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All 17 Cranbrook hotels

Sandman Inn Cranbrook

2.5 of 5 Hotel   |   405 Cranbrook St., Cranbrook, British Columbia V1C 3R5, Canada
Hotel amenities
Sandman Inn Cranbrook

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61%
Ranked #10 of 17 hotels in Cranbrook
A recent review
4 of 5 stars Reviewed March 7, 2014
ajcbill Montreal, Canada
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54 people have reviewed this hotel

Traveler rating
    18
    13
    11
    8
    4
See reviews for
16
12
4
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Montreal, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 7, 2014

I am with a touring group across Canada, and I had to film myself doing a monologue via video audition. This can be very challenging when you are in a hotel across Canada, as private space is not always readily available. However, the lady at the front desk was kind enough to open up a private room for me where... More

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

I am pleased to hear that our staff was so helpful in arranging the use of a private room for the filming of your monologue. It sounds like this really helped facilitate your stay with us. Regarding a gym, it would be convenient to have one on site. Unfortunately, the nearby gym that extends a discount to our guests only... More

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 10, 2013

There are six of us so finding a room that would fit us all in can be tricky. We arrived after 10pm and we searched the main street for hotels and found this one to be accommodating for what we needed. They have a Denny's attached to it for convenience too and with us needing a feed late at night... More

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. I can appreciate that arriving late at night with a family of six is challenging when looking for accommodation. We are glad that you chose the Sandman Inn Cranbrook. Denny's is certainly a convenience for our guests. Also, it is great that you could spend some time at Lussier Hot Springs, which is one of... More

Invermere, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2013

My friends and I always stay at the Sandman when we travel to Cranbrook for a concert, sports event or shopping. We are always greeted pleasantly and offered help with our luggage. Clean and comfy rooms. The bathroom had been recently updated. We'll be back!

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

We are happy that you enjoyed your stay with us and that you have decided to make a return visit to the Sandman Inn Cranbrook. We do pride ourselves in having clean and comfy rooms, which is a result of the hard and diligent work of our housekeeping staff. Thanks for your review and we look forward to seeing you... More

Invermere, Canada
1 review
4 of 5 stars Reviewed December 4, 2013

I had the good fortune to join some friends for a night in Cranbrook BC and stayed at the Sandman Inn. We were greeted and checked in by a warm, friendly desk clerk. The room was clean and I had no concerns about what may be lurking. I had the misfortune to have lost my earring in the cab ride... More

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Losing a valuable item can be disconcerting and we are happy that our staff were so willing to assist your in this situation. Friendliness and helpfulness are critical to the success of our operation at the Sandman. Many of our guests appreciate the convenience of having a 24-hour Denny's attached to the Inn. We hope... More

BC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

I stay at the Cranbrook Sandman often and it is definitely the property of choice in Cranbrook for me. Business, overnight trips with my husband, and girlfriend getaways - this is where I stay. I am one of those guests, you know the one - always asking for more coffee, help with the TV, and late check-outs. Staff and management... More

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

We are happy that you have chosen the Sandman as your accommodation of choice, while staying in Cranbrook. One of our main goals is extending excellence in service to our guests. We believe friendliness and helpfulness are two of the essential ingredients in hospitality. See you next time. Regards, Dan Schellenberg General Manager More

Calgary
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed September 19, 2013

The hotel is getting a bit tired and is located right beside the main railroad tracks and next to an empty lot used by truckers to park their rigs .. both provide lots of noise all night long! We had a pet room but the lack of cleanliness went beyond pets. The ladies on the front desk were pleasant and... More

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Some of our rooms are located by the railroad tracks. Often those familiar with our property and who do not want to hear the sound of the trains will request a room away from the tracks, so that their comfort is not compromised. I am happy to hear that you found our front desk staff... More

Southern, AB
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

Friendly staff accommodated my husband and I and our two dogs for the night as we were passing through town. We were very grateful for a practical smoking room as no dog friendly rooms were available. Simple but clean room, no complaints at all! We bought supper from restaurants in walking distance, but there was a restaurant on site also.... More

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. We are a pet friendly hotel and our guests who do bring their pets on vacation or otherwise, appreciate this aspect of our property. I am glad you had a favourable experience staying with us and hope you will choose us again when in Cranbrook. Regards, Dan Schellenberg General Manager More

Okotoks, Alberta, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 24, 2013 via mobile

This hotel was okay, very average. The rooms were clean but on the smaller side. The location was good because it was on the highway and we were just driving through. We were charged $10 for a "cot" that was no more than an air mattress. The pool though...!!...was disgusting! The water was a yellow/green. There is no way any... More

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. There were definitely two oversights on our part concerning your stay. One was being charged $10.00 for an air mattress and the other was not being told of the condition of the pool. We realize how important a good looking pool can be to our guests. Our pool has now been closed for extensive renovations... More

Seattle, Washington, United States
Top Contributor
64 reviews 64 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 9, 2013

I have been staying here once a month for two years now, so I have noticed a big change in two years. The manager that used to hold things together has had health issues, and is not always working, so that could be one factor, but other things are becoming noticeable. The coffee pot in my usual room was chipped... More

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Sandmandan, Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review and thank you for being such a faithful guest for the past two years. The manager did have health issues for several months and is now back on a regular basis. It certainly sounds like we have overlooked a few things, such as the fallen mirror and chipped coffee pot. From you comments, it is... More

Calgary, Canada
Top Contributor
70 reviews 70 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed July 25, 2013

This property used to be a preferred choice in Cranbrook but it has really lost its lustre.Our room had an old air conditioner that was held together with duct tape. It worked rather poorly. The wall paper on either side was peeling. The property has become old and outdated in feel. Given the price ($114) this is not good value.

Was this review helpful? Yes 1
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. We always appreciate guest reviews whether positive or negative. Our property is an older property and we are always endeavouring to make things look better, which can be a challenge at times insofar as constant upkeep. Regarding air conditioners, we are in the process of replacing the older ones. Sometimes, we do overlook the appearance... More

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Additional Information about Sandman Inn Cranbrook

Address: 405 Cranbrook St., Cranbrook, British Columbia V1C 3R5, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 17 hotels in Cranbrook
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Sandman Inn Cranbrook 2.5*
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