Horrible motel,my wife and I attended her staff christmas party held there.We thought we had booked a smoking room when we checked in but when we got to the room it was non smoking,we asked to be moved to a smoking room, courteously told there was none available.i then asked for a refund it had only been ten minutes since we checked in.this was denied. I then asked to speak to a manager,was told they would not be in till monday .I insisted that this was not good enough as we would be gone by then.front desk called manager left message ,never returned call.We tried to enjoy xmas party with bad cold food and over priced undersized drinks.next day our vehicle is stuck in there parking lot.we are told that the plow guy will be by momentarily and help get us out.my wife and i sat in our frozen car for an hour before going back to the desk to ask how much longer he will be,he had been and left , the staff didnt even mention us to him.I finally did contact the manager (Lisa?)and was promised... more