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BEST WESTERN Cranbrook Hotel

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1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
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BEST WESTERN Cranbrook Hotel
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BEST WESTERN Cranbrook Hotel
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153 reviews from our community

Traveler rating
    41
    63
    26
    18
    5
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41
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51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (153)
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    (25)
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel was very clean and quiet. Front desk staff were very friendly. They do offer on-site breakfast for an added cost but we did not eat at the hotel. As a family of five it was nice that this hotel still offers a roll-away cot option as many hotels seem to be phasing them out.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. It’s great to hear you received the friendly service we take pride in delivering to our guests. We look forward to seeing you and your family on your next visit to Cranbrook! Candace West Marketing Coordinator More 

Victoria, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel. It's on par with many of the higher end business travel or conference hotels that I've stayed at. The only negative differences were the view (not great) and the sheets were a bit scratchy. Great other than that. On my way in I heard another guest giving the front desk a hard time about the... More 

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for posting your comments. I am pleased to hear you were satisfied with the value during your recent business trip. We hope to see you in Cranbrook again soon! Candace West Marketing Coordinator More 

Prince Albert, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice new hotel. Excellent Rooms and pool/waterslide for the kids. Comfortable beds, good sound proofing, large flat screen TV's, nice kitchen. We stayed in a 2 bedroom suite as we have 5 kids. A bit pricey but a great hotel room.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your kind review. I am happy to hear you enjoyed the room and hotel amenities during your stay. We hope to welcome you and your family back to Cranbrook again soon! Candace West Marketing Coordinator More 

Calgary, Canada
Top Contributor
284 reviews 284 reviews
102 hotel reviews
245 helpful votes 245 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our check-in was effortless and welcoming. It was a pleasure to see low watt lightbulbs being used in the hotel hallways. The room was exceptionally clean and well laid out. It seemed to be larger than normal. The only issue we had was the sound of the night freight trains unfortunately, but all the other hotels would have the same... More 

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review and for recognizing some of our environmentally friendly initiatives. We take pride in our efforts and are always looking for new ways to be “green.” I am pleased to hear you enjoyed your room amenities and breakfast at Amato’s Café. We look forward to welcoming you back to Cranbrook! Candace West Marketing Coordinator More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed here for one night during a road trip. Room was pretty good, clean and quite. The restaurant was not open for dinner so I ate across the street and the staff at the hotel were very helpful in picking where to dine. But they did not warned me about the in-house restaurant for breakfast and now I am... More 

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your review. I am happy to hear you received helpful service and enjoyed the quietness of your room. We hope to see you back in Cranbrook again soon! Candace West Marketing Coordinator More 

West Kelowna, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2015

We found this hotel very comfortable, the staff were helpful, the location was good. The trains didn't really bother us, could be location of our room. The pool and waterslide was fun for kids. The work out room was small, but good enough.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Guest feedback is always valued and I want to thank you for posting your review. I am pleased to hear you had a comfortable stay and appreciated the convenient location. We look forward to your next visit to Cranbrook. Candace West Marketing Coordinator More 

Edmonton, Canada
2 reviews
1 of 5 stars Reviewed February 18, 2015

The staff were rude and indifferent from their first sentence upon check in to their last on check out. One staff member even rolled her eyes at me when I noted that the Hotel was $30 more for the same room we stayed in the night before in Canmore. Canmore's Best Western was fantastic. Cranbrook's while similar was NOT! She... More 

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PrestigeHotels, General Manager at BEST WESTERN Cranbrook Hotel, responded to this review

I am extremely disappointed to read of your recent experience at the hotel and want to offer my sincere apologies for not meeting your expectations. Please be assured that the comfort, safety, and enjoyment of our guests is always a top priority and we are dedicated to providing a positive, memorable experience. Please contact me directly at 250.417.4002 to discuss... More 

nelson, Canada
1 review
2 of 5 stars Reviewed February 14, 2015

Nice staff, was not made aware of 24/7 trains 50 feet from hotel window which kept us up most f the nights we stayed. nice pool. crazy water slide. DO NOT STAY IF YOU WANT A QUIET HOTEL! Stay on the street side, not the railway side.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your comments. I am pleased to hear you enjoyed the pool and waterslide, but apologize for any inconvenience you may have been caused due to the trains that pass by. We do hope to have the opportunity to welcome you and your family back to Cranbrook. Candace West Marketing Coordinator More 

Kanata, Canada
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 6, 2015

I was rolling through Cranbrook with business and wasn't staying long. I can't say how impressed I was with this place. Room was very modern and clean. I am a techie and I was impressed with the 42" Samsung they had hanging on the wall. The free coffee was local. The room was oversized with a pleather couch. The amenities... More 

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time to share your review. I am pleased to hear we exceeded your expectations and you enjoyed the spacious, modern rooms. We hope to see you again on your next visit to Cranbrook! Candace West Marketing Coordinator More 

1 review
2 of 5 stars Reviewed January 7, 2015

This hotel was dirty, did not have adequate lighting, and was very difficult to regulate temperature. I would not stay there again. There was a thermostat on the wall that did not work and the one on the heater was not much better. I could not tell which one to use for a long time, so ultimately was up and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your review. I am disappointed to read about your experience at the hotel. Please accept my apologies for any inconvenience you may have been caused. I have passed your comments along to the team in Cranbrook for review. We do hope to have the opportunity to restore your confidence in the Best Western Cranbrook Hotel. Candace... More 

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