Very nice room, large with separate living area with tv. But... arrived at 8 PM and no table available at restaurant not opened every day! Had to buy pre-packaged food, warmed it up in the microwave by the reception, good enough, but cumbersome to carry up, No room service available. Breakfast was just fine, but passed the deadline had to... More

my partner and i stayed here in September 2011 for 10 days and we had a wonderful stay. The hotel is set in very attractive grounds with area's you can go for a walk around. set in very green surroundings our view from our room was of the gold green and it was very pretty. The room was huge with... More

A few years ago, I attended a meeting here. It was an unusually cold, damp fall day. The meeting room was so cold, we could see our breath! We sat there shivering in our coats, trying to work. Eventually, staff brought space heaters-- which they placed behind us so it barely helped. They changed the lunch to a hot buffet,... More

after checking, I made hot water in my room, and out came brown liquid. The room service had not checked let alone clean the coffee maker. The person before me, coffee was still in the coffee maker, yuck. Apart from the door person, the staff was entirely unhelpful and uncaring. Also, the dinning room only has a buffet, so everything... More

we were there for the Bell Capital Cup hockey tournament between Christmas and New Years, the entire hotel was filled with hockey families. The restaurant wasn't open much - very limited hours, food was marginal at best. Bar often closed. No room service available the two days we were there. The rooms need updating, the TVs are really old and... More

The hotel was nicely decorated for Christmas, however, if you are going on a holiday down south you wouldn't expect the pool to be closed. We actually picked this 'resort' because it had a pool. My family and I took a holiday to visit my brother and go skiing but the pool was closed for 4 of the days and... More

The lobby is very nice. Had a nice big christmas tree and fire burning. Very cozy. They were accomodating in that we were two adults and three children. We asked for a microwave and fridge in our room which was provided. The only negative thing is that the bathroom did not have a fan and there were only about three... More

Unless it is for a visit to Echo de Brazil. I will not be back to this hotel. My first complaint would be the service from the staff. A little bit goes a long way...but they don't give even a little bit. My second complaint would be regarding the room service. Thy claim that it is open til either 10pm... More

Reserved a room to attend a party which was originally scheduled for a Friday nite...cost quoted was $109 . Party was then moved to the following Saturday nite and the price had jumped to $129. Thought weekend rates were usually cheaper than week rates???? Booked ahead of other guests attending the party and were given a room in the basement.... More