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Hotel Universel

Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
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Hotel Universel
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Hotel Universel
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154 reviews from our community

Traveler rating
    40
    61
    32
    17
    4
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52
45
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Top Contributor
139 reviews 139 reviews
29 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I know there are two faces of this hotel a modern amnd old wing. I was not sure what to expect as I had booked in the old part of the hotel (my frugal side) and many reviews had savaged the old wing. I was pleasantly surprised, Sure the carpets and fixtures are a bit dated but the bed was... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your wonderful review about our hotel. We are really happy to see that you enjoyed our "old" part. Like you said, we have modern bathroom and for your information, we changed all the beds last years. So, they aren't old. We hope to see you again and come try our nordik spa. More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights in their newly renovated delux rooms - room was very nice (no complaints) However - customer service was horrible! I asked to check-out at 2 instead of noon (On a Sunday!) and was told it was out of the question and that I would need to pay 1/2 of a nights stay (80$) if I did not... More 

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joanna_lortie, Propriétaire at Hotel Universel, responded to this review

We would like to thank you for taking the time to share with us your experience at Hotel Universel Rivière-du-Loup. We are taking the necessary action to make sure this does not happen again. Once again thank you for your valuable comments. More 

London, ON
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This spot was chosen as our start and end stops for our Gaspe snowmobile trip. It is an excellent spot for snowmobilers. There is fenced in parking for your truck and trailer, which you can leave here all week even though you're not in the hotel all week. Also there is fenced in parking for snowmobiles too. This is a... More 

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joanna_lortie, Owner at Hotel Universel, responded to this review

We will like to thank you for your excellent review about our hotel. This is a great summary of our snowmobile package and facilities. We tried every years to give the best of us at our snowmobiler guest. We hope to see you again next year. More 

Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 31, 2015

I stayed en route one night. It is a happy and welcoming place, a change of pace if you are used to "generic" hotels. Unfortunately, they had not wiped the bedside table clean in my room, and the bedside alarm clock went off in the middle of the night! No big deal there. Not easy to heat the bathroom enough... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

The team of Universel Hotel would like to thank you for your review about our hotel. For sure, next time, try our newest section. You will like it. We hope you will give us a second chance and you will come back again. Once again, thank you! More 

Saint John, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 23, 2014

We were driving past and got tired. My wife has stayed many times at this hotel so we just went there expecting without a second thought. There was a minor glitch with checking us in but our new front desk friend (Aram?) handled it brilliantly and quickly. In very few minutes, we found ourselves in a lovely room still chuckling... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Thank you for your review about our hotel. Be sure that we will tell Aram about your great comments about him. We are really proud of him. We hope you will stay with us again! More 

Calgary, Alberta, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

We recently stayed in the Hotel Universel in Riviere du Loup. What a pleasant surprise! Rooms were very clean and quiet, staff very friendly (our French is weak, and the staff had no problem switching quickly to English - with a smile! Had dinner in their dining room - Le Rialto - what a meal! Went with some salad and... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your wonderfull comments about our hotel. We are happy to know that you enjoyed our hotel and that you will come back. See you soon in your next trip to the area. More 

Laval, Canada
Top Contributor
66 reviews 66 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 6, 2014

Very specious and clean room in the new section of the hotel. It is near the spa. Hard wood floor. Yes! However the old section needs renovation ! The lobby needs some updating too. There is a pool but did not tried it. Good service at lobby. Free parking. Food in restaurant is expensive for what you get and it... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your wonderful review about our hotel. We are glad to learn that you liked your room. Just to let you know, that we have some projects for the renovation of the old part and the loby. We hope you will come back to see the rénovations. Once again, thank you! More 

Toronto, Canada
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 6, 2014

Nice hotel with a great size pool, water slide and hot tub. Staff were pleasant and helpful and the rooms were very comfortable. Would definitely stay here again, but this time attend the Nordic Spa for a day!

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Thank you for your review about our hotel. We are happy to know that you enjoyed your stay with us. The pool is really one of the germ of the hotel. We hope to see you again! More 

London, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed September 5, 2014

Hotel Universel was an excellent pit-stop on our family road-trip to East Coast. Hotel itself offered a variety of restaurants and what looked like a very nice, elegant wine cellar, adult-centered lounge/bar. After 12 hours on the road, was pleasantly surprised to be greeted by hotel staff & hassle-free check-in. Hotel has heated indoor pool and waterslide and hot tub... More 

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to thank you for your great review about our hotel. Our staff work hard every day to have great comments like yours. The pool is definitely one of the gems of our hotel. We have good comments about it from the kids. We hope to see you again in our great region and in our hotel. Once... More 

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 31, 2014

We booked this hotel on the way back from PEI, as it was a convenient half way stopover. The outside of the hotel did not looked like the internet picture.... wondered if we had the right place....it looked like something from late sixties.....hmm Reception looking dark an a little tired....we are getting a little worried.... We have to sign a... More 

Was this review helpful? Yes 3
joanna_lortie, Owner at Hotel Universel, responded to this review

We are truly sorry that your stay didn't live up to your expectations.. We can assure you that everey day, we strive to be the best. In your case, it seems that we didn't succeed. Unfortunately we do not have a 100% overall guest satisfaction and this is why every constructive comments are very important and welcome to continue our... More 

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