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The Palazzo Montecasino

Certificate of Excellence
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No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
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The Palazzo Montecasino
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The Palazzo Montecasino
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406 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have only one negative thing to say about this hotel. I attempted to get room service and had to call 4 times before someone finally answered the phone. That said, it was worth the wait, the food was amazing and very reasonably priced. It was delivered by a lovely gentleman called John who was just one of the truly... More 

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Johannesburg
1 review
4 of 5 stars Reviewed yesterday NEW

The ladies at the reception area should always welcome with a genuine smile and ask if the customer is a club member so as to update but they never did. I was honestly truly disappointed. My contact numbers are 0762339322

Review collected in partnership with Tsogo Sun Hotels

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Kempton Park, South Africa
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You always receive fantastic service when you stay at The Palazzo. The hotel grounds are exquisite and the staff courteous and friendly. We stayed in a superior room, the room is very comfortable and good value for money. To end off a perfect stay The Palazzo offers an extensive breakfast of the highest quality.

Review collected in partnership with Tsogo Sun Hotels

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Springs, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After booking my reservation at the four star hotel at Motecasino (four adults and two children), I received a call saying that I had been upgraded to the five star Palazzo hotel for the same price. I was very happy with this arrangement as we were taking our in-laws along to see a show. On arrival I was informed that... More 

Review collected in partnership with Tsogo Sun Hotels

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A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

I stayed at The Palazzo with my two children as a birthday treat for my daughter as we had tickets for Mama Mia. When we arrived, the children were offered to help themselves to a special candy bar in reception. I was offered a glass of wine. It really set the tone for a lovely stay. Great room, comfortable beds... More 

Review collected in partnership with Tsogo Sun Hotels

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear TripAdvisor Member Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed a warm welcome upon arrival and that our team positively contributed to your daughter's birthday celebration. We look forward to welcoming you back to the Palazzo Kind Regards,... More 

Senior Contributor
36 reviews 36 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Well, as you saw already for the pictures... looks like an Italian Palace, but don't be fooled by the pics only... 1) Good Rooms; 2) Very friendly staff, 3) Food is GREAT; 4) Wines... top Didn't used the pool, but looked appealing :) Nearby (walking distance in 2 minutes) you have the Casino and all other ammenities like Restaurants, Cinemas,... More 

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Luis G Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met your expectations. We certainly do hope that next time you have more time to enjoy our pool experience. We look forward to welcoming you... More 

Sasolburg, South Africa
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed everything - the room, breakfast and employees, especially the employees as they were all friendly, helpful and attentive. I can honestly encourage all to visit this hotel. The garden is beautiful and as I usually drive and cannot have wine with my dinner, this time it was different as I could walk to my room!!!!!

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear A D Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay with us and found the staff to be friendly and welcoming. We look forward to welcoming you back to the Palazzo Kind Regards, Ayanda Mazibuko Deputy... More 

Ohio
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel, great experience, room a little bit cramped, but fortunately didn't spend much time there. The breakfast was yummy. Cosy little nooks to read the paper and enjoy a cup of coffee during the day. The gym is very outdated and very stuffy- JHB is at 5,751ft/1,753m altitude so its hard to exercise there from 500ft - not much... More 

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear BigFootMidlands Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for the unpleasant temperature in the gym and the size of the room. Your comments regarding the equipment have been constructively communicated to the relevant department in order to assist... More 

Durban, South Africa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this Estebalishment for the Easter Weekend and boy did it exceed all expectations. From check in to luggage deposit and all round service this hotel is fabulous. Every little detail is taken care of. Customer service is top class and food is outstanding. They even made my little one feel so comfortable and took care of his very... More 

Was this review helpful? Yes 1
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear NaidooDBN Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations. We trust that we can retain you as a loyal customer. Your compliments have been shared with Bilal for going the... More 

Durban, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have never been disappointed when staying at the Palazzo Montecasino the staff the food and the wonderful service.They continue to impress us each time we stay there from the moment you arrive until your departure there is no where in the Johannesburg area to compare with this great hotel.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Patricia Ann S Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. Your comments leave us with such a great sense of achievement and having managed to consistently delivery to your expectation is something that we are very proud of as a team. We look... More 

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