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All 8 Cranbrook B&Bs / inns

Heritage Inn

3.0 of 5 Small Hotel   |   803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
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Heritage Inn
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53%
Ranked #7 of 8 Cranbrook B&B and Inns
A recent review
4 of 5 stars reviewed 3 weeks ago
TJB2 Calgary, Canada
  • Overview
  • Reviews (60)
  • Photos (18)
  • Amenities
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  • Room tips (13)
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60 people have reviewed this hotel

Traveler rating
    12
    19
    14
    8
    7
See reviews for
14
19
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
alberta
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Driving through Cranbrook, needed a one stay and chose the Heritage for we had stayed in the one in Brooks before and loved it After my stay at the Heritage in Cranbrook, I will now ask to see the room before I give my credit card. We are smokers and know the room we get may not be perfect, but... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and allowing us this opportunity to respond. I’m sorry that we did not meet your expectations and apologize for the inconveniences you experienced. I have taken your comments very seriously and reviewed them with our housekeeping and maintenance staff. Certain deficiencies you mentioned could have been avoided and... More

Calgary, Canada
Top Contributor
68 reviews 68 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Older but well kept hotel on the strip in Cranbrook, BC. Enjoyed our stay and felt that the rate( included breakfast) was value for $$$ Breakfast was very good and if we had of known there was a Brunch Buffet on the Sunday we would probably have selected that instead of the breakfast included in the room rate. Staff was... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments on your recent stay with us and for the positive review. I was happy to read that you found good value with your guest room, breakfast in the Café and the services you received from the staff. I have shared this with them and they were happy that... More

Penticton
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 8, 2014

The hotel is old and dark inside but all staff are friendly and try to give top-notch service. For the rate and breakfast it is a great deal. My bed, linens and pillows are brand new. Towel in good condition. Walls, doors and furniture have seen better days. Being my first stay here I wanted to see room before I... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to share your experience at our hotel. I appreciate the positive comments about the service you received from the staff but truly do apologize for the inconveniences you experienced. I have followed up on all points with Staff and Management as certain items should have been dealt with differently and immediately. Our... More

British Columbia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 9, 2014

The staff were very helpful and friendly!! I appreciated the small workout area, in which the machines worked!! We also were able to take advantage of the hot tub. Not too hot, so you could enjoy it:) The breakfast included was tasty and the service good! There were a few choices which was perfect! For the two of us it... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate you taking a moment to share your review with others. I was glad to read your positive comments about the service you received and our amenities. It was nice that you had a moment to enjoy the fitness room, hot tub and the complimentary breakfast. The free hot breakfast promotion has been very well received, and... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2014

This is my second time at the heritage inn but I never wrote a review for my first visit, which I should have done because clearly I made it a point to come back the next time I had to fly into town for business. In fact, im writing this now as I lie in my room! The staff here... More

Was this review helpful? Yes 3
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you so much for such a positive review and for taking the time to share it with others. I am proud of the Staff here at the Heritage Inn and was so pleased to read of your experience and the service you were given. I have shared your posting with them and gave an extra thanks to... More

Edmonton, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 25, 2014 via mobile

We stayed for one night, having stayed at the Heritage Inn on two previous occasions. The reception lady was very pleasant and explained that their restaurant was giving guests a 10 percent discount on the dinner menu. Our large double renovated suite on the second floor was nicely furnished with a flat screen TV, a sofa, and a decent desk... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your review on your last stay with us. I was very happy to read the positive comments you made about your room comfort, your experience in our café for both dinner and breakfast and the quality of service you received upon check in and while eating in the restaurant. I... More

Cranbrook, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 16, 2014

We have stayed at the Heritage Inn every year for a function, we have found that every year it is falling apart. A one time happening place is now a ghost town. Most staff is friendly but a few are cranky. Our bathroom in had tiles missing and grout billed up and dirty.. Time to upgrade to more modern..

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I was disappointed that we did not meet your expectations and have shared your comments with all our staff and management. I have reviewed the condition of your room and apologize for the deficiencies you experienced. This has been addressed with both housekeeping and maintenance staff and corrections... More

Coeur d'Alene, Idaho
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 23, 2014

My wife and I stayed 1 night at the Heritage Inn in Cranbrook BC. It was a nice stay but wasn't as nice as I was expecting. The rooms were ok and the staff didn't seem all that excited to be there. The mattresses were uncomfortable the carpet was dirty anywhere that the vacuume didn't touch, like behind the door... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate the feedback on your stay with us and would like to apologize that it was not up to your expectations. I have reviewed your comments directly with our management and staff. Since our customer service generally receives positive reviews, your impression has reminded us of the importance of consistent service and all departments have been addressed.... More

Spokane, Washington
Top Contributor
85 reviews 85 reviews
13 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed February 22, 2014

My husband and I stayed here for one night on September 2012. After a long drive from Spokane, Washington, we were happy to find this place. It is not a 5-star hotel but the friendly staff who welcomed us excel in customer service. I rate this hotel as very good for its customer service. The price was cheap and the... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments about the stay you had with us. I was happy to read your remarks about the friendly Staff and the positive customer service given. Our Employees work very hard and it is wonderful to see that it made an impression. I always share customer comments with them, positive... More

Surrey
1 review
5 of 5 stars Reviewed November 8, 2013

We were very happy with our stay at the Heritage Inn, Cranbrook. All the staff we spoke to were friendly and helpful, the room was large and comfortable. There was a good selection for breakfast, portions were a good size, and the food was tasty. Excellent value. We would like to say a special thanks to Howard who went well... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very happy to read your positive comments and appreciate you taking the time to post them. My Staff takes pride in offering great service to our customers and I will be sure to share your review with them. I will also let Howard know that his extra efforts were recognized. I know he will appreciate this.... More

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Additional Information about Heritage Inn

Address: 803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Inn 3*
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Also Known As:
Heritage Hotel Cranbrook

18 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
101

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