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BEST WESTERN Airdrie

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121 Edmonton Trail SE, Airdrie, Alberta T4B 1C2, Canada
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BEST WESTERN Airdrie
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BEST WESTERN Airdrie
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113 reviews from our community

Traveler rating
    44
    28
    14
    11
    16
See reviews for
26
21
7
34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (113)
  • Mar-May only
    (16)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (35)
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    (24)
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Cranbrook, Canada
1 review
5 of 5 stars Reviewed 1 week ago

All the staff were friendly and polite with a great breakfast and they care about there customers even the children. asked us everyday how our day was and they even said good morning, they also included the children when they asked us stuff. Keep up the great work guys we will be back!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Good Day peter Thank you for your kind review. Our staff enjoyed having you and your family stay with us. We treat everyone with the same respect whether they are young children or the guests are elderly. We strive to be the friendliest hotel any one has visited. We look forward to your next visit. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We had an excellent stay. The staff was beyond friendly and very accommodating. Our rooms were super clean and housekeeping was great about keeping us well stocked in towels and coffee. The complimentary breakfast was delicious and plentiful. I highly recommend staying here.

Was this review helpful? Yes
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Thank you Amy for the great review. It was a pleasure having you stay with us. Our team strives to give the best service possible as they truly love what they do. We look forward to seeing you again soon. More 

1 review
5 of 5 stars Reviewed February 19, 2015

The staff were extremely helpful and friendly, especially Stephanie and the assorted bar staff. They went out of their way to ensure my stay was pleasant and helped with directions around town. The rooms were very clean and there was someone come around every day to ensure things had been done ie room auditors (?) A fine place to stay!

Was this review helpful? Yes
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Dear Lawrence, Thank you for acknowledging Stephanie. She is what we call our Bestwestern Angel. She truly loves her job and she teaches her staff to be the same and it really shows. We also want to make sure that when you check in, that your rooms are up to your standards and that is why we double check everything... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2015

Building falling apart maintenance staff and management not caring about the repairs on the building. dripping water from lobby ceiling pails located thru out lobby. Noisy bar with VLTS Drunks all over the place cigarette butts all over parking lot and staff are rude.

Was this review helpful? Yes
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Dear Sir, I wanted to take this opportunity to apologize for your experience when you stayed at our property last year. We have since been through a lot of changes with staff and management so we have taken the time to upgrade a lot in the Hotel. We would like to take the time to invite you back to give... More 

1 review
5 of 5 stars Reviewed February 17, 2015

Had a great time. lounge was good, food was great! won a ton at the VLT's. Stayed there for a week, slept well, great staff. always felt welcomed. I would definitely recommend to stay at this hotel. Thanks!

Was this review helpful? Yes
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Dear Joel, I'm glad to hear that you had a great week and that you went home with some shopping money. It was a pleasure having you stay with us and we hope to see you soon. More 

Airdrie, Canada
1 review
5 of 5 stars Reviewed February 17, 2015

Stayed there for a about a week, while waiting to go back up north. Front staff and lounge staff really made the difference. All very friendly with great service. I know where I will be staying when I return.

Was this review helpful? Yes
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Dear SIr, Thank you for choosing Bestwestern as your Hotel to stay at. We strive to offer the comforts of home as we recognize that you are away from your OWN home a lot. I'm very happy to hear that our staff went above and beyond to make it a comfortable stay. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2015

Stayed here while working out of town. The staff made it feel like a home away from home! Great service and a relaxed atmosphere. Champions is a great lounge that will always make you feel welcome. Great location with many restaurants nearby that can satisfy any worker.

Was this review helpful? Yes 2
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Thank you very much for the great review. We are very happy that you chose our hotel to stay at. Your crew are a bunch of great guys who treat us with so much respect. We hope that you continue to stay with us and thank you for your kind words More 

1 review
5 of 5 stars Reviewed February 16, 2015

Our room looked and smelled clean. The hot tub was good. The breakfast was excellent although it might be nice to see a few gluten-free options. Staff was friendly and helpful. The lounge in the hotel was nice because we could eat supper and have a drink and not have to drive. Their steak sandwich was awesome!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Dear Guest, we are so very happy that we made your stay enjoyable. The best part is that we offer amenities to our guests so that they don't have to travel far and can just stay and relax. Our new chef is amazing with the food he creates and I am very happy that you enjoyed everything. we look forward... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 27, 2015

I decided to bring my friends to best western after our trip from banff as i am feeling tired to drive that time and we needed a place that has a cable so that we could watch the live telecast of a certain event. We are so glad when the staff provided us the list of their channels because they... More 

Was this review helpful? Yes 1
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Dear Guest, I am truly sorry that your stay with us was not up to your standards. The NBC channel is available but i apologize that you were not informed as to what channel number it was on. We strive to give excellent service and unfortunately we dropped the ball. Please give us another opportunity to make it up to... More 

Medicine Hat, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 2, 2015

Let me explain the title. My daughter was travelling north to Edmonton and got caught in a snow storm. The highway wasn't closed yet, but there were multiple accidents. Rather than risk it, she needed a place to stay and I phoned this hotel hoping to be able to book on her behalf and pay. A woman named Tricia helped... More 

Was this review helpful? Yes 1
BWAirdrie, General Manager at BEST WESTERN Airdrie, responded to this review

Sir, Thank you for your kind words. Trish is a great asset to my team and i wish i could clone her. She exemplifies the true meaning of team work. We were very happy that we could accommodate your daughter as the weather was awful. We would love to have you and your family come visit with us and i... More 

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