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Le St-Christophe - Hotel & Spa

3.5 of 5
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Denison Est | 255, Granby, Quebec J2H 2R4, Canada
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END OF SUMMER PROMO
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1 room 1 guest
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Le St-Christophe - Hotel & Spa
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230 Reviews from our TripAdvisor Community

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Traveler rating
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    47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (230)
  • Mar-May only
    (67)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (48)
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Ottawa, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel but stay far away from the restaurant. Had an 8 pm seating with two tired children. Got our bottle of wine and the girls drinks and then sat there for an hour and 20 minutes with no contact from our waiter, no bread no nothing. Apparently the hotel was short staffed and were catering a party downstairs. Finally... More 

Was this review helpful? Yes
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Thank you for your feedback. I am very sorry that your stay was not like you expected. We try our best to hire people that will represent our passion to the hospitality, but as i can see, sometimes we have some issue with the service. I wish that wont give you a bad memory about us. I know we can... More 

Ottawa, Canada
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was lovely. We had a room at the rear overlooking the lake and fountain. The atmosphere was great. Our mistake was to order from the hotel restaurant. While the menu for dinner sounded amazing, the product was one of the worst meals we ever had at a hotel. Now, for me to say that is quite something as... More 

Was this review helpful? Yes 1
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Thank you very much for your comments. I am sorry that our meal was not to your expectation, we usually get good feedback for our food, I wish this incident wont make you not to come back. I know we can do better, and i hope we will have the chance to show you next time. Kind regards, M.Massé More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I recently hosted my parents’ 50th Wedding Anniversary at this hotel and I have nothing but positive comments to make! Firstly, the event coordinator M. Masse was easy to contact and very accommodating. Gina, who helped finalize the details was reassuring and very friendly. Upon our arrival, we were greeted by our servers who were first-rate. The food was delicious... More 

Was this review helpful? Yes
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Thank you very much Karen for this great review! Im so happy that your family enjoyed their meal. Gina is joining me to say thanks again for this wonderful comment. Hope to see you again, M.Masse More 

Ottawa, Canada
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I along with our 2 little ones just stayed here on a visit to Granby Zoo. The hotel was beautiful, reminded me of the Fairmont Chateau style. It was super clean and wonderfully classic. The furniture was older and solid. Even the pull out sofa was quite sturdy. We had dinner and breakfast at the hotel restaurant.... More 

Was this review helpful? Yes
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Thank you Divette! As the customer service director, I read all the note that customer leave to us, to help us and to encourage us, and I will never be grateful enough to all those one that take the time to write good review regardind our establishment. It is really appreicate! We will be glad to welcome you again! M.Masse More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed 1 night while visiting Granby, hotel was very nice, food was excellent!! Actually very impressed with all the different types of tapas and wine selection. Excellent place to relax and enjoy a few days. Management was very accommodating and welcoming.

Was this review helpful? Yes
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Thank you Phillips for those nice words! Like you say we got planty of wine selection and a big variety of plates. We want to satisfy all the type of customer! We wish to give you a similar experience next time :) Have a wonderful time! More 

Ottawa, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

I had a great time in Grandby zoo. The hotel is in excellent condition. All staff are very accommodating except one receptionist name Laura from the front desk that unfortunately speaks both French and English but gives very inconsistent information. She is rude and stubborn. She has very poor customer service and poor customer relations doesn't validate your opinions, or... More 

Was this review helpful? Yes
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Thank you very much for your comment. We will have a talk with Laura to make sure this situation doesnt happen again. I'm glad that the rest of your stay was worth it. I hope we will give a better experience next time :) Have a nice day, More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This hotel is not properly advertised. For starters, the hotel is outdated. Second, you have to pay a security deposit of $150-$200 for an already overpriced room. Rooms are outdated. The rooms were filthy (crumbs on the floor) and the bedding was worn out with holes in them. They were so gross my wife threw them into the closet. The... More 

Was this review helpful? Yes 1
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

We would like to thank you for your comments. Your suggestions are very precious to help us perfect our services and achieve a total guest satisfaction. We appreciate your interest to guide us on our quest for the highest standards of quality. Our mission is the entire satisfaction of our guests and we listen and care about every person that... More 

Gatineau, Canada
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 19, 2015

We just returned from staying there for two nights and really enjoyed ourselves. The room was clean, the service was excellent, all personnel we encountered were very nice and the room and hotel in general were very clean. Odd thing though is that, we left some tip for the maid under the pillow and she left it there as it... More 

Was this review helpful? Yes
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Wow! Thank you very much for this review! Like you are saying, sometimes it is hard to satisfy people with very high expectation, but we always try our best to make sure eveybody is happy. We appreciate customer that recognize good quality at a good price. Thank you very much again! M. Massé More 

Montreal, Canada
2 reviews
5 of 5 stars Reviewed July 14, 2015

Great experience. I was told by friends that it was the best place to stay in Grandy and now I approve of it. My girlfriend and I came down to Granby for one night to visit the Zoo of Granby. The hotel itself looks great with a nice Parisian style and an amazing restaurant (Delicious filet mignon and breakfast was... More 

Was this review helpful? Yes
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Thank you very much for your comment. We dont clame to be the best, but we try our best to satisfy every guest that come to our hotel. Guest satisfaction is our priority and we appreciate your good feedback. Hope to see you again soon! M.Masse More 

Ottawa, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 12, 2015

We just spent 2 nights at the St-Christophe while visiting the Granby Zoo with my family. Our room was a double queen standard on the main floor. At check in, we unexpectedly had to provide a security deposit, which we did not know when we booked our room on the Choice Hotel website. This would have been fine if we... More 

Was this review helpful? Yes
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review

Thank you very much for write us about your recent stay at the St-Christophe Hôtel. I will have to admit that we had some issues with brekfast in the begginning of the summer, but we did fix everything and I would like to thank you for helping us to improve this service. Our customer review are very important, it helps... More 

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