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All 24 Gatineau hotels

Crowne Plaza Gatineau-Ottawa

3.0 of 5 Hotel   |   2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
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Crowne Plaza Gatineau-Ottawa
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Ranked #8 of 24 Hotels in Gatineau
A recent review
5 of 5 stars reviewed 1 week ago
DonnaVL Kingston, Canada
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187 reviews from our community

Traveler rating
    50
    87
    32
    13
    5
See reviews for
41
38
7
72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
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  • All months
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  • Mar-May only
    (26)
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    (61)
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Kingston, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed the room and the service. Rooms are spacious and soooo quiet, even with a large group of teenage hockey players in the hotel. Parking is extra but, easy to get into, even for someone like me that hates the traffic. It is in a very busy area! Pool and work out room as very nice. The restaurant... More 

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boston
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Big rooms , business neighborhood, has international feel(They rather speak french). Parking is extra so get package price when booking. Other than your HI type breakfast this is not a culinary treat, Helps to be platinum member rooms were large and very clean.Staff was really warm especially Yuliya . She was a big help when checking and getting directions.Pool for... More 

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Canberra, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of staying at this hotel for 5 nights in November 2014. The staff throughout the hotel are exceptionally friendly, efficient and professional - I couldn't fault them at all. The gym and pool are great facilities; the restaurant and bar serve quality food and beverages - in fact the steak I had for dinner one evening... More 

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Belleville, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

First Off - Thanx Angela (Front desk) for answering all my questions and being fun to talk with ! Been in this hotel many times over the years for business, and had a long time since my last. Just had an opportunity to stay again and was Quite Pleased ! The hotel has undergone a refit and the rooms boast... More 

Was this review helpful? Yes 1
Dieppe, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very please of my stay at the Gatineau Crown Plaza Exceptional Guest Services, Very Clean Rooms. Restaurant had a very good hot and cold Breakfast Buffet. THe Swimming Pool is always very well kept and clean.

Was this review helpful? Yes 1
Toronto
Top Contributor
77 reviews 77 reviews
41 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed November 9, 2014

Rooms are a decent size with comfortable bed and functional furniture. The service was nice and prompt. Overall there's nothing to love or hate about this place, it's just average. Here are a few things they could improve on: *The bed cover was not recently washed. It had some smudges that we didn't make. Removing it was not an option... More 

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Nathalie T, Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you for taking the time to write your review. I can understand your disappointment. The situation you described regarding the cleanliness and the technical issues is truly regrettable. I wish you would have shared your concerns with us during your stay so we can properly address them and provide you with satisfactory solution. Your comments are very important to... More 

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2014

We booked to stay there, but due the recent shooting on the day we were set to arrive we cancelled our booking. We Pre Paid and the booking was 100% non-refundable, after explaining why we chose not to stay, they happily refunded our booking no questions asked, will be sure to stay there again. A+++ service and it was a... More 

Was this review helpful? Yes 1
Nathalie T, Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you very much for your review. I am glad to see that you were satisfied with our service. We look forward to welcoming you at the Crowne Plaza Gatineau-Ottawa. Leila.A Sales Manager More 

Brossard, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 28, 2014

I booked this hotel for a last minute business trip. The staff at the front desk was very friendly and accommodated me with my request for a king bed. Parking is extra, be advised, but underground, well lit and elevator for all 4 levels. Will go back to this place if I have more business in that area.

Was this review helpful? Yes 1
Nathalie T, Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear PG102 Thank you for your feedback and for choosing the Crowne Plaza Gatineau-Ottawa. It is delightful to know that our hotel suited your business needs. Our front desk colleagues work very hard in providing our guests with the best possible experiences. Your comments will be shared with our team in order to maintain great quality service. Do not hesitate... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 26, 2014

Dirty, musty-smelling room. Bottle caps in the pullout cot. Someone's pills still sitting on the window sill. Dirty windows and shower curtain. Icing on the cake, when it came time to check out, I stripped the sheets off the bed and found a BLOOD STAIN on one of the pillow! When mentioned to the receptionist, she said "that's not the... More 

Was this review helpful? Yes 1
Michael L, General Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Hello Kat K, Please understand that this situation is not reflective of Crowne Plaza Hotels and is solely my fault. I am truly embarrassed and distressed by your experience, may I ask you to reach out to me directly through the hotel so we can discuss this in more detail. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

I was on a business stay and I enjoyed my stay. The room was really nice and clean. I had a little kitchenette even if it was for one night. I only used the fridge. They have a new system for security the room card will take you to your floor and not work for other one. It is great.... More 

Was this review helpful? Yes 1
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Thank you for taking the time to review our property. Very happy you enjoyed your stay and our new security system. It is very important to us that our clients feel safe when travelling. Please reach out to the sales department on your next visit to discuss your future travel requirements. We thank you for your business and your comments.... More 

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Additional Information about Crowne Plaza Gatineau-Ottawa

Address: 2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Gatineau-Ottawa 3*
Number of rooms: 224
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Also Known As:
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Holiday Inn Gatineau
Gatineau Holiday Inn
Crowne Plaza Gatineau-Ottawa Quebec
Hotel Style:
#4 Business Hotel in Gatineau

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