Get to the front desk the reception girl was just down right weird/awkward. Got given our keys went back to the car and realized we had been put at the back of the resort with no parking. Lugged our bags down the back through a maze of stairs and ramps. Room was very average for the rate, very outdated, no...
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We have a timeshare at Fairmont so we visit this area every year in May. The only course we had not golfed at was The Springs at Radium so we booked for a 9:30 tee time for May 18th and paid almost $430.00 for three of us to golf, the most expensive of our 8 days of golfing. The cart...
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Thank you for visiting our area and enjoying all of the golf the Columbia Valley has to offer! We certainly appreciate your feedback as we are always striving to meet and exceed guest expectations and use all comments to help us improve our guest’s experience. We obviously did not meet your expectations and are disappointed that service levels were not...
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This had to be one of the best golf holiday that my buddy and I had been on. the staff were so welcoming to us with every need we had. The courses we played were fantastic. Resort course 8-10, the Springs course 10-10 and the fairmont course 9-10. the weather was great but we all know that is a factor...
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The room was wonderful, great bed, nice deck overlooking the golf course property. It was early in the season, so perhaps they weren't ready for guests, but I found the front desk person to be less than helpful. There was no information in the rooms to help orient to either the hotel or the area. When asking for that, the...
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We are glad you enjoyed your overall experience. We did have several new employees start in April and they have been training hard! In addition to our in house training they have attended a local orientation night to be better educated about everything Radium has to offer. We have also updated our in-rom information with the most current Resort and...
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You have to haul your own luggage up about 3 flights of stairs both going and coming without any help. Other than that hotel nice rooms good and the golf course very nice for people who like short par fours.
Thank you for your feedback on your trip. I can certainly appreciate your desire to be on the top floor, it offers great views of the Resort Course! Our Front Desk is always happy to assist with luggage transportation. We are working hard to ensure all of our staff are offering this service to every guest at check in. We...
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We stayed there over Easter weekend and were very pleased, rooms are big and clean but what really stood out was the service. We used their complimentary shuttle a couple of times which was great. The restaurant is very good with excellent service. Their hot complimentary breakfast was super.
Thank you for staying with us over Easter weekend. We pride ourselves on our great service and we are glad you were able to use our complimentary shuttle. We are always happy to shuttle guests to the Village of Radium or the Radium Hot Springs. Our complimentary hot breakfast will be running throughout the summer and we hope you will...
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Want to make your parents happy - take them for some quality time to Radium. The room was wonderful..It was super clean and updated. The free breakfast had great coffee and waffles...It will make them forget their aches and pains...when they soak in the hot tub.....They will have the best sleep not having to listen to traffic or city noise....
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Thank you for bringing your parents for a relaxing getaway to Radium Resort. We always do our best to meet the requests of our guests, including ground floor rooms. We look forward to seeing you next time you are looking for a getaway from the city.
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Pros:
We stayed in the loft which had a nice layout with plenty of space. The staff were very friendly and helpful. We received some freshly baked cookies which was a nice welcome. The dining room had a great menu, good food and the servers were also great. The complimentary hot breakfast was excellent. The pool and hot tub was...
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Spent a couple of days at the resort in July 2011 while travelling within B.C. found the resort to be fairly clean with the rooms being average and not spectacular. They do need to be upgraded if they want to be able to call themselves a RESORT. The pool wasn't in service when we were there which was a disappointment...
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Thank-you for your review. I am very happy to let you know that our brand new hot tub has been installed and is working fabulously and we have finished resurfacing our pool and it is also open.
We do recognize the importance of a great breakfast while travelling. We now include a hot breakfast featuring bacon, eggs, and waffle station...
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At $20 /person this breakfast is overpriced and the quality is poor. Prepacked Rieser salad and boxed food is not worthy of the price; $12 at best. A quality property should learn FRESH FOOD IS BEST. The make your own omelet was only redeeming part of the meal . Shame
Thank you for your feedback. We take our guest’s comments seriously and are always looking for opportunities to improve. We agree that FRESH FOOD IS BEST and have taken steps since your visit to ensure that all items on our Sunday Buffet reflect that. We are glad that you enjoyed the freshly made omelet and hope that you will visit...
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