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All 17 Cranbrook hotels

Sandman Inn Cranbrook

2.5 of 5 Hotel   |   405 Cranbrook St., Cranbrook, British Columbia V1C 3R5, Canada
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Sandman Inn Cranbrook
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59%
Ranked #9 of 17 hotels in Cranbrook
A recent review
5 of 5 stars reviewed 4 weeks ago
Jerm M
  • Overview
  • Reviews (57)
  • Photos (8)
  • Amenities
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  • Room tips (11)
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57 people have reviewed this hotel

Traveler rating
    19
    13
    12
    9
    4
See reviews for
16
12
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Me and my girlfriend and her kid we're on our way through town Sandman got recommended to us by somebody in town I'm very glad that I ran into that person in town because it was a great hotel great stay great people management when above and beyond to make sure we were happy and they were also very helpful... More

Was this review helpful? Yes
Blainville, Canada
1 review
2 of 5 stars Reviewed May 14, 2014

I've been to a lot of hotels in BC. But stinky and dirty like this one is a first. Even with a febreeze can and the windows opened, I slept lousy because of the hard smell of the rug. There is also a railroad transit right beside the hotel and you hear a lot of trains passing by.

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review and for staying with us. We welcome all types of reviews. I am sorry that you had a negative experience staying with us. We do steam clean our carpets on a timely basis, so we may have overlooked the room you occupied. Regarding the railroad tracks, the sound of the train definitely does bother some... More

Prince George, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 2, 2014

We stayed at the Sandman Inn Cranbrook in April 2014 because our convention was nearby and they offered us a really reasonable group rate. The room we had was quite small and the bathroom was very tiny, but everything was clean. Denny's was next door (accessible without going outside) and that was convenient.

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. It is greatly appreciated. I am happy that you had a positive experience during your stay. We do take pride in our high housekeeping standards and it is good you found that the room was clean. Many of our guests also feel that having Denny's on site is convenient. We hope to see you on... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 7, 2014

I am with a touring group across Canada, and I had to film myself doing a monologue via video audition. This can be very challenging when you are in a hotel across Canada, as private space is not always readily available. However, the lady at the front desk was kind enough to open up a private room for me where... More

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

I am pleased to hear that our staff was so helpful in arranging the use of a private room for the filming of your monologue. It sounds like this really helped facilitate your stay with us. Regarding a gym, it would be convenient to have one on site. Unfortunately, the nearby gym that extends a discount to our guests only... More

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 10, 2013

There are six of us so finding a room that would fit us all in can be tricky. We arrived after 10pm and we searched the main street for hotels and found this one to be accommodating for what we needed. They have a Denny's attached to it for convenience too and with us needing a feed late at night... More

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. I can appreciate that arriving late at night with a family of six is challenging when looking for accommodation. We are glad that you chose the Sandman Inn Cranbrook. Denny's is certainly a convenience for our guests. Also, it is great that you could spend some time at Lussier Hot Springs, which is one of... More

Invermere, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2013

My friends and I always stay at the Sandman when we travel to Cranbrook for a concert, sports event or shopping. We are always greeted pleasantly and offered help with our luggage. Clean and comfy rooms. The bathroom had been recently updated. We'll be back!

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

We are happy that you enjoyed your stay with us and that you have decided to make a return visit to the Sandman Inn Cranbrook. We do pride ourselves in having clean and comfy rooms, which is a result of the hard and diligent work of our housekeeping staff. Thanks for your review and we look forward to seeing you... More

Invermere, Canada
1 review
4 of 5 stars Reviewed December 4, 2013

I had the good fortune to join some friends for a night in Cranbrook BC and stayed at the Sandman Inn. We were greeted and checked in by a warm, friendly desk clerk. The room was clean and I had no concerns about what may be lurking. I had the misfortune to have lost my earring in the cab ride... More

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Losing a valuable item can be disconcerting and we are happy that our staff were so willing to assist your in this situation. Friendliness and helpfulness are critical to the success of our operation at the Sandman. Many of our guests appreciate the convenience of having a 24-hour Denny's attached to the Inn. We hope... More

BC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

I stay at the Cranbrook Sandman often and it is definitely the property of choice in Cranbrook for me. Business, overnight trips with my husband, and girlfriend getaways - this is where I stay. I am one of those guests, you know the one - always asking for more coffee, help with the TV, and late check-outs. Staff and management... More

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

We are happy that you have chosen the Sandman as your accommodation of choice, while staying in Cranbrook. One of our main goals is extending excellence in service to our guests. We believe friendliness and helpfulness are two of the essential ingredients in hospitality. See you next time. Regards, Dan Schellenberg General Manager More

Calgary
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed September 19, 2013

The hotel is getting a bit tired and is located right beside the main railroad tracks and next to an empty lot used by truckers to park their rigs .. both provide lots of noise all night long! We had a pet room but the lack of cleanliness went beyond pets. The ladies on the front desk were pleasant and... More

Was this review helpful? Yes 1
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Some of our rooms are located by the railroad tracks. Often those familiar with our property and who do not want to hear the sound of the trains will request a room away from the tracks, so that their comfort is not compromised. I am happy to hear that you found our front desk staff... More

Southern, AB
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

Friendly staff accommodated my husband and I and our two dogs for the night as we were passing through town. We were very grateful for a practical smoking room as no dog friendly rooms were available. Simple but clean room, no complaints at all! We bought supper from restaurants in walking distance, but there was a restaurant on site also.... More

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. We are a pet friendly hotel and our guests who do bring their pets on vacation or otherwise, appreciate this aspect of our property. I am glad you had a favourable experience staying with us and hope you will choose us again when in Cranbrook. Regards, Dan Schellenberg General Manager More

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Additional Information about Sandman Inn Cranbrook

Address: 405 Cranbrook St., Cranbrook, British Columbia V1C 3R5, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Sandman Inn Cranbrook 2.5*
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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
73

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