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Crowne Plaza Gatineau-Ottawa

3.0 of 5
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2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
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Crowne Plaza Gatineau-Ottawa
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Ranked #8 of 24 Hotels in Gatineau
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3 of 5 stars reviewed yesterday
NTalan New Delhi, India
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221 Reviews from our TripAdvisor Community

Traveler rating
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    99
    43
    18
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • French first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
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  • Mar-May only
    (50)
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    (79)
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    (61)
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New Delhi, India
Top Contributor
64 reviews 64 reviews
42 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

the hotel is on the Quebec side, so if you are not too good in Geography, Gatineau is on the French side in Quebec and Ottawa is in Ontario, although connecting to Ottawa and all the major attractions are 2 km walk from this hotel. if you want to take public transport, there are 2 bus services on 2 sides... More 

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Thunder Bay
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We had a 2 nite stay to go to a wedding. The room was great though the view of the Ottawa River was spoiled by a foggy window likely due to a broken seal. The hotel had the poorest restaurant, downright cold ( said heat was turned earlier in May and could not be turned on) and inexperienced staff. The... More 

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1 review
3 of 5 stars Reviewed 1 week ago NEW

My boyfriend , daughter and her boyfriend stayed at this hotel for a night. Rooms were decent and clean. We all stayed in one room with two double beds. We didn't eat at restaurant but ordered one item - chicken fingers , and it was excellent and a decent price. Room was a reasonable rate. Parking ridiculous at $17 and... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Courtney, Thank you for taking the time to review our property after your recent stay with your family. I'm pleased that your enjoyed your stay however I want to reassure you the daily parking rate gives you in and out privileges. I apologize for the confusion. We hope to have the pleasure of greeting you on your next visit... More 

Timmins, Ontario, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here with my husband and my infant daughter for three nights. The hotel is really nice inside and out. The rooms and facilities are clean. The hotel honoured our request for a crib without an extra charge. We also had our dog with us and there was no issue. You do have to pay an additional charge of... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Binky, Thank you for reviewing our property after your stay with your family and your pet! It is delightful to read that you appreciated your time at the hotel and I understand that value is as important as sleep quality and location! We have many promotions that will help you plan your next perfect trip! Thank you again for... More 

Ljubljana, Slovenia
Contributor
20 reviews 20 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The purpose for Staying in this hotel was visiting Ottawa. Down town Ottava is aproximately 25 minutes walking form the hotel, so quiet convinient for exploring Ottawa. Staff at the reception was polite and helpful. Hotel has big comfortable rooms with comfortable beds. Room In our case was a bit chilly despite setting heating on higher temperature. Breakfast was average.

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you for taking the time to review our property after your recent stay. We are pleased that our location allowed you to discover Ottawa and all of its beauty. We hope to have the priviledge of greeting you on your next visit. Kind regards, Nathalie More 

Top Contributor
56 reviews 56 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with a group of people on a bus tour who all reported being pleased with this hotel. The most important thing to me when I get a room is that I can sleep, which means it is quiet and has a comfortable bed! The bed was super comfortable with lots of pillows and it was quiet. The... More 

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Lee-Ann, Thank you for taking the time to review our property after your recent stay. I am pleased you enjoyed our comfortable beds but regret the issue to control the temperature in your room. The month of May has been tricky for us, weather has been up and down but summer seems to finally have arrived! Thank you again... More 

Elliot Lake, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Extra on parking. Knew that. Needed a fridge, $20 extra per day. Swimming pool close different times different days. Kids not allowed in jacuzzi. Breakfast says All America but was to late Monday morning for that - 9:30. Ask cleaning lady to clean room in 30min. She didn't do it because of "don't disturb" sign was on. Supper was horrible.... More 

Was this review helpful? Yes 1
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Bernard, Thank you for taking the time to provide feedback on your stay. It is unfortunate that the different disappointments prevented you from fully enjoying your time at the hotel. Our executive rooms offer a mini-fridge and a microwave, I believe this type of room would have better suited your needs? Hotels have to comply with rules that are... More 

Kitchener, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I picked this hotel for the location - driving opposite traffic in the morning and the evening. Nice and tidy hotel with friendly staff. Parking extra- $17/night Restaurant offers more Pub like far - I found the Onion Soup excellent- just me saying Five minute drive To Ottawa and many good outside restaurants

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Alexandria Bay, New York
Contributor
16 reviews 16 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed he while in town on business. The rates are not bad but then you get charged and extra $17.00 for the underground parking. The staff were all very friendly and the lobby was nicely designed. It has a very small bar area but a good spot to have a night cap.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have stayed multiple times at this hotel. Location is perfect is you have business or sporting activities in Hull, Gatineau or downtown Ottawa. View of river is spectacular. Rooms are large, very clean, very quiet. Front desk staff are very friendly and very attentive. Angela goes out of her way to ensure guests are taken care of. Overall, well maintained... More 

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