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All 8 Granby hotels

Hotel Castel & Spa Confort

3.5 of 5 Hotel   |   901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)
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Hotel Castel & Spa Confort
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57%
Ranked #3 of 8 hotels in Granby
A recent review
3 of 5 stars Reviewed June 2, 2014
Sohail A Ottawa, Canada
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  • Reviews (57)
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57 people have reviewed this hotel

Traveler rating
    10
    21
    12
    10
    4
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25
8
4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Trois-Rivieres, Canada
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

Went there for a tournament and they know it. This was overpriced The hotel need renovations, the room is small, the bathroom too. The room was clean and the pool too. The staff was nice. I don't have a lot to say because nothing was wow. If you are looking for an overpriced room near the granby zoo, its the... More

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Ottawa, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

We stayed there one night as part of the hotel / Granby Zoo package. What a waste of money. You're paying a lot of money for an outdated hotel in the middle of nowhere. The included breakfast is nothing more than a cafeteria serving in a basement room. The pool was not heated as advertised. The kids, who usually couldn't... More

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LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

We are really sorry you did not enjoy your stay in our hotel. Our main goal is to offer the best for our customers. Normally, they appreciate the location on Principale Street, near the Granby Zoo and the shopping area, which is a must for families. Concerning the outdoor pool, it is heated all summer long at 82 degrees. We... More

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 2, 2014

Front desk staff were very nice and helpful, otherwise I didn't use any other services except the breakfast in the morning (in room), and again the staff were very nice. However the quality of the food was average, the room (suite) was Okay. I wasn't expecting much more since it is a small town and options are limited, this way... More

Was this review helpful? Yes 1
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment here and to recommend our hotel to our future customers. We consider every comment we receive, so we really appreciate to hear from you. We hope to see you again! More

Montreal, Canada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 28, 2014

If it's raining, then you have nothing to do, the pool is outside and cold (even in July), no playroom no nothing. The rooms were okay, the building seemed to be old and small, but it was close to the Granby zoo...

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LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

We think everybody can easily find something to do at the hotel even if it’s raining outside (gym, bar, pool table, playroom, outdoor heated pool…). Some of these services are opened 24-hours and they are completely free. Otherwise, we are always open to receive your suggestions to increase the experience of our future customers. Thank you! More

Pont-Rouge, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2014

We've taken our vacation to Granby 3 years in a row and all 3 times we booked there because it was great the first time, it met our expectations the 2 other times. We travel with our son, and the first time we did, he was 2 so I thought it was great to have a fridge in the room... More

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LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment. It’s a great pleasure to know that you enjoyed your stay each time you came at Hotel Castel & Spa Confort. Our employees make a lot of efforts, these compliments are a reward for their good work. We are also pleased that you enjoyed our facilities and that you had... More

Bressanone, Italy
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 4, 2014

Never seen an hotel with a fixed menu for breakfast...sorry, i have seen it but it was in an airport...rooms are in the average. Very close to center of Granby. But for sure it dors not deserve 4 stars!!!

Was this review helpful? Yes 1
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment. In fact, with every package you get at the hotel, you can take one of our 6 different complete menus which are included without any additional charges. We prefer to prepare breakfasts with this formula instead of a buffet style, because it assures to every client that meal is freshly... More

Granby, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

This hotel has everything you could ask for, such as, exercise room, spa, game room, fine dining room, pub, and a swimming pool(outdoor). Banquet halls are very nice, I held my wedding reception there and have gone back for conferences, etc. The staff is very kind and really ready to serve you promptly. I know I asked for extra towels... More

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LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

It is such a pleasure to read your comment. Our main desire is to serve our customers as better as we can and we are glad to know that we effectively did. Thank you very much! We would be really enjoyed to see you again in a near future. More

Paris, France
1 review
2 of 5 stars Reviewed October 16, 2013

Rooms are average and breakfast was very limited. It was at the end extremely noisy at night because of a wedding in the palais des congres nearby and people coming back to their rooms. not a great experience....

Was this review helpful? Yes
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment. We are really sorry that your stay was not what you expected. Next time, it will be a pleasure to place you in a quieter area, in your request, to avoid the noise during the night. We would certainly be pleased to see you again. More

Montreal, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 9, 2013 via mobile

Plus side: clean and spacious room. Great pool. Close to a lot of service. Minus side : air conditionning making a lot of noise. Check in time is late 5pm. That's could be irritating when you arrive earlier. At the price asked, I believe that we should have access to the room before that.

Was this review helpful? Yes 2
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

Thank you for your comment. We are always glad to receive your good words. We think our customers deserve the best, so we also take note of your constructive points to improve our services. It will be a pleasure to see you agin in a near future. More

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 27, 2013

We purchased the Granby Zoo 1 night package. Check in was good, kids played at the Lego table. Went to sleep quickly, hallway was quiet for having a lot of kids staying in it. Rooms clean, beds comfortable. Breakfast was great, a little disorganized but that didn't bother us any. More lego toys in the restaurant. The pool looked nice... More

Was this review helpful? Yes
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment. We are glad to know you appreciated you stay. We do our best to accommodate young families, so your good words are a confirmation for us that we are doing pretty well. We hope to see you again in a near future. Louise Bouthiette General manager More

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Additional Information about Hotel Castel & Spa Confort

Address: 901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)
Location: Canada > Quebec > Granby
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Castel & Spa Confort 3.5*
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Also Known As:
Hotel Castel And Spa Confort
Hotel Castel Confort
Hotel Castel & Spa Confort Granby, Quebec

37 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Bathroom (5)
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Dining (8)
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Room/suite (15)
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Pool/beach area (3)

Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Hotel Castel & Spa Confort, located at the heart of the dynamic Granby city, is rated 4 stars with 136 rooms and suites, and 5 floors. Choose the package that suits you either for a family vacation, a romantic getaway or a trip between friends: Zoo – Amazoo (two minutes from the hotel), Ski Bromont Waterpark, Golf, Biking, Shows, Fine Cuisine, Relaxation. At the Restaurant La Rotonde, enjoy local fine cuisine by our Chef David Deslandes, along with specialty and imports on private account wines and delicious homemade desserts. At the Spa Confort, enjoy affordable treatments dispensed in spacious treatment rooms by certified massage therapists. Located on the top floor of the hotel, you will have a wonderful view while you relax in the Jacuzzis. The hotel also has the Resto-Café for a quick breakfast, The Pub La Tourelle to have a drink and play free pool, an outdoor heated pool with a wading pool, indoor Jacuzzis, a playground for kids and a gym room equipped with televisions. ... more   less 
Number of rooms
136

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