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All 23 Gatineau hotels

Crowne Plaza Gatineau-Ottawa

3.0 of 5 Hotel   |   2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
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Ranked #8 of 23 Hotels in Gatineau
A recent review
5 of 5 stars reviewed 1 week ago
kmkornob Cambridge, Ontario
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168 reviews from our community

Traveler rating
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Cambridge, Ontario
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Although it's on the other side of the river, this hotel is pretty close to Parliament hill and all that Ottawa has to offer. The rooms were large and comfortable with a spacious bathroom and extended fitness centre hours (sadly, not including the pool). Breakfast wasn't included, not surprisingly. It was also a 10 minute walk to the Museum of... More

Was this review helpful? Yes 1
Michael L, General Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear kmornob, Glad you enjoyed the hotel and the location and your advice is right on for visiting. Happy that we could accommodate your late checkout, just a heads up depending on the volume of guests arriving we are not always able do so. Hope to see you back More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Not worth it, for long term stay at any cost.Booked this hotel due to proximity of the location, where i intend to go, actually the price is not what you get, charging you even though you are member for parking and more important thing to happen is a lady calling from front desk and saying to vacate the room, since... More

Was this review helpful? Yes 1
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Francis, First of all, thank you very much for your recent stay at our hotel and for being an IHG Rewards Club member. I understand your disappointment and I apologize for the confusion during your stay. What you describe is very unusual and I wish I could explain what happened. Should your business travels bring you back to the... More

Montreal, Quebec, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

Upon arrival we were informed that our room was not ready for the 3pm check-in due to being fully booked. We checked several times with the front desk only to be told that they were trying their best and that they would call us on our cell phone when the room was ready. Excuse me!!!? We waited 1 hour before... More

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Chère Joanne, Thank you for taking the time to write your review, we appreciate getting feedback from your recent stay. I can understand your disappointment. I wish I could give you an explanation for the wait you experienced to get your room. I agree with you that customer service is the most important part of our industry and on behalf... More

Sturgeon Falls, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Book this hotel with Priceline....really good price. Because we Are PCR members they upgraded us to executive floor with river view. room was spacious, clean and bed was extremely comfortable. My only complaint would be the front staff. while she was friendly and polite, she did not know of any nearby restaurants. we had a drink at the lobby bar... More

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Michael L, General Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Hello LOvethesun63, Happy to see you enjoyed your stay, may you have many more sunny days. More

Toronto, Canada
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here recently with the kids on a trip to Quebec. The hotel is quiet and very professionally run. Great location with bicycle paths out front, parks nearby and a super view of the Ottawa River. I would stay here again.

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Tony, Thank you for your recent stay with us and reviewing our property. We are so delighted that you and your family enjoyed your stay and our location. Your comments will be shared with our team as we work tirelessly to achieve complete guest satisfaction. Thank you for your business, we hope we get the chance to host you... More

CAMBRIDGE
Top Contributor
59 reviews 59 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed whilst touring & sight seeing in Ottawa.Hotel is approx 45 mins walk from Parliament buildings & set within a block of Government buildings, Room was very good with a great view over the Falls. Spacious with all the appropriate facilities Staff were friendly although my English accent appeared problematical for some reason. We ate in the Restaurant on one... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Good day, Thank you for your recent stay with us and reviewing our property. It is delightful to know that our room accommodations responded to your needs. I am sorry though for your experience in the restaurant. Your comments will be shared with our team in order to achieve complete guest satisfaction. We appreciate your feedback and your business and... More

1 review
5 of 5 stars Reviewed August 18, 2014

This Crowne Plaza Hotel, Gatineau, QC is one of the best values in the Ottawa - Gatineau - Hull, QC area. Friendly service, good sized rooms, comfortable accommodations, and convenient to the entire area. Good location. I always stay at this hotel for my business travels to Ottawa. My front desk hostess, Angela was most helpful in finding restaurant in... More

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear David, Thank you for reviewing our property after your recent stay. I am happy to read your comments as we strive to achieve complete guest satisfaction. I will make sure to inform Angela that she is contributing to our success. Do not hesitate to reach out to me to discuss your business needs on your next visit to the... More

1 review
5 of 5 stars Reviewed August 17, 2014

Excellent location. Friendly service with a smile. The room was comfortable. Would have liked to see a preference of a shower to a bath tub. Also since the hotel is big a small map would be nice to show where we can get coffee etc. it would be nice to see complimentary coffee and cookies on arrival or some fruits... More

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Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Zul, Thank you for choosing the Crowne Plaza Gatineau-Ottawa for your recent stay. We are happy you took the time to review our property, your comments are important as we strive to achieve complete guest satisfaction. We do have rooms with bathtubs and I am sorry they were not available during your visit. Your ideas of coffee and fruits... More

Collingwood, Canada
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 16, 2014

My husband and I stayed here on a recent trip to Ottawa. We booked through Hotwire for 2 nights and got a great deal. Upon arrival staff was very friendly, our room was clean and we had a nice very view of a park across the street. The room was updated and mini-kitchen which was very convenient. The bathroom tub... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Good day, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you enjoyed your room and the view. During our renovations, we did have some issues with the bath tub. We hope to have this resolved in the near future. As for the toilet paper, you are corret, it is quite... More

Vaughan, Canada
Top Contributor
62 reviews 62 reviews
37 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 14, 2014

Stayed at this location just one night which is enough. I have to say the front desk staffs are very friendly to do their best to meet my needs. However it is a bit disappointing about the overall experience. See list below: Pros: Repeat, friendly staffs High rise with good views Quiet central A/C Nice lobby area Cons: Room needs... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. I am surprised to read the wear and tear in your room as our property underweant a 12 million dollar renovation which ended in October 2012. All of our rooms were renovated... More

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Additional Information about Crowne Plaza Gatineau-Ottawa

Address: 2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Gatineau-Ottawa 3*
Number of rooms: 224
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Also Known As:
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Holiday Inn Gatineau
Gatineau Holiday Inn
Crowne Plaza Gatineau-Ottawa Quebec

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