We weren't expecting the Ritz, but our room at the Grace was in sad shape with the bits and pieces missing from the furniture and the cabinetry, discolouration (mold?) on the peeling wallpaper, and the last guests' food left in the refrigerator.
Our room was marked as handiapped accessible, but the only concession were grip bars in the bathroom -...
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Dear Guest,
We apologize you didn’t enjoy your stay with us. We encourage our guests to speak to us if they find a room unsatisfactory. On occasion our staff may miss something in a room but we do try our best to meet guests expectations. We have recently started following up with guests shortly after receiving room keys to ensure...
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