Fi. This is not a five star hotel, but was just what I... More 

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Senior Contributor
44 reviews 44 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here with our kids for March Break. This is one of the cleaner hotels I have stayed at, which is of primary importance for a stay. While the beds are comfortable, they are only doubles, not queens. It would be better if they did have larger beds. It is somewhat unfortunate the location is across the river from... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Good day Batterie 5, Thank you for taking the time to review our property after your recent stay with your family. I am happy you enjoyed our hotel and amenities however disappointed that you found our location unfortunate. As you stated, we are close to two museums and only 5 minutes away from downtown Ottawa. I am pleased to know... More 

Aurora, Canada
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel staff was friendly and the facilities were clean. The pool was a decent size and so was the workout room. The bedrooms were quite spacious with a kitchenette, which included a fridge and a microwave. I would not recommend the hotel restaurant.

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Rooms were fine but the staff, my god are the staff rude. No smiles, not friendly, and not accomodating. Nothing wrong with hotel and price but for how bad the staff were I would never recommend staying here.

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Tastietraveler, Thank you for taking the time to provide us with your feedback from your experience at the Crowne Plaza Gatineau-Ottawa! I apologize for the unfriendly service you encountered. At the Crowne Plaza Gatineau-Ottawa, our goal is to provide our guests with a memorable and enjoyable experience from start to finish. Rest assured your comments have been shared with... More 

Pickering, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

We just returned from our stay here. Our check in was simple. Room was nice and clean. The pool closes to early. The front desk staff on Saturday should be educated on attractions in the area! I asked about children's museum and had no clue what I was talking about?! It's 1.2 km from the hotel. I believe she couldn't... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Pickering2015, Thank you for your recent stay with us and reviewing our property. Please accept our sincere apologies for the lack of unfriendly service you encountered. At the Crowne Plaza Gatineau-Ottawa, our goal is to provide our guests with a memorable and enjoyable experience from start to finish. Rest assured your comments have been shared with our management team... More 

Cape Breton Island, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a conference. Location has some perks, There's a Timmy's down the pedway, and restaurants. The rooms were tired, and not the cleanest, but the beds were clean and good, the towels fluffy and rooms had a microwave and fridge which is nice. The rooms need a good cleaning from top to bottom, and the guest service books... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Elizabeth C, Thanks for taking the time to provide us with your feedback from your experience at the Crowne Plaza Gatineau-Ottawa! I apologize for the issues you encountered with the banquet staff and with the cleanliness of your room. Your comments will be shared with our management team in order to reinforce the importance of complete guest satisfaction. Thank... More 

Regina, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Welcome to Hull, restaurants from Ottawa or Gatineau refuse to deliver to Hull. The hotel doesn't maintain a list of hotels that do deliver. Major mistake booking here. There were lights burnt out and the tub drain was virtually plugged, thankfully they fixed it the next day but it was dark in the bathroom the first night with only one... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear BWSask, Thank you for taking the time to write your review after your recent stay. I am quite concerned that you were unable to find a restaurant to deliver at our hotel since they are plenty of choices. Your comments are very important as we strive to achieve complete guest satisfaction. They have been shared with our front desk... More 

London, Canada
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed at this hotel a week ago for four nights. Check in was seamless, friendly front desk staff. Room service offers the same menu as the main restaurant. Food is average to a bit above. Did sampled the Table H'hote for dinner one evening, and would recommend it. Food is well presented. Dessert was a cheesecake in a glass which... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Dave, Thank you for taking the time to review our property after your recent stay. We appreciate your positive feedback and I will share with my colleagues. Looking forward to greeting you in the near future! More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 9, 2015

the hotel is nice and clean. pros:: 5 min from Ottawa, underground parking, specious room. good size shower. cones: No queen beds in the rooms, double only. parking cost $17 dollar a day and its not downtown. no free coffee in the morning.

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Lapidit, Thank you for taking the time to review our property after your recent stay. Happy you enjoyed our location just minutes away from downtown Ottawa. I understand your disappointment that no free coffee is available in the lobby however, we hope that you were able to enjoy the free coffee in your room. We look forward to greeting... More 

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