We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sandman Inn Cranbrook

405 Cranbrook Street, Cranbrook, British Columbia V1C 3R5, Canada
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Sandman Inn Cranbrook
View Map
Add Photo Write a Review

74 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    23
    15
    17
    10
    9
See reviews for
23
14
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
  • All months
    (74)
  • Mar-May only
    (9)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (10)
All months
Sherwood Park, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here and I was disgusted with the room and disappointed the front desk. We stayed to take advantage of the stay 12 get the 13th night free. We had a larger party and they were out of suites which was OK because we brought an air mattress. We got to the room and it had 2 doubles (nor... More 

Was this review helpful? Yes
Surrey, Canada
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 12, 2015

Close to everything with adjoining Denny's restaurant. Beds are comfortable and rooms are a good size. This is a two storey hotel but does not have an elevator. Front desk clerk Andrew is very friendly and accommodating, however I cannot say the same for a lady who was working the front desk in the afternoon.

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Some folks find it difficult to negotiate the one flight of stairs, so we always want to accommodate them on the first floor, if possible. I am glad you found Andrew to be friendly and not happy that you did not find the afternoon desk person accommodating. We strive for excellence in service. I hope... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 26, 2015

Average hotel. Clean rooms. Weird bathroom set up with 2 piece (toilet and shower) in one room and sink before you walk into that room. Bathroom very small. BEST most comfy bed I've slept in ever- clean bedding, large multiple pillows and a very soft top on mattress. Workout room has 1 treadmill, bike and elliptical machine. Pool looks like... More 

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your comments. Yes, the bathrooms are small. I am glad you appreciated the comfort of the bed and the clean new bedding. Regarding the pool, it is maintained on a daily basis, monitoring the chemicals and clarity of the water for the comfort of our guests. We hope to see you again. Regards, Dan Schellenberg General Manager More 

Invermere, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 23, 2015 via mobile

We've stayed here several times and each time we are pleased with this hotel. They are very friendly and go beyond to ensure our stay is great. Clean, New bedding, new pictures, new lobby furniture and must mention the manager Dan who is the most pleasant and fun guy there! Always smiling!

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for those great and positive comments. We love to go beyond and exceed guest expectations, after all that is what the service industry entails in my opinion. We are definitely upgrading areas of our hotel, as you say: new bedding, new pictures, new lobby furniture. Additional plans are in the offing. Thank you for you personal comments, too.... More 

Lethbridge, Canada
1 review
1 of 5 stars Reviewed June 15, 2015

Poor choice of a hotel to stay at due to poor construction , hallways crooked, doors have gaps in them, not noise proof, narrow hallways rooms and washrooms very small. They had to place portable fans in the hallways due to terrible odor. Front desk clerk looks and acted disinterested. I wondered all night how did the building passed the... More 

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

We welcome all reviews, both positive and negative. There has been some shifting in the building due to the nature of the earth below it and this is mostly noticeable at one end of the property. The fans were placed in the hallways, as there is no air conditioning in the hallways and we use the fans sometimes for the... More 

Travelers are raving about these Cranbrook hotels

Vancouver
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 15, 2015

Just stayed the one night but was greeted by friendly staff and room was very comfortable for $50.00. Would recommend the place for fellow travellers and there are plenty of quick food places nearby including Denny's next door.

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. It is good that you had such a comfortable stay and found our staff to be friendly. Denny`s is certainly popular and so convenient to be located right on site. We hope to see you again. Regards, Dan Schellenberg General Manager More 

Toronto, Canada
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed November 9, 2014

This hotel is OK. Nothing special, nothing bad. Don't expect a lot of luxury bit also expect a clean room with friendly staff. Once people. There is a restaurant 24/7 next to the hotel, with direct access to it.

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. I am glad that you found our rooms clean and staff friendly, two of a number of areas that we emphasize in excellent customer service.. Having a 24-hour Denny`s on-site is certainly one of the advantages of staying with us. We hope to see you again. Regards, Dan Schellenberg General Manager More 

Cloverdale, British Columbia, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

Stayed overnight while in town for work. Rooms not huge but adequate. Certainly not fancy or luxurious. Hallways are nice though. Bathroom was tiny! You have to close the door to use the toilet and the sink is outside the bathroom. Water pressure in the shower was not fantastic although the rain shower head made up for it somewhat. My... More 

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. I am happy you liked our hallways. Yes, the bathroom is tiny with the sink located outside of the bathroom. I agree that if you had stayed another night, it would have been good to request a room on the second floor on the other side of the building as it probably would have helped... More 

1 review
1 of 5 stars Reviewed September 27, 2014

We stayed in this hotel once before and the room was ok. It wasn't very clean but it worked for one night. We were going to stay there again and the woman at the front desk was horribly rude. We asked if we could see the room first and she said "really?! When I'm THIS busy?!" Needless to say, we... More 

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. "Horrible, rude service" is definitely a disconcerting phrase I do not like to hear when someone describes a staff member at our property. The behaviour you describe is not encouraged nor is it tolerated at our hotel. I am a staunch proponent of promoting and exhibiting excellence in service. I would invite you to contact... More 

1 review
1 of 5 stars Reviewed September 15, 2014

I would not recommend this hotel. The rooms are dirty and the service was not great. I was in a room beside a pet designated room and a dog was barking nonstop for 2 hours. When I called the front desk the women pretty much said to bad and did not offer to switch my room. Not impressed‼️

Was this review helpful? Yes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. A person who has had a negative experience at our property is always a concern to me. A dog left unattended in a room and as a result continues to bark is not acceptable. The offer to move rooms is an instruction I clearly give to staff and will reiterate this directive as a result... More 

Questions? Get answers from hotel staff and past guests. Ask a question

32 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (3)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cranbrook hotels
0.5 mi away
BEST WESTERN Cranbrook Hotel
3.3 mi away
St. Eugene Golf Resort & Casino
0.2 mi away
Days Inn Cranbrook
Days Inn Cranbrook
#11 of 17 in Cranbrook
3.0 of 5 stars 103 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Model A Inn
Model A Inn
#9 of 17 in Cranbrook
3.5 of 5 stars 51 reviews
1.6 mi away
Super 8 Cranbrook
Super 8 Cranbrook
#7 of 17 in Cranbrook
3.5 of 5 stars 329 reviews
0.9 mi away
Prestige Rocky Mountain Resort and Convention Centre
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay