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The Palazzo Montecasino

Certificate of Excellence
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No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
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The Palazzo Montecasino
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The Palazzo Montecasino
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394 reviews from our community

Traveler rating
    216
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    41
    14
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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  • All months
    (394)
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    (103)
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    (80)
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    (100)
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Marbella, Spain
Senior Contributor
36 reviews 36 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Very good place to spend a day if you are not staying there. Constructed as an Italian Village with a casino, shops, and restaurants within secured premises. It also has a theatre (now showing Mamma Mia), cinema and the beautiful Bird Gardens.

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear SusanMarbella Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met your expectations. We look forward to welcoming you back to the Palazzo. Kind Regards, Ayanda Mazibuko Deputy General Manager Palazzo Montecasino More 

South Africa
Top Contributor
77 reviews 77 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked a Sunday High-Tea bridal shower at the Medeo restaurant at the Palazzo Hotel. Being a medium sized party we received the terrace space overlooking the beautiful gardens, it was private & very well organised. The reception was very hospitable, the waiters were efficient & pleasant & they made the function a very lovely affair. The selection of... More 

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear P_0683 Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met your expectations. We look forward to welcoming you back to the Palazzo. Kind Regards, Ayanda Mazibuko Deputy General Manager Palazzo Montecasino More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I am getting married in September and wanted to stay at the Palazzo for our wedding night but while Southern Sun have been good enough to arrange a group booking discount for our international guests, I am left very disappointed by their customer service for our big day. On my wedding day, I wanted to check in 2.5 hours early... More 

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear KerrynD Thank you so much for your valuable feedback regarding your experience with us. We are unfortunately unable to guarantee any early arrivals for any guest unless the room has been booked the night before to secure the early arrival. This is done in order for us to have an opportunity to optimise fully on our room capacity every... More 

Coventry, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Being a very regular hotel customer, I have to say this one is hard to beat !! From perfectly manucured gardens, very comfortable rooms ,excellent service,to ultra friendly staff, the list is long !! the Palazzo is located in the heart of montecasino complex which means that you don't have to go very far for food and entertainment . the... More 

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear taz3999 Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations and thank you for your loyalty. We look forward to welcoming you back to the Palazzo. Kind Regards, Ayanda Mazibuko Deputy... More 

Louis Trichardt, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is a must stay Hotel. I say this with confidence you will return for more!!! My wife and I had an AWESOME time! Friendly and helpful staff!!! They go out of their way to make u feel important!!!!

Review collected in partnership with Tsogo Sun Hotels

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AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Michael K Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations and thank your for confidence in us. We look forward to welcoming you and your wife back to the Palazzo.... More 

Long Island, NY
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spacious luxurious rooms and comfortable beds with great restaurant and service! We stayed two nights. Staff helpful in planning excursion. Next door to a mall with many restaurants and a casino. Highly recommended!

Was this review helpful? Yes
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear jcaa20 Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met your expectations. We look forward to welcoming you back to the Palazzo. Kind Regards, Ayanda Mazibuko Deputy General Manager Palazzo Montecasino More 

Johannesburg
1 review
5 of 5 stars Reviewed 3 weeks ago

Always a treat staying at Montecasino's Palazzo Hotel. Hotel rooms are palatial and five star comfort. Breakfast such a treat before spending some down time in the well manicured gardens or chilling at the pool. Family loved their stay.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Kavir P Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations. We look forward to welcoming you back to the Palazzo. Kind Regards, Ayanda Mazibuko Deputy General Manager Palazzo Montecasino More 

Dubai
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Your hotel is in the premium sector and should therefore be flawless. Our shower drain smelled foul and there is black mould in the shower which I was able to remove very easily with a cloth - this is not acceptable and is indicative of a failure to do hygiene inspections in your rooms.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear David D Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for the shower drain that was not properly inspected. Your comments have been constructively communicated to the Executive Housekeeper in order to assist in improving on our service delivery.... More 

Canterbury, Kent
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here on business but when I left I felt like I had been on holiday. The staff were so welcoming. My room was beautiful. The food was delicious and the wine great. It's such a beautiful hotel that I would like to return on holiday for a longer time. Pertunia and Ishmael were particularly helpful at the concierge... More 

Was this review helpful? Yes
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Jamcats10 Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that our friendly staff, product and service delivery created a setting where you felt on holiday as opposed to just a business trip. It is wonderful to learn that Petunia and Ishmael... More 

Centurion, Gauteng, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for one night on our 2nd wedding anniversary. It was perfect! On arrival we were warmly welcomed and congratulated for the special occasion plus we received a complimentary welcome drink to take up to the room. The rooms are very clean and a decent size with a lovely smell to them. Dinner and service at the hotel... More 

Was this review helpful? Yes
AyandaM83, Manager at The Palazzo Montecasino, responded to this review

Dear Melissa R Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us. We are delighted that we were able to positively contribute to your wedding anniversary celebrations. Your wonderful comments have been shared with the rest of the team. We look forward to welcoming you back... More 

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