Our son's high school basketball team stayed at this property for one night in early February while we attended an event in Orillia. The cost per room totalled $119.00 plus taxes.
While we we not "unsatisfied", neither did the hotel knock our socks off. It had some very good positives, but for the nightly rate we were charged, we expected...
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Thank you for taking the time to comment on your recent stay with us at BEST WESTERN PLUS Mariposa Inn & Conference Centre. We appreciate your feedback and want to ensure you that the rate your team received was comparable to that offered by our hotel partners in Orillia. We do offer rates that include breakfast however your team had...
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I recently had to travel to Orillia and stay overnight so I read reviews to find a decent hotel to stay at. There are many really great reviews of this hotel, so despite not thinking that it was as good as the reviews based on the hotel web site, I decided to stay here anyway as the location was perfect....
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Thank you for your recent feedback regarding your stay with us at BEST WESTERN PLUS Mariposa Inn & Conference Centre. We do apologize you did not have complete satisfaction with your room and services we provided. Your feedback will be taken into consideration to better improve the layout and design for future planning. We are in the process of changing...
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I've stayed at many hotels in and around the Orillia area and have never experienced such service as I have at this hotel. From the moment I walked in the hotel the very friendly person at the front desk greeted me with a very big smile (something that rarely happens), the same went for almost everyone else working in the...
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Thank you for your feedback! We appreciate the kind words about our customer service and I would agree the hotel is situated in a great area of Orillia. I do apologize for the noise from the functions near the main lobby. I will bring it up in a departmental meeting to see if we can come up with a solution...
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I stay at the hotel on business occasionally and have not been disappointed. Service is fantastic and the front desk staff is quite accommodating. Rooms are fair and adequately equipped with the necessary amenities. Add the indoor pool, hot tub, fitness room, etc and you have a great hotel at a moderate price. Would suggest to the hotel to upgrade...
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Thank you for taking the time to post your review! we're glad you enjoyed the hotel and your room. We hope to upgrade our tv's in the near future. We appreciate your feedback it helps us improve our services and ammenities. Thanks again. We hope to see you again!
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The staff and restaurant are 1st class. You can tell everyone loves what they do! Best ever Sunday brunch - yummy!! Beds are super comfortable. They should upgrade to flat screen TV's soon as the reception is not the best - but other than that, everything else was FANTASTIC! Best customer service ever. Will come back next time we are...
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Thank you for taking the time to post your review, we are very happy you had a great stay and we will share your positive comments with our BW team. We hope to upgrade our tv's in the near future. Thanks again for your review we appreciate the feedback. We hope to see you again.
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This hotel has been in Orillia under various names for at least 30 years. I had not been in for a very long time. You can tell that the original floor plan was a Holiday Inn, but they have done a good job maintaining the place and everything worked properly and was clean.
The staff were helpful and courteous.
We...
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Thank you for writing a review for our hotel. I'm happy to hear your had such a wonderful experience in our restaurant. We appreciate your kind words about the hotel and was glad to hear that you felt it was well maintained and clean. We hope to see you again in the near future!
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After a long day of travel by car I was just looking for a quiet place to eat and sleep. The desk clerk was professional and authentically pleasant, the room was large and well appointed, and the shower was wonderful. Onsite food was good as well. The price is high, but that has to do more with the weakness of...
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Thank you for taking the time to write a review about your room and our hotel. I'm so happy to hear it was the best stay of your trip!
Thank you for your business and we hope to welcome you back.
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Overal a pleasant experience with regards to accommodation and restaurant, however there was major missunderstandings with the front desk staff who seemed to lack training.
I was shocked to find several days after check out a security deposit $100 had been applied to the room and two holds still on my credit card for the room and also the dinner...
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Thank you for taking the time to write a review about our property. I am very sorry about the experience you had in regards to the held authorizations. It is standard procedure at any hotel to do authorizations on credit cards that are above the price of the room + extra for any incidentials (such as restaurant charges). The hold...
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The Grape and Olive Restaurant at the Best Western Mariposa Inn is our favourite restaurant in Orillia.
The food is delicious, we have never been disappointed with anything we have ordered.
The service is fantastic, friendly and unobtrusive. The atmosphere is relaxing and comfortable.
We would definately recommend the G&O and look forward to many more wonderful evenings there !!
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Thank you so much for your kind works about the Grape & Olive Restaurant! I'm so happy to hear it is your favorite restaurant in town. Are you an Alumni member? If not next time you come please join it. You get discounts and special invites. Thanks again, we appreciate your feedback.
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Found this hotel to be modern, up to date, clean, welcoming and easy to get to. The rooms were great with a fridge and microwave included, while beds were comfortable and the room was immaculate. There was plenty of free hotel parking, while it's within walking distance of Kelseys, Wendys and Harveys if you're looking for a quick bite. Attending...
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Thank you so much for your kind words. We are so pleased that you had such a wonderful stay! Please come see us again.
Tara
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