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Heritage Inn

3.0 of 5 803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
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69 reviews from our community

Traveler rating
    12
    25
    16
    9
    7
See reviews for
15
26
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Contributor
19 reviews 19 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is not fancy, some soiling on carpet. All amenities however were available. Very comfortable bed. Quiet, other than a couple of trains passing in the night. Breakfast was a served, hot meal with several options. Staff very friendly.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, It was great to read that you enjoyed your recent stay with us and I appreciate you taking the time to post. In the next few months we have several renovations planned to our guest room division. It is our goal to provide our guests with clean and comfortable accommodation and we do all that we are able... More

British Columbia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2014

We've stayed at this hotel several times. The hotel desperately needs a face lift but its bones are sound. The restaurant is good (they make GREAT omelettes!) and the staff very helpful and friendly. The price was reasonable, the wifi inconsistent.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and to share your experience with others. I am very happy to read that you are a repeat customer and that you find value in choosing to stay with us. It is our goal to provide all our guests great service and comfort at a reasonable price. I appreciate... More

Toronto, Canada
Top Contributor
90 reviews 90 reviews
30 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 1, 2014

We arrived late in Cranbrook (unable to find any accommodations in Rossland or Trail), so I hadn't researched any places to stay in this area. The main drag has every big chain hotel you can imagine--though we refused to pay $180 for the Best Western (no breakfast) after we had paid the same for an amazing experience at the Naramata... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I would like to thank you for choosing to stay with us and for allowing us this opportunity to address your concerns. I am sorry that you had to change rooms 3 times but I thank you for the positive note about the service provided by the Staff. We are in the process of changing our TV’s as... More

Invermere, Canada
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 16, 2014

An older hotel, but worth the price. The medical rate was better then most places we called. The room was clean, and everything worked. The staff were friendly. We got a room at the back tone away from road noise. The free breakfast was served buffet style and was very tasty.

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and for sharing your experience with others. It was nice to read that you found value in the room, breakfast and services we provided and that you were comfortable during your stay. I will be sure to share your comments with my staff. I appreciate you choosing the Heritage... More

Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 10, 2014

The outside of the building is new looking and so is the lobby. So you would expect OK then. But...Remember the big old clunky TV set, old chairs well there here.The rooms need a good facelift. The restaurant and food good! We moved rooms but wasn't much better but cleaner. The staff was wonderful! If it wasn't for the staff... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for the feedback on your recent stay with us. I am happy to report to you that we have renovations scheduled in our guest rooms beginning shortly. This will include updated TV’s and furnishings. I was pleased to read that you enjoyed the service you received from the staff and your meal in our on site restaurant.... More

Lethbridge, Canada
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 17, 2014

We were not expecting a lot for the price we paid for a one night stay, but we were pleasantly surprised. Three things I look for in a hotel are: Cleanliness, a comfortable bed and a good shower. this hotel had all three. The room and the property are very clean and fresh, we had a very comfortable bed and... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for the positive review. I was pleased that you found value in our hotel and the services we provide. It was great to read that your room was comfortable and met all your needs. I will be sure to share your positive feedback with all the staff. I was also happy to read that you enjoyed... More

Calgary, Canada
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 13, 2014

Despite my husband booking our over night stay for the wrong date the front desk staff were very helpful. Until of course we had to haul our suitcases up to the top floor of the hotel. Stairs were steep & they have no elevator. Our room was clean & well appointed. While it faced the train tracks we did not... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and post your comments. Our front desk always does their best to accommodate all patrons even when there is a customer error in booking. It was great to read that the room was to your satisfaction and that you had a quiet and restful sleep. I am sorry... More

calgary
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2014

Stayed here two times this year, great value, nice hotel, good service at check in, good location, friendly staff, beds were comfortable, fluffy pillows. first stay food ordered from room service was great, Second visit nachos ordered from room service were cold. Overall I was very impressed with the staff at the hotel during both visits. they were very friendly,... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and post your comments. I was very happy to read of the quality and comfort of your stay and about the positive services you experienced. The Staff was also pleased that their efforts were recognized and appreciate your feedback. I have reviewed with our Food & Beverage Manager... More

Lombok
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2014

Cranbrook is nestled in a beautiful valley in the Canadian rockies. The views are beautiful. The hotel was on the main drive through the town but the traffic was not a noise in the room. The receptionist was excellent and gave great advice for a place to eat out that evening. We enjoyed the pool and the hot tub; we... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to share your experience with others. It is great that you made mention of the natural beauty of the area. There is so much to see and do year round. I am pleased that you had a very comfortable stay and that the Front Desk Clerk was helpful and provided good service... More

alberta
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed July 7, 2014

Driving through Cranbrook, needed a one stay and chose the Heritage for we had stayed in the one in Brooks before and loved it After my stay at the Heritage in Cranbrook, I will now ask to see the room before I give my credit card. We are smokers and know the room we get may not be perfect, but... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and allowing us this opportunity to respond. I’m sorry that we did not meet your expectations and apologize for the inconveniences you experienced. I have taken your comments very seriously and reviewed them with our housekeeping and maintenance staff. Certain deficiencies you mentioned could have been avoided and... More

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Additional Information about Heritage Inn

Address: 803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Inn 3*
Number of rooms: 101
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Also Known As:
Heritage Hotel Cranbrook

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