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Hotel Le Chantecler

1474 Chemin Chantecler | Autoroute 15 nord, exit 67, Sainte-Adele, Quebec J8B 1A2, Canada
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Hotel Le Chantecler
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320 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • Japanese first
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English first
  • All months
    (320)
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    (64)
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    (116)
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    (67)
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    (73)
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Montreal, Quebec
1 review
4 of 5 stars Reviewed 4 days ago NEW

Was a wonderful hotel with so many amenities. Was nice to not have to leave the grounds to have access to a beach with boat rentals, outdoor terasses, pool, hot tub, sauna... We slept in the auberge because there wasn't room in the hotel, but it was still nice.

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Was this review helpful? Yes
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, We are happy to hear you enjoyed your recent stay at our hotel. Thank you for your wonderful comments. We look forward to welcoming you back in the near future! Cordially. More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Accomodations poor, patches on ceiling... Old bedding, far from sound proof but worst of all the staff! "La directrice" is rude, talked down to me and was all around an awful person. Others were far from helpful. Read the fine print! They will not accomodate you even if they screwed up. AVOID!!

Was this review helpful? Yes
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Valued Guest, We thank you for taking the time to review and apologize that your stay was not up to your expectation. We will forward your comments to the Front Desk Manager. We do apologize once again for the discomfort. All of this aside, we would like to invite you back. Your feedback is really important as it provides... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 6, 2015

I reserved 1 night at the Chantecler with my wife and 2 daughters. This used to be our place when our daughters were young teenagers; kind of a yearly retreat during Easter to relax and spend some quality time only the four of us (usually 2 or even 3 nights). My wife and I went also alone many times. Overall,... More 

Was this review helpful? Yes 1
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for sharing your experience. Please rest assured that your comments have been taken into consideration as we greatly value your feedback. During the winter season, the restaurant is only open Saturday and Sunday for the brunch. We are sorry if there was a misunderstanding during the booking. We sincerely apologize for the discomfort and hope to... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed March 18, 2015

The place is well equipped with emenities that can keep you busy. The stay was very affordable, clean and we had access to trails and walked around the ice lake and warmed up to a fire outside. You can skate, snowshoe, everything is 5 minutes away even if you decide to access outdoor activities.

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Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Valeria, Thank you for taking the time to share your comments. We hope to welcome you again in the near future! Best regards More 

Ottawa, Canada
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed March 16, 2015

Stayed in Rustic Rooms - very Rustic indeed! Slanted and creaky floor, busted box spring on one bed, older bathroom, more like something you would find in an old cottage/cabin. Old tube TV that we hadn't seen in years - the kids thought it was funny! Overall, the hotel looks old and in need of a good facelift. Wouldn't stay... More 

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GouverneurManager, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Guest, Thank you for sharing your comments. Please rest assured that they have been taken into consideration. In regards to our room conditions, we understand your disappointment and opinion that our rooms look tired. We are pleased to inform you that there are renovations scheduled for this spring. Your feedback is really important. We apologize for your discomfort and... More 

Montreal, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 6, 2015

After many years I returned to Le Chantecler this week and was very disappointed. Once a centre piece of the Laurentians it is now an outdated, rundown dump in need of serious investment or the wrecking ball. From the lack of a bell man to help with bags upon arrival to the surly attitude of the front desk person the... More 

Was this review helpful? Yes 2
Hotel_Chantecler, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear rbraide, We would like to thank you for sharing your comments. We do apologize for the discomfort you experienced during your stay. Please rest assured that your comments have been taken into consideration. In regards to our room conditions we understand your disappointment and we are pleased to inform you that there are renovations scheduled for this spring. Your... More 

Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 1, 2015

This hotel is old and falling appart. A piece of metal felt from the ceiling in our room and could of easily fall on someone's head. We were supposedly on the newest part of the hotel so I can't imagine the old part. Bathroom tiles were all broken, not possible to get ice in any of the ice machines. Even... More 

Was this review helpful? Yes 3
Hotel_Chantecler, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Christina Thank you to write your comment about your stay with us. Please accept our sincere apologies . Your comments are taken seriously and we want to tell you that we have done some renovations . Our goal is to offer the best experience to our customers. Sincerely More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 29, 2014

I booked the room by phone, asked for the room with the view on the lake in the part of Chauteau named Seigneurie. Arrived and got a room in Auberge, the furthest corner with windows on the wall of bushes. Part C, the simpliest, cheapest part located the most far from the pool, restaurant, lake etc. They explaned that Seigneurie... More 

Was this review helpful? Yes 1
Hotel_Chantecler, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Madam, Thank you to write your comments about your stay with us . Please accept our sincere apologies for the bad experience you had at the Chantecler. Our goal is to offer the best experience to all our customers. We hope to have the pleasure to welcome you once again. Sincerely yours. More 

1 review
3 of 5 stars Reviewed November 19, 2014 via mobile

Looking for a hotel that was very close to the Grand Place, but this one was a little further than expected. The outside looked "ghetto" and the surrounding neighbourhood didn't leave me feeling confident in my choice. The room was smaller than the pictures led on and not enough outlets to charge the two phones and camera we brought with... More 

Was this review helpful? Yes
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Christine, Thank you for giving your feedback on your experience at Le Chantecler. The satisfaction of our customers is our priority. Please rest assured that your comments have been taken into consideration. We are sorry if your stay did not satisfy your needs. It would be a pleasure to discuss further the inconveniences you experienced during your stay. If... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 8, 2014

My family and i stayed here for a week in October.From the moment we arrived we were given the warmest welcome and made to feel very much at home.Most importantly the price is decent for the quality of the hotel. thanks

Was this review helpful? Yes 1
Hotel G, Public Relations Manager at Hotel Le Chantecler, responded to this review

Dear Ryan, Thank you for this positive feedback! We are looking forward to welcome you again in the near future. Sincerely More 

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