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Hotel Universel

Certificate of Excellence
Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
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Hotel Universel
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181 Reviews from our TripAdvisor Community

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Traveler rating
    51
    69
    39
    17
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (181)
  • Mar-May only
    (29)
  • Jun-Aug only
    (92)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (21)
All months
Montreal, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

Stayed there July 2015. Must have been an older building with a facelift. It was v.busy and didn't feel relaxing. Rooms had old stucco painted over with some new but cheap/tacky québécois styling added. An old AC was loudest I've heard in a hotel in ages. Mini fridge in room was not plugged in and therefore smelled mouldy. Bathroom was... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We are really sorry to see that you didn't like your stay at our hotel. It's sure that we are busy a lot in July with the vacancy. But, we tried to give the best to our guest even that. We want to give always the best. So, that explain why we renovated the old part with the new painting... More 

Guilford, Maine
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

We have been coming to RDL for years and this is our choice everytime. The new addition is great, we always rent the heated Garages for our sleds. You don't have to leave for anything after you arrive. 2 meal options and a bar.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for this great comments about our hotel. We are sure that it will help our next guest to choose our hotel for their snowmobile trip. Once again, thank you! More 

Montreal, Canada
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had to stop in Rivière du Loup for 1 night, so we bought a forfait on Tuango that included the hotel stay, an entry for the baths (spa) and dinner. The best part of it was the spa, there are 2 hot baths and 1 small cold one, 2 saunas. We spent most of the day there. There was... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We are really happy to see that you enjoyed your stay with us. We will give your comments about the food at our restaurant manager. We hope to see you again! More 

Las Vegas, Nevada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

AMAZING hotel!!!! Room was wonderful, view of the pool even better, & the waterslide to entertain our kids - the best!!! No complaints what so ever! (Breakfast was delicious, too!) Language barrier was the only downfall, but that's our fault; nothing against the hotel.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for this great review about our hotel. It's always a pleasur to see that our guest liked their stay with us. Hope to see you again! More 

Edmonton, Canada
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We have passed "The Hump" that is Riviere du Loup dozens of times on our way between Ontario and New Brunswick, however this marked the first time we stopped in town for a rest. The hotel is interestingly decorated, the main entrance being quite something and unique. I believe they are completing some renovations because I stumbled down a wrong... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

The team of Universal Hotel would like to thank you for your great review about our hotel. We are sure that it will help our next guest to have more information about us. Once again, thank you! More 

Halifax, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here on Jun 23 and Jul 6 on the way to and from Halifax and Ont. We've been doing this trip for several years now and always try to stay at the Hotel Universal. The room are spotlessly clean and the beds are very comfortable! For such a busy hotel, you can count on it being quiet. Take the... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

The team of Universal Hotel would like to thank you for your wonderful review about our hotel. We are sure that it will help our future guest to choose our hotel. We hope to see you again. Once again, thank you! More 

Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good hotel but very crowded. The pool was very busy all the time, looks like a popular spot, lots of kids. Not the place to stay if you are looking for some quiet. If you don't book through the hotel directly, your breakfast is not included.

Was this review helpful? Yes 1
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your review about our hotel. For sure, the pool is the most popular service in the hotel. The kids loved it a lot. But, if you want to have a relaxing time, you can go at our nordik spa. Once again, thank you and we hope that you will give us a second... More 

Chatham, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The beds here are very comfortable, rates are good. Lots of fun for kids with an indoor pool and water slide. There are two restaurants in the hotel and there is shopping nearby. The staff speak English and are friendly and helpful.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Thank you for taking the time to give us some feedback on you stay. We are certain your fellow travellers will appreciate it. The pool is definitely one of the gems of our hotel. Be assured that your good feedback will be sent to the appropriate managers. Once again, thank you! More 

Dartmouth, Nova Scotia
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here with my family for one night. We found the hotel to be well maintained and its staff helpful. The pool and hot tub area is very nice albeit small given how many people can stay at the hotel. The so-called waterslide is really just an enclosed swirly slide, not an actual waterslide as was advertised. The room... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your review about our hotel. We like to know what our guests liked ou disliked about our hotel. If we don't know what our guests don't like, we cannot improve. Once again, thank you! More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Pros: location, microwave, fridge, clean, pool access, friendly staff. Con: Entrance/exit to hotel leads directly to driveway, there is very little side walk once you step out the door. Wireless Internet was in and out but others side fine.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Thank you for your review and comments about our hotel. We are sure that it will help our next guests. We like to know what our guests like or dislike. Hope to see you again! More 

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