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Hotel Le Chantecler

1474 Chemin Chantecler | Autoroute 15 nord, exit 67, Sainte-Adele, Quebec J8B 1A2, Canada
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Hotel Le Chantecler
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496 Reviews from our TripAdvisor Community

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Kingston, On
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just returned from a weekend stay at this hotel. The weekend was arranged by a hiking group my husband and I belong to. The hotel was very picturesque next to the lake. We went snowshoeing around the lake and on some of the nearby trails. If you skate there was skating on the lake and there was cross country skiing... More 

Helpful?
Thank Deborah S
Hotel G, Responsable des relations publiques at Hotel Le Chantecler, responded to this review

Dear Deborah, Thank you for your great comments! We are glad to know you enjoyed the service from our staff members and our restaurant. We look forward to seeing you again next year! More 

Montreal
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We lived in Ste Adele, have gone to Chanteclerc a few times. One night due to power shortage in our home booked a room at hotel. The stay was very upsetting, The room was old and needed a lot of renovations the bathroom lacked in amenities. The whole hotel need to be torn down and rebuilt. The location is great... More 

Helpful?
Thank Claude B
Hotel G, Responsable des relations publiques at Hotel Le Chantecler, responded to this review

Dear Claude, Thank you for taking the time to share feedback on your recent stay with us. We do apologize for the discomfort during your stay. It would be a pleasure to discuss further the inconveniences you experienced. If you wish at any time you may contact us at servicealaclientele@gouverneur.com or at 450 229-2476. Thank you for your collaboration More 

Travelers are raving about these Sainte-Adele hotels

Montreal, Canada
Level Contributor
6 reviews
4 of 5 stars Reviewed January 3, 2016

We stayed 4 nights at this hotel. It is like many older hotels in Québec: great location and amenities, but some pitfalls. The greatest pitfall in my opinion was that we could understand conversations in neighbouring rooms. It's a lack of privacy. Luckily, we had considerate neighbours and we were not too bothered by this, and hope we did not... More 

Helpful?
Thank MadameXMTL
Hotel G, Responsable des relations publiques at Hotel Le Chantecler, responded to this review

Dear Guest, We are happy to hear you enjoyed your recent stay at our hotel. Thank you for your great comments. We look forward to welcoming you back in the near future! More 

Montreal
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 13, 2015

The area in Ste-Adèle is awesome! Really nice views from the Terrace area! The indoor Pool is a plus and in the summer you have access to the little lake at the resort! The area surrounding the Hotel is really nice! Specially right now with the leafs changing colours! in the summer there seems to be many activities! The little... More 

Helpful?
1 Thank dannyborja
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Danny, We are happy to hear you enjoyed your recent stay at our hotel. Thank you for your comments. Your feedback is really important as it provides insight in order for us to improve the quality of our product and services. We look forward to seeing you again in the future. More 

Divonne-les-Bains, Rhone-Alpes, France
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 24, 2015

Very Nice location but hôtel rooms needs to be refreshed. Very nice staff at the restaurant at night as well as at breakfast.despite There are hepfulll front desk staff needs to learn smiling at least a littlebit.other staff i met in the corridors do not say a single word .... not even Hello what a pity!!!!

Helpful?
1 Thank OlivierDesplanques35
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Olivier, We would like to thank you for sharing your comments. Please rest assured that they have been taken into consideration. We are glad to know you enjoyed the location of our hotel. Your feedback is really important as it provides insight in order for us to improve the quality of our product and services. We look forward to... More 

Richmond Hill, Canada
1 review
1 of 5 stars Reviewed September 18, 2015

It was our anniversary getaway at Le Chantecler. We were told by the front desk that dinner would be served from 7 to 9 pm. Our dinner was prepaid and the front deck staff knew about it, yet when we arrived at the dinning room the chef was already gone and they couldn't even be sure whether we could get... More 

Helpful?
Thank Bartholomew3
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for taking the time to share feedback on your recent stay with us. We apologize for the situation, as this is exceptionally unusual. Please contact Daniel Dumont, Director of Restoration at 450-229-2476 #674 to make an agreement to rectify the situation. Thank you for your collaboration and we apologize again for the discomfort. Best regards. More 

Dorval, Canada
Level Contributor
132 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed September 16, 2015 via mobile

We were 2 couples for a getaway we had a 2 bedroom suite with full kitchen and living room it was wonderful the staff is very nice and the bistro where we had lunch was nice as well chicken wings were as good as our server had said. Breakfast both mornings was a buffet limited choices but acceptable did enjoy... More 

Helpful?
Thank Cindy G
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Cindy, We are happy to hear you enjoyed your recent stay at our hotel. Thank you for your wonderful comments. We look forward to welcoming you back in the near future! More 

Fort Erie, Ontario
1 review
2 of 5 stars Reviewed August 31, 2015

Beautiful location and setting, Staff well training and very friendly and professional. First night no wifi, no telephone which we were not told about, toilet was not secure to the floor. Move for second night again no wifi and phone worked to the front desk however couldn't phone out or receive calls. Food over priced and poor quailty. Cancelled third... More 

Review collected in partnership with this hotel

Helpful?
Thank DaveSpear
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for taking the time to share feedback on your recent stay with us. We do apologize for the discomfort during your stay. It would be a pleasure to discuss further the inconveniences you experienced. If you wish at any time you may contact us at servicealaclientele@gouverneur.com or at 450 229-2476. Thank you for your collaboration More 

Laval, Canada
2 reviews
4 of 5 stars Reviewed August 30, 2015

The old chalet feel hotel is quaint and charming, with some updates. The food and outdoor dining was excellent. All staff was very friendly and helpful. Small quite private beach was a very relaxing. The operation manager was excellent and went above her duty to be helpful to us. We originally booked for 1 night and enjoyed ourselves so much... More 

Helpful?
Thank ann w
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Ann, Thank you for your comments and recommendation. We are glad to know you enjoyed your stay and service from our staff members. We look forward to seeing you again in the future! More 

Montreal, Quebec, Canada
2 reviews
3 of 5 stars Reviewed August 7, 2015

Good for the price. Beach was nice, water activities were ok but not a lot of equipment available. Restaurant with terrace was lovely but understaffed. I would visit it again but with lower expectations.

Helpful?
Thank Erika D
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for taking the time to share feedback on your recent stay with us. We do apologize for the discomfort during your stay. It would be a pleasure to discuss further the inconveniences you experienced. If you wish at any time you may contact us at servicealaclientele@gouverneur.com or at 450 229-2476. Thank you for your collaboration. More 

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