Me and my girlfriend stay there for one night. We took a package that invluded a massage, dîner and breakfast. The staff at the spa are friendly and very professional. We both had a very good relaxing massage.
The food is perfect. Nothing to fancy but very good. Could be compare to a 3* restaurant. The staff is very nice...
More
The romantic rooms have been renovated recently, and they are really great. We had a huge whirlpool tub in our room that could fit two adults. There was also a fireplace; we just had to call reception and someone came up to light it up within 2 minutes, at any time of day. The room was large, clean, and the...
More
My wife and I travel often and we love the Ste Adele region. We've stayed at the Excelsior three times, usually in September. Our last visit was 2009 and that was before any renovations. Even then, it was fantastic. We've stay in the romantic rooms on the third floor. We only ever experienced wonderful two day getaways and fantastic service....
More
We decided to drive to the Laurentians without stopping in Montreal.
We arrived 1:00am and discovered there wasn't much available. One of the other hotels found this one for us.
We arrived at 1:30am.
The women at the front desk asked if we wanted a standard room for $117 or a suite for $209. Given it was so late and...
More
We are sorry that you were disappointed by your room. It is true that our old rooms need to be refreshed and it is for this reason that their prices are reduced. Furthermore, we are planning to finish renovating the hotel this winter with the same quality and modern look then the 25 rooms that already done. You should definitely...
More
I went at this spa 8 years ago. Since then, the're been many changes. I enjoyed my stay back then, but enjoyed it even more this time. I needed to get away and relax totally. I was very exausted when I came to the spa and left rejuvenated. I stayed in one of their renovated rooms, and loved the new...
More
Dear Crystal,
It’s always very satisfying to know that our customers appreciated our services. Since 1996, our goal has always been to make our customers feel just like at home in a peaceful environment where they can let go from their routine. I’m glad that you had a relaxing time with us and we hope to see you soon. We...
More
We spend a 4 day stay including the new Year. We had a room with a fireplace.We found there was an odor of smoke in the room probably caused by problem in the chimney . We contacted the front desk and we got a quick response. After a quick inspection we were assigned a new room withing minutes.
Through out...
More
Thank you so much for taking the time to give us some feedback regarding your stay. I'll pass on your kind words to our staff. Your comments are a source of motivation for us. We hope to have the chance to see you again at our hotel.
Isabelle
More
I didn't stay at this hotel, but I booked a couple of spa services. Oh boy what a mistake. I know something was off as we were arriving to the parking lot and saw through sheer curtains more than a couple people christening one room in every position there is. Not exactly high class. The hotel corridors have wall to...
More
Thank you for taking the time to write in your review. We're sorry that your treatments were not up to your expectations. You’ll be happy to hear that we just finished a complete renovation of 25 of our rooms and that we refreshed our two spa departments. Therefore, you will see a major change in decoration on your next visit...
More
Very poor experience, Ontario plates are litteraly run off the road, The spa purposely lyied and decieved to agrivate and disrupt any plans. They would not cater to any requests or assist over anything but the absolute minimum. They claimed printers were not working to avoid proper billing and when a summary of charges were mailed out after persistant request,...
More
On the behalf of all the employees, we would like to apologize for making you feel that way during your stay and for not meeting your expectation. I have forwarded your comments to our Food & Beverage Director. Please know that we take every comment seriously and that we use them as tools to constantly improve ourselves.
Isabelle
More
Maybe I misunderstood, but when I arrived to check in the price was three times the price I thought I was quoted. When I inquired I was basically told that those prices were in the low season, mid week, on a full moon etc etc. Thought meals were included but was charged separately and cost to upgrade from the poor...
More
Thank you for your review. I will pass on the comments regarding the table d’hôte and the prices/payment problems that you encountered to our director. We are happy to hear you enjoyed your massage and the service that you received in our spa department. We would love to see you again and we hope that you will choose us in...
More
This hotel is like a 2 star motel and is highly overpriced for the accomodations. It hasn't been updated since it was built, which was probably in the early 1980's. The carpets are stained and ripped and the furniture is old and scratched with uncomfortable platform beds. We were so disappointed and would never go back. I bought the Romantic...
More
Thank you for sharing your experience at l’Excelsior. We are sorry that you didn’t like your stay. Since the time of your visit, half of our rooms, particularly our Romantic rooms, have been renovated to give our customer an environment where they can relax completely. The spa department has also received a brand new look. We now offer free wireless...
More
If you own or manage Excelsior Hotel Spa Villegiature, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
122 Reviews
112 Reviews
15 Reviews
