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Heritage Inn Hotel and Convention Centre

1217 2nd Street West, Brooks, Alberta T1R 1B8, Canada
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Heritage Inn Hotel and Convention Centre
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Heritage Inn Hotel and Convention Centre
Heritage Inn Hotel and Convention Centre
Heritage Inn Hotel and Convention Centre
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26 reviews from our community

Traveler rating
    6
    4
    4
    5
    7
See reviews for
9
7
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6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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York
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 7, 2014

There's 2 hotels next door to each other, both called Heritage Inn. The one we stayed in looked the least inviting, and the lobby/restaurant/public areas don't look particularly up to date. We had similar feelings when viewing the room, but the beds were really really comfortable, it was very clean and tidy, and it was a very reasonable price too.... More 

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HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, I appreciate that you have taken the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am pleased that you enjoyed our Simmons Beautyrest Recharge Hotel Excellence beds and duvet bedding and that you had a “Great Sleep”! I appreciate the report regarding the shower maintenance issue in your guestroom... More 

Eyebrow
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed September 25, 2013

We made an error in booking our room. Intended to be next door. Shock does not even come close to our feeling when we booked in. The lobby gave us a feeling we were booking into a party, hang out place for folks coming out of the bar and couldn't drive home. It was dark and grungy. The room although... More 

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HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, All guest feedback is appreciated and reviewed by our management and staff. I was pleased to see that you found the beds comfortable and the service to be great but am sorry about the trouble with your faucet and the smoke. We do our best to monitor smoking in the nonsmoking areas. We are sorry that the inconsideration... More 

York, United Kingdom
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed August 17, 2013

We think our travel agent meant to book us into the Heritage Suites which were next door, as after the great hotels of our journey through British Columbia, arriving at this place gave us a bit of a shock! The hotel corridors looked as though they had been home to a number of fights, indeed our door looked as though... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Ii was distressed to read your review but do appreciate your candidness. I have reviewed your concerns directly with our Housekeeping Manager and do apologize for the lack of cleaning standards. I’d like to mention that we are in the process of planning a guestroom and lobby renovation later this summer/fall and hope to have it complete by... More 

Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 29, 2013

This was our second time staying in Brooks during the month of May 2013 and we needed to stay at a hotel that allowed small dogs. I had called a day before to make sure this hotel allowed dogs since the one we wanted to stay in did not allow them. The man was polite and told me my dog... More 

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am sorry to hear about your experience and want to assure you that we are following up on both the service deficiency at our front desk and the maintenance issues that you pointed out in your... More 

Sparwood
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 1, 2013

we were with a hockey team.the staff at the front desk were so helpful even gave us a late checkout ,I would come again thanks

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HeritageInn_11, Director of Sales at Heritage Inn Hotel and Convention Centre, responded to this review

February 11, 2013 Many thanks for taking the time to comment on your hockey team's recent stay at our property. I am happy to hear that our staff provided a high level of service for your team! We appreciate the opportunity to host larger groups and we are pleased that your experience with us met your expectations! Thank you for... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 14, 2013

I was disgusted with this hotel, the rooms are nothing like they show on the website, our room was filthy, the bathtub tap ran constantly, toilet was filthy, dirt and dust everywhere. And to top it off we found BUGS IN THE BED! The front desk person took his sweet time coming up to check the bed and said they... More 

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your stay with us. I would like to apologize for how this situation was handled and the unfortunate circumstances that occurred with your stay. I am disturbed to hear about the condition of your room. Under no circumstances is it acceptable to have a guestroom that... More 

Winnipeg, MB
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

The Heritage Inn was a great place to stay. The staff was efficient upon check-in and check-out. The suite we had on the top floor was large and comfortable. The main room had a comfortable couch, two arm chairs plus a queen size bed. The fridge was roomy and there was a microwave and coffee pot. The bedroom had a... More 

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HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest. Many thanks for the wonderful review of our Heritage Inn & Suites, our boutique hotel in Brooks. I was very pleased that you enjoyed your stay with us. It is always a pleasure to hear from our customers about their experiences and their time spent with us. It is wonderful that you had a chance to experience some... More 

1 review
3 of 5 stars Reviewed October 26, 2012

Not bad for the price... Needs a little updating. The front reception area & the hallways are nicely updated. The rooms are a different story. The rate ($89 a night) includes a hot breakfast, the staff was very friendly! The only downfall was that you could hear people coming & going, on our floor & the one above us.

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HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Many thanks for taking the time to reflect on your stay with us at the Heritage Inn Hotel & Convention Centre. It is our goal to provide both value and comfort to all our guests. I am glad that you enjoyed dealing with my staff and will be sure to share your comments with them. I am constantly... More 

Medicine Hat, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 5, 2012

This hotel was not too bad but I was a little shocked to find no amenities in the room. There was no coffee pot, no blow dryer and no iron. I found out that you had to go to the front desk to get all of these things. I also had to alert the front desk that our room smelled... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Thank you for taking the time to comment on your recent stay with our property. Your feedback is important to us as we continually strive to meet our customer’s needs and to improve the quality and service we provide. I have noted your comments regarding the smoke smell in the room. We have recently converted the majority of our remaining... More 

Calgary
Contributor
15 reviews 15 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 25, 2011

My husband was working in the area and I met up with him here as a quick overnight getaway. Found this hotel on the internet & read the reviews - some were good & others poor, so I wasn't sure what to expect. Location was perfect (next to Wendy's and just a 1 minute walk to Tim Horton's). When I... More 

Was this review helpful? Yes 1
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27 photos of this hotel

Management photos: Courtesy of the property manager

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