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BEST WESTERN PLUS The Westerly Hotel & Convention Centre

3.5 of 5
1590 Cliffe Avenue, Courtenay, British Columbia V9N 2K4, Canada
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BEST WESTERN PLUS The Westerly Hotel & Convention Centre
Ranked #4 of 10 hotels in Courtenay
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163 reviews from our community

Traveler rating
    70
    58
    25
    6
    4
See reviews for
Families
46
 
Couples
45
 
Solo
10
 
Business
38
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Victoria, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 6, 2013

We've been to a few Best Westerns over the years and found they are average hotels. This one is a noticeable cut above. The welcome from front desk staff was first class and welcoming. Courtesy like this is not often found even in higher end hotels. So cutting right to it. The hallways and carpeting were a bit worn. The... More

Was this review helpful? Yes
Linda B, Duty Manager at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
May 11, 2013

Dear grandcharles, I would like to thank you for taking the time to let us know about your recent stay. We really appreciate your choosing our hotel, and also for recommending us to others! We often get great compliments on the outstanding service of our staff and we look forward to welcoming you back and seeing you again! More

Sechelt, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

Spent last night at the Westerly and from the moment we arrived we were not disappointed. The staff, rooms (with fridge and microwave) and beds were great! Bathrooms were clean and modern. Love the fact that there's a balcony to every room. This place has all you need, cool lounge with a billiards room, a pub, restaurant, a liquor and... More

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Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
May 6, 2013

Dear Joh_Joh_Bean, Thank you for your wonderful review. I'm so happy to hear that you had a great stay with us! We also agree, we are in a great location and have the best team! We look forward to having the opportunity to welcome you back in the future so you can enjoy the Comox Valley again. Guest Services More

Fraser Valley, Canada
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 27, 2013

We stayed at the Best Western Westerly in Courtenay BC in a pet-friendly room. Nice room with a king size bed and a balcony. Parking is in the back with access to the accommodations building through a separate entrance. There is an 'overpass' from the third floor which provides access to the lobby, restaurant and pub. This is definitely an... More

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Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
May 6, 2013

Dear Guest, We appreciate your review and want to thank you for taking the time to share your comments of your recent experience at our hotel. Guest feedback such as yours is very helpful in determining where additional attention is needed in our hotel. Our staff take our customer requests personally to ensure that your needs are met and we... More

Vancouver Island
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 18, 2013

Stayed just one night, the beds were very comfortable - with fitted sheets! Expected it to be noisy but it was ok. Overnight no noise at all. We turned off the thermostat as the fan had a heavy kick when turning on. Very clean, a little dated but they're obviously making the effort to keep it clean - nice carpet,... More

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Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
May 6, 2013

Dear vanisle3, Thank you for taking the time to share your comments of your recent experience at our hotel and was sorry to learn of your pillow experience. We regret that they did not meet your expectations as we have received many compliments on our pillows in the past, so much so that our guests try to buy them. Everyone's... More

port hardy bc
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 31, 2013

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Review collected in partnership with Best Western

Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
April 8, 2013

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Victoria, Canada
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 23, 2013

We have stayed at the hotel many times. The rooms are huge, especailly if you get a suite. Lots of room to spread out. The ones in the original building do feel a little dated though. Go for a room in the new tower. There is a games room, which is fun for the kids.....video games, ping pong, basketball, etc.... More

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See 2 more reviews by JMS75 for Courtenay
Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
March 25, 2013

Dear JMS75, Thank you for taking the time to share your feedback with us. We appreciate that you had chosen to stay with us again on your recent visit to Courtenay and you enjoyed your time at our hotel. We look forward to seeing you again soon..Warm Regards, Guest Services More

Calgary
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 22, 2013

I stay at the Best West Western Westerly Hotel at least once a month for work. From check in to check out it's always a good experience. However, it's the server at breakfast that always brings a smile to my face. Her name is Susie and she is always so kind, happy and full of energy. Her sunny disposition is... More

Was this review helpful? Yes
Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
March 25, 2013

Dear Canuck, Thank you for your wonderful review and happy to hear that you had another great stay with us! We also agree, Susie is wonderful and she always makes sure our guest start the day off right! We look forward to welcoming you back soon! Warm Regards, Guest Services More

Vancouver, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 22, 2013

Got good rate on priceline bids. For the price, it works. Breakfast not great. Room ok. Didn't try the pool as there were a bunch of kids goofing around. Safeway across the street to buy drinks Grab a sandwich etc. Starbucks, Pizza Hut, McDonalds within walking distance.

Was this review helpful? Yes
See 2 more reviews by kimdebbie28 for Courtenay
Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
March 25, 2013

Dear Kimdebbie28 Thank you for taking the time to write on Trip Advisor, we really appreciate you doing so. We also appreciate your choosing our hotel for your stay and hope to see you again soon!! Guest Services More

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2013

We got a very good price for our room which was a fairly typical hotel room but better than others we had stayed in (and paid more for). We're a family of four on a budget so appreciated that breakfast was included - and it was a decent buffet (not just continental). The family restaurant prices were also reasonable -... More

Was this review helpful? Yes
Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
March 25, 2013

Dear Mum2MandM Thank you for taking the time to let us know about your stay with us and enjoying all the amenities in our hotel. We look forward to the opportunity to welcome you and your family back to our hotel. Guest Services More

Richmond, British Columbia, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2013

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Was this review helpful? Yes 1

Review collected in partnership with Best Western

Linda B, Guest Services at BEST WESTERN PLUS The Westerly Hotel & Convention Centre, responded to this review
March 25, 2013

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Additional Information about BEST WESTERN PLUS The Westerly Hotel & Convention Centre

Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
BEST WESTERN PLUS The Westerly Hotel & Convention Centre Courtenay, Vancouver Island, Canada
Address: 1590 Cliffe Avenue, Courtenay, British Columbia V9N 2K4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Courtenay
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Courtenay
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Courteany's one and only full service hotel, centrally located, offering convenient access to the City and its many attractions. Featuring 140 guestrooms and suites, inclusive of our Premier Mountainside Wing. On site Restuarant, Pub, Lounge, Liqour Store and Games Room. ... more   less 
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BEST WESTERN PLUS The Westerly Hotel & Convention Centre
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