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All 11 Burnaby hotels

Hilton Vancouver Metrotown

4.0 of 5 Hotel   |   6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
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82%
Ranked #3 of 11 hotels in Burnaby
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
2Travelers92308 Apple Valley, California
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615 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Apple Valley, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I had never travelled to Vancouver and did not completely understand how far away this hotel would be from Downtown Vancouver. This hotel is old and needs some updating but our room was decent and clean. The staff members were very helpful and friendly. They explained how we could get around Vancouver using the city transit system.... More

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St. Catharines, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Hilton Vancouver Metrotown was a great choice for my stay in Burnaby. It was clean, quiet and accessible to transportation and shopping. I felt secure at this location. It was a pleasant experience.

Review collected in partnership with Hilton Hotels & Resorts

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Had a very good stay, hotel staff is friendly and accommodations were nice and clean. Location is excellent and even though there is a lot of construction around the area, very little noise. The Skytrain was out of commission for a few hours but taxis are plentiful.

Review collected in partnership with Hilton Hotels & Resorts

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Los Angeles
Contributor
16 reviews 16 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed 4 nights here. Clean and quiet hotel. The hotel is located about a 10 minute walk to the skytrain. Lots of parking underground, though it's fills up in the evening. The front desk was quite helpful. For hilton diamond members, there's free food in the morning and evening. The staff were all helpful and friendly. There's quite a... More

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North Saanich
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Very friendly professional reception, great rooms, vey quiet, fantastic Sunday Brunch which was worth the trip on its own! Will always stay here as my "Stay of Choice" whenever I will be in the Vancouver area.

Review collected in partnership with Hilton Hotels & Resorts

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Santa Monica, California
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I recently spent three nights at this hotel. Our room was very fine, the hotel quiet, the bed great, the staff helpful. The top floor executive lounge is a bit small and gets quite crowded near the end of breakfast time (go before 8am if you can). As has been noted elsewhere, this hotel is near a... More

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Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 6 days ago NEW

We stayed here twice for a short time, the first one was quite good. The hotel is located well and the area is quiet. We however, wouldn't recommend this hotel, for during the second stay the second bed was a really uncomfortable sofa-bed and we had to call them to set it up. Furthermore the internet access is not free,... More

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Virna Y, Director of Sales at Hilton Vancouver Metrotown, responded to this review

Dearest Dina, Thank you for your comments. We apologize that your 2nd trip was below all expectations. Our team is committed to the highest level of service / accommodation and will further review how we can make it better. Again, your comments are greatly appreciated. Our senior management team will be in touch shortly. All the best, Virna Yu More

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hotel is located right next to Metrotown Burnaby and thus it is really convenient. Walking distance to nearby restaurants and supermarkets, as well as skytrain station. 20 mins ride on skytrain to downtown. The room is spacious - it comes with a bedroom with a king size bed, and a living room with pull-out sofa bed and working desk. The... More

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Badly on need of an update. Uncaring rude staff, great location. Overpriced and living on its reputation. Unless they make some improvements they will find their customer base dwindles.bathrooms are clean but worn. View is great.

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Virna Y, Director of Sales at Hilton Vancouver Metrotown, responded to this review

Hi Lyn, Thank you for sharing your comments. We apologize that you received substandard service. As you referenced, guest loyalty is key for our hotel and our brand, that we seriously look into what went wrong and how to make things better. Our staff genuinely cares for the people that stay with us. To that point, one of our senior... More

Seattle, United States
1 review
3 of 5 stars Reviewed 1 week ago

This was one of the most average $250/night experiences I ever could have asked for. We paid for luxury, to be respected - not to be dime and nickel'd for the entire trip. We left impressed by the service and friendliness of staff, but extremely annoyed at the steep cost of doing LITERALLY anything other than sitting in your room... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Virna Y, Director of Sales at Hilton Vancouver Metrotown, responded to this review

Dear Tanner, Thank you for reaching out to us regarding the value of our services and accommodation. We apologize that you didn't receive the value for your dollar here at the hotel. If there is an opportunity to discuss with you how we can add more value to any future stays, please let us know. One of our team members... More

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Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Reservation Options:
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Burnaby #2 Romantic Hotel in Burnaby #3 Family Hotel in Burnaby
Hotel Class
Official Description (provided by the hotel)
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia’s biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with complimentary high-speed internet access. Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel’s Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
Number of rooms
283

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