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Hotel Universel

Certificate of Excellence
Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
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165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (165)
  • Mar-May only
    (29)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (21)
All months
2 reviews
5 of 5 stars Reviewed yesterday NEW

Pros: location, microwave, fridge, clean, pool access, friendly staff. Con: Entrance/exit to hotel leads directly to driveway, there is very little side walk once you step out the door. Wireless Internet was in and out but others side fine.

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Norfolk, Massachusetts
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Started and ended here on our snowmobile trip around the Gaspe. They have a heated secure garage to park your snowmobiles in while staying. They offer a snowmobile package which includes room and meals. Food was very good for dinner and breakfast. Also they have a fenced in area to leave vehicles and trailers while on your trip.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your wonderful review about our hotel. We like to know what our guest like about our hotel. We try to give the best to our Customer in snowmobile. Hope to see you next winter! More 

Montreal, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there on a convention. The hotel is near the highway but not so near as to be noisy. The prices for the rooms is great. The service is very good and the rooms clean. I was in the Excellence section of the hotel, wich is newly renovated. There was no carpets (hardwood floor), wich I liked. Great hotel... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

The team of Universal Hotel would like to thank you for your great review about our hotel. If we don't know what our guests don't like we cannot improve. So, thank you very much and we hope to see you soon again. More 

Glace Bay
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

Found this hotel after 12hrs. on the road. Room was quite comfortable and priced reasonably, restaurant was great, staff was friendly and helpful. Restaurant had an Italian theme , thin crust pizza was delicious, and my wife had a fish chowder ,which was almost as good as homes. ( the biscuits were)

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joanna_lortie, Propriétaire at Hotel Universel, responded to this review

We are glad to see that you enjoyed your stay with us. Thank you for your great comments about our hotel. Hope to see you soon! More 

Moncton, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 24, 2015

Nice hotel for the price. Very quiet but service could improve we had a few miscommunications with the staff but evrything finally worked out. Close to everything that was really great! Nice and clean inly stayed ine night so did not see the pool area and spa area.

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joanna_lortie, Propriétaire at Hotel Universel, responded to this review

We are glad to see that you enjoyed your stay with us. The Customer service is realy important for us. Be sure that we will check with the manager of the hotel to see what we can do to give a better service to our clients. Hope to see you again! More 

Level Contributor
46 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 24, 2015

We ended up getting a fabulous deal on this hotel booking with an agency on the Internet. A Classic room with 2 Queen beds for $26 taxes included. Aside from the great deal on the room, we were satisfied with the classic room. The spa-like bathroom felt right at home with the LED lightning and decorations. If I could recommend... More 

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joanna_lortie, Propriétaire at Hotel Universel, responded to this review

We would like to thank you for your wonderful review about our hotel. We take your comments about the room. If we don't what clients don't like we can't improve. We hope to see you again! More 

Calgary, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 8, 2015

This quaint little hotel was a big surprise. We stayed here overnight on a road trip to Halifax, new rooms, quaint. The room service was wonderful, I would highly recommend it, Great for families or couples with dogs.

Was this review helpful? Yes 1
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your wonderful review about our hotel. We are happy to see that you enjoyed your stay with us. We renovated the section where you slept this year. We hope to see you again! More 

Ottawa, Canada
Level Contributor
141 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed April 3, 2015

I know there are two faces of this hotel a modern amnd old wing. I was not sure what to expect as I had booked in the old part of the hotel (my frugal side) and many reviews had savaged the old wing. I was pleasantly surprised, Sure the carpets and fixtures are a bit dated but the bed was... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your wonderful review about our hotel. We are really happy to see that you enjoyed our "old" part. Like you said, we have modern bathroom and for your information, we changed all the beds last years. So, they aren't old. We hope to see you again and come try our nordik spa. More 

1 review
1 of 5 stars Reviewed March 29, 2015

Stayed 3 nights in their newly renovated delux rooms - room was very nice (no complaints) However - customer service was horrible! I asked to check-out at 2 instead of noon (On a Sunday!) and was told it was out of the question and that I would need to pay 1/2 of a nights stay (80$) if I did not... More 

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joanna_lortie, Propriétaire at Hotel Universel, responded to this review

We would like to thank you for taking the time to share with us your experience at Hotel Universel Rivière-du-Loup. We are taking the necessary action to make sure this does not happen again. Once again thank you for your valuable comments. More 

London, ON
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 22, 2015

This spot was chosen as our start and end stops for our Gaspe snowmobile trip. It is an excellent spot for snowmobilers. There is fenced in parking for your truck and trailer, which you can leave here all week even though you're not in the hotel all week. Also there is fenced in parking for snowmobiles too. This is a... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We will like to thank you for your excellent review about our hotel. This is a great summary of our snowmobile package and facilities. We tried every years to give the best of us at our snowmobiler guest. We hope to see you again next year. More 

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