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BEST WESTERN Cranbrook Hotel

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1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
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BEST WESTERN Cranbrook Hotel
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176 Reviews from our TripAdvisor Community

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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (176)
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    (32)
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    (21)
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Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One of the nicest Best Westerns we have stayed at. Good size rooms, sink outside of the bathroom and comfortable beds. This has a nice sized pool with an exciting Waterslide that even the adults enjoyed. Very fast WiFi that is essential when traveling 3000 miles.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. It’s great to hear you had a comfortable stay and appreciated the spacious guestrooms. I’m glad the entire family enjoyed the pool and waterslide. We hope to see you all back in Cranbrook again soon! Candace West Marketing Coordinator More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is quite, clean and the staff are very friendly and helpful. The breakfast is great though you have to wait for your order to be cooked. I had a room with a little kitchen, so I could fix something to eat since many restaurants close early in Cranbrook. I highly recommend this hotel.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review and recommendation. I am pleased you had a quiet stay and received the friendly, helpful service the team takes pride in delivering to guests. We look forward to your next visit to Cranbrook. Candace West Marketing Coordinator More 

Vancouver, Canada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Booked on-line and as usual slow and room requested not available and did consider season. Slow check in, finally got through the process, room requested not available. When completed told not inclusive breakfast and very disappointed about this, as first time this has happened at a Best Western. If not checked in would have left as really no explanation or... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Guest feedback is always encouraged and valued, thank you for taking the time to share your experience. I am disappointed the service received was not indicative of the high standards we set. Although a complimentary breakfast is not offered, packages are available for guests who wish to include breakfast with their stay. We hope you will give us the opportunity... More 

Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Great hotel for a great price. Very clean and quite. Nice pool, I would stay here again. They have a little cafe in hotel for breakfast. We ate at Mr Mikes across the street it was awesome !! Great location close to everything including Tim Hortons :)

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your review. I am pleased you received the value expected and enjoyed the hotel’s convenient location. We look forward to seeing you on your next visit to Cranbrook! Candace West Marketing Coordinator More 

Calgary
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great price. Clean. Pleasant staff. Lovely hidden patio in the back with a grassy area, a badminton net and equipment provided. The in-room fridge is a wine fridge, doesn't get cold but the rooms are spacious! The pool was a bit murky but it was also being used by 2 dozen kids having a blast. We would stay again.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your great review. You have provided others with useful information about the hotel’s amenities. I am happy you enjoyed your spacious room and received pleasant service. We hope to welcome you back to Cranbrook on your next visit! Candace West Marketing Coordinator More 

Bothell, Washington
Level Contributor
175 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's always a good sign when the front desk receptionists make you feel so welcome that you automatically wished you'd reserved another night. This was a really nice place and the room was very spacious There was a restaurant inside the lobby, but no free breakfast was provided. However, the pool area was really nice with a slide. The water... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. I am pleased you had a nice stay and received a warm welcome upon check-in. We look forward to seeing you in Cranbrook again soon! Candace West Marketing Coordinator More 

West Malling, United Kingdom
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed during a Canadian roadtrip for one night that made getting from Waterton NP to the Kootenay valley practical. Very friendly & helpful front desk, comfortable room, but was a little surprised that breakfast was an extra - unusual (in my experience) in a BW hotel.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your comments. It’s great to hear you enjoyed your brief stay with us in Cranbrook and received the friendly, helpful service the team takes pride in. We hope to see you again on your next visit! Candace West Marketing Coordinator More 

Rossland, Canada
Level Contributor
211 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 stars Reviewed June 26, 2015

A little pricey (no breakfast) but a very good hotel. Friendly front desk staff. We had a wonderful room, it was large with a separate living room area, very good quality coffee was provided in the room, large widescreen tv, wide bathtub, nice furniture, very comfortable King size bed. Breakfast is not included; there is a small restaurant located in... More 

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Guest feedback is always appreciated, thank you for posting your review. You have provided others with a great overview of the amenities available at the hotel. We hope to see you back in Cranbrook again soon! Candace West Marketing Coordinator More 

Barnwell, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 25, 2015

This hotel was the most pricey of all on our trip and offered no complimentary breakfast. We did not have a microwave in our room as well. We would not stay here again for those reasons. Building, location and staff were great but no breakfast so disappointing for the price we paid. Not the Best Western hospitality we are accustomed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your feedback. I am happy to hear you enjoyed the location and experienced great service during your stay. I am disappointed you didn’t receive the value expected. Although a complimentary breakfast is not offered, breakfast packages are available for guests who wish to include it with their stay. We hope you will reconsider Best Western Cranbrook... More 

Cheney, United States
1 review
5 of 5 stars Reviewed June 22, 2015

When we first checked in to our room, it wasn't cleaned. It wasn't that I was being picky about the cleanliness, but it's obvious when there was still open beer cans and groceries in the room from previous the people. We notified the front desk and immediately we were moved to another room that was clean. It wasn't a good... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for the great review. The team works hard to ensure every guest has a memorable stay and I am pleased to hear they were able to provide you with helpful information regarding the activities for Sam Steele Days. We look forward to seeing you in Cranbrook again soon! Candace West Marketing Coordinator More 

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