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BEST WESTERN PLUS Austrian Chalet

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462 South Island Hwy, Campbell River, British Columbia V9W 1A5, Canada
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Austrian Chalet
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BEST WESTERN PLUS Austrian Chalet
BEST WESTERN PLUS Austrian Chalet
BEST WESTERN PLUS Austrian Chalet
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299 reviews from our community

Traveler rating
    70
    115
    75
    25
    14
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92
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (299)
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    (56)
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    (98)
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    (98)
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Campbell River, Canada
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband stayed here for work a few times and I accompanied him a couple of them. The staff were always great and very personable. We did have a couple issues (nothing to do with the hotel) and they were than happy to help us with everything. Every person on staff was very friendly and very helpful. Breakfast was an... More 

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

My boyfriend and I had come to the hotel to use a gift certificate for a one night stay. Upon our arrival our front desk staff was very friendly and even upgraded our room for us as we were first time guests. We were put into a kitchenette with an ocean view. The beds were comfortable and the room was... More 

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Vancouver, B.C.
Top Contributor
66 reviews 66 reviews
49 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nice hotel right on the water. I had a nice view from my room of the ocean. My room had 2 floors. A sitting area and upstairs was the king bed. Pool was being renovated while there and the staff were excited for the upgrades. They said they will be awesome when done.

Review collected in partnership with Best Western

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Grande Prairie, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed July 2014 from the road it looks like a dive but the rooms have a great view clean and nice balcony. free parking we didn't use the hot tub or pool as it was nice out and spent more time at the dock trying to catch a salmon! The hotel has great location and friendly service and the... More 

Was this review helpful? Yes 1
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

Thank you for your review. I noticed that you stayed with us July of 2014. I highly encourage you to come back and visit us again as we have made numerous changes to the property. We finished our lobby renovation and it looks great! We will also be completing our exterior paint and light project this summer as well as... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

The road appeal definitely gives this hotel a bad wrap, but the rooms were nice inside, and the bathrooms were quite clean and had no hint of mold. Breakfast wasn't the best the first day, lukewarm turkey sausages and french toast, but the second day was fried potatoes and bacon and was much hotter and enjoyable.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

Your feedback is appreciated. Spring is here and we are working very hard to bring the property out of its winter hibernation. We will be finishing our painting project this summer and the flowers are due to arrive in a couple of weeks, that will bring some much needed color to our gardens. As for the breakfast, I will use... More 

Regina, Canada
1 review
3 of 5 stars Reviewed 4 weeks ago

It was ok but expected a little better! Price was good. Location was very nice. Room was crowed with to much furniture but ok. Bathroom was not clean. Times of breakfast shop, we were missed lead on the times they open.

Review collected in partnership with Amoma.com

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Seattle, Washington
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 17, 2015

I have never written a hotel review before, but this time I felt I must. I'm shocked at all the glowing comments for this place. We stayed in one of the loft-style suites, with the bedroom upstairs. It was OK, but incredibly dark and dingy. The best part of the room was the bathroom, which had good lighting and was... More 

Was this review helpful? Yes 2

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2015

Stayed here with my family for two nights, while doing some hiking in the area. Will definitely stay here again, and recommend the hotel to others. The hotel did look a little dates, but was very comfortable and met all of our needs, and the some!. I loved the loft beds so our daughter could go to bed while we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

I am glad to hear that you and your family enjoyed staying with us. I would classify us as a character hotel. Many European guests enjoy our architecture as it does resemble and authentic chalet style. That does not mean that we live behind the times! We are constantly making improvements to our public areas and guest rooms. This year... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

Outstanding Service, we didn't wait long to get checked in, but still apologized for the wait. Soon as we got to our room we got a call making sure everything was perfect which it was. Overall great experience, great service and very friendly staff! Will be back for sure! :-)

Was this review helpful? Yes 1
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

Your review is appreciated. Most guests are surprised when we call to check on them. We make it our mission to call each guest after check in to ensure overall satisfaction. Your business is important to us and I would like to invite you to come back and see us again. More 

West Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed April 6, 2015

My wife and I had a brief visit to the Campbell River area and decided to stay at this hotel. The staff were friendly and efficient, our room was lovely with a view over Discovery Passage and an indoor jacuzzi, the breakfasts were plentiful and the location was perfect for our day trips in the area. We didn't use all... More 

Was this review helpful? Yes
BWAustrianChalet, General Manager at BEST WESTERN PLUS Austrian Chalet, responded to this review

Thank you for the wonderful review. I am glad that you enjoyed your stay with us. I highly encourage you to come back again. In the next few weeks we will be planting our flowers and the whole property will be alive with color! The deer have already begun to visit us every day and guests are entertained by them... More 

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