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All 11 Burnaby hotels

Holiday Inn Express Hotel Vancouver Metrotown

2.5 of 5 Hotel   |   4405 Central Blvd., Burnaby, British Columbia V5H 4M3, Canada (Maywood)
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Holiday Inn Express Hotel Vancouver Metrotown
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73%
Ranked #6 of 11 hotels in Burnaby
Certificate of Excellence 2013
A recent review
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147 people have reviewed this hotel

Traveler rating
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    26
    8
    9
See reviews for
37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Toronto, Canada
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The price point is right for an older hotel with a major construction development going on next door. If you don't plan on sleeping in or choose a high floor you will be just fine. Free breakfast and free wifi always a plus.

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. While our hotel has been in the Metrotown area for over 20 years, it was completely renovated during 2006/2007, and we are embarking on another renovation beginning in just a few weeks. We will be completely renovating all of our guestrooms, including new furniture, draperies, seating, wallcoverings, and carpeting. We have already... More

Singapore, Singapore
1 review
1 of 5 stars Reviewed 3 weeks ago

Think twice before you book this hotel. Their cancellation policy is a trap . Be careful of the fine print written as: - If you change or cancel your booking after 6:00 PM, 21/08 ((GMT-08:00) Pacific Time (US & Canada); Tijuana) you will be charged for 1 night (including tax) • If you change or cancel your booking on or... More

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for writing a review of your stay more than 7 months ago. Our website offers many different rates, as do most hotels. You can choose a rate with no cancellation penalties, or you can choose a more discounted rate. Normally, the greater the discount, the greater the restrictions. The rate you describe is our Smart Saver rate -... More

Tlell, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I had to stay here for work travel. It was the only place not close to any late night restaurants, I swear. Standard room and service, no balconies though. Surrounded by a concrete jungle. I think it's partially in a mall. Convenient for bus routes.

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for taking the time to review your recent stay at our hotel. I'm surprised that you did not find one of the dozens of restaurants directly around our hotel. We have a list of them at the front desk for you, as well as many delivery menus to suit every taste. We are located in the most popular... More

Burnaby, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 21, 2013

Lost our keys to the house after a late night movie.. So crashed at this hotel around 2:30am.. Concierge was friendly, we didn't try room service. Tv service was good, wifi was good. Breakfast was very filling and fresh. Overall, no complaints here. Also we happened to break the coffee pot by mistake but they Sid they won't charge us..... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear aarti s, Thank you for your review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our great location as well as friendly staff. It is always hugely motivating when one takes the time and trouble to acknowledge their good stay. I have taken note of your valuable comments and will... More

Taipei, Taiwan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 9, 2013

About 20 min ride by Skytrain to downtown, less than 3 minute walk from Skytrain exit, and supermarket(s) just beside it, for solo traveler with a tight budget (and a little spare time) ,this hotel is excellent for location and price. The room is clean and comfortable. Did not expect speckless tiles or luxurious mood at the first place, so... More

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay at our hotel. I am sorry that your a/c unit was a bit noisy. I hope that you alerted our staff so our maintenance department could take a look at the unit. We have recently completed replacement of every unit in the hotel, and the newer units are much quieter when operating as they... More

Victoria, BC, Canada
Top Contributor
149 reviews 149 reviews
48 hotel reviews
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed October 20, 2013

I didn't expect anything special here, and I didn't get it. Overall, no complaints but I think I can get better value for money elsewhere, including many of the good hotels downtown. Remember when HIEx was one of the lower-priced options? No more ... Access from the Skytrain is a bit odd; down a dark staircase, across a bus bay,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear kawaguy, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured,... More

Grand Rapids
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed October 16, 2013

I traveled to Vancouver from Michgan for work and stayed for two weeks. The location was perfect as it was across the street from the train station and next to a mall. I left my fan run at night and could not hear the train coming and going. The hot breakfast every morning served a variety for anyone's tastes. The... More

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Kamloops
Top Contributor
103 reviews 103 reviews
34 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 10, 2013

I have stayed at this location several times and it has been uniformly good. The location was ideal with a good sushi restaurant and several family type restaurants a short walk away. However, there is a massive re-construction around the hotel site and all of the surrounding buildings have been torn down. Part of the hotel itself also appears to... More

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for the review of your recent stay with us. It is true that there is a lot of construction in our area, and the adjacent mall (Station Square) is undergoing a significant renovation. This works takes place between 8 am and 5 pm on weekedays. We expect the mall renovation to be complete in 6 to 8 months,... More

Worcester, United Kingdom
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 6, 2013

We were welcomed by professional staff and they found us a room although we were well ahead of booking in time. This room was opposite the Sky Train Station and as I suffer from migraines I could not cope with the noise every few minutes. The reception staff quickly and without fuss offered us another room to check out and... More

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Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for taking the time to write a detailed review of our hotel - I appreciate it very much. All of our guest service team endeavor to make each guest's stay as comfortable as possible, and I am glad we helped to make your visit a good one. We hope to see you again when you next come to... More

Decatur, Georgia
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 25, 2013

I really enjoyed my stay here. It was less expensive than the downtown hotels and in a great location. It was across the street from the train service. The staff was great. The room was clean and comfortable. Breakfast was okay but it was the a good deal since there were no other restaurants close by.

Was this review helpful? Yes
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank your for posting a review of your recent stay. We are very well located, directly across from the Metrotown Skytrain station, and beside the largest shopping mall in BC - Metropolis at Metrotown. We do have dozens of restaurants within walking distance of our hotel, including the Cactus Club, Earls, and many more offering various kinds of fare. We... More

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Additional Information about Holiday Inn Express Hotel Vancouver Metrotown

Also Known As:
Holiday Inn Express Burnaby
Holiday Inn Burnaby
Burnaby Holiday Inn
Address: 4405 Central Blvd., Burnaby, British Columbia V5H 4M3, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby > Maywood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 hotels in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel Vancouver Metrotown 2.5*
Official Description (provided by the hotel):
Burnaby Hotel near Vancouver is connected to Metropolis at Metrotown the 2nd largest shopping and entertainment complex in Canada. Our direct connection to the Metrotown Skytrain Station means easy access to Rogers Arena & BC Place in Vancouver, Canada. The hotel also offers complementary to all guests a full hot buffet breakfast, underground parking and wifi. Our hotel's location is ideal for corporate guests looking for Greater Vancouver accommodations close to companies like Translink, Electronic Arts, BC Hydro and Telus. For meetings, we have ballrooms to boardrooms, with catering and A/V equipment. Leisure visitors to Vancouver and Burnaby love our hotel's direct access to SkyTrain and the attractions in Vancouver, such as the Capilano Suspension Bridge, Gastown and Stanley Park, are minutes away. You can get to the BC Ferries, cruise ship terminals and the 2010 Winter Olympic venues easily. Additional amenities include outdoor pool and sun deck and business centre.The adjacent area is undergoing renovation and there may be construction noise during the day from 8 am to 5 pm. ... more   less 
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