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All 10 Brooks hotels

Heritage Inn Hotel and Convention Centre

3.0 of 5 Hotel   |   1217 2nd Street West, Brooks, Alberta T1R 1B8, Canada
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Heritage Inn Hotel and Convention Centre
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48%
Ranked #8 of 10 hotels in Brooks
A recent review
5 of 5 stars Reviewed February 1, 2013
Lyn M Sparwood
  • Reviews (25)
  • Photos (26)
  • Amenities
  • Room tips (3)
  • Location
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25 people have reviewed this hotel

Traveler rating
    6
    4
    3
    5
    7
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8
7
1
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
Eyebrow
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed September 25, 2013

We made an error in booking our room. Intended to be next door. Shock does not even come close to our feeling when we booked in. The lobby gave us a feeling we were booking into a party, hang out place for folks coming out of the bar and couldn't drive home. It was dark and grungy. The room although... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, All guest feedback is appreciated and reviewed by our management and staff. I was pleased to see that you found the beds comfortable and the service to be great but am sorry about the trouble with your faucet and the smoke. We do our best to monitor smoking in the nonsmoking areas. We are sorry that the inconsideration... More

York, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 17, 2013

We think our travel agent meant to book us into the Heritage Suites which were next door, as after the great hotels of our journey through British Columbia, arriving at this place gave us a bit of a shock! The hotel corridors looked as though they had been home to a number of fights, indeed our door looked as though... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Ii was distressed to read your review but do appreciate your candidness. I have reviewed your concerns directly with our Housekeeping Manager and do apologize for the lack of cleaning standards. I’d like to mention that we are in the process of planning a guestroom and lobby renovation later this summer/fall and hope to have it complete by... More

Edmonton, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 29, 2013

This was our second time staying in Brooks during the month of May 2013 and we needed to stay at a hotel that allowed small dogs. I had called a day before to make sure this hotel allowed dogs since the one we wanted to stay in did not allow them. The man was polite and told me my dog... More

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am sorry to hear about your experience and want to assure you that we are following up on both the service deficiency at our front desk and the maintenance issues that you pointed out in your... More

Sparwood
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 1, 2013

we were with a hockey team.the staff at the front desk were so helpful even gave us a late checkout ,I would come again thanks

Was this review helpful? Yes
HeritageInn_11, Director of Sales at Heritage Inn Hotel and Convention Centre, responded to this review

February 11, 2013 Many thanks for taking the time to comment on your hockey team's recent stay at our property. I am happy to hear that our staff provided a high level of service for your team! We appreciate the opportunity to host larger groups and we are pleased that your experience with us met your expectations! Thank you for... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 14, 2013 via mobile

I was disgusted with this hotel, the rooms are nothing like they show on the website, our room was filthy, the bathtub tap ran constantly, toilet was filthy, dirt and dust everywhere. And to top it off we found BUGS IN THE BED! The front desk person took his sweet time coming up to check the bed and said they... More

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your stay with us. I would like to apologize for how this situation was handled and the unfortunate circumstances that occurred with your stay. I am disturbed to hear about the condition of your room. Under no circumstances is it acceptable to have a guestroom that... More

Winnipeg, MB
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

The Heritage Inn was a great place to stay. The staff was efficient upon check-in and check-out. The suite we had on the top floor was large and comfortable. The main room had a comfortable couch, two arm chairs plus a queen size bed. The fridge was roomy and there was a microwave and coffee pot. The bedroom had a... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest. Many thanks for the wonderful review of our Heritage Inn & Suites, our boutique hotel in Brooks. I was very pleased that you enjoyed your stay with us. It is always a pleasure to hear from our customers about their experiences and their time spent with us. It is wonderful that you had a chance to experience some... More

1 review
3 of 5 stars Reviewed October 26, 2012 via mobile

Not bad for the price... Needs a little updating. The front reception area & the hallways are nicely updated. The rooms are a different story. The rate ($89 a night) includes a hot breakfast, the staff was very friendly! The only downfall was that you could hear people coming & going, on our floor & the one above us.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Many thanks for taking the time to reflect on your stay with us at the Heritage Inn Hotel & Convention Centre. It is our goal to provide both value and comfort to all our guests. I am glad that you enjoyed dealing with my staff and will be sure to share your comments with them. I am constantly... More

Medicine Hat, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 5, 2012

This hotel was not too bad but I was a little shocked to find no amenities in the room. There was no coffee pot, no blow dryer and no iron. I found out that you had to go to the front desk to get all of these things. I also had to alert the front desk that our room smelled... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Thank you for taking the time to comment on your recent stay with our property. Your feedback is important to us as we continually strive to meet our customer’s needs and to improve the quality and service we provide. I have noted your comments regarding the smoke smell in the room. We have recently converted the majority of our remaining... More

Calgary
Contributor
16 reviews 16 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 25, 2011

My husband was working in the area and I met up with him here as a quick overnight getaway. Found this hotel on the internet & read the reviews - some were good & others poor, so I wasn't sure what to expect. Location was perfect (next to Wendy's and just a 1 minute walk to Tim Horton's). When I... More

Was this review helpful? Yes 1
Edmonton, Canada
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 16, 2011

We stayed at the Heritage Inn Hotel in Brooks over a weekend while we attended a family wedding. The front desk staff were very friendly, the waitress in the lounge poured a generous glass of wine, the breakfast in the restaurant was excellent on both days (great Sunday buffet) and the servers were very accommodating with our large family. Although... More

Was this review helpful? Yes
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Additional Information about Heritage Inn Hotel and Convention Centre

Address: 1217 2nd Street West, Brooks, Alberta T1R 1B8, Canada
Location: Canada > Alberta > Brooks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Heritage Inn Hotel and Convention Centre 3*
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Also Known As:
Heritage Hotel Brooks
Heritage Inn Hotel And Convention Centre Brooks, Alberta

26 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (10)
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Bathroom (1)
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Other (5)

Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Number of rooms
106

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