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The Palazzo Montecasino

Certificate of Excellence
Hotel website
No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
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The Palazzo Montecasino
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454 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (454)
  • Mar-May only
    (132)
  • Jun-Aug only
    (111)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (111)
All months
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

You can't argue about the service or quality ...but to be honest it's the stuff at the edges that differentiates it from a truly great hotel. You have to give 4 out of 5 for effort but in the end it's 3 at best due boarding on a 2 for the execution. I was given an upgrade upon arrival to... More 

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Cape Town Central, South Africa
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the fourth year that we stayed over at the Palazzo. Spacious, comfortable, luxurious - makes any stay over special. Each year delivers 5 star quality. Personnel deliver impeccible service. Breakfast superb quality with wide variety. Same even for impromptu mid-afternoon snack and champagne. Beautiful grounds with interesting bird sancuary right next to hotel. Montecasino entertainment complex also adjacent... More 

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East London, South Africa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel is definitely top notch with friendly and efficient staff who attends to all your needs. Situated very central and in walking distance to the shows and boasts the most stunning gardens. Would highly recommend to all.

Review collected in partnership with Tsogo Sun Hotels

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Maputo, Mozambique
1 review
5 of 5 stars Reviewed 5 days ago NEW

Well located and a nice place to stay. On arriving the parking team was very helpful as well as at reception the team was very professional. The room is a must and the room service was 100%. The view over the pool is amazing. I'll recommend this hotel to my friends.

Review collected in partnership with Tsogo Sun Hotels

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear luizs165 Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met your expectations. Your wonderful comments have been shared with the porters and reception staff that assisted you so professionally upon your arrival. We look forward... More 

South Africa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a really good hotel with exceptional staff. The rooms are comfortable with good beds and linen. The bathroom amenities were good but nothing special. The hotel and surrounds is beautiful. Good Wi-Fi once you complete the complicated sign up. The gardens and pool were outstanding. The access to all types of entertainment and shops is a big plus.... More 

Review collected in partnership with Tsogo Sun Hotels

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Majortom Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for unsatisfactory breakfast offering during your stay. Your comments have been constructively communicated to the executive chef in order to assist us in improving on our service delivery. We always... More 

Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Always a pleasure to be at Palazzo and Montecasino. Great entertainment and excellent food at 360 Liquid, Beira Alta (best prawns in SA) and Mike Milosovic of Casino my man, he will always go out of his for his customers. A great place to stay at and be totally entertained.Good rooms and service and you never know who you run... More 

Review collected in partnership with Tsogo Sun Hotels

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Colin R Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations. It is fantastic to learn that you had the pleasure of being amongst our regular high profile public figures. I... More 

Port Elizabeth, South Africa
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Palazzo for three nights! Stunning. The outstanding features are: *staff members - dedicated, courteous, friendly - without exception. *food excellent and the vegetarian options very good *our room was lovely and the attention to little details lovely.

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Sandra M Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our staff were able to create great and memorable experiences for you. Your wonderful comments have been shared with the rest of the team and we are proud of all... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying here for the third time within a year, I'm pretty sure that a fourth time and more will come. It's simply one one if my favorite hotels at the moment. Large rooms decorated in the same Italian style as the rest of the hotel. Plenty TV channels. Workable internet connection with 1 GB cap. Huge bed and bath room.... More 

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Tomas M Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted to have successfully met your expectations once again and look forward to welcoming you back to Palazzo. Your positive comments have been shared with the rest of the team. Kind Regards,... More 

Rome, Italy
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this hotel. It is done in the style of a Traditional Italian Old Fashioned Luxury Hotel and the decor is amazing. I have been many times and can recommend it to anyone. It is slightly more pricier than most other hotels in the region apart from the Saxon. It is attached to the Monte casino complex which is... More 

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear WorldwideTravellerRo Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted to have successfully met your expectations once again. As a frequent guest at our hotel please note that you are eligible for accommodation, food and beverage discounts upon your enrolment to our... More 

Marondera, Zimbabwe
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel. It was our first visit and, unfortunately, we could only spend one night. We were very impressed with the opulent decor of the entire hotel; it exudes absolute luxury... and we were not disappointed with the service either. We received a professional and friendly check-in service; received a room-upgrade without request and were generally treated... More 

Was this review helpful? Yes 1
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Fotini T Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that overall our product and service delivery met your expectations. Your comments regarding breakfast have been constructively commuinicated to the Executive Chef in order to assist us in improving on our... More 

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Hotel & grounds (38)
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