We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Cranbrook Hotel

Hotel website
Hotel deals
1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Special Offer
1,000 bonus reward points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
BEST WESTERN Cranbrook Hotel
View Map
Add Photo Write a Review

186 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    52
    74
    33
    21
    6
See reviews for
49
52
9
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
  • All months
    (186)
  • Mar-May only
    (32)
  • Jun-Aug only
    (92)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (21)
All months
Sooke, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

I have been using Best Western hotels for several years when travelling. This is the first time I have ever been disapointed in a BW hotel. The location is on a busy, noisy highway. The room was small, uncomfortable. The bed was fine but the pillows were designed to give one a sore neck. We had problems with the door... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Carlisle, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel rooms were very clean and neat and the hotel staff was very nice. My only thought was that it would be nice to have a complimentary hot breakfast for the price of the room, but there are plenty of places to eat within close proximity.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review. I will be sure to pass your compliments along to the team in Cranbrook, they will be pleased to hear their efforts are appreciated and you had a pleasant stay. We look forward to welcoming you back again soon. Candace West Marketing Coordinator More 

Richmond, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was ok. Staff was friendly. Gym was ok, didn't get to try the pool. No free breakfast. A little noisy as it was beside the train tracks, but a lot of hotels are in this town. They were ready for us at around 2pm as our room was available.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for posting your comments. I’m pleased you received the friendly, accommodating service the team in Cranbrook strives to provide. We hope to see you on your next visit. Candace West Marketing Coordinator More 

Sault Ste. Marie, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here with my son on our way back from Kelowna BC (Aug 7th 2015). The room was well updated and clean, beds were very comfortable as in most Best Westerns I have stayed in, the staff was very helpful and pleasent. The contiental breakfast was as good as most Best Westerns I have stayed at. But I found... More 

Was this review helpful? Yes 2
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time to share your feedback. I’m happy you enjoyed the comfortable, modern guestrooms, but I’m disappointed you didn’t receive the value expected. We hope you will reconsider Best Western Cranbrook Hotel as a destination in the future. Candace West Marketing Coordinator More 

saskatoon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok. Clean. Breakfast wasn't cheap and very slow. Rooms were fine but nothing fancy. Did get a cheaper price than trip advisor by using our costco card (10$ off). Staff was friendly and welcoming. Lots if restaurants close by to choose from.

Was this review helpful? Yes 2
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review. I am pleased to hear you received friendly, accommodating service and enjoyed the hotel’s convenient location. We hope to see you back in Cranbrook on your next visit! Candace West Marketing Coordinator More 

Vancouver, Canada
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Overall, this hotel failed to meet our expectations and was a disappointing final stay on our road trip. We always book a hotel (if available) with a pool as this is a big part of our family's road trip tradition. We were very disappointed to enter the pool area to see the water as a sickly, murky green color. It... More 

Was this review helpful? Yes 1
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time to share your comments. I am disappointed we were unable to meet your expectations and apologize for any inconvenience you may have experienced. Our guests’ comfort and enjoyment is always top priority and we try to ensure regular pool maintenance has minimal impact on our guests. Following a significant refill to the pool, chemical... More 

Macklin, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

The Best Western Hotel in Cranbrook is an excellent hotel and recommend anybody wanting a relaxing nights rest in a clean and organized hotel with a fair price to check it out. The rooms are very nice comfortable beds and close to other amenities. The staff was very nice and the decor was very nice as well.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your experience. It’s great to hear you had a relaxing, comfortable stay and received the value expected. We hope to see you all back in Cranbrook again soon! Candace West Marketing Coordinator More 

Sparwood, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel was clean, friendly and great sleep. Restaurant was not large enough or fast enough to handle travelling people. Wished there was a hot tub. Otherwise good location. Unusually small restaurant area but many other choices within walking distance of the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for posting your review. I’m glad you had a great sleep and received the friendly service the team in Cranbrook takes pride in delivering to guests. We look forward to your next visit! Candace West Marketing Coordinator More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

Best western was twice the price of every hotel in cranbrook .... The free breakfast has been turned into a charging breakfast corner... 9.95 for the scrambled eggs from a carton.... It insults your intelligence.... Since they now sell coffee... The coffee makers in the room stink big time.... That ain't even coffee.... The pet friendly room had stains I'll... More 

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Guest feedback is always valued, thank you for sharing your comments. I’m disappointed you didn’t receive the value expected. I have shared your feedback with management and the housekeeping team for further review. We hope to have the opportunity to restore your confidence in Best Western Cranbrook Hotel. Candace West Marketing Coordinator More 

Red Deer, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Overnight stay on our way back from a family gathering in Penticton. Hotel and room was very clean and front desk contacted us after we settled in to ensure the room was what we expected. Bed very comfortable and had a good night sleep. Would stay here again and would recommend to other travellers.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review and recommendation. I’m pleased you had a restful sleep and enjoyed the comfortable bed. We look forward to welcoming you back to Cranbrook! Candace West Marketing Coordinator More 

Questions? Get answers from hotel staff and past guests. Ask a question

37 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Room/suite (4)
Viewed
Bathroom (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Room/suite (11)
Viewed
Dining (3)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Cranbrook
2.9 mi away
St. Eugene Golf Resort & Casino
0.3 mi away
Days Inn Cranbrook
Days Inn Cranbrook
#11 of 17 in Cranbrook
3.0 of 5 stars 104 reviews
0.5 mi away
Sandman Inn Cranbrook
Sandman Inn Cranbrook
#12 of 17 in Cranbrook
3.5 of 5 stars 75 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Model A Inn
Model A Inn
#9 of 17 in Cranbrook
3.5 of 5 stars 51 reviews
16.1 mi away
Mountain Spirit Resort
Mountain Spirit Resort
#1 of 4 in Kimberley
4.5 of 5 stars 107 reviews
1.1 mi away
Super 8 Cranbrook
Super 8 Cranbrook
#7 of 17 in Cranbrook
3.5 of 5 stars 330 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay