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BEST WESTERN Cranbrook Hotel

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1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
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BEST WESTERN Cranbrook Hotel
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BEST WESTERN Cranbrook Hotel
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148 reviews from our community

Traveler rating
    39
    60
    26
    18
    5
See reviews for
39
37
8
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Kelowna, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We found this hotel very comfortable, the staff were helpful, the location was good. The trains didn't really bother us, could be location of our room. The pool and waterslide was fun for kids. The work out room was small, but good enough.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Guest feedback is always valued and I want to thank you for posting your review. I am pleased to hear you had a comfortable stay and appreciated the convenient location. We look forward to your next visit to Cranbrook. Candace West Marketing Coordinator More 

Edmonton, Canada
2 reviews
1 of 5 stars Reviewed February 18, 2015

The staff were rude and indifferent from their first sentence upon check in to their last on check out. One staff member even rolled her eyes at me when I noted that the Hotel was $30 more for the same room we stayed in the night before in Canmore. Canmore's Best Western was fantastic. Cranbrook's while similar was NOT! She... More 

Was this review helpful? Yes
PrestigeHotels, General Manager at BEST WESTERN Cranbrook Hotel, responded to this review

I am extremely disappointed to read of your recent experience at the hotel and want to offer my sincere apologies for not meeting your expectations. Please be assured that the comfort, safety, and enjoyment of our guests is always a top priority and we are dedicated to providing a positive, memorable experience. Please contact me directly at 250.417.4002 to discuss... More 

nelson, Canada
1 review
2 of 5 stars Reviewed February 14, 2015

Nice staff, was not made aware of 24/7 trains 50 feet from hotel window which kept us up most f the nights we stayed. nice pool. crazy water slide. DO NOT STAY IF YOU WANT A QUIET HOTEL! Stay on the street side, not the railway side.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your comments. I am pleased to hear you enjoyed the pool and waterslide, but apologize for any inconvenience you may have been caused due to the trains that pass by. We do hope to have the opportunity to welcome you and your family back to Cranbrook. Candace West Marketing Coordinator More 

Kanata, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 6, 2015

I was rolling through Cranbrook with business and wasn't staying long. I can't say how impressed I was with this place. Room was very modern and clean. I am a techie and I was impressed with the 42" Samsung they had hanging on the wall. The free coffee was local. The room was oversized with a pleather couch. The amenities... More 

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time to share your review. I am pleased to hear we exceeded your expectations and you enjoyed the spacious, modern rooms. We hope to see you again on your next visit to Cranbrook! Candace West Marketing Coordinator More 

1 review
2 of 5 stars Reviewed January 7, 2015

This hotel was dirty, did not have adequate lighting, and was very difficult to regulate temperature. I would not stay there again. There was a thermostat on the wall that did not work and the one on the heater was not much better. I could not tell which one to use for a long time, so ultimately was up and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your review. I am disappointed to read about your experience at the hotel. Please accept my apologies for any inconvenience you may have been caused. I have passed your comments along to the team in Cranbrook for review. We do hope to have the opportunity to restore your confidence in the Best Western Cranbrook Hotel. Candace... More 

Golden, Canada
Top Contributor
115 reviews 115 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 22, 2014

A nice hotel. Beautiful lobby, welcoming hallways, and comfortable room with nice appointments. A relaxing stay. The bed is comfaabke, plenty of pillows, and space to relax. There is plenty if room to spread out and either read or do work on the table and desk.

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time to post your comments. It's great to hear you enjoyed your stay with us and found the rooms to be comfortable and relaxing. We hope to see you back in Cranbrook again soon! Candace West Marketing Coordinator More 

Vancouver, B.C.
Top Contributor
58 reviews 58 reviews
41 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed in the Best Western in Cranbrook. Was a nice hote right on the strip of town. Rooms are clean and comfy. Was quiet the entire time. They had signs up saying they are doing renovations. I didn't see anything happening which is good. I assume they are updating some rooms. Beds are comfy and room had a newer... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review. I am pleased to hear your stay with us was quiet and you enjoyed the comfortable beds. We look forward to welcoming you back to Cranbrook! Candace West Marketing Coordinator More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed December 15, 2014

I had a last minute change in business plans and stayed 2 nights at this hotel. Well worth the price of admission! Friendly and helpful staff, clean and spacious rooms and a very comfortable breakfast cafe. The fitness room included all I needed for my regular morning workouts. If my family was along i'm sure the kids would have enjoyed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. I'm happy to hear you enjoyed the fitness centre and received the friendly and helpful service we strive to provide to each and every guest. We look forward to welcoming you, and possibly your family, on your next visit to Cranbrook! Candace West Marketing Coordinator More 

creston, Canada
1 review
3 of 5 stars Reviewed December 15, 2014

overpriced for the amenities available. Room was clean, staff ok. No restaurant attached except for breakfast. No hardwired internet TV good, decor good. Noisy hallways, thin walls. Nearby doors shut loudly and shake the walls. No hot tub but decent pool. No lounge to relax in.

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review. I am pleased to hear you enjoyed the pool, but I'm disappointed you didn't receive the value expected. We do hope to have the opportunity to welcome you back to Cranbrook. Candace West Marketing Coordinator More 

Lethbridge, Alberta
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 of 5 stars Reviewed December 9, 2014

I used to stay at this hotel on a regular basis. It is very clean and the building is relatively new. My only issues that I have had is that there are train tracks right behind the hotel and trains have caused me some fractured sleeps. Also their rates have been on the high side compared to other hotels in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review. Our staff work hard to ensure the hotel is well maintained for the guests. The team will be pleased to hear their efforts are appreciated. I am disappointed to read that due to the trains you didn’t receive the rest you expected. The comfort of our guests is top priority and we try to accommodate... More 

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