We flew from BC to Calgary for a sporting event ... this hotel is close to the airport and all amenities! The staff is wonderful and very helpful, making us feel right at home. The hotel itself is very up to date and modern, everything in working order. The rooms are clean, the beds superb, probably some of the best...
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I booked 3 nights here travelling with 5 kids and myself during Spring Break. The plan was to visit Drumheller and then the Calgary tower and zoo. I booked 2 rooms and requested adjoining ones, the staff got it right on and had the rooms ready for us.
The rooms itself were standard issue with 2 queen beds. It was...
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Thank you for your review of our hotel. We apologize for the pool improvements during the first couple days of your stay. It is very rare that we have to close the pool completely; however we strive for perfection when it comes to our guest’s safety. I am glad that we could provide an alternative for the inconvenience.
We are...
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we bought the puppy pkg dogs can stay for ten dollars more and they receive a dog toy each worth ten plus dollars pool and waterslide very nice and there is a pets floor for pet owners to stay on so you do not have to worry about disturbing non pet owners. Breakfast buffet is excellent and free!
Thank you so much for the wonderful review of our property. We are very proud to be a "Pet Friendly" hotel while still respecting pet allergies. We hope to see you again in the near future.
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The rooms were new and clean. Very good setup and very quiet. For a new hotel the TV and thermostat were old which was surprising.
Thank you very much for your wonderful comments. We take our customers comments very seriously and you will be happy to know that since your last stay, we have upgraded all our televisions to 37" flat screen HDTVs with upgraded HD cable programming. We look forward to you staying with us again.
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Best bang for you buck. Great service, and family place to stay. Pool was a lot of fun, and can't complain about the bonus of a fantastic breakfast! All the staff was so professional and friendly, very clean. Can't think of one bad thing to say about this hotel!
Thank you very much for the positive comments. I have printed this off for all the staff to see. We hope we can provide an excellant stay with you again in the near future.
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The rooms are very clean. The staff is very pleasant & helpful. The pool was very clean. The Breakfast is exceptional. You want an enjoyable stay in Airdrie This is the hotel for you.
Thank you for staying with us. We are very glad you enjoyed your stay and look forward to providing another excellent stay in the future. I enjoy passing these comments along to the hard working staff. Thank you.
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Just recently travelled to this location Feb 10-11/2012 and have stayed here before, love it. Upon check-in I was disappointed for having to wait to check in with no one around, no other guests being checked in, after waiting for a few minutes I could hear someone talking in a room off the side, it sounded like a personal conversation...
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First and foremost, I apologize if your check-in process was than perfect. We strive to excel in customer service and efficiency and I assure you that this is not the norm. I would hope that your interactions with the other staff may show that. I have spoken with the staff to ensure this does not happen again.
I truly appreciate...
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The front desk clerk was very welcoming and helpful. The room was large and comfortable and very clean. The beds were also very comfortable. The breakfast was very good and included the standard cold selection plus scrambled eggs and bacon. I will definitely stay again.
We are very pleased that you enjoyed your stay with us. We look forward to seeing you in the future. It's always a pleasure to forward on positive feedback to the staff.
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It all started on my second night when I went to have a shower. I closed the door to the bathroom while the room heated up a little and could not get back into the bathroom. The door was inoperable. After almost an hour it was decided that I change rooms, which I did. That's when the real problem started....
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I am really sorry that this happened to you. Since your stay, we have conducted a thorough refresher on key control and security with all staff. They have also been reminded in the importance of proper communication. Please feel free to contact me directly . I would like an opportunity to have you stay with us again and show you...
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A genuine smile and a pleasing attitude is what we found when we walked into this hotel lobby. There was a real desire to meet our needs. Rooms are large and just starting to show some minor wear. Comfortable beds. Breakfast is above average. Great location.
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