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Heritage Inn

803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
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Heritage Inn
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Heritage Inn
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73 reviews from our community

Traveler rating
    12
    29
    16
    9
    7
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17
28
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salem
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2015

We just stayed one night en route northbound. Heritage Inn is a decent place, and a good value for the Canadian dollar. We found a suitable restaurant within walking distance, and we had a few others we might have chosen.

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Vancouver, Canada
Top Contributor
236 reviews 236 reviews
49 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed April 7, 2015

Cranbrook, apparently, has an outlet for almost every fast food restaurant along its main drag. Sunday brunch in the Heritage Inn is a nicer option. This restaurant is the standard fare of breakfast (bacon, sausages, scrambled eggs, eggs Benedict etc.) and carvery items (roast beef, ham etc.). They have a fairly good salad bar and dessert bar, and the chef... More 

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HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, It was wonderful to read that you enjoyed the Sunday Brunch here at the Heritage Inn. I really appreciate you taking the time to share this experience with others. I have made sure to pass your review along to our chef and all the staff. It is very gratifying to know their efforts are recognized. We take pride... More 

Kelowna, Canada
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 4, 2015

We stayed three nights over Christmas. After the first night we did have the free hot breakfast in the restaurant. For Christmas Day and Boxing Day the restaurant was closed so they provided a basket of fruit, yogurt and muffins. Helpful, since there did not seem to be many restaurants open in town. We had booked a Premier room, but... More 

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HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your recent review of our hotel on Trip Advisor and for choosing the Heritage Inn as your accommodations over the holidays. In order to allow our staff time with their families, we scale back our food services for a few days. I am happy that you appreciated the breakfast basket we supplied and am glad... More 

Sparwood
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 18, 2014

staff were sooo good,excellent breakfast inclued in price we had dinner there too,we were with a hockey team, sat us all together we will stay there when we visit Cranbrook well done everyone ... the staff at the front desk were great

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for such a positive review and for taking the time to post your comments. It was great to read that you enjoyed the meal and staff in the restaurant and the services of the front desk. Our staff works very hard to provide excellent and friendly service and they were thrilled when I shared your posting... More 

Calgary, Canada
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 30, 2014

This hotel is not fancy, some soiling on carpet. All amenities however were available. Very comfortable bed. Quiet, other than a couple of trains passing in the night. Breakfast was a served, hot meal with several options. Staff very friendly.

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HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, It was great to read that you enjoyed your recent stay with us and I appreciate you taking the time to post. In the next few months we have several renovations planned to our guest room division. It is our goal to provide our guests with clean and comfortable accommodation and we do all that we are able... More 

British Columbia
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 2, 2014

We've stayed at this hotel several times. The hotel desperately needs a face lift but its bones are sound. The restaurant is good (they make GREAT omelettes!) and the staff very helpful and friendly. The price was reasonable, the wifi inconsistent.

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HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and to share your experience with others. I am very happy to read that you are a repeat customer and that you find value in choosing to stay with us. It is our goal to provide all our guests great service and comfort at a reasonable price. I appreciate... More 

Toronto, Canada
Top Contributor
112 reviews 112 reviews
39 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed October 1, 2014

We arrived late in Cranbrook (unable to find any accommodations in Rossland or Trail), so I hadn't researched any places to stay in this area. The main drag has every big chain hotel you can imagine--though we refused to pay $180 for the Best Western (no breakfast) after we had paid the same for an amazing experience at the Naramata... More 

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I would like to thank you for choosing to stay with us and for allowing us this opportunity to address your concerns. I am sorry that you had to change rooms 3 times but I thank you for the positive note about the service provided by the Staff. We are in the process of changing our TV’s as... More 

Invermere, Canada
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 16, 2014

An older hotel, but worth the price. The medical rate was better then most places we called. The room was clean, and everything worked. The staff were friendly. We got a room at the back tone away from road noise. The free breakfast was served buffet style and was very tasty.

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and for sharing your experience with others. It was nice to read that you found value in the room, breakfast and services we provided and that you were comfortable during your stay. I will be sure to share your comments with my staff. I appreciate you choosing the Heritage... More 

Edmonton, Canada
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 10, 2014

The outside of the building is new looking and so is the lobby. So you would expect OK then. But...Remember the big old clunky TV set, old chairs well there here.The rooms need a good facelift. The restaurant and food good! We moved rooms but wasn't much better but cleaner. The staff was wonderful! If it wasn't for the staff... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for the feedback on your recent stay with us. I am happy to report to you that we have renovations scheduled in our guest rooms beginning shortly. This will include updated TV’s and furnishings. I was pleased to read that you enjoyed the service you received from the staff and your meal in our on site restaurant.... More 

Travelers are raving about these Cranbrook hotels

Lethbridge, Canada
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 17, 2014

We were not expecting a lot for the price we paid for a one night stay, but we were pleasantly surprised. Three things I look for in a hotel are: Cleanliness, a comfortable bed and a good shower. this hotel had all three. The room and the property are very clean and fresh, we had a very comfortable bed and... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for the positive review. I was pleased that you found value in our hotel and the services we provide. It was great to read that your room was comfortable and met all your needs. I will be sure to share your positive feedback with all the staff. I was also happy to read that you enjoyed... More 

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Amenities