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All 17 Cranbrook hotels

BEST WESTERN Cranbrook Hotel

1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
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Ranked #7 of 17 hotels in Cranbrook
A recent review
3 of 5 stars reviewed 2 weeks ago
K N Spruce Grove
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104 people have reviewed this hotel

Traveler rating
    25
    43
    19
    13
    4
See reviews for
31
26
6
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Spruce Grove
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed one night on our way through. The front desk staff was friendly, check in was quick. I was quite upset as they closed the pool 1 hour early!! We have 3 children that were upset they couldn't have a quick swim in the evening! The room was clean, spacious. Beds were very comfortable. Lots of parking. No breakfast... More

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Abbotsford, British Columbia, Canada
Top Contributor
60 reviews 60 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights. I wanted a king suite, but they were out. I was upgraded to a King Jacuzzi suite. Front desk was very efficient, friendly, and knowledgeable. The hotel is pricy. It is very clean, beds are comfortable, only a little road noise. Plenty of parking. But...It struck me as kind of plain. (Maybe a BW Plus wannabe?) The... More

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calgary, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Great big rooms, Flat 40inch tv is great. The excellent staff is very helpful and will go out of the way to assist you. The pool is a hit with kids, water slide is great for older kids if you stay for a couple days. The hotel has breakfast and a very large parking lot and very central to shops,... More

Review collected in partnership with Best Western

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Banff National Park, Canada
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This BW is relatively new and has nice decor. Very clean. The room was excellent and there are good options for dog walks on the property for responsible pet guardians. Breakfast was not complimentary, but looks like the town and area are booming...so incentives may not be needed. Service was wonderful.

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your review! I am glad that you had an enjoyable stay and we had the opportunity to impress you during your visit to Cranbrook. Thank you for your recommendation. We look forward to welcoming you back! - Sonu Murphy More

Seattle, Washington
1 review
2 of 5 stars Reviewed 4 weeks ago

The wine glasses had smudged lipstick and towel lint, evidence that they were not washed but rather wiped off by housekeeping. The shower head was not fully connected and when I turned on the water it sprayed all over the bathroom, soaking everything including the towels. Breakfast is not included. The bed was comfortable, although in the morning I saw... More

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PrestigeHotels, General Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Your feedback is very important to us and I want to thank you for taking the time to post your review. Please accept our sincere apologies that your stay did not meet with our high standard of service. Our front desk team is available 24 hours to assist with any concerns during your stay and it is unfortunate that we... More

Pearcy
2 reviews
3 of 5 stars Reviewed March 13, 2014

The hotel was nice, but very expensive overall. I am not in the B.C. are too much, mostly in the SouthEast US and for the price I paid per night here I could get a 4 star hotel in the US. The breakfast was not free either, which again I am not used to. But the hotel was clean and... More

Review collected in partnership with Best Western

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your comments. I am glad you enjoyed your stay and would return to stay with us again! I have passed your feedback on to our management team for further review. We look forward to welcoming you back on your next visit to Cranbrook. - Sonu Murphy More

Vancouver, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 31, 2014

I was pleasantly surprised upon entering my room on how big it was with a full couch, coffee table, mini fridge, desk, and big flat screen TV. The bed was very comfortable (yes it had a green foamy as a topper but it only added to the comfort), and there was very limited outside noise. The location is great with... More

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your experience! I am delighted that you enjoyed the amenities in your guestroom and had a restful stay. I am glad that you found the foam topper to be extra comfortable. Guest feedback has been instrumental in this change and it is rewarding to see that it made a positive difference in your comfort. Great feedback!... More

Fairmont Hot Springs, Canada
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 3, 2014

Location is good but access in and out limited.. Some problems with keeping a internet connection. Restaurant closed. Toilet needed new tank mechanism as it stuck quite often and should have been obvious to cleaning staff. Staff very helpful and even ventured out into the cold to help my daughter with car trouble. I usually stay at BW plus and... More

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for visiting us while traveling with family. We truly appreciate your feedback as it assists us in improving our property and services. I am glad that you found our team to be welcoming and hope to see you again soon. - Sonu Murphy More

Burns Lake, Canada
1 review
5 of 5 stars Reviewed December 28, 2013

The fourth floor room was clean and large. I had requested a quiet room and it was. Curtains could be pulled to actually to make it dark. The bed and pillows were soft and comfortable. Check in and check out staff was helpful and professional. I didn't get to try the restaurant as it was closed for renovations. I definitely... More

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful comments. We look forward to welcoming you back for another great stay in Cranbrook! - Sonu Murphy More

Calgary, Canada
Top Contributor
102 reviews 102 reviews
50 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed November 21, 2013

The rooms are great. I had an absolutely wonderful sleep. The beds were comfortable and I enjoyed the large flat screen tv. The pool is very nice and the staff were very friendly. A safe hotel within walking distance to the mall. This is one of the nicest Best Western hotels I have stayed at.

Was this review helpful? Yes
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful comments! We look forward to welcoming you back on your next visit to our beautiful city. - Sonu Murphy More

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Additional Information about BEST WESTERN Cranbrook Hotel

Also Known As:
Best Western Cranbrook
Cranbrook Best Western
Address: 1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cranbrook
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor waterslide, fitness centre and café. ... more   less 
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