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Heritage Inn Hotel and Convention Centre

1217 2nd Street West, Brooks, Alberta T1R 1B8, Canada
Hotel amenities
1 room 1 adult
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Heritage Inn Hotel and Convention Centre
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31 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed November 3, 2015

We stayed at Heritage Inn during the summer for a family member's wedding, and the customer service was very accommodating when we wanted to check in early to get ready. The room was very clean, and our overall experience was a very good one. We recently stayed here again in October for another family member's wedding, and it was even... More 

Helpful?
Thank Jody M H
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, I was delighted to read about your recent experiences over this last year and truly appreciate the time taken to comment and let us know. I am pleased that your room was to your liking and that the customer service you received throughout your stay was excellent. I am also delighted that you enjoyed the decorations and meal... More 

1 review
1 of 5 stars Reviewed October 1, 2015

I recently stayed at the Heritage Inn in Brooks, and wow this hotel is in some serious need of upgrades. When I checked in there a fairly large man on the front desk he was so busy sat at the computer it took him a few to even notice we were standing there. He barley even moved to help us... More 

Helpful?
Thank Tom A
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, I appreciate you taking the time to comment on your recent stay with our property. I was very disappointed to read of your interactions with our front desk staff. This is not the standard of service & hospitality we strive to achieve. I have addressed this with the staff member mentioned and will be doing a full review... More 

Stockport, United Kingdom
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed August 18, 2015

After a long drive we were pleased with the very friendly reception and easy check in. Our room on the ground floor was very clean and comfortable and it was great to find out that we could use the next door sister hotels' jacuzzi and swimming pool as we were hot and sweaty after a long flight and drive to... More 

Helpful?
Thank YantoReddish2013
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, I was delighted to read your positive comments regarding your recent stay with us. I am glad that you enjoyed the comfortable beds and that your breakfast experience in our Seasons Café was a highlight to the start of your day. I will pass along your comments to our team. Thank you for taking the time to reflect... More 

Bothell, Washington
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 26, 2015

Pretty disappointed, I have stayed here in the past and it is pretty obvious that it need upkeep or a renovation. The thermostat in our room was not working and the 6" by 12" window was not sufficient to bring any cool air into the room. When i mentioned it to the desk clerk when i checked out he asked... More 

Helpful?
1 Thank Duck-and-Goose-Man
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Thank you for the comments and feedback on your recent stay with us. We have noted your concerns and appreciate the information provided so that we can properly address these issues. We apologize for any discomfort you may have experienced. The entry door has been replaced as it was damaged in a windstorm. We have recently completed renovation... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 25, 2015 via mobile

When checking in I waited while the lady at the front desk accepted two booking calls over the phone. No acknowledgement of my presence until another staff member walked by, then she was happy to help. From there she was polite and curtious. No direction to my room so I wondered the downstairs maze to find a dark dingy room... More 

Helpful?
2 Thank Safetystarr
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Thank you for taking the time to comment on your recent stay with us. Your feedback is important to us as we continually strive to meet our customer’s needs and to improve the quality and service we provide. I appreciate your comments on the condition of the room with water damage and the cleanliness issue with the tub. I have... More 

York
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 7, 2014

There's 2 hotels next door to each other, both called Heritage Inn. The one we stayed in looked the least inviting, and the lobby/restaurant/public areas don't look particularly up to date. We had similar feelings when viewing the room, but the beds were really really comfortable, it was very clean and tidy, and it was a very reasonable price too.... More 

Helpful?
Thank Lay_dee_jayne
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, I appreciate that you have taken the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am pleased that you enjoyed our Simmons Beautyrest Recharge Hotel Excellence beds and duvet bedding and that you had a “Great Sleep”! I appreciate the report regarding the shower maintenance issue in your guestroom... More 

Eyebrow
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 25, 2013

We made an error in booking our room. Intended to be next door. Shock does not even come close to our feeling when we booked in. The lobby gave us a feeling we were booking into a party, hang out place for folks coming out of the bar and couldn't drive home. It was dark and grungy. The room although... More 

Helpful?
Thank 242Nana1945
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, All guest feedback is appreciated and reviewed by our management and staff. I was pleased to see that you found the beds comfortable and the service to be great but am sorry about the trouble with your faucet and the smoke. We do our best to monitor smoking in the nonsmoking areas. We are sorry that the inconsideration... More 

York, United Kingdom
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed August 17, 2013

We think our travel agent meant to book us into the Heritage Suites which were next door, as after the great hotels of our journey through British Columbia, arriving at this place gave us a bit of a shock! The hotel corridors looked as though they had been home to a number of fights, indeed our door looked as though... More 

Helpful?
1 Thank YJ A
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Ii was distressed to read your review but do appreciate your candidness. I have reviewed your concerns directly with our Housekeeping Manager and do apologize for the lack of cleaning standards. I’d like to mention that we are in the process of planning a guestroom and lobby renovation later this summer/fall and hope to have it complete by... More 

Edmonton, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 28, 2013

This was our second time staying in Brooks during the month of May 2013 and we needed to stay at a hotel that allowed small dogs. I had called a day before to make sure this hotel allowed dogs since the one we wanted to stay in did not allow them. The man was polite and told me my dog... More 

Helpful?
2 Thank Jaimie005
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am sorry to hear about your experience and want to assure you that we are following up on both the service deficiency at our front desk and the maintenance issues that you pointed out in your... More 

Sparwood
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 1, 2013

we were with a hockey team.the staff at the front desk were so helpful even gave us a late checkout ,I would come again thanks

Helpful?
Thank Lyn M
HeritageInn_11, Director of Sales at Heritage Inn Hotel and Convention Centre, responded to this review

February 11, 2013 Many thanks for taking the time to comment on your hockey team's recent stay at our property. I am happy to hear that our staff provided a high level of service for your team! We appreciate the opportunity to host larger groups and we are pleased that your experience with us met your expectations! Thank you for... More 

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