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Hilton Vancouver Metrotown

Certificate of Excellence
4.0 of 5
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6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
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Hilton Vancouver Metrotown
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Ranked #2 of 12 Hotels in Burnaby
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
ElizabethB820 Toronto, Canada
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771 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've stayed in this hotel a few times over the past year and every time the staff was amazing. A special thanks to Joseph who shuttled me to my work locations and to Benjamin who helped me deal with a refrigerator which kept freezing my lunch!

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ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear ElizabethB820, Thank you so much for taking the time to post the feedback on your most recent stay with us! It is great to hear that Joseph and Benjamin took such great care of you! I will ensure to pass on your comments to them! Thank you again for your patronage - we look forward to welcoming you back... More 

Victoria, Canada
Top Contributor
85 reviews 85 reviews
42 hotel reviews
396 helpful votes 396 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Arrived last night late (9Pm, beyond tired) to be tod the hotel was oversold....I was about to melt down when I was told I was being upgraded from a higher Loreal booked floor to the Diamond Penthouse suite floor. Did I mind a pull out eco soft pull out sofa bed queen size rather than my king size bed booked??... More 

Was this review helpful? Yes
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear quincytoo, Thank you for sharing the feedback of your recent stay on TripAdvisor. We are absolutely thrilled to have read that your stay with us was a positive experience and that the "upgraded" room along with the service you received from our team made your stay with us that much better! I will ensure to pass on your comments... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had flown in after a 17 hour flight and boy, was I glad to check in to this hotel and my room. Modern simplicity at its best. The room and bathroom was clean and well-maintained, and pretty spacious. The bed came with loads of pillows and was super comfy, it was HEAVEN after my long flight. I've stayed in... More 

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ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Flutpuff71, Thank you so much for sharing your recent experience with us on TripAdvisor. We are delighted to have read that your stay with us was a positive experience and that our location and ease to the Vancouver City Centre made the experience that much more! We look forward to having the opportunity of welcoming you back soon in... More 

Calgary, Canada
1 review
4 of 5 stars Reviewed 1 week ago

If you need to be in this area no better place to stay. The staff are fantastic rooms very clean. Shopping close by ample parking and public transit very good to downtown Vancouver. Thai restaurants in the area are first rate.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Nancy H, We are thrilled to have read the feedback you had for us based on your recent stay at our hotel. I am glad that our central location and ease to downtown Vancouver made your stay to the city that much better! We look forward to welcoming you back very soon! Best regards, Chris Perna Director of Rooms More 

nova scotia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this lovely hotel from March 3, to March 9, 2015. My husband was here for a conference, and I was lucky enough to leave the snow engorged east coast and spend time in sunny Burnaby. This was a large room with king size bed, covered with duvets, which to me adds so much luxury and comfort to... More 

Was this review helpful? Yes 1
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Hello CatherineHunter, Thank you so much for taking the time to provide the feedback on your most recent stay on TripAdvisor! I am very glad to read that your stay with us was a positive experience and that you enjoyed the services and amenities that our hotel and team provided to you that made you feel that this was your... More 

Saratoga Springs, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

All the staff were very professional and made you feel like an individual. Breakfast was good quality but overpriced. If I wasn't there for business I would not have eaten there. Overall I would recommended this hotel as it was close to the SkyTrain and only took 25 mins to get downtown.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Hello Thomas I, Thank you for sharing comments on your most recent stay at our hotel. We are thoroughly pleased to have read that your stay with us was pleasurable one and that our location and ease of access to downtown Vancouver made your experience that much more! We look forward to welcoming you back soon in the very near... More 

Overland Park, Kansas, United States
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I didn't spend much time here, but the room was comfortable. The staff was friendly and it was easy to get a cab. There were plenty of places to eat around there. I found it to be similar to US based Hilton's and would stay here again.

Was this review helpful? Yes
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Hello Joe S, Thank you so much for sharing the recent experience you had at our hotel. We are thrilled to have read that your stay was a positive experience and that we were honored to be chosen as your preferred hotel for your inaugural visit to Canada! We look forward to welcoming you back to our hotel in the... More 

Victoria, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed in the executive suite in this hotel, while it was clean and decent, it was very mediocre for the price I paid. A little smaller than expected at this price point and pretty basic. I would recommend not spending the extra for the executive suite.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Good day Jason M, Thank you for taking the time to share your recent experience at our hotel. We always welcome our valued guests feedback as we always continue critiquing and improving on the service and product we provide. I am very sorry to read that your stay in one of our Executive Level rooms was a "less than" perfect... More 

Trail, Canada
Top Contributor
50 reviews 50 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed at this hotel and found it to be very clean and comfortable. the rooms were of good size and the queen beds were comfortable. the staff were accomodating and outstanding. the hotel is located in a convient location, near metrotown shopping centre and the sky train station.they have an outdoor swimming pool on top floor and a great... More 

Was this review helpful? Yes
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Hello armyde, Thank you for sharing your review on TripAdvisor from the most recent stay you had at our hotel! We are very glad to read that your time with us was enjoyable and that our high floor guest rooms were valuable in that you could enjoy Vancouver's beautiful sky-scape! We look forward to welcoming you back to our hotel... More 

Stonewall, Manitoba
Contributor
16 reviews 16 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was recently at a conference and stayed at this location. The check in is very easy and the staff very helpful in terms of finding us a local restaurant. We wanted to sight see on our day of checkout and were provided a late checkout along with luggage storage. This location is great as there is access to the... More 

Was this review helpful? Yes 1
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Good day JBT2013, Thank you so very much for sharing your experience with us on Trip Advisor. We are absolutely thrilled to read that your stay with us was an enjoyable one and that our central location and helpfulness of our team made your stay a successful one! We look forward to welcoming you back to our hotel in the... More 

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