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BEST WESTERN PLUS Austrian Chalet

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462 South Island Hwy, Campbell River, British Columbia V9W 1A5, Canada
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BEST WESTERN PLUS Austrian Chalet
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BEST WESTERN PLUS Austrian Chalet
BEST WESTERN PLUS Austrian Chalet
BEST WESTERN PLUS Austrian Chalet
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293 reviews from our community

Traveler rating
    69
    112
    73
    25
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90
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
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    (293)
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    (50)
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    (98)
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    (98)
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    (47)
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Seattle, Washington
1 review
2 of 5 stars Reviewed 2 days ago NEW

I have never written a hotel review before, but this time I felt I must. I'm shocked at all the glowing comments for this place. We stayed in one of the loft-style suites, with the bedroom upstairs. It was OK, but incredibly dark and dingy. The best part of the room was the bathroom, which had good lighting and was... More 

Was this review helpful? Yes
Victoria, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Stayed here with my family for two nights, while doing some hiking in the area. Will definitely stay here again, and recommend the hotel to others. The hotel did look a little dates, but was very comfortable and met all of our needs, and the some!. I loved the loft beds so our daughter could go to bed while we... More 

Review collected in partnership with Best Western

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Outstanding Service, we didn't wait long to get checked in, but still apologized for the wait. Soon as we got to our room we got a call making sure everything was perfect which it was. Overall great experience, great service and very friendly staff! Will be back for sure! :-)

Was this review helpful? Yes
West Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

My wife and I had a brief visit to the Campbell River area and decided to stay at this hotel. The staff were friendly and efficient, our room was lovely with a view over Discovery Passage and an indoor jacuzzi, the breakfasts were plentiful and the location was perfect for our day trips in the area. We didn't use all... More 

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Port Alberni, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Great place to stay, friendly, courteous, professional...and I could go on about the staff. Great room and great view. Location right off the beach. Will not stay anywhere else when I'm in Campbell River.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

Sean, thank you for your wonderful response. It is nice to have regular visitors go online and endorse places they enjoy. I have passed on your praise to my staff and we are all looking forward to you staying with us again. More 

Puyallup, WA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in room 304. The view was beautiful. The heat was turned up to 5 so the room was warm. We turned the heat off and did not use it the rest of the stay. The bathroom had 3 sets of towels and we needed 4. We had to call for an additional set. I thought we would have... More 

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BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

I am glad to hear that you enjoyed your stay. I am also glad to hear that your request was promptly met. 304 is a loft kitchenette split level room with a lovely ocean view. Your review is appreciated and we look forward to you staying with us again in the future. More 

Surrey, Canada
Reviewer
3 reviews 3 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had the occasion to stay at the Austrian Chalet and we found it very clean with everything we needed. The loft suite we had over looked the water and we had a great view of the 50th Parallel! Kudo's to the manager Annabel Saunders who we met and you can see why the staff is top notch. Right from... More 

Was this review helpful? Yes
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

Thank you for such a lovely review. While constructive criticism helps us to improve, it sure is nice to get a great response like yours. If fuels my staff and is a great motivator to let them know they have made a difference. We look forward to your next visit. And if there is anything we can do to make... More 

Nanaimo, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was booked in this hotel with another co-worker. I ended up with a loft room. The room was very clean and nice view of the ocean. The furniture is older, and you can tell when sitting on the sofa. The bed was very comfortable. The room also had a nice desk to work at. It was a spacious room. Having... More 

Was this review helpful? Yes
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

Our loft rooms are definitely the most popular and for good reason. The split level gives a greater feeling of home with the living room downstairs and the bedroom upstairs. The view from your balcony is awesome too. A tip for future travelers: Within the next two years we will be addressing our outdated furniture. We will be replacing all... More 

Vancouver, Canada
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Great service, but rooms are dated and ready for an update. Don't come here for fast internet either because the speed is so poor it caused me to be unable to complete work. Time for a general renovation for this property.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

As a Best Western Plus, we are undergoing many renovations and changes, inside and out. This year we are working on guest room flooring and exterior paint and lights. Our internet is also in the process of being upgraded. To date we have added a brand new router and 8 new access points. We have many more changes planned for... More 

Travelers are raving about these Campbell River hotels

Victoria
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed in one of the loft rooms with our 2 children for three nights. Overall, we were happy with our stay. The staff is great, very friendly. When the maintenance man saw my son throwing a golf ball on the green, he came back out with clubs so he and my husband could actually play. The ladies who oversaw... More 

Was this review helpful? Yes
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

I really appreciate the time you have taken to write such an informative response. Be assured, I will take the pros and cons of your response and implement changes with housekeeping and maintenance to improve our operations. Thank you again for your candid response. I do hope you will consider staying with us again and give us a change to... More 

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