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Hotel Castel & Spa Confort

3.5 of 5 901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)
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Hotel Castel & Spa Confort
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Hotel Castel & Spa Confort
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71 reviews from our community

Traveler rating
    11
    28
    17
    10
    5
See reviews for
35
10
4
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Victoria, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Staff was very friendly, and helpful. Our room was clean and we had a fridge. This hotel is not a chain hotel, so there was no loyalty program available. Bed was not as comfortable as others. Pool was closed, even though it was 25 plus. Whirlpools are available. The decor is a little dated. Very close to zoo.

Was this review helpful? Yes
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you for taking the time to write down your comment regarding your stay in our hotel. Since the temperature is unpredictable in late September, we had to choose a closing date for our outdoor pool. Unfortunately, in order to offer our customers a good quality of water, we preferred not to re-open the pool even if the temperature was... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2014

We decided to take the Zoo package and stay at the Hotel Catel and Spa. Overall, it was a very good experience. We might have had a better deal elsewhere but we were pleased with the package (including 2 days at Granby Zoo). The rooms are a little dated (colour schemes are wacky with the changes and renovations over time).... More

Was this review helpful? Yes
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

It is such a pleasure to read your review and we are glad to hear that you had a great stay with us. Your good words regarding the professionalism of our employees and the quality of our services are really pleasant to read. Thank you for choosing Hotel Castel & Spa Confort for your family vacations! More

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 2, 2014

The hotel is located a short drive from the Zoo and was near a few restaurants. The pool was only open on the Friday and Saturday with a life guard on duty. The room was clean and well appointed, for a family of 2 adults and 2 kids. The hotel is a little tired and could do with so Reno's,... More

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

We would like to thank you for taking your time to post your comment. We are glad to hear that you enjoyed your stay with us and it is going to be a pleasure to welcome you again with your family for your next visit to the Granby Zoo. More

Quebec City, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 28, 2014

Correct rooms, nice ammenities, superb outdoor pool setup and a very friendly . Naturally, very close to the zoo and family friendly. The best option in town by far. Forgot some stuff in the room, they offered us to ship it back home

Was this review helpful? Yes 1
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you for this nice review of your stay with us. We really appreciate to hear from you. We hope you will come and see us again next time you travel in the Eastern Townships with your family. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2014 via mobile

We had to eat in other place because there were 2 waiters for like 20 tables. 30 min waiting only to clean the table. Air conditioning didnt work properly. No body cares about these issues. Clean and non noisy rooms.

Was this review helpful? Yes 1
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

We are really sorry about the inconvenients that you mentionned. Otherwise, be sure that we do care about the unfortunate and unusual situations that have happened during your stay. Again, we want to apologize and we hope you will have the chance to come back and to see how efficient is the service at our restaurants. More

1 review
4 of 5 stars Reviewed August 12, 2014

I spent one night in this hotel and met with my expectations. This is a very nice hotel, well located, the staff were polite and accommodating, and very clean overall. Just a few minute from the zoo, walking distance to restaurants, nice pool and park for children's. I did not experience the spa, but I am really please with the... More

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

What a great review from your recent stay at our hotel! Thank you very much for your good comment, we really hope to see you again soon with your family (or for a romantic getaway weekend, why not?) Have a nice summer ending! More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2014

Excellent hotel for families travelling to Granby Zoo. The location is close to the zoo and family friendly restaurants. Shopping is nearby. The outdoor pool is heated and well maintained.The hotel itself is a little older but has been well maintained and is very clean. Staff were very friendly and accommodating. Relaxing hot tubs in the Spa area were for... More

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Sincerely, we would like to thank you for your good words regarding our establishment. We hope that your kids enjoyed their stay as well as their parents. Next time you come in Granby area, we hope you will stop and visit us again! More

Ottawa, Ontario, Canada
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 31, 2014

We stayed at this hotel for 1 night and got the 2 day zoo package. When you arrive there is a little table with mega blocks and children's books - what a great idea, after a long car ride its nice for the kids to have something to occupy them while you check in. The room was nicely furnished and... More

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

That is such a pleasure to read your review about your stay in our hotel. Thank you very much for taking your time to post your comment and to recommend the hotel to our future customers. It is going to be a pleasure to see you again next year! More

Trois-Rivieres, Canada
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed July 23, 2014

Went there for a tournament and they know it. This was overpriced The hotel need renovations, the room is small, the bathroom too. The room was clean and the pool too. The staff was nice. I don't have a lot to say because nothing was wow. If you are looking for an overpriced room near the granby zoo, its the... More

Was this review helpful? Yes
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

We are really sorry you did not like your stay as we wish you could. You have to know that we are constantly renovating our rooms and installations to satisfy our precious customers. However, we would like to thank you for your goods words regarding our staff and the cleanliness of the hotel. More

Ottawa, Canada
1 review
2 of 5 stars Reviewed July 5, 2014

We stayed there one night as part of the hotel / Granby Zoo package. What a waste of money. You're paying a lot of money for an outdated hotel in the middle of nowhere. The included breakfast is nothing more than a cafeteria serving in a basement room. The pool was not heated as advertised. The kids, who usually couldn't... More

Was this review helpful? Yes
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

We are really sorry you did not enjoy your stay in our hotel. Our main goal is to offer the best for our customers. Normally, they appreciate the location on Principale Street, near the Granby Zoo and the shopping area, which is a must for families. Concerning the outdoor pool, it is heated all summer long at 82 degrees. We... More

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Additional Information about Hotel Castel & Spa Confort

Address: 901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)
Location: Canada > Quebec > Granby
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Castel & Spa Confort 3.5*
Number of rooms: 136
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Also Known As:
Hotel Castel And Spa Confort
Hotel Castel Confort
Hotel Castel & Spa Confort Granby, Quebec

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