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Hotel Le Chantecler

1474 Chemin Chantecler | Autoroute 15 nord, exit 67, Sainte-Adele, Quebec J8B 1A2, Canada
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1 room 1 guest
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Hotel Le Chantecler
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463 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Fort Erie, Ontario
1 review
2 of 5 stars Reviewed 2 days ago NEW

Beautiful location and setting, Staff well training and very friendly and professional. First night no wifi, no telephone which we were not told about, toilet was not secure to the floor. Move for second night again no wifi and phone worked to the front desk however couldn't phone out or receive calls. Food over priced and poor quailty. Cancelled third... More 

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Laval, Canada
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The old chalet feel hotel is quaint and charming, with some updates. The food and outdoor dining was excellent. All staff was very friendly and helpful. Small quite private beach was a very relaxing. The operation manager was excellent and went above her duty to be helpful to us. We originally booked for 1 night and enjoyed ourselves so much... More 

Was this review helpful? Yes
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Ann, Thank you for your comments and recommendation. We are glad to know you enjoyed your stay and service from our staff members. We look forward to seeing you again in the future! More 

Montreal, Quebec, Canada
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Good for the price. Beach was nice, water activities were ok but not a lot of equipment available. Restaurant with terrace was lovely but understaffed. I would visit it again but with lower expectations.

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Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for taking the time to share feedback on your recent stay with us. We do apologize for the discomfort during your stay. It would be a pleasure to discuss further the inconveniences you experienced. If you wish at any time you may contact us at servicealaclientele@gouverneur.com or at 450 229-2476. Thank you for your collaboration. More 

Montréal, Québec
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

It used to be nice once upon a time... Now it is overpriced for what you get. I did not enjoy my stay Room was dirty Food was served cold and fish smelled bad Room smelled bad and had mold in bathroom

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for taking the time to share feedback on your recent stay with us. We do apologize for the discomfort during your stay. It would be a pleasure to discuss further the inconveniences you experienced. If you wish at any time you may contact us at servicealaclientele@gouverneur.com or at 450 229-2476. Best regards More 

Travelers are raving about these Sainte-Adele hotels

Montréal, Québec
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 27, 2015

Took advantage of the lake activities: kayak, pedalo, volley ball, etc... The pool area is also nice. Enjoyed the squash courts, though the exercise room would need to be updated. Nice place to stay for a low rate...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for your great feedback. We look forward to welcoming you back! More 

Montreal, Canada
1 review
3 of 5 stars Reviewed July 23, 2015

The hotel is very old, and the rooms reflect it. It is very hard to find your way around the building, and often easier to go outside and walk back in the front door to get to the restaurant or pool. This was the second time I was there, and the second time the lake was closed due to weather.... More 

Review collected in partnership with this hotel

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Cambridge, Massachusetts
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 15, 2015

I am not normally one to complain about hotels. My friend and I bought a Groupon that seemed like a good deal as it included sangria, breakfast, beach activities etc. We were not expecting a luxury hotel and we have stayed at 3 stars before..but this was something out of a horror movie! There was no running water until 9... More 

Was this review helpful? Yes 4
Montreal, Quebec
1 review
4 of 5 stars Reviewed June 29, 2015

Was a wonderful hotel with so many amenities. Was nice to not have to leave the grounds to have access to a beach with boat rentals, outdoor terasses, pool, hot tub, sauna... We slept in the auberge because there wasn't room in the hotel, but it was still nice.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, We are happy to hear you enjoyed your recent stay at our hotel. Thank you for your wonderful comments. We look forward to welcoming you back in the near future! Cordially. More 

Level Contributor
3 reviews
1 of 5 stars Reviewed June 6, 2015 via mobile

Accomodations poor, patches on ceiling... Old bedding, far from sound proof but worst of all the staff! "La directrice" is rude, talked down to me and was all around an awful person. Others were far from helpful. Read the fine print! They will not accomodate you even if they screwed up. AVOID!!

Was this review helpful? Yes
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Valued Guest, We thank you for taking the time to review and apologize that your stay was not up to your expectation. We will forward your comments to the Front Desk Manager. We do apologize once again for the discomfort. All of this aside, we would like to invite you back. Your feedback is really important as it provides... More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 6, 2015

I reserved 1 night at the Chantecler with my wife and 2 daughters. This used to be our place when our daughters were young teenagers; kind of a yearly retreat during Easter to relax and spend some quality time only the four of us (usually 2 or even 3 nights). My wife and I went also alone many times. Overall,... More 

Was this review helpful? Yes 1
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for sharing your experience. Please rest assured that your comments have been taken into consideration as we greatly value your feedback. During the winter season, the restaurant is only open Saturday and Sunday for the brunch. We are sorry if there was a misunderstanding during the booking. We sincerely apologize for the discomfort and hope to... More 

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