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All 12 Burnaby hotels

Holiday Inn Express Hotel Vancouver Metrotown

2.5 of 5 Hotel   |   4405 Central Blvd., Burnaby, British Columbia V5H 4M3, Canada (Maywood)
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Ranked #8 of 12 Hotels in Burnaby
A recent review
5 of 5 stars Reviewed July 31, 2014
Rita C Edmonton, Canada
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166 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel Vancouver Metrotown
See the most recent reviews
Edmonton, Canada
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 31, 2014 via mobile

My mom and I have stayed here several times while visiting relatives in the hospital. There was ample parking, Skytrain access across the street, and the rooms were clean, modern, and comfortable. The only downside was that it isn't really close to restaurants.

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you so much for your kinds word about your stay with us. All of us love to hear when we have satisfied guests! While there are not currently restaurants adjacent to our hotel, there are dozens within a 5 to 10 minute walk from our hotel. Additionally, when the mall around us completes their renovation, there will be a... More

Mission, Canada
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 30, 2014

Of all the HI's we've stayed in, this was the least impressive. We were prepared for the renovations......the slow elevator, etc. but the hotel, in itself along with the breakfast, was just okay. It was the most expensive which made it slightly disappointing.....but I guess we paid for the location.

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. I was disappointed to hear that you found our hotel 'Just Okay". You did stay with us during the busiest time of year, and when rates at all hotels in the Vancouver area are at their highest. We do have a great location, directly beside Metropolis at Metrotown, and across from the... More

kegs605
Top Contributor
63 reviews 63 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 17, 2014

Stayed 1 night, the front desk very helpful and knowlegable, there are lots of renovations outside and the hotel isnt connected to the mall during construction, the swimming pool was refreshing and clean, skytrain is right across a street,

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for staying with us and for posting a review of your stay. The Station Square Mall that is directly beside us is in the final stages of renovations, and until they are complete, it is true that our covered walkway off the 2nd floor is unavailable. I am happy to report that it is schedule to open in... More

Quesnel, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 14, 2014 via mobile

Checked in on Friday and left on Sunday. In that time our 3 year old almost fell out of a six floor window and our car was broken into, in there supposedly safe locked garage. We were told that due to renovations and employee oversight, a crucial piece of the window was missing, thus allowing it to open fully and... More

Was this review helpful? Yes 1
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

I am terribly sorry about your experience at our hotel. You did speak ot many members of our management team and our staff, and all of us were extremely sympathetic about your child opening the window in your room. We acted quickly to move you to another room so that you could rest assured about your safety. We are very... More

Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed July 8, 2014

We stayed here for one nite July 6 to July 2014. First of all the suite next to us had a problem with it's smoke alarm and the security guard was sent to repair it but he did not know what to do and so the alarm continued to sound till 12.30am disturbing everyone on the 3rd floor. The guard... More

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your recent stay, and I apologize about the smoke alarm from the guest room on your floor. This was an in-room alarm only, but I understand it was audible from your room. We did have it replaced immediately upon our Maintenance Engineer attending. As to the construction in the area, it is true there is a... More

1 review
4 of 5 stars Reviewed July 3, 2014 via mobile

Didn't have a car so this was a great location across the street from the Skytrain. The room faced the Skytrain station so every few minutes a train was leaving the station, didn't bother us too much. The breakfast was good. The only complaint I have is the elevators are slow, the hotel didn't appear to be full, but we... More

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you so much for reviewing your stay with us. During June, we were rebuilding one of our elevators, however, that work has been completed and we now have both elevators in service. I am sorry that you experienced a bit longer wait times, but you can now enjoy a newly rebuilt elevator on your next stay. Thank you for... More

Antwerp, Belgium
Top Contributor
51 reviews 51 reviews
51 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 26, 2014

The Metrotown Holiday Inn is conveniently located next to a big shopping mall and just in front of a Skytrain station, which makes the hotel also usable to explore downtown Vancouver. It will save you some money as the price of a night sleep is much lower than most of the hotels downtown. The residential area of Burnaby where the... More

Was this review helpful? Yes 1
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

I appreciate your review of your stay at our hotel. As you mentioned, we are completely renovating all of our guestrooms at this time. We are doing it in small phases, so that it does not affect our guests' stay. We expect to be finished in the next 6 weeks when all of our guests can enjoy a refreshed room.... More

SF BAY AREA
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 19, 2014

We like the Holiday Inn Hotel Chain and stay there in almost every City we travel in. This was a good location away from the expensive Downtown Vancouver, but a quick train ride to most places. It is also next to the Metrotown shopping plaza. We enjoyed this location, but trying to get to Vancouver by car from here was... More

Was this review helpful? Yes 2
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for posting your review. It is true that there is a lot of building going on in our area. The mall directly around us is renovating, and while most of the demolition work is complete, there are some days when there is some noise. It is not consistent or constant, and it is restricted to between 8 am... More

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2014

I'll start with the bad first: the hotel is going through some major renovations and there is construction all over. It had them down to one elevator, so sometimes you'd wait an eternity to get to your room. Everything else was great. Karina and Myra were the two desk staff that I saw most often due to my work schedule,... More

Was this review helpful? Yes 1
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you so much for posting a review of your recent stay. We really appreciate when guests who have had a great stay let others know about their experience. We are currently rebuilding one of our elevators, but it will be back in service within the next week, so that will help with the elevator wait times. The Metrotown area... More

Whitchurch-Stouffville, Canada
Top Contributor
60 reviews 60 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 9, 2014

The price point is right for an older hotel with a major construction development going on next door. If you don't plan on sleeping in or choose a high floor you will be just fine. Free breakfast and free wifi always a plus.

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. While our hotel has been in the Metrotown area for over 20 years, it was completely renovated during 2006/2007, and we are embarking on another renovation beginning in just a few weeks. We will be completely renovating all of our guestrooms, including new furniture, draperies, seating, wallcoverings, and carpeting. We have already... More

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Additional Information about Holiday Inn Express Hotel Vancouver Metrotown

Address: 4405 Central Blvd., Burnaby, British Columbia V5H 4M3, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby > Maywood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel Vancouver Metrotown 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Burnaby
Holiday Inn Burnaby
Burnaby Holiday Inn

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