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Crystal Springs Motel

Certificate of Excellence
4852 Radium Blvd, Radium Hot Springs, British Columbia V0A 1M0, Canada
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Crystal Springs Motel
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Crystal Springs Motel
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179 reviews from our community

Traveler rating
    121
    44
    9
    4
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Lethbridge, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

we have used this fine Motel for several years,pleased and enjoy the stays,this Valentines ,we stayed with daughter and grandaughters,all where pleased and enjoyed our stay,didnt know about the little credit on,no bedding change and housekeeping,will remember for next visit ,soon,its a nice getaway from SW Alberta,like the reno's happening,fine work your doing ,Thanks

Was this review helpful? Yes
DebbkJames, Owner at Crystal Springs Motel, responded to this review

We are glad you are happy with your stays here, means we are doing our job. We do NOT have a housekeeping discount but you may of gotten an upgrade for a ground unit with no cooking exemption. Either way we try our best to meet our customers needs when possible. Spring is showing up in Radium. I hear golf... More 

Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2015

We spent Valentine's Day weekend at the Crystal Springs Motel. This was our 3rd stay and it was perfect as usual. There have been some upgrades and more coming including full breakfast. We choose Crystal Springs as our home away from home because it has the family atmosphere we love. The owners are down to earth and very friendly.

Was this review helpful? Yes 1
DebbkJames, Owner at Crystal Springs Motel, responded to this review

It was a wonderful Valentine's Day weekend and Family Day weekend all in one for the Alberta folks. Radium was very busy. We are glad your getaway was good. Thanks for choosing to stay with us so many times. You get to view the changes as we put them in. Our target for Hot breakfast is May. Maybe we will... More 

Mount Pearl, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 18, 2015

We checked in late but had great service during the check in. However there was some crumbs on the counter and a few spaghetti spots in the microwave but we didn't care overall the room was cleaned very well. The room was super nice and one of the most comfortable beds we've slept in- so quiet to! Our biggest surprise... More 

Was this review helpful? Yes 1
DebbkJames, Owner at Crystal Springs Motel, responded to this review

Thank-you for your review. I am sorry the housekeepers missed something in your room. Please let us know next time so we can rectify it. We are glad you liked Radium and plan to return, See you soon. More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2015

Staffs are very friendly and helpful, room is clean and recently upgraded. mine has kitchenette which is convenient for family vacation. Big screen TV keeps the kids quiet for some time. Only concern is with the WiFi, during prime time it slows down when all guests use internet at the same time.

Was this review helpful? Yes
DebbkJames, Owner at Crystal Springs Motel, responded to this review

Thank-you for your review. We are glad you enjoyed your stay with us. Our internet is pretty average for the area. The service to Radium is a bit limited and when town is busy so is the net. In regards to the rooms we always improving the property. We have an exciting improvement that should be available this Spring! We... More 

cochrane, alberta
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 6, 2015 via mobile

pros: rooms are clean and perfect for one night at a 'budget' motel. cons: not sure why rooms in radium are so expensive! anyway - check in is 4 which seems late especially if you are going for just one night and to use the hot springs - I booked on booking.com and was VERY sure to check every step... More 

Was this review helpful? Yes 5
DebbkJames, Owner at Crystal Springs Motel, responded to this review

Thank you for your recent review. I would like to say that I find it unfair of you to suggest I run a shady business. You paid exactly the rate with taxes on your agreed upon contract with Booking.com. It is on that site many times saying TAX NOT INCLUDED. A note to you is that all Hotel rooms that... More 

Kimberley
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 21, 2014

I have never stayed at a hotel with so many Rules .When checking in we were told what we could not to do .Notes in rooms of what not to do after being told at office. we never required room service or clean towels. So we were told we would receive five dollars off. I'm not concerned about the money.But... More 

Was this review helpful? Yes 2
DebbkJames, Owner at Crystal Springs Motel, responded to this review

So many rules are common sense like "quiet time "is 11pm I am sorry that you felt I was causing you a hardship. Groups tend to get loud even when visiting. I asked the crew staying next to you not to park their backup beeping trucks in front of your rooms for your stay. I felt you would appreciate that... More 

Yellowknife
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 21, 2014

The hotel is in a nice quiet area. Staff were helpful by providing maps and suggestions of things to do and where to eat. They forgot to tell us that if we did not use maid service we would receive a $5.00 per day discount. Luckily friends who had checked in told us. We were advised of other rules including... More 

Was this review helpful? Yes 4
DebbkJames, Owner at Crystal Springs Motel, responded to this review

The lawn has many sheep visitors it is not possible to keep the poop off the lawn. I asked that the pets did not poop there as many non pet owners dislike dog poo more than sheep ... go figure. And since you had pets I passed on a few things like keeping your pet leashed, not leaving it to... More 

Blackfalds, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 5, 2014

3rd year we have stayed here. VERY accommodating and VERY speedy at handling any requests we had. Booked in for next year again........ BBQ's and outside group seating which is nice as not a lot of restaurants in Radium. VERY nice Sunday breakfast.

Was this review helpful? Yes 1
DebbkJames, Owner at Crystal Springs Motel, responded to this review

We love our Car Show visitors! The cars are great and our guests are great. We enjoyed having you here and look forward to your visit again next year. More 

Milton Keynes, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 28, 2014

We were doing a circuit from Edmonton past Calgary and Banff to Jasper and back and stayed here to visit the hot springs. The room had a small kitchen area with bed, as well as a separate bedroom. The owners are careful to avoid claiming to offer breakfast but they do provide good coffee and a variety of fresh and... More 

Was this review helpful? Yes 3
DebbkJames, Owner at Crystal Springs Motel, responded to this review

We are glad you had a great stay with us on your recent trip. Our morning coffee and muffins are very popular. Radium area has a lot to offer for people looking to relax or explore the outdoor activities. Maybe next time you can adventure here longer. Thanks for choosing to stay with us. More 

Calgary, Canada
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 25, 2014

From my first phone call to to when we checked out, this little gem of a motel and its staff surpassed all my expectations. I was booking 3 rooms for a TV crew and they made sure we had rooms with separate bedrooms (for 2 people per room). The rooms we had are not big, but big enough, complete with... More 

Was this review helpful? Yes
DebbkJames, Owner at Crystal Springs Motel, responded to this review

Thank-you for your great review. We are glad you got to relax on the patio and enjoyed your rooms here. Having the sheep arrive just as you were leaving was a bonus. Radium has these four legged friends wandering our town all the time. Thanks for choosing to stay with us. More 

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