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Hotel Castel & Spa Confort

901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)
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1 room 1 guest
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Hotel Castel & Spa Confort
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93 Reviews from our TripAdvisor Community

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Traveler rating
    16
    40
    19
    11
    7
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49
15
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (93)
  • Mar-May only
    (11)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (9)
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Saint Jerome, Canada
Level Contributor
119 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It is probably the best place you can get considering the lack of competition. This hotel is old and would need a little refresh. The pool wasn't clean enough to attract me even in this hot temperature. Apparently that the food is great but I did not try it. I would come back... not very much choice!

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Nashua, NH
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 23, 2015

Made reservations back in the Spring for the first floor, close to the pool. When we arrived, they put us in a room on the first floor, but was way down the hall, far removed from the pool. After speaking with the front desk for quite some time and insisting the room that was provided was not appropriate in able... More 

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

I am thrilled to hear you have been a customer for such a long time! Thank you for your trust and for choosing us every year around! The new bathrooms with glass shower are indeed beautiful, we have put a lot of efforts into them and I am pleased to hear you enjoyed it. Please visit us again next year... More 

Portsmouth, New Hampshire
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 22, 2015

Stayed for one night in July while visiting Granby Zoo. I chose the hotel because of the proximity to zoo and the photo showed an outdoor pool. Room was fine, clean. Wi-Fi was unusable after 7 pm as the signal was so weak with some many people using it. The pool was absolutely crammed with kids so not too enjoyable... More 

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you for posting your comments about your stay! I am glad you enjoyed your stay and most of our amenities. Indeed we have many families staying with us at this time of the year. Perhaps if you come around again and wish to relax you could try the whirlpools of our spa instead! Thank you for staying with us! More 

Trois-Rivieres, Canada
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed July 18, 2015

Second time I went there for a tournament and they didn't improve at all. Try the suite to add more comfort... Saw an insect on the kitchen table. The carpet (yes the carpet) was green and brown (dirty). The bathroom is small. You can't use the fireplace. It was not on a high floor but at the first floor. Don't... More 

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you for taking the time to tell us about your stay. I am glad you decided to stay with us this time around, but I am deeply sorry it didn't meet your expectations. Please know that our maintenance team is right on the job to fix theses issues as we speak. I do want to let you know we... More 

Travelers are raving about these Granby hotels

Pembroke, Canada
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 7, 2015

Holidaying in Granby with our grandchildren.....this hotel is so very kid friendly...from the lobby, the restaurant and the grounds. Just loved it! Nice and close to the zoo and waterpark...next door to Scores restaurant and Subway. Very large room, exceptionally clean and offers excellent breakfast specials! Enjoyed our stay very much!

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you very much Mrs. Diane M., I am delighted to hear that you and your grandchildren enjoyed our nice Hotel. We want every family that stays with us to feel like they’re at home and so this is why we take extra care of the small details in every area of the Hotel. Again we greatly appreciate your kind... More 

Ottawa, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 3, 2015

We went to this hotel because it had package deal with the Granby Zoo and the Amazoo water park.I was not disappointed our stay was comfortable and enjoyable the staff are very courteous and helpful,The rooms were clean with 2 queen beds fresh linens and the bathroom was very modern and seemed freshly renovated.Breakfast was included and very good.There's an... More 

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you very much for your comments! Indeed we did renovate our bathrooms recently and we are very proud of the result! I am glad you enjoyed our amenities and took the time to post your comments. The Granby Zoo has something new every year, so we hope to see you again very soon! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 24, 2015

My colleague and I planned to stay in the hotel for 11 nights, we moved out after two nights. In general: bad, smelly air (had the feeling that the walls are moist); the hotel is nearby a gas station, that means it is noisy Rooms: not completely cleaned Wi-Fi: the connection was not very fast, but sufficient Service: - receptionists... More 

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Granby
1 review
2 of 5 stars Reviewed March 21, 2015

The bedding was dirty, stained and torn. The wireless internet is absolutely useless. As an example, it took over one hour to load a google maps page. Staff was accommodating and friendly. Location was convenient

Review collected in partnership with Easytobook.com

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Dear customer, The situations you describe are really unusual and we are sincerely sorry that everything was not to your convenience. As you say, our staff is especially accomodating and minded to do what it takes to make your stay more enjoyable. In this context, we hope you have notified us about the inconvenience, so that we can continue to... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 4, 2014

We decided to take the Zoo package and stay at the Hotel Catel and Spa. Overall, it was a very good experience. We might have had a better deal elsewhere but we were pleased with the package (including 2 days at Granby Zoo). The rooms are a little dated (colour schemes are wacky with the changes and renovations over time).... More 

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

It is such a pleasure to read your review and we are glad to hear that you had a great stay with us. Your good words regarding the professionalism of our employees and the quality of our services are really pleasant to read. Thank you for choosing Hotel Castel & Spa Confort for your family vacations! More 

Ottawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 2, 2014

The hotel is located a short drive from the Zoo and was near a few restaurants. The pool was only open on the Friday and Saturday with a life guard on duty. The room was clean and well appointed, for a family of 2 adults and 2 kids. The hotel is a little tired and could do with so Reno's,... More 

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

We would like to thank you for taking your time to post your comment. We are glad to hear that you enjoyed your stay with us and it is going to be a pleasure to welcome you again with your family for your next visit to the Granby Zoo. More 

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38 photos of this hotel

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Room/suite (15)
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Pool/beach area (3)
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