We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel Vancouver Metrotown

2.5 of 5 4405 Central Blvd. | Beside Metrotown Shopping and Entertainment Complex, Burnaby, British Columbia V5H 4M3, Canada
Hotel website
Hotel deals
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express Hotel Vancouver Metrotown
Professional photos View all
Browse nearby
Holiday Inn Express Hotel Vancouver Metrotown
Write a Review

181 reviews from our community

Traveler rating
    56
    63
    39
    11
    12
See reviews for
47
36
21
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
  • All months
    (181)
  • Mar-May only
    (38)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (22)
All months
There are newer reviews for Holiday Inn Express Hotel Vancouver Metrotown
See the most recent reviews
Kamloops, BC
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed October 31, 2014

Staying for sons soccer tournament for second year in a row at this location. Upon check in on Friday of the thanksgiving weekend we find out the pool is closed until Wednesday (no rebate offered by front desk). Hotel is under big renovation and was like this a year ago. Hallways dirty. Garbage in stairwells. Only one elevator working. The... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. I am sorry that you happened to be here while our pool was down for maintenance. We schedule these types of events during the colder months in an effort to inconvenience as few guests as possible. As you know - our pool is an outdoor pool, so usage during the fall and... More 

Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 29, 2014

I have stayed at this hotel quite a few times in the past year. They are now under-going renovations on a few of the floors. The 4th floor which I stayed on, it was quiet at night, but during the day they had 3-4 rooms open right near the elevators that they were working on. The room was nice, open,... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. You'll be happy to know that our guestroom renovations are complete and every room has been refreshed with new furniture, lighting, seating, and decor. We will be completing the guestroom corridors over the coming weeks, but this should not affect any guest's stay, as we will be closing off each section entirely... More 

Nanaimo, Canada
Top Contributor
55 reviews 55 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 22, 2014

Stayed here several times over the years and it never disappoints. Easy to find with car or skytrain. Rooms were spacious, quiet, and just renovated. Attached to Metrotown with great shopping. We stayed here because it was a 7 minute drive to BCIT. Breakfast had variety and secure parking below hotel.

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you very much for letting others know of how much you enjoy staying with us. It is a great location, and with free parking and breakfast, it makes it a great value as well. We are very pleased with our recent guestroom renovations, and are glad you enjoyed the upgraded interiors. We hope to see you again soon! Best... More 

Toronto, Canada
Top Contributor
248 reviews 248 reviews
17 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed October 21, 2014

I was most impressed by the friendliness of the staff here, and their willingness to help me with printing some material, the first moment I came in. The location is okay, if you don't mind being far from the madding crowd, and it's close to the sky tram. The breakfast could be improved in two ways, as you might expect... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

I really appreciate hearing from you about your stay with us. Thank you so much for your kind words about our guest service staff. I will make sure to share your comments with them. It is always great to hear about how well they take care of our guests. While all Holiday Inn Express Hotels have to serve exactly what... More 

Ajax, Canada
Top Contributor
73 reviews 73 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 5, 2014

I was sent to Vancouver on a last minute business trip. This hotel was 2 blocks from our office. It is also located right next to the metrotown skytrain station, buses and Metropolis mall. There are restaurants and an Avis car rental within walking distance. My spacious bedroom on the 5th floor had a King sized bed and a huge... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear Ouida S, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate that the room accommodations were up to par. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. I would also like to apologize... More 

Boulder, Colorado
Contributor
17 reviews 17 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 16, 2014

Had some business in Burnaby, so HIEx looked like a good location. The room was okay, but the noise coming from the vent the bathroom sounded like a jet plane. Even closing the bathroom door didn't help much. The work desk is overcrowded by a flat panel TV that could easily be wall mounted. Sadly, the internet was out for... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear Mike C, Thank you for sharing your experience online. We are happy to read that you chose our property for your business travels. However, we regret that certain aspects of your stay did not make for a completely satisfying visit. Please accept our apologies for the shortcomings with the internet connection, as well as challenges with the noise. We... More 

Comox Valley, Canada
1 review
2 of 5 stars Reviewed September 13, 2014

First of all, we requested the top floor weeks in advance and weren't granted the request and also the price of the hotel with all of the construction going on and inconvenience to the guest to enter mall is at par with regular rates. The breakfast is OK. Nothing special. For the price, I'd rather stay downtown. Overall, it's ok... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. I am very disappointed to hear that you did not thoroughly enjoy your stay with us. We have our Executive rooms on the top floor of our hotel and when there is availability, we do try to upgrade our guests. These rooms are priced at a premium over our standard rooms. We... More 

Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 31, 2014

Found earwig bug in room. Bagged it to show staff next day. Cleaning staff took it, so no proof. Foul garbage smell in underground parking lot. Disruptive construction and renovations. Fitness center is below average, pool is small. Slow, under capacity elevators are the only way to move between floors. There is no stairwell between floors, only an exterior fire... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

I really appreciate hearing about your stay, but was disappointed to hear you did not thoroughly enjoy your time with us. I am sorry that you found an insect in your room, and while we make every effort to ensure that our rooms are cleaned and maintained thoroughly, we do have windows that open. It is not unusual for something... More 

Chilliwack, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 24, 2014

Rooms are very small. Partially renovated. Good beds and complimentaries. Room attendents and hotel staff ae good. I left items behind and have tried to contact for 2 days without a call back. Uncertain of how well they communicate eith guests. Pool is dumpy and cold. Fitness centre adequate

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear Bradley W, Thank you for taking the time to review our property. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your experience in further details. We have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in our... More 

Vancouver, Canada
Top Contributor
59 reviews 59 reviews
25 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed August 18, 2014

Once again we decided to get a hotel room in town to avoid the drinking driving thing or the long expensive taxi ride home to the suburbs. We had a banquet to go to in Burnaby. We chose this Holiday Inn Express which was walking distance to our function. We kept waiting for something to disappoint but it never came!!... More 

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you so much for reviewing your stay with us. I love to hear from all of our guests, and am happy to hear that you were very pleased with your stay. We are a very convenient location in the Vancouver area for many travellers. Often, those wanting to catch a concert or event at BC Place or Rogers Arena... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Hotel Vancouver Metrotown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel Vancouver Metrotown

Address: 4405 Central Blvd. | Beside Metrotown Shopping and Entertainment Complex, Burnaby, British Columbia V5H 4M3, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby > Maywood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel Vancouver Metrotown 2.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Hotels.com, Priceline, BookIt.com, Despegar.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Express Hotel Vancouver Metrotown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Burnaby
Holiday Inn Burnaby
Burnaby Holiday Inn

75 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (45)
Viewed
View from room (3)
Viewed
Pool/beach area (4)
Viewed
Room/suite (22)
Viewed
Bathroom (9)
Viewed
Hotel & grounds (1)
Viewed
Dining (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (14)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (7)
Viewed
Bathroom (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay