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Nova Inn

5625 2nd Avenue, Edson, Alberta T7E 1L6, Canada
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1 room 1 guest
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17 Reviews from our TripAdvisor Community

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Traveler rating
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5
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
  • All months
    (17)
  • Mar-May only
    (0)
  • Jun-Aug only
    (5)
  • Sep-Nov only
    (4)
  • Dec-Feb only
    (8)
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Edmonton, Alberta, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great time at the Nova! When we checked in, the staff was very friendly and did their best to make our stay as pleasant and enjoyable as possible. The rooms were very tidy, comfortable and well organized. The kids loved using the pool! At times we had to drag them out of there. The restaurant was okay,... More 

Was this review helpful? Yes 1
Edmonton, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 22, 2015

They advertise a pool, well it has been under repairs for at least a year, take it off the sign! The restaurant has beer taps at the bar but there's no beer on tap, decorations? Nobody was around to even take our breakfast order, so no free breakfast either. It also takes 6 staff to run the front desk, none... More 

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Travelers are raving about these Edson hotels

2 reviews
1 of 5 stars Reviewed February 26, 2015

This place is a dive! I stayed here a couple of times and the young blonde at the desk was to busy flirting and getting guys numbers to even bother looking at me. The older lady at the desk in the morning was right rude and arrogant with me. The breakfast was the best part of this stay. I checked... More 

Was this review helpful? Yes
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn, responded to this review

Thank-you for your review. As service is key in our industry, we always appreciate guest feedback. And we strive to not only meet but exceed guests expectations at Nova Hotels. I would invite you to contact me directly to discuss your concerns further. Thank-you again. Sincerely, Mindy Smythe - P: 587-336-9531 or mindy_s@novahotels.ca More 

Rocky Mountain House, Canada
1 review
1 of 5 stars Reviewed December 11, 2014

Booked 2 rooms with Expedia.ca. Went over my reservation to double check we had booked non-smoking. And we had. Then when i phoned the morning of our arrival to double check our reservation the hotel had put us into two smoking rooms. In a separate building from the main building. In thinking it was expdias fault i went back and... More 

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Conception Bay South, Canada
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed December 6, 2014 via mobile

This is a decent place to stay. Breakfast is included. There is a restaurant so you don't need to leave the hotel for any meals if you don't want to...a bonus when it's -25 out (They have outlets to plug in your block heater). There is also a pool, hot tub and sauna room. They also have aeroplan.

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Edmonton
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 26, 2014

This is by far the worst hotel we have ever stayed at and we are very well travelled. Where to begin!!! First we were put across the road from the main Inn in the smoking part when we clearly asked for non smoking. Our room had ONE bed when every room was supposedly a king or two queens. There was... More 

Was this review helpful? Yes 2
Spruce Grove
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed October 13, 2014

Used booking.com for reservation, features a hot tub (reason we booked there). Hot tub out of commission. After a day of hiking, was looking forward to the hot tub. Also had requested the suite with balcony, did not get that. Nova Inn does not rent suites for one night. After that, we got to our room, which was nice. Clean... More 

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Edson
1 review
1 of 5 stars Reviewed August 12, 2014

The only reason I stay at Nova Edson is because my company forces me. Absolutely terrible costumer service! If housekeeping doesn't feel like cleaning your room, they just put your Do Not Disturb sign on your door and leave some towels. Bathrooms are always disgusting, with previous guests' pubic hair everywhere and scum around the tub. The power goes out... More 

Was this review helpful? Yes
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn, responded to this review

Thank-you for your review. I would invite you to contact me directly in regards to your concerns, as this is certainly not the service and quality standards that we expect our hotels to maintain. Should you have the time to discuss these concerns with me please contact me at 587-336-9531 or via email at mindy_s@novahotels.ca. Sincerely- Mindy Smythe More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 16, 2014

I have been here a few times now, months apart. Every time they say the pool is going to be fixed in a couple of days! They should be charging less for rooms if there pool is never open. The work out room is nice but theirs not even a cleaning rag to wipe down the equipment. Plus there missing... More 

Was this review helpful? Yes
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn, responded to this review

Thank-you kindly for your feedback. We will certainly be looking into your concerns and addressing them immediately. We wish you all the best. Sincerely - Mindy Smythe More 

Calgary, Canada
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 23, 2014

Stay in the area >21 days at a time for work and I called this hotel to ask about their cancellation policy if I were to check out early. A female that said her name was Terry answered the phone and was very rude. After finally getting the info from her about the cancellation policy I asked her to book... More 

Was this review helpful? Yes
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn, responded to this review

Thank-you so much for your feedback. This is absolutely not how we run our hotels. I would like to request that you contact me directly so that I may get the full details from you regarding this situation, so we address it correctly with the staff member in question. Thank-you again. Sincerely - Mindy Smythe - P: 587-336-9531 More 

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16 photos of this hotel

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