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All 8 Cranbrook B&Bs / inns

Heritage Inn

3.0 of 5 Small Hotel   |   803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
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Heritage Inn
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Ranked #7 of 8 Cranbrook B&B and Inns
A recent review
4 of 5 stars reviewed 1 week ago
Dave K Lethbridge, Canada
  • Overview
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64 people have reviewed this hotel

Traveler rating
    12
    22
    15
    8
    7
See reviews for
15
21
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Lethbridge, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We were not expecting a lot for the price we paid for a one night stay, but we were pleasantly surprised. Three things I look for in a hotel are: Cleanliness, a comfortable bed and a good shower. this hotel had all three. The room and the property are very clean and fresh, we had a very comfortable bed and... More

Was this review helpful? Yes
Calgary, Canada
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Despite my husband booking our over night stay for the wrong date the front desk staff were very helpful. Until of course we had to haul our suitcases up to the top floor of the hotel. Stairs were steep & they have no elevator. Our room was clean & well appointed. While it faced the train tracks we did not... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and post your comments. Our front desk always does their best to accommodate all patrons even when there is a customer error in booking. It was great to read that the room was to your satisfaction and that you had a quiet and restful sleep. I am sorry... More

calgary
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here two times this year, great value, nice hotel, good service at check in, good location, friendly staff, beds were comfortable, fluffy pillows. first stay food ordered from room service was great, Second visit nachos ordered from room service were cold. Overall I was very impressed with the staff at the hotel during both visits. they were very friendly,... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and post your comments. I was very happy to read of the quality and comfort of your stay and about the positive services you experienced. The Staff was also pleased that their efforts were recognized and appreciate your feedback. I have reviewed with our Food & Beverage Manager... More

Lombok
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Cranbrook is nestled in a beautiful valley in the Canadian rockies. The views are beautiful. The hotel was on the main drive through the town but the traffic was not a noise in the room. The receptionist was excellent and gave great advice for a place to eat out that evening. We enjoyed the pool and the hot tub; we... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to share your experience with others. It is great that you made mention of the natural beauty of the area. There is so much to see and do year round. I am pleased that you had a very comfortable stay and that the Front Desk Clerk was helpful and provided good service... More

alberta
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed July 7, 2014

Driving through Cranbrook, needed a one stay and chose the Heritage for we had stayed in the one in Brooks before and loved it After my stay at the Heritage in Cranbrook, I will now ask to see the room before I give my credit card. We are smokers and know the room we get may not be perfect, but... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and allowing us this opportunity to respond. I’m sorry that we did not meet your expectations and apologize for the inconveniences you experienced. I have taken your comments very seriously and reviewed them with our housekeeping and maintenance staff. Certain deficiencies you mentioned could have been avoided and... More

Calgary, Canada
Top Contributor
68 reviews 68 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 7, 2014

Older but well kept hotel on the strip in Cranbrook, BC. Enjoyed our stay and felt that the rate( included breakfast) was value for $$$ Breakfast was very good and if we had of known there was a Brunch Buffet on the Sunday we would probably have selected that instead of the breakfast included in the room rate. Staff was... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments on your recent stay with us and for the positive review. I was happy to read that you found good value with your guest room, breakfast in the Café and the services you received from the staff. I have shared this with them and they were happy that... More

Penticton
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 8, 2014

The hotel is old and dark inside but all staff are friendly and try to give top-notch service. For the rate and breakfast it is a great deal. My bed, linens and pillows are brand new. Towel in good condition. Walls, doors and furniture have seen better days. Being my first stay here I wanted to see room before I... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to share your experience at our hotel. I appreciate the positive comments about the service you received from the staff but truly do apologize for the inconveniences you experienced. I have followed up on all points with Staff and Management as certain items should have been dealt with differently and immediately. Our... More

British Columbia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 9, 2014

The staff were very helpful and friendly!! I appreciated the small workout area, in which the machines worked!! We also were able to take advantage of the hot tub. Not too hot, so you could enjoy it:) The breakfast included was tasty and the service good! There were a few choices which was perfect! For the two of us it... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate you taking a moment to share your review with others. I was glad to read your positive comments about the service you received and our amenities. It was nice that you had a moment to enjoy the fitness room, hot tub and the complimentary breakfast. The free hot breakfast promotion has been very well received, and... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2014

This is my second time at the heritage inn but I never wrote a review for my first visit, which I should have done because clearly I made it a point to come back the next time I had to fly into town for business. In fact, im writing this now as I lie in my room! The staff here... More

Was this review helpful? Yes 3
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you so much for such a positive review and for taking the time to share it with others. I am proud of the Staff here at the Heritage Inn and was so pleased to read of your experience and the service you were given. I have shared your posting with them and gave an extra thanks to... More

Edmonton, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 25, 2014 via mobile

We stayed for one night, having stayed at the Heritage Inn on two previous occasions. The reception lady was very pleasant and explained that their restaurant was giving guests a 10 percent discount on the dinner menu. Our large double renovated suite on the second floor was nicely furnished with a flat screen TV, a sofa, and a decent desk... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your review on your last stay with us. I was very happy to read the positive comments you made about your room comfort, your experience in our café for both dinner and breakfast and the quality of service you received upon check in and while eating in the restaurant. I... More

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Additional Information about Heritage Inn

Address: 803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Inn 3*
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Also Known As:
Heritage Hotel Cranbrook

18 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
101

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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