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All 11 Burnaby hotels

Hilton Vancouver Metrotown

4.0 of 5 Hotel   |   6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
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83%
Ranked #3 of 11 hotels in Burnaby
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Lyn B
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613 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Badly on need of an update. Uncaring rude staff, great location. Overpriced and living on its reputation. Unless they make some improvements they will find their customer base dwindles.bathrooms are clean but worn. View is great.

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Seattle, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

This was one of the most average $250/night experiences I ever could have asked for. We paid for luxury, to be respected - not to be dime and nickel'd for the entire trip. We left impressed by the service and friendliness of staff, but extremely annoyed at the steep cost of doing LITERALLY anything other than sitting in your room... More

Review collected in partnership with Hilton Hotels & Resorts

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kelowna, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

everyone was very professional. The hotel and room were very clean. The beds were very comfortable. We would definitely use this hotel again. It was in a great location right near the sky train and metrotown mall.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
145 reviews 145 reviews
23 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is not the most excellent hotel in the world, but if your business takes you to Metrotown, it's the best thing around. The rooms are big, clean and have most of the things you need. Like if you happen to need an empty fridge, there is one of those. The gym is a horrible little room with a few... More

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Vernon, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Exceptionally helpful and accommodating staff. This Hilton has one of the best Executive Lounges in the Hilton system. Great location. One of the best managed and operated hotels in Greater Vancouver.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Aliso Viejo, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 10 nights visiting family in Burnaby. It was a smooth check-in process and the friendly staff from the valet attendants to the front desk made sure everything was in order. This hotel is located right inside a Chinese mall that has a huge food court which my kids absolutely LOVED. It is so convenient to just... More

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Citrus Heights, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Beautiful hotel. close to the Metro mall,( across the street). The asian market at the Crystal mall is attached to the Hotel & Large choice of restaurants in the area. Only downer I had here was when I ordered room service I was putr on hold for about 4 minutes each time I called. But if you you dont mind... More

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Mount Laurel, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Was in Vancouver for two nights and was extremely pleased with the hotel's service and overall experience. Hotel is about a five minute walk to the transit system which made everything within reach. Would highly recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Victoria, Canada
1 review
3 of 5 stars Reviewed 1 week ago

This hotel was recommended as part of the workshop I attended. There was no microwave I guess I should not have assumed that they would have had one, and because it was a 5 day stay it would have been very helpful. They were going to charge me $8/day for internet internet, again I assumed it would be free. Lastly,... More

Review collected in partnership with Hilton Hotels & Resorts

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Vancouver, Canada
1 review
2 of 5 stars Reviewed 1 week ago

Check In staff substituted a lower value room than what was reserved. It wasn't a question of the availablility as she managed to find the room when I complained and it wasn't a matter of missing the information as she reviewed other details on the notes for the reservation. She simply wanted to put me in a cheaper room to... More

Review collected in partnership with Hilton Hotels & Resorts

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ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Richard, I appreciate your candid review of your recent stay with our hotel. I apologize for the confusion and frustration with your room assignment as your comfort and satisfaction are my highest priorities for our guests. I have reviewed your comments with our front desk team in an effort to prevent similar issues from occurring in the future. I... More

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Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Reservation Options:
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

176 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Burnaby #2 Business Hotel in Burnaby #3 Family Hotel in Burnaby
Hotel Class
Official Description (provided by the hotel)
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia’s biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with complimentary high-speed internet access. Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel’s Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
Number of rooms
283

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