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All 9 Brooks hotels »

Heritage Inn Hotel and Convention Centre

3.0 of 5
1217 2nd Street West, Brooks, Alberta T1R 1B8, Canada
Hotel amenities
Heritage Inn Hotel and Convention Centre
Ranked #5 of 9 hotels in Brooks
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveler rating
    5
    3
    2
    5
    3
Date Rating
Medicine Hat, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 5, 2012

This hotel was not too bad but I was a little shocked to find no amenities in the room. There was no coffee pot, no blow dryer and no iron. I found out that you had to go to the front desk to get all of these things. I also had to alert the front desk that our room smelled... More

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HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review
January 12, 2012

Thank you for taking the time to comment on your recent stay with our property. Your feedback is important to us as we continually strive to meet our customer’s needs and to improve the quality and service we provide. I have noted your comments regarding the smoke smell in the room. We have recently converted the majority of our remaining... More

Calgary
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2011

My husband was working in the area and I met up with him here as a quick overnight getaway. Found this hotel on the internet & read the reviews - some were good & others poor, so I wasn't sure what to expect. Location was perfect (next to Wendy's and just a 1 minute walk to Tim Horton's). When I... More

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Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 16, 2011

We stayed at the Heritage Inn Hotel in Brooks over a weekend while we attended a family wedding. The front desk staff were very friendly, the waitress in the lounge poured a generous glass of wine, the breakfast in the restaurant was excellent on both days (great Sunday buffet) and the servers were very accommodating with our large family. Although... More

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Victoria, Canada
Top Contributor
55 reviews 55 reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 11, 2011

A clean, standard, convenient and comfortable place to stay. Pleasant desk staff. Good breakfast included. Front desk staff offered cable for laptop when the WIFI signal was weak. We would stay again at this location. Be sure to choose this newer hotel for the additional small cost over the one next door.

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Brooks, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 19, 2011
2
people found this review helpful

Me and a few friends were put up in the old heritage for business while we worked on the oil rigs. We stayed in the old hotel for over 60 days getting to enjoy the horrible stank of marijuana every minute of the day as we walked down the halls to the parking lot, front lobby and to eachothers rooms.... More

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Calgary, Alberta, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2010 via mobile

We stayed at the Heritage Inn over Christmas and they were the "Santa" of our visit to Brooks. Friendly staff, clean rooms and an easy location off the hwy made for a relaxing stay! Mary-ann, Kim and Carl were the "elves" that made it all happen.

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Billings, Montana
1 review
2 of 5 stars Reviewed October 12, 2010

My husband and I stayed in this hotel for 4 days and 3 nights and were astounded to find that it did not have near the amenities as described on their online site. In addition, there were holes in the bed cover, the television did not have a remote control and often shut off while we were watching it, the... More

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Paris, France
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 15, 2010
1
person found this review helpful

We reserved in this hotel because there was a kitchenette in the room according to the hotel's website. However it seems that a kitchenette is only a fridge + a microwave for this hotel. When we complaint to the person at the front desk, the only answer was "our website is not 100% accurate. I'm not from Marketing."! Very bad... More

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Spruce Grove, Alberta
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 2, 2010

When I arrived at the Heritage Inn in Brooks I found out that there are two separate hotels on the same property, one newer and one old. Unfortunately we were put in the old building. What a disaster it was. The place was dirty, smelled off and there isn't an elevator so we had to lug our baggage up the... More

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Morden Mb
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 30, 2010
2
people found this review helpful

I usually stay at one of the chain hotels when i'm in Brooks. This time I thought I might give the Heritage a try. Bad mistake. I couldn't quite make out what the smell was in the hallways, something between a dirty diaper pail and a horse barn. It was late so I stayed anyway. The room was a little... More

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Additional Information about Heritage Inn Hotel and Convention Centre

  • Heritage Hotel Brooks
Address: 1217 2nd Street West, Brooks, Alberta T1R 1B8, Canada
Price Range: PLN: $

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Heritage Inn Hotel and Convention Centre
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