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All 15 Riviere du Loup hotels

Hotel Universel

3.0 of 5 Hotel   |   311 Boulevard de l'Hotel-de-ville, Riviere du Loup, Quebec G5R 5S4, Canada
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Hotel Universel
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61%
Ranked #7 of 15 hotels in Riviere du Loup
A recent review
3 of 5 stars reviewed 1 week ago
Maria L Ontario
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115 people have reviewed this hotel

Traveler rating
    25
    45
    26
    17
    2
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42
30
4
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ontario
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The classic rooms are in the old area of the building. Those rooms are very charming with 1940's decor, but they are also in need of renovation and could use an anti-mold treatment. I asked to change rooms after my allergies flared up. The attendant wanted to charge me extra for that, even though in the hotel website the rates... More

Was this review helpful? Yes 1
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Thank you for your comments about our hotel. For sure, we try to renovate our classic section. Last month, we change all the beds and the bedding in all the rooms. We have others projects in fall. We take your comments about the breakfast and the English menu at the spa. This is exactly the kind of input we need... More

Montreal
Reviewer
5 reviews 5 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here as a stopping point on our way to visit family in Fredericton. It was my first time at this hotel and definitely won't be our last! The rooms were really nice and the price was great! The pool is nice too. The beds were comfy and it's really nice that you get a mini fridge and a... More

Was this review helpful? Yes 1
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Thank you for your wonderful review. We are glad you enjoyed your stay with us! We are very proud of our overall service. We hope you will come back and visit us again soon. More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Upgraded room option, great pool, great restaurant, and outstanding staff! Stayed with a toddler and had a blast. Second time staying here and both times were great. Very helpful staff as well. Spa Nordik is a great getaway option too.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Thank you for taking the time to give us some feedback on your stay. We are happy to hear that you are satisfied with our hotel every time you stay with us, We strive to provide a great service consistently. We hope you will come back and visit us again soon. More

Quebec City, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2014

This hotel's excellent rooms are only surpassed by its friendly staff that are willing to help as needed. I had a broken foot and was in crutches. The staff was readily available to help my wife and I carry our luggages in and out at check in and out times with no extra charges and a sincerely care giving smile.... More

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Thank you for taking the time to share your satisfaction. These comments and recommendations will help us to maintain and excel in Customer service. Our entire staff was certainly pleased to have you as our guest in the hotel and appreciate the positive comments you provided. Once again thanks fo your kindliness. Hopefully we will see you again very soon... More

Etobicoke
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 5, 2014

Stayed here on the way to the east coast. Staff were polite. It is easy to find off the highway. We had a room with teo double beds. The only real complaint I had was that the washrooom area was very small and with a low ceiling. The shower temperature was extremely difficult to control and was not very responsive.... More

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Thank you very much for taking the time to comment on our hotel. We appreciate finding out what are our strong and weak points from your point of view. This is exactly the kind of comment we need to meet the expectations of the guests needs each stay. It is true that our location near by the highway provides a... More

Ottawa, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 2, 2014

For anyone who has every done the central Canada to maritimes dash, this is an ideal overnight spot. An eclectic décor, a cozy resto bar and decent enough rooms (some with hot tubs), this hotel has a nice pool, welcoming lobby and free parking. The price isn't bad and over the years has become a mainstay for our family as... More

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joanna_lortie, Owner at Hotel Universel, responded to this review

Thank you for taking the time to give us some feedback on your stay. We are certain your fellow travellers will appreciate it. Our perfect location near by the highway and the heart of Riviere-du-Loup, the great services provided from every employee and the comfort of our rooms make the Hotel Universel of Riviere-du-Loup the place to stay. We want... More

melbourne
Contributor
16 reviews 16 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 29, 2014

Hotel quite pleasant, but no tea bags, only coffee, and no refrigerator in our room, although web site advertises them in all rooms. Front Office staff were very helpful, and pool area is nice. Overall, would recommend this hotel for the price.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Thank your for your comment. It is true that there is refrigerator, microwave and coffee-maker in each room as mentioned on our WebSite. Actually, we are happy to hear that you enjoyed your stay and that you will recommend our hotel to others readers of Trip Advisor. We look forward to welcoming you again in the near future. More

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 4, 2013

I was in town for a performance so I only stopped in for one night. Front desk staff was super friendly and didn't mind speaking English to me because I'm not fluent even though my group is mostly Francophones. Room was clean and had a Samsung flatscreen, wasn't expecting that. I saw there was an outside heated pool but I... More

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joanna_lortie, Owner at Hotel Universel, responded to this review

We would like to take the time to thank you for reviewing your last stay at the Hotel Universel of Riviere-du-Loup. We are pleased when guests share their experience and opinions on our hotel. It is so gratifying to learn that we met your expectations. We hope to see you again the next time you pass through Riviere-du-Loup. More

Kitchener, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 31, 2013

We stayed here one night, on our way from NB. We had a wonderful, clean room, great dinner and breakfast. We found the staff polite and welcoming, if mildly amused by our stilted, high school French (which wasn't required, but makes us feel good!). We would definitely stay there each road trip between Ontario and NB.

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

Please accept our sincere thanks for the information you provided regarding your last visit with us. These comments will help us to maintain and excel in customer service. We are certain that it will help other readers make an informed decision about where to stay. We hope to have the chance to see you again soon. More

Montreal, Canada
Top Contributor
57 reviews 57 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 22, 2013

We visited the hotel Universel in august. We got a reasonable discount from our hotel reservation site. Our first impression was horrible. The room was smelly (dirty carpet smell) and we found a dirty shower cap in the washroom on top of an empty tissue box (the only one in our room so, yeah, no tissue in the room). So... More

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review

We want to thank you on behalf of the Hotel Universel Riviere-du-Loup staff for taking the time to give the Trip Advisor readers and us some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of the establishement. We also want to apologiz for not delivering our promise of exceeding... More

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Additional Information about Hotel Universel

Address: 311 Boulevard de l'Hotel-de-ville, Riviere du Loup, Quebec G5R 5S4, Canada
Location: Canada > Quebec > Riviere du Loup
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Universel 3*
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Also Known As:
Universel Hotel Riviere Du Loup
Hotel Universel Riviere Du Loup, Quebec

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Class
Number of rooms
170

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