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Hilton Vancouver Metrotown

Certificate of Excellence
4.0 of 5
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6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
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Hilton Vancouver Metrotown
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Ranked #4 of 12 Hotels in Burnaby
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
margiemom1 Utah
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Utah
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not sure where to start on this but don't get conned into staying here by your travel agent before a cruise like we did !!!! It is NO WHERE near the cruise ships. There are NO restaurants unless you like the food court!! It was an HOUR bus ride from here to Stanley Park. It was a 1/2 hour train... More 

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Placerville, California
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great hotel for business or couples. Close walk to skytrain for 20 minute ride to downtown Vancouver. Neighborhood was different than anticipated, if you love Asian food your in luck. Nice quiet bar area. Didn't go to the 18th floor to use our diamond member services, can't review that but it is there so that's a plus too. We would... More 

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Wilmington, Massachusetts
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We spent 2 nights a this hotel. Lrge bedroom and living room. Too bad there was nothing to put or hang our clothes in the bedroom, not even a chair !!! Modern but very cold deco especially in the lobby. Very clean suite and comfortable bed. Located in a chinese district with a small chinese mall next door where we... More 

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Ballina, Australia
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here pre cruise and highly recommend the place. The hotel is impressive in all a aspects with very comfortable beds, large rooms, quiet and the service is outstanding. We had a 100% strike rate with all staff members, very friendly, welcoming and go the extra yard to help, nothing was a problem. The train is close to take... More 

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Clearfield, Utah
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here on a mixed business/family trip. Our room was large and the beds were comfortable. It is located a block away from the Regional Mall and a transportation hub (bus/sky train) so getting into downtown Vancouver if you do not have transportation. There is a whole Asian marketplace/mall that is attached to the hotel as well. The neighborhood... More 

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ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Brian S, Thank you for sharing your recent experience on Trip Advisor! Your feedback is very valuable to us as we use it to continually critique ourselves in providing the utmost best in service and product. I have forwarded your comments to the respected department managers for their review and follow up. Thank you again for your time and... More 

Crystal Beach, FL
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

As far as Hilton's go, this one is average on many levels. I will say the staff is above average. Friendly and willing to help with all questions and needs. The property goes to average from there. Rooms are OK in size but on the small side. The pool is worn and could use revamping. I was concerned my kids... More 

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ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear 2BOYSMOM44, Thank you for sharing the feedback of your most recent stay at our hotel. Your feedback is very much appreciated as it is a very valuable tool for us as we continue to augment and fine tune the level of services and product we provide. Thank you again for your time and I do hope that we will... More 

Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

The Hilton Vancouver Metrotown is not up to Hilton standards. Room size and cleanliness was OK. The pool and fitness center are old and not pleasant at all. The kitchen fume outlets are next to the pool so the smell is always present. The pool is not well maintained and not safe as it needs to be refurbished. The breakfast... More 

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ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Renaat V, Thank you for taking the time to provide us with your feedback on your most recent stay with us. The feedback you provide to us is invaluable as it is instrumental to read from the guests point of view their experience with us - the good, the bad, the ugly! We thank you again for taking the... More 

Gardabaer
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is really a nice Hilton, with nice and helpful staff. We opted for an executive floor package which included access to a very good executive lounge with good breakfast and late afternoon light food, wi-fi and parking. The room was very nice, clean and with everything you need. The location is outside the centre but you have a... More 

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ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear JonHO49, Thank you kindly for providing us your feedback on your most recent stay at our hotel. We value your feedback and are truly grateful to read that your overall experience with us was a success! I will pass on your kind words to the entire team for them to read as well. We look forward to welcoming you... More 

Port Alberni, Canada
1 review
5 of 5 stars Reviewed 1 week ago

First time staying here, I am sure I will be back. Walking distance to shopping and transit. Service was amazing, in room dining was the best for value I have ever had and they were very accommodating to my last minute order. I need to stay on lower floors and they were able to change my room without a fuss.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Carol C, Thank you for sharing your feedback on your recent stay with us on Trip Advisor. Your feedback is very much appreciated and we are thrilled to read that your overall experience with our room service and the rest of the team was a success! We look forward to welcoming you back to our hotel in the near... More 

Meerbusch, Nordrhein-Westfalen, Germany
Level Contributor
83 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived to Vancouver from Paris. The Hilton Vancouver Metrotown was not really what we expected. Starting with the positiv: the room we had was a Dbl twin. A good size for a family with one child. Large TV, good quality boxspring beds all fine. The public areas are average. The pool and fitness center got a big minus and... More 

Was this review helpful? Yes
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Jemke, Thank you for taking the time in providing your feedback on your most recent stay at our hotel. Your feedback is invaluable to us as we continually strive for 100% guest satisfaction. We do hope that we have the opportunity of welcoming you back to our hotel in the near future and thank you again for your time... More 

Hotel Review Summarization

What travelers say

  • Sky train(10)
  • Breakfast buffet(3)
  • Great view(3)
  • Very good(3)
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