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Holiday Inn Express Hotel Vancouver Metrotown

2.5 of 5 4405 Central Blvd., Burnaby, British Columbia V5H 4M3, Canada
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Holiday Inn Express Hotel Vancouver Metrotown
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Holiday Inn Express Hotel Vancouver Metrotown
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174 reviews from our community

Traveler rating
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    39
    11
    12
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45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel Vancouver Metrotown
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Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 31, 2014

Found earwig bug in room. Bagged it to show staff next day. Cleaning staff took it, so no proof. Foul garbage smell in underground parking lot. Disruptive construction and renovations. Fitness center is below average, pool is small. Slow, under capacity elevators are the only way to move between floors. There is no stairwell between floors, only an exterior fire... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

I really appreciate hearing about your stay, but was disappointed to hear you did not thoroughly enjoy your time with us. I am sorry that you found an insect in your room, and while we make every effort to ensure that our rooms are cleaned and maintained thoroughly, we do have windows that open. It is not unusual for something... More 

Chilliwack, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 24, 2014

Rooms are very small. Partially renovated. Good beds and complimentaries. Room attendents and hotel staff ae good. I left items behind and have tried to contact for 2 days without a call back. Uncertain of how well they communicate eith guests. Pool is dumpy and cold. Fitness centre adequate

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear Bradley W, Thank you for taking the time to review our property. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your experience in further details. We have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in our... More 

Vancouver, Canada
Top Contributor
56 reviews 56 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed August 18, 2014

Once again we decided to get a hotel room in town to avoid the drinking driving thing or the long expensive taxi ride home to the suburbs. We had a banquet to go to in Burnaby. We chose this Holiday Inn Express which was walking distance to our function. We kept waiting for something to disappoint but it never came!!... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you so much for reviewing your stay with us. I love to hear from all of our guests, and am happy to hear that you were very pleased with your stay. We are a very convenient location in the Vancouver area for many travellers. Often, those wanting to catch a concert or event at BC Place or Rogers Arena... More 

Somerset
Top Contributor
66 reviews 66 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 14, 2014

I stayed for a few days while on business - location is a key plus point for this hotel as it's both near my local offices and right on the doorstep of the shopping development. The construction that was ongoing in the hotel didn't really disturb me at all, but some noise and dust was evident in the corridors where... More 

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for taking the time to review your stay in July with us. I am happy to hear that you found our hotel to be in a great location for your stay in the Vancouver area. Being adjacent to Metropolis at Metrotown and the Metrotown Skytrain is very convenient for travellers to our area. We are currently refreshing all... More 

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed August 9, 2014

We were not too happy with our stay here this time! Lot of construction going on, rooms were noisy. Breakfast was ok, but trying to find restaurants for dinner was difficult. Metro town has the food court but who wants fast food for dinner...we have stayed here in years past although we had a car those times, so we could... More 

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. I was very surprised to hear about your search for restaurants in the area. We have several within a 5 to 10 minute walk - including Earl's and Cactus Club, as well as a variety of international restaurants. We have maps indicating the location of the restaurants within walking distance from our... More 

Los Angeles, California
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 5, 2014

I checked in at this hotel on a Thursday night. Tried to log in to the WiFi to collect my email. The login screen on the browser was from a contractor "liveport.com" and the phone number the hotel gave us for technical support was registered to Liveport. The login screen took over a minute to appear. After login, the speed... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

I am terribly sorry that your Wifi experience at our hotel was not acceptable. We too believe that level of service is not to our normal standard, and have passed on your comments to our provider, Liveport. Liveport provides hundreds of hotels with wireless service and they normally provide our guests with a great internet experience. I am not certain... More 

Vancouver Island, Canada
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 4, 2014

Stayed there at the end of July on the 4th floor. The construction starts at 7 am, not 8 am as stated by the hotel. Also on the 4th floor, its the level where they are working so construction is eye level and right next to your hotel window which does not have dark drapes only privacy sheers. With no... More 

Was this review helpful? Yes 1
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for letting us know about your stay at our hotel. Construction on the mall beside us is not supposed to start until 8 am, and while there was an issue with one of the crews starting early on a few occasions, we have addressed this with them and they have assured us this will not happen again. There... More 

Walla Walla, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 1, 2014

I wish we had been advised about the mall/hotel construction underway. The banging, drilling and clanging starts shortly after 7am and is a horrible way to start the day. There were other problems with the hotel: a glitch in their phone system which resulted in missing an important wake-up call, the carpets are filthy, elevators are s-l-o-w. The parking area... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for letting us know about your stay with us. I am disappointed to hear that you did not find our hotel comfortable during your stay. We have had a discussion with the construction people that are working beside us and they have assured us that they will not start until 8 am each day. There was a couple... More 

Edmonton, Canada
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 31, 2014 via mobile

My mom and I have stayed here several times while visiting relatives in the hospital. There was ample parking, Skytrain access across the street, and the rooms were clean, modern, and comfortable. The only downside was that it isn't really close to restaurants.

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you so much for your kinds word about your stay with us. All of us love to hear when we have satisfied guests! While there are not currently restaurants adjacent to our hotel, there are dozens within a 5 to 10 minute walk from our hotel. Additionally, when the mall around us completes their renovation, there will be a... More 

Mission, Canada
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 30, 2014

Of all the HI's we've stayed in, this was the least impressive. We were prepared for the renovations......the slow elevator, etc. but the hotel, in itself along with the breakfast, was just okay. It was the most expensive which made it slightly disappointing.....but I guess we paid for the location.

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. I was disappointed to hear that you found our hotel 'Just Okay". You did stay with us during the busiest time of year, and when rates at all hotels in the Vancouver area are at their highest. We do have a great location, directly beside Metropolis at Metrotown, and across from the... More 

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Additional Information about Holiday Inn Express Hotel Vancouver Metrotown

Address: 4405 Central Blvd., Burnaby, British Columbia V5H 4M3, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby > Maywood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel Vancouver Metrotown 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Burnaby
Holiday Inn Burnaby
Burnaby Holiday Inn

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