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Quality Inn Castlegar

2.0 of 5 1935 Columbia, Castlegar, British Columbia V1N 2W8, Canada
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Quality Inn Castlegar
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Quality Inn Castlegar
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57 reviews from our community

Traveler rating
    13
    16
    13
    8
    7
See reviews for
7
15
6
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Victoria, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Wow, I recently ended up here when I couldn't get into my regular hotel... initial impressions were that its very rundown. The lobby and hallways are in need of upgrades and cleaning. There is no elevator to the second floor. The room had newer carpet and a newer bedspread. The cleanliness of the room was dodgy although the finish was... More

Was this review helpful? Yes
Jabbar D, Manager at Quality Inn Castlegar, responded to this review

Dear Customer, I apologies on behalf of our hotel for failing your expectations regarding cleanliness on your recent stay. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in future. Thank you for your time and valuable feedback. Hope you will give us another chance for superior chances. Thanks Jabbar Dhaliwal More

Aldergrove, Canada
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nice people, excellent check in, clean, quiet room. Bathroom sink plugged (but my own fault for not calling front desk as it was late). Went for the free breakfast and was passed over not once but twice to even get the menu (I had a coupon - I knew what I wanted) once by a larger group and then by... More

Was this review helpful? Yes
Jabbar D, Manager at Quality Inn Castlegar, responded to this review

Dear Customer, Thank you for your time for giving us feedback. On the behalf of our entire team I apologize for failing your expectations. As you people had coupon for breakfast, waitress was going to take your order first even they gave menus to other people first. Foods comes up as according to order taken. We will try next time... More

1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is owned and run by an awesome family! I am from nova Scotia where hospitality service is very high, I've been travelling the country for a long time staying in hotels, ad it's rare to have good service I've found....I came here on a whim....and I've never been so accommodated and helped by a hotel of there stature.... More

Was this review helpful? Yes
Jabbar D, Manager at Quality Inn Castlegar, responded to this review

Dear Customer, Thank you so much for your time to give us feedback . It was great to have you inn. Thanks for your kind words. We will keep up the good work. Thanks Jabbar Dhaliwal More

Lac du Bonnet, Canada
Top Contributor
60 reviews 60 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We changed our schedule and added a stop to our itinerary at the last minute. The Quality Inn in Castlegar was not our first choice and we would not stay here again. While there has been some updating, the hotel is not in great shape, dirty carpet in the halls, wobbly stair bannister, old and noisy window air conditioners, stained... More

Was this review helpful? Yes
Jabbar D, General Manager at Quality Inn Castlegar, responded to this review

Dear Customer, Thank you very much for your time to review your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room you stayed in. We are going to change the room accessorises, and much more in coming few... More

Paris, France
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 18, 2014

The rooms, although small, have modern upgrades such as newer TVs bedding and refrigerators. They have done a nice job of improving the place in the last decade. However, the owner's youngest son, whom appears to be about 14, is cocky and rude. I won't go into detail, but the boy needs a lesson in manners, that's for sure.

Was this review helpful? Yes
Jabbar D, General Manager at Quality Inn Castlegar, responded to this review

Thank you for your review, we appreciate your comments. Also we will be looking into the negative comments about your stay and the problems will be addressed. Hopefully in the future you will have an even more pleasant stay. General Manager More

Saskatoon, Canada
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 9, 2014

Great location near busy crossroads but no traffic noise. It is easy to miss if you don't follow your map. The doors that open to the parking lot make for ease of luggage carriage and the interior doors make for an easy trip to the restaurant or reception. Staff are extremely helpful and friendly. Don't look for many frills here... More

Was this review helpful? Yes
Jabbar D, Manager at Quality Inn Castlegar, responded to this review

Dear Guest, Thank you for taking time to review us. It means a lot to us. It is always great to hear from our guests. I will share your feedback with my restaurant staff as well. Hope we will see you in near future . Thanks Jabbar dhaliwal More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 5, 2014

This Inn is very pleasant if you are needing a place to stay and don't need any extras (such as a pool or breakfast). The staff is friendly. The room my boyfriend and I stayed in had wood floors (it was a very nice touch). They also did our laundry on-site for a small fee. Location is also nice, there... More

Was this review helpful? Yes
Jabbar D, Supervisor at Quality Inn Castlegar, responded to this review

Dear Guest, This is great to hear that you enjoyed your stay with us. Thank you for your wonderful review. It means a lot to us. We look forward to see you in near future. Thanks Varinder More

Calgary
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 15, 2014

Convenient access from/to the highway for an over-nighter. A strip mall and fast food joints are within walking distance. Rooms had access from both a dark interior hallway and directly to the parking area. This is a double edge sword. Access from outside is convenient for getting to/from your vehicle. On the other hand, it makes it easy for the... More

Was this review helpful? Yes
Jabbar D, Manager at Quality Inn Castlegar, responded to this review

Dear Guest, Thanks for the compliments. We really appreciate that. But on the other side, we apologise for your inconvenience in our property. We just renovated the sealing of that room few days ago, so there will be no future problems. And we did sprayed in the room as well. I am Sorry to say that but we are not... More

Vancouver, British Columbia, Canada
2 reviews
4 of 5 stars Reviewed September 7, 2014

From the moment we checked in we were helped by two very pleasant staff at this hotel who were very accommodating to our request for a specific room. They even allowed us to check out an hour later than normal. The room was neat and clean and the beds were comfortable. Best of all, the bathroom was nice and big!... More

Was this review helpful? Yes
Jabbar D, General Manager at Quality Inn Castlegar, responded to this review

Dear Christine, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More

Kelowna, Canada
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 28, 2014

On my business trips to the Kootenays this where I stay. Clean , convenient , good breakfast, great location... Lots of restaurants walking distance, city swimming pool down the street. Best part Raj and Jabbar are the best Inn Keepers in western Canada !! Can't go wrong for $$ .

Was this review helpful? Yes 1
Jabbar D, Guest Relations Manager at Quality Inn Castlegar, responded to this review

Thank You so much Traian for your time to give us kind feedback! We highly appreciate and value our customer's feedback. We will also share it with our team as your response will serve as an encouragement to all of our staff. We hope to see you soon! Take care. More

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Additional Information about Quality Inn Castlegar

Address: 1935 Columbia, Castlegar, British Columbia V1N 2W8, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Castlegar
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Castlegar 2*
Number of rooms: 48
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Also Known As:
Castlegar Quality Inn

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