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All 8 Granby hotels

Hotel Castel & Spa Confort

3.5 of 5 Hotel   |   901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)
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Hotel Castel & Spa Confort
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Ranked #3 of 8 hotels in Granby
A recent review
4 of 5 stars reviewed 4 days ago
PATremblay Quebec City, Canada
  • Reviews (66)
  • Photos (37)
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66 people have reviewed this hotel

Traveler rating
    11
    25
    15
    10
    5
See reviews for
32
9
4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Quebec City, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Correct rooms, nice ammenities, superb outdoor pool setup and a very friendly . Naturally, very close to the zoo and family friendly. The best option in town by far. Forgot some stuff in the room, they offered us to ship it back home

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We had to eat in other place because there were 2 waiters for like 20 tables. 30 min waiting only to clean the table. Air conditioning didnt work properly. No body cares about these issues. Clean and non noisy rooms.

Was this review helpful? Yes 1
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

We are really sorry about the inconvenients that you mentionned. Otherwise, be sure that we do care about the unfortunate and unusual situations that have happened during your stay. Again, we want to apologize and we hope you will have the chance to come back and to see how efficient is the service at our restaurants. More

1 review
4 of 5 stars Reviewed 2 weeks ago

I spent one night in this hotel and met with my expectations. This is a very nice hotel, well located, the staff were polite and accommodating, and very clean overall. Just a few minute from the zoo, walking distance to restaurants, nice pool and park for children's. I did not experience the spa, but I am really please with the... More

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

What a great review from your recent stay at our hotel! Thank you very much for your good comment, we really hope to see you again soon with your family (or for a romantic getaway weekend, why not?) Have a nice summer ending! More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent hotel for families travelling to Granby Zoo. The location is close to the zoo and family friendly restaurants. Shopping is nearby. The outdoor pool is heated and well maintained.The hotel itself is a little older but has been well maintained and is very clean. Staff were very friendly and accommodating. Relaxing hot tubs in the Spa area were for... More

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Sincerely, we would like to thank you for your good words regarding our establishment. We hope that your kids enjoyed their stay as well as their parents. Next time you come in Granby area, we hope you will stop and visit us again! More

Ottawa, Ontario, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for 1 night and got the 2 day zoo package. When you arrive there is a little table with mega blocks and children's books - what a great idea, after a long car ride its nice for the kids to have something to occupy them while you check in. The room was nicely furnished and... More

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

That is such a pleasure to read your review about your stay in our hotel. Thank you very much for taking your time to post your comment and to recommend the hotel to our future customers. It is going to be a pleasure to see you again next year! More

Trois-Rivieres, Canada
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed July 23, 2014

Went there for a tournament and they know it. This was overpriced The hotel need renovations, the room is small, the bathroom too. The room was clean and the pool too. The staff was nice. I don't have a lot to say because nothing was wow. If you are looking for an overpriced room near the granby zoo, its the... More

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LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

We are really sorry you did not like your stay as we wish you could. You have to know that we are constantly renovating our rooms and installations to satisfy our precious customers. However, we would like to thank you for your goods words regarding our staff and the cleanliness of the hotel. More

Ottawa, Canada
1 review
2 of 5 stars Reviewed July 5, 2014

We stayed there one night as part of the hotel / Granby Zoo package. What a waste of money. You're paying a lot of money for an outdated hotel in the middle of nowhere. The included breakfast is nothing more than a cafeteria serving in a basement room. The pool was not heated as advertised. The kids, who usually couldn't... More

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LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

We are really sorry you did not enjoy your stay in our hotel. Our main goal is to offer the best for our customers. Normally, they appreciate the location on Principale Street, near the Granby Zoo and the shopping area, which is a must for families. Concerning the outdoor pool, it is heated all summer long at 82 degrees. We... More

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 2, 2014

Front desk staff were very nice and helpful, otherwise I didn't use any other services except the breakfast in the morning (in room), and again the staff were very nice. However the quality of the food was average, the room (suite) was Okay. I wasn't expecting much more since it is a small town and options are limited, this way... More

Was this review helpful? Yes 1
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment here and to recommend our hotel to our future customers. We consider every comment we receive, so we really appreciate to hear from you. We hope to see you again! More

Montreal, Canada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 28, 2014

If it's raining, then you have nothing to do, the pool is outside and cold (even in July), no playroom no nothing. The rooms were okay, the building seemed to be old and small, but it was close to the Granby zoo...

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LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

We think everybody can easily find something to do at the hotel even if it’s raining outside (gym, bar, pool table, playroom, outdoor heated pool…). Some of these services are opened 24-hours and they are completely free. Otherwise, we are always open to receive your suggestions to increase the experience of our future customers. Thank you! More

Pont-Rouge, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2014

We've taken our vacation to Granby 3 years in a row and all 3 times we booked there because it was great the first time, it met our expectations the 2 other times. We travel with our son, and the first time we did, he was 2 so I thought it was great to have a fridge in the room... More

Was this review helpful? Yes
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment. It’s a great pleasure to know that you enjoyed your stay each time you came at Hotel Castel & Spa Confort. Our employees make a lot of efforts, these compliments are a reward for their good work. We are also pleased that you enjoyed our facilities and that you had... More

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Additional Information about Hotel Castel & Spa Confort

Address: 901 Rue Principale, Granby, Quebec J2G 2Z5, Canada (Formerly Le Castel De L'estrie)
Location: Canada > Quebec > Granby
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Castel & Spa Confort 3.5*
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Also Known As:
Hotel Castel And Spa Confort
Hotel Castel Confort
Hotel Castel & Spa Confort Granby, Quebec

37 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Room/suite (15)
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Pool/beach area (3)
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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Hotel Castel & Spa Confort, located at the heart of the dynamic Granby city, is rated 4 stars with 136 rooms and suites, and 5 floors. Choose the package that suits you either for a family vacation, a romantic getaway or a trip between friends: Zoo – Amazoo (two minutes from the hotel), Ski Bromont Waterpark, Golf, Biking, Shows, Fine Cuisine, Relaxation. At the Restaurant La Rotonde, enjoy local fine cuisine by our Chef David Deslandes, along with specialty and imports on private account wines and delicious homemade desserts. At the Spa Confort, enjoy affordable treatments dispensed in spacious treatment rooms by certified massage therapists. Located on the top floor of the hotel, you will have a wonderful view while you relax in the Jacuzzis. The hotel also has the Resto-Café for a quick breakfast, The Pub La Tourelle to have a drink and play free pool, an outdoor heated pool with a wading pool, indoor Jacuzzis, a playground for kids and a gym room equipped with televisions. ... more   less 
Number of rooms
136

Questions & Answers

Questions? Get answers from Hotel Castel & Spa Confort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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