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All 23 Gatineau hotels

Crowne Plaza Gatineau-Ottawa

3.0 of 5 Hotel   |   2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
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Ranked #8 of 23 hotels in Gatineau
A recent review
5 of 5 stars reviewed 1 week ago
David B
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162 people have reviewed this hotel

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

This Crowne Plaza Hotel, Gatineau, QC is one of the best values in the Ottawa - Gatineau - Hull, QC area. Friendly service, good sized rooms, comfortable accommodations, and convenient to the entire area. Good location. I always stay at this hotel for my business travels to Ottawa. My front desk hostess, Angela was most helpful in finding restaurant in... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear David, Thank you for reviewing our property after your recent stay. I am happy to read your comments as we strive to achieve complete guest satisfaction. I will make sure to inform Angela that she is contributing to our success. Do not hesitate to reach out to me to discuss your business needs on your next visit to the... More

1 review
5 of 5 stars Reviewed 1 week ago

Excellent location. Friendly service with a smile. The room was comfortable. Would have liked to see a preference of a shower to a bath tub. Also since the hotel is big a small map would be nice to show where we can get coffee etc. it would be nice to see complimentary coffee and cookies on arrival or some fruits... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Zul, Thank you for choosing the Crowne Plaza Gatineau-Ottawa for your recent stay. We are happy you took the time to review our property, your comments are important as we strive to achieve complete guest satisfaction. We do have rooms with bathtubs and I am sorry they were not available during your visit. Your ideas of coffee and fruits... More

Collingwood, Canada
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here on a recent trip to Ottawa. We booked through Hotwire for 2 nights and got a great deal. Upon arrival staff was very friendly, our room was clean and we had a nice very view of a park across the street. The room was updated and mini-kitchen which was very convenient. The bathroom tub... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Good day, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you enjoyed your room and the view. During our renovations, we did have some issues with the bath tub. We hope to have this resolved in the near future. As for the toilet paper, you are corret, it is quite... More

Vaughan, Canada
Top Contributor
61 reviews 61 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this location just one night which is enough. I have to say the front desk staffs are very friendly to do their best to meet my needs. However it is a bit disappointing about the overall experience. See list below: Pros: Repeat, friendly staffs High rise with good views Quiet central A/C Nice lobby area Cons: Room needs... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. I am surprised to read the wear and tear in your room as our property underweant a 12 million dollar renovation which ended in October 2012. All of our rooms were renovated... More

Laval, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family and I recently stayed at the Crowne Plaza in Gatineau. Check-in was easy and fast - lady was very nice. The room was on the 6th floor, with a river view. Room size was decent, but beds are real double beds, not queen. Be aware you need to pay for parking. You also need to pay extra to... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Cathy, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We will be sure to share your comments with our housekeeping department. Your comments were specific and this will assist us in making the necessary adjustments, in order to achieve... More

1 review
4 of 5 stars Reviewed 3 weeks ago

My family and I just recently stayed at this hotel over the long weekend. The rooms are quite nice and spacious and the hotel is conveniently located just across the river and a short walking distance from downtown Ottawa. The staff was also very helpful and bilingual so there was no language barrier for us. Angela at the front desk... More

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Gary, Thank you for your recent stay with us and reviewing our property. We are always thrilled to receive positive feedback from our guest! It is delightful to know that you appreciated your stay and our location. I will pass your message along to Angela, she is always excited when she makes a difference! Thank you for your comments... More

Saint John, Canada
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is easily accessible with $16/day on site parking. Rooms are large, clean, and nicely decorated. Bathrooms are modern and clean. Hotel restaurant offers a good menu with very reasonable prices. Enjoyed our three night stay.

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Greg, Thank you for your recent stay with us and reviewing our property. We are always thrilled to receive positive feedback from our guests! It is delightful to know that you appreciated our location and that you were able to enjoy all the services we offer. Thank you for your comments and your business and hope we get the... More

San Diego, California
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If using iOS , the passbook app pointed you in a wrong direction; same name of street but different province. Service terrible, I booked online but the in site manager told me they were fully booked; I went into their website and had no trouble in find a room.

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Raul, Thank you for taking the time to review our property after your recent stay. I am sorry to read about the issues you encountered upon arrival but after my research, i was happy to ee that you did get a room. I'm not familiar with the Passbook app but I will look into it! Thank you for your... More

Guelph, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When I come to the Ottawa area the Crowne Plaza is always a good value. It is nicely situated beside the river and across from a park. Fluent in both French and English. Had an issue with a misunderstanding but Angela and Cecile took great care of me.

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Robert, Thank you for taking the time to review our property after your recent stay. I am thrilled to read your comments and happy to see that our front desk agents were able to resolve the misunderstanding. We thank you for your business and look forward to welcome you on your next visit to the Gatineau-Ottawa region. Kind regards, More

Brisbane, Australia
Top Contributor
85 reviews 85 reviews
53 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 24, 2014

I enjoyed our quick overnight stay here... we liked the fact that it was close to downtown (despite being across the river) and that it wasnt as busy as most of the hotels in Ottawa. I would stay here again as I had no problems with the service or value.

Was this review helpful? Yes
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Samuel, Thank you for taking the time to review our property after your stay. I am happy you enjoyed our facilities and that you found our location (5 minutes from Ottawa) to be convenient. We appreciate your comments and look forward to greeting you on your next visit to Gatineau-Ottawa. Regards, More

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Additional Information about Crowne Plaza Gatineau-Ottawa

Address: 2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Gatineau-Ottawa 3*
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Also Known As:
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Holiday Inn Gatineau
Gatineau Holiday Inn
Crowne Plaza Gatineau-Ottawa Quebec

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Gatineau
Hotel Class
Official Description (provided by the hotel)
Pour de l'information en Français, visitez: Crowne Plaza Gatineau-Ottawa Hotel. Welcome to a 4-Star Hotel in Gatineau, Quebec. The Crowne Plaza Gatineau-Ottawa hotel offers the perfect blend of leisure activities and business amenities in a convenient location just 2.4 kilometres (1.5 miles) from Parliament Hill. Guests of our Gatineau hotel appreciate the convenience of close proximity to attractions in both Quebec and Ontario. The Casino du Lac-Leamy, Rideau Canal and Byward Market are all less than six kilometers away. For outdoor enthusiasts, the Chaudiere Falls, Provincial bike path, La Route Verte are just out our door at the Parc des Portageurs. You can jog for miles right beside the Ottawa River. Business guests love the comfort of our riverside hotel near Ottawa, which includes a Business Centre and free high-speed Internet access. For meetings, we have more than 15,000 sq. ft. of flexible space. While staying at our hotel in Gatineau, just across the street from the Ottawa River, dine in our restaurant, La Jardiniere, enjoy a drink in Bar des Chutes, do a lap in our saltwater lap pool, sweat it in our Fitness Ctr, sauna or soak in our whirlpool. And of course, our rooms offer the most comfortable stay in the area. Discover the Nation's Capital with us. ... more   less 
Number of rooms
224

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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