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BEST WESTERN Cranbrook Hotel

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1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
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BEST WESTERN Cranbrook Hotel
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BEST WESTERN Cranbrook Hotel
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154 reviews from our community

Traveler rating
    41
    63
    27
    18
    5
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41
38
8
51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Cranbrook Hotel
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Camas
Top Contributor
175 reviews 175 reviews
22 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed September 1, 2013

easy to find, on the main drag. large room. great bed - firm. no view service staff was very helpful in getting around town. pool - NO Hottub - which was dissapointing. will be back this is just filler text beacase there in a min of 200 character required to say everything one must say in a fdew words.

Was this review helpful? Yes
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for posting your experience and recommendation! I am glad that you had a restful stay and found our staff to be attentive. We look forward to welcoming you back on your next visit to Cranbrook. – Sonu Murphy More 

Trail, BC
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 28, 2013

stayed because I had gift cards to use. Overall it is a nice place to stay, no continental breakfast however. No hot tub either. A cold pool and waterslide. Reception staff could / should take some training on being friendly and welcoming. I don't expect to be coddled, but I do expect to be treated politely at all times.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Public Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Your feedback is instrumental in improving our hotel and service, and I thank you for posting your review. I have passed your comments on to our management team in Cranbrook for further review. I apologize that your stay did not meet with our high standard of service and hope that we will have the opportunity to welcome you back for... More 

A TripAdvisor Member
5 of 5 stars Reviewed August 26, 2013

Great hotel.very clean,comfy, organized and friendly.Beautiful decor, spacious rooms ,comfy beds and great location. Would stay there again,easy little city to get around. Restaurant in lobby was yummy.

Review collected in partnership with Best Western

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful comments! I will pass your compliments on to our team in Cranbrook and we hope to see you again soon! – Sonu Murphy More 

Chestermere, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 20, 2013

We came, we stayed, we left. Everything was bon! Normally we would expect a free breakfast, but this one has a pay breakfast, which was ok...reasonable prices. Hotel is clean and new, and the fitness center actually works, unlike the BW Palm Springs. Mostly just arrived and slept, but did extract some use from the pool and the fitness center... More 

Review collected in partnership with Best Western

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Your feedback and comments really made our day! We love to hear “everything was bon!” and that the beds were good as you recall and slept most of the time. We look forward to welcoming you back for another memorable snooze! – Sonu Murphy More 

Calgary/Alberta
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 18, 2013

We had an excellent stay. Our three boys enjoyed the waterslide and pool so much we could barely get them out to go on day trips! Only downfall about the hotel that I can think of is there isn't a little shop that offered magazines/snacks/sundries etc. The maid service was excellent and everyone was very friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

We love welcoming families to Cranbrook and to hear that your boys had such a great time puts a smile on my face. Great feedback! We have a vending machine with various items on our first floor but I will pass your suggestion on to our management team. We look forward to your next visit! – Sonu Murphy More 

Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 18, 2013

Great clean hotel. Staff is friendly and helpful. Only thing it's missing for the price is a continental breakfast. That's why I give it a 3 for value. Pool and waterslide were fun and kept clean and full of towels.

Was this review helpful? Yes
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

I am glad that you enjoyed your stay in Cranbrook and our excellent service made it a great experience. I will pass your comments on to our management team and hope we can welcomed you back soon! – Sonu Murphy More 

Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 18, 2013

As Best Western hotels go, this facility stands out as more luxurious. I found it surprisingly upscale for the brand - although the cost for the room was far more than any Best Western I have seen. (They were nearly sold out when I reserved my room, so they were charging premium rates I'm sure). The room was in excellent... More 

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for choosing to stay with us while on business in Cranbrook. I apologize for any inconvenience caused by the door lock, and I am glad that our staff was able to resolve this for your quickly. Your feedback is so important in improving guest experience and our services, so I thank you for taking the time to post... More 

cranbrook, Canada
1 review
5 of 5 stars Reviewed August 17, 2013

Located on the main highway with good access,construction workers,tourists,bikers stay here.always busy..clean,reasonable rates ,secure..not a highend hotel but clean and comfortable and quiet, this hotel serves a well rounded group of people looking for a nice place to stay for a reasonable price..Brand name to reassure potential guests looking for a familiar name in a strange city.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your recommendation! We see guests from all walks of life and from many different professions, so it is very rewarding to hear that we are your recommended reliable choice for accommodation in Cranbrook for everyone as a “good place” to stay! We hope to see you again soon. – Sonu Murphy More 

Airdrie
Contributor
15 reviews 15 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 16, 2013

Very nice well kept hotel with very helpful and polite staff. Really enjoyed my stay. One of the best hotels I have stayed at in my 8 years of being on the road at 130 nights a year. Very clean modern hotel with with quality furnature, air conditioning that works excellent and excellent beds for compfort which is my number... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Wow 130 nights per year on the road! You are truly a road warrior in need of a great nights sleep. I am glad to hear that we delivered and you had a relaxing stay. We look forward to welcoming you back for another spectacular and comfortable stay. We wish you safe driving! – Sonu Murphy More 

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 8, 2013

Have stayed at this hotel several times. Check in is quick, accurate, and easy. Same thing for check outs. Easy to locate and access on the main route. Best Western is very consistent in it's quality. Clean, quiet and recommended.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your recommendation! I am glad to hear that we are your choice hotel while in Cranbrook and that you appreciate the high level of standards that our team works very hard to maintain. We hope to welcome you back soon to our beautiful city! - Sonu Murphy More 

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