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Hotel Universel

Certificate of Excellence
Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
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1 room 1 guest
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Hotel Universel
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203 Reviews from our TripAdvisor Community

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Traveler rating
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    43
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (203)
  • Mar-May only
    (29)
  • Jun-Aug only
    (112)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (21)
All months
Whitby, Canada
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We (my wife and our 3 young kids) drive from Ontario to Nova Scotia once a year, and Riviere du Loup is about the mid way point so we tend to stay the night. We chose Hotel Universel this year because there was a sale and we got a great rate. The hotel seems to be going through some renovations.... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your review about your past stay in our hotel. We like to know what our guest liked or disliked about their stay. Like that we can improve our service. We are pretty sure that your comment will help our next guest to choose our hotel. Once again, thank you! More 

Cape Breton Island, Canada
1 review
1 of 5 stars Reviewed 4 days ago NEW

Approximately 5 weeks ago we made a reservation at this hotel via its website as there was a 21 day in advance good rate and we knew that we would be driving our daughter to studies in Toronto from the east. Due to a death, our plans had to change. When the hotel was called as per our booking statement... More 

Was this review helpful? Yes
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stopped at Riviere du Loup on our drive from Ontario to PEI. The hotel was very nice. The rooms were clean and spacious. The pool area was very nice with rooms that had balconies overlooking the pool. The only downfall.....we arrived late and didn't get to enjoy the pool.

Was this review helpful? Yes 1
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank for your review about our hotel. We are glad to see that you enjoyed your stay with us. We hope to see you again! More 

Herndon, Virginia
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

I liked this property so much I extended my stay a night. I had driven to Riviere du Loup to better my French and found the town and this hotel to be so welcoming I stayed an extra night. Both restaurants serve excellent food - Italian, Continental and North American. The front desk staff helped me with my French and... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Wow! We are so happy to see that you enjoyed your stay with us. We are sure that your comments will help our next guest to have a better idea of our hotel. Once again, thank you! More 

Temiscaming, Canada
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Beautiful suite! Sliding glass doors between king size bed and pull out bed for kids. Pool only opens at 9 am due to poolside rooms. Kids were disappointed they could not go swimming in the morning but enjoyed the pool in the evening. Would definitely stay again.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We are glad to see that you enjoyed your suite. We are understand the desapointmed of the kids about the pool. We hope to see you again! More 

Richmond
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here on the way back to Ontario and found it a very good place to stay. The staff we spoke to did not seem to have a good knowledge of the eating places in town and so we had to tour around looking for a good breakfast place. The beds were very comfortable. Room had coffee-maker, free Wi-Fi and... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your review about our hotel. We are pretty sure that it will help our next customer to choose our hotel. Once again, thank you! More 

Toronto, Canada
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed one night as a family of four during a road trip. The best I can say is that the place was adequate. It is 40 years old and definitely has a 1980s vibe. It is a big industrial hotel with small hallways and old finishes in the rooms. The pool area is small, crowded, noisy and you don't... More 

Was this review helpful? Yes 1
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your review about our hotel. We are pretty sad to read your comment about our hotel. We are better that what you saw. We tried to give the best of us every day. But we didn't get it with you. Once again, sorry! More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel for the money about $100 per night , good value , modern new bathroom, large flat screen ,Keurig coffee in room ,free wifi indoor pool ,good restaurants ,after a long day u just want to park eat and rest in the same hotel and not overpay ,one of the best hotels in small town canada , if u... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for this review about our hotel. It's always a pleasur to see that our guests enjoyed the service of our hotel. We are pretty sure that your comments will help our next guest to choose our hotel. Once again, thank you! More 

West Hartford, Connecticut
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were traveling towards the gaspe area of Quebec and stopped for a night at Universel. It appears that the hotel is in the middle of an update. The lobby looks older and seems to have a mideival theme. The room was ok, a little tight and dark though. The spa attached to the hotel was great although no personnel... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for this review about our hotel. We have done a lot of renovation to put our hotel in the new age. Like you said, we will still have to do the lobby but it will be done soon. We will give your best comment about Denise at the Spa. Thank you! More 

Montreal, Canada
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

En route to the Maritimes, we chose this hotel, made reservations ahead of time and enjoyed our overnight stay. It was very clean and the rooms well appointed. The beds were comfy with nice crisp linen & the air conditioner was not near the headboard. We went out for supper-just up the street (driving distance), though there were nice looking... More 

Was this review helpful? Yes 1
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for this review about our hotel. We are pretty sure that it will help our next guest to choose our hotel. We hope to see you again! More 

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