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Sandman Inn Cranbrook

405 Cranbrook Street, Cranbrook, British Columbia V1C 3R5, Canada
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1 room 1 adult
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Sandman Inn Cranbrook
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80 Reviews from our TripAdvisor Community

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Creston, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 18, 2015

The wind whistled into our room the whole time (could see outside right next to the air conditioner). The mattress sagged towards the middle quite badly. The sign outside the motel said "Bed and Breakfast Special". We inquired about breakfast and were told by the night clerk as well as the clerk the next morning that there was no breakfast... More 

Helpful?
Thank gmkenny
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. It sounds like we missed insulating the area around your air conditioner. Thanks for the heads up. Regarding the mattress, we do take special care to replace our mattresses in a timely manner, so sagging does not happen. I believe there was some miscommunication around the Bed and Breakfast situation. It sounds like you were not... More 

Kamloops, Canada
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 17, 2015

This place needs a renovation or to be torn down in the worst way! It's old, dirty, smelly, and not well looked after. The bathrooms are super small, you need to put one foot in the tub to close the door behind you. The only reason I was here is because this is where work put me up. Here is... More 

Helpful?
Thank SteamRestoration
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. I am sorry that you were disappointed in your accommodation. Like most of the hotels in Cranbrook, we have certain units that are located near the tracks. For some people, the tracks do not pose a problem. For others, they do and we will happily try and move them further from the tracks, if they let... More 

Travelers are raving about these Cranbrook hotels

Level Contributor
6 reviews
2 of 5 stars Reviewed November 13, 2015 via mobile

We are usually impressed with a sandman hotels, but won't stay at this one again. Our room was cold, as we could see outside through the wall mounted air conditioner unit. The rooms, while clean, had a musty smell, and the pool was little more than a rectangular hole in the ground.

Helpful?
Thank Paul P
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. We welcome all types of reviews. I am happy that you enjoy staying at Sandman Hotels. Earlier in November, we were insulating our air conditioners, however, it sounds like we overlooked your room. We take pride in our clean rooms, so thanks. Regarding the pool, I am sorry you did not like it. We have had... More 

Vancouver, Canada
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 30, 2015

This is the second year in a row that our family chose the Sandman Inn for our annual trip to Cranbrook and we are never disappointed. The rate is excellent and the staff are all so helpful. While the rooms could use some updating, the price, location, amenities and staff make up for it. Dan, the Manager, is always around... More 

Helpful?
Thank travelinjack64
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you so much for your positive review. Comments such as yours help validate the hard work the staff does at the property to ensure excellence in service. We are currently in the process of updating rooms. We have numerous families that love to have their gathering at the Sandman, as it is so convenient and close to many restaurants... More 

Edmonton, Canada
Level Contributor
116 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed September 20, 2015

Only been here for 1 night. The room was very small. I requested a room on the top floor but was not offered one and ended up on the bottom floor. At 11 at night a diesel pick up backed into a parking spot right outside my window. He was there a few minutes before he shut of the engine.... More 

Helpful?
Thank 71Gonzo71
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Yes, some of our rooms are smaller than others. It is unfortunate that we did not grant your request for a second floor room. Regarding the diesel truck and it's foul odor, we have now positioned cement barricades across the area closest to the main floor windows. This means the trucks can no longer park... More 

Kelowna, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 28, 2015

I stayed at this property for one night and am glad my plans saw me moving on to another location the next night (by the way, it was another Sandman property - Castlegar). The hotel is located right next to the rail line... you would not believe how much work happens with the rail cars moving during the night. When... More 

Helpful?
1 Thank LorneInKelowna
Sandmandan, Regional Manager at Sandman Inn Cranbrook, responded to this review

Thank you for contacting our Guest Relations department and allowing us the opportunity to address your concerns. As we had discussed on the phone, it was an unfortunate case of miscommunication at the property. Our maintenance team had started upgrades to this particular room (the last smoking room conversion as the property is now all non-smoking) and our front desk... More 

Sherwood Park, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 12, 2015 via mobile

We stayed here and I was disgusted with the room and disappointed the front desk. We stayed to take advantage of the stay 12 get the 13th night free. We had a larger party and they were out of suites which was OK because we brought an air mattress. We got to the room and it had 2 doubles (nor... More 

Helpful?
1 Thank HappyTravels1923
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for taking the time to give us your review. Since you used your Lucky 13 card for your stay, I trust that you have had enjoyable stays at some of our other properties. I am sorry to hear your stay in Cranbrook was not the same. The largest rooms we have are with two double beds, as we... More 

Surrey, Canada
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 12, 2015

Close to everything with adjoining Denny's restaurant. Beds are comfortable and rooms are a good size. This is a two storey hotel but does not have an elevator. Front desk clerk Andrew is very friendly and accommodating, however I cannot say the same for a lady who was working the front desk in the afternoon.

Helpful?
1 Thank Gerri C
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Some folks find it difficult to negotiate the one flight of stairs, so we always want to accommodate them on the first floor, if possible. I am glad you found Andrew to be friendly and not happy that you did not find the afternoon desk person accommodating. We strive for excellence in service. I hope... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 26, 2015 via mobile

Average hotel. Clean rooms. Weird bathroom set up with 2 piece (toilet and shower) in one room and sink before you walk into that room. Bathroom very small. BEST most comfy bed I've slept in ever- clean bedding, large multiple pillows and a very soft top on mattress. Workout room has 1 treadmill, bike and elliptical machine. Pool looks like... More 

Helpful?
Thank Stefani B
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your comments. Yes, the bathrooms are small. I am glad you appreciated the comfort of the bed and the clean new bedding. Regarding the pool, it is maintained on a daily basis, monitoring the chemicals and clarity of the water for the comfort of our guests. We hope to see you again. Regards, Dan Schellenberg General Manager More 

Invermere, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 23, 2015 via mobile

We've stayed here several times and each time we are pleased with this hotel. They are very friendly and go beyond to ensure our stay is great. Clean, New bedding, new pictures, new lobby furniture and must mention the manager Dan who is the most pleasant and fun guy there! Always smiling!

Helpful?
Thank Annietje
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for those great and positive comments. We love to go beyond and exceed guest expectations, after all that is what the service industry entails in my opinion. We are definitely upgrading areas of our hotel, as you say: new bedding, new pictures, new lobby furniture. Additional plans are in the offing. Thank you for you personal comments, too.... More 

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