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Sandman Inn Cranbrook

405 Cranbrook Street, Cranbrook, British Columbia V1C 3R5, Canada
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Sandman Inn Cranbrook
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72 Reviews from our TripAdvisor Community

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Traveler rating
    23
    14
    17
    10
    8
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22
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4
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
  • All months
    (72)
  • Mar-May only
    (9)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (10)
All months
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Average hotel. Clean rooms. Weird bathroom set up with 2 piece (toilet and shower) in one room and sink before you walk into that room. Bathroom very small. BEST most comfy bed I've slept in ever- clean bedding, large multiple pillows and a very soft top on mattress. Workout room has 1 treadmill, bike and elliptical machine. Pool looks like... More 

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Invermere, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We've stayed here several times and each time we are pleased with this hotel. They are very friendly and go beyond to ensure our stay is great. Clean, New bedding, new pictures, new lobby furniture and must mention the manager Dan who is the most pleasant and fun guy there! Always smiling!

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Lethbridge, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

Poor choice of a hotel to stay at due to poor construction , hallways crooked, doors have gaps in them, not noise proof, narrow hallways rooms and washrooms very small. They had to place portable fans in the hallways due to terrible odor. Front desk clerk looks and acted disinterested. I wondered all night how did the building passed the... More 

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Travelers are raving about these Cranbrook hotels

Vancouver
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 15, 2015

Just stayed the one night but was greeted by friendly staff and room was very comfortable for $50.00. Would recommend the place for fellow travellers and there are plenty of quick food places nearby including Denny's next door.

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Toronto, Canada
Level Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed November 9, 2014

This hotel is OK. Nothing special, nothing bad. Don't expect a lot of luxury bit also expect a clean room with friendly staff. Once people. There is a restaurant 24/7 next to the hotel, with direct access to it.

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Cloverdale, British Columbia, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

Stayed overnight while in town for work. Rooms not huge but adequate. Certainly not fancy or luxurious. Hallways are nice though. Bathroom was tiny! You have to close the door to use the toilet and the sink is outside the bathroom. Water pressure in the shower was not fantastic although the rain shower head made up for it somewhat. My... More 

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1 review
1 of 5 stars Reviewed September 27, 2014

We stayed in this hotel once before and the room was ok. It wasn't very clean but it worked for one night. We were going to stay there again and the woman at the front desk was horribly rude. We asked if we could see the room first and she said "really?! When I'm THIS busy?!" Needless to say, we... More 

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. "Horrible, rude service" is definitely a disconcerting phrase I do not like to hear when someone describes a staff member at our property. The behaviour you describe is not encouraged nor is it tolerated at our hotel. I am a staunch proponent of promoting and exhibiting excellence in service. I would invite you to contact... More 

1 review
1 of 5 stars Reviewed September 15, 2014

I would not recommend this hotel. The rooms are dirty and the service was not great. I was in a room beside a pet designated room and a dog was barking nonstop for 2 hours. When I called the front desk the women pretty much said to bad and did not offer to switch my room. Not impressed‼️

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. A person who has had a negative experience at our property is always a concern to me. A dog left unattended in a room and as a result continues to bark is not acceptable. The offer to move rooms is an instruction I clearly give to staff and will reiterate this directive as a result... More 

Kalispell
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 2, 2014

Good motel for a restful night's sleep but do be sure to ask for a room that is not alongside the railroad track. The other side of the motel is very quiet. Rooms are comfortable, clean and somewhat smaller than rooms in the U.S. for the same price. Halls are in need of new carpet. No breakfast included but there... More 

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Oh, those railroad tracks. As you say in your review, "ask for a room away from the tracks." Comfortable rooms and cleanliness are definitely high on our priority list in maintaining an excellent property in which to spend some time . I am happy you enjoyed your stay and hope that you will come back and visit us in Cranbrook.... More 

Saskatoon, Canada
2 reviews
5 of 5 stars Reviewed August 19, 2014

We recently stayed at the Sandman in Cranbrook during our motorcycle trip. We had wonderfully friendly service together with a very comfortable room. Everything was clean and fresh. It was a great stop and we will definetely stop here on our next trip.

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Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Friendly, comfortable and clean are definitely three words we love to hear when a guest describes the Sandman Inn in Cranbrook. We are a favourite spot for motorcyclists and are happy that your stay was a pleasant one. See you on your next stop in Cranbrook. Your review is appreciated. Regards, Dan Schellenberg General Manager More 

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