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All 7 Cranbrook B&Bs / inns

Heritage Inn

3.0 of 5 Small Hotel   |   803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
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56 people have reviewed this hotel

Traveler rating
    12
    17
    13
    8
    6
See reviews for
14
17
2
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is my second time at the heritage inn but I never wrote a review for my first visit, which I should have done because clearly I made it a point to come back the next time I had to fly into town for business. In fact, im writing this now as I lie in my room! The staff here... More

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Edmonton, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for one night, having stayed at the Heritage Inn on two previous occasions. The reception lady was very pleasant and explained that their restaurant was giving guests a 10 percent discount on the dinner menu. Our large double renovated suite on the second floor was nicely furnished with a flat screen TV, a sofa, and a decent desk... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your review on your last stay with us. I was very happy to read the positive comments you made about your room comfort, your experience in our café for both dinner and breakfast and the quality of service you received upon check in and while eating in the restaurant. I... More

Cranbrook, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have stayed at the Heritage Inn every year for a function, we have found that every year it is falling apart. A one time happening place is now a ghost town. Most staff is friendly but a few are cranky. Our bathroom in had tiles missing and grout billed up and dirty.. Time to upgrade to more modern..

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I was disappointed that we did not meet your expectations and have shared your comments with all our staff and management. I have reviewed the condition of your room and apologize for the deficiencies you experienced. This has been addressed with both housekeeping and maintenance staff and corrections... More

Coeur d'Alene, Idaho
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2014

My wife and I stayed 1 night at the Heritage Inn in Cranbrook BC. It was a nice stay but wasn't as nice as I was expecting. The rooms were ok and the staff didn't seem all that excited to be there. The mattresses were uncomfortable the carpet was dirty anywhere that the vacuume didn't touch, like behind the door... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate the feedback on your stay with us and would like to apologize that it was not up to your expectations. I have reviewed your comments directly with our management and staff. Since our customer service generally receives positive reviews, your impression has reminded us of the importance of consistent service and all departments have been addressed.... More

Spokane, Washington
Top Contributor
70 reviews 70 reviews
12 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 22, 2014

My husband and I stayed here for one night on September 2012. After a long drive from Spokane, Washington, we were happy to find this place. It is not a 5-star hotel but the friendly staff who welcomed us excel in customer service. I rate this hotel as very good for its customer service. The price was cheap and the... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments about the stay you had with us. I was happy to read your remarks about the friendly Staff and the positive customer service given. Our Employees work very hard and it is wonderful to see that it made an impression. I always share customer comments with them, positive... More

Surrey
1 review
5 of 5 stars Reviewed November 8, 2013

We were very happy with our stay at the Heritage Inn, Cranbrook. All the staff we spoke to were friendly and helpful, the room was large and comfortable. There was a good selection for breakfast, portions were a good size, and the food was tasty. Excellent value. We would like to say a special thanks to Howard who went well... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very happy to read your positive comments and appreciate you taking the time to post them. My Staff takes pride in offering great service to our customers and I will be sure to share your review with them. I will also let Howard know that his extra efforts were recognized. I know he will appreciate this.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 7, 2013 via mobile

I travel on business and usually stay at one of the other hotels in the area but this time through I called them up and they where double the price for a standard room as what the heritage had so I took the chance and I'm glad I did. Clean rooms, comfy bed, friendly staff and a good breakfast! The... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

I appreciate you taking the time to post your review and for sharing your positive experience. I was glad to read your comments about the clean and comfortable stay you had and the friendly service provided. The value and convenience of our free hot breakfast is something that we are proud to offer and I was so pleased to see... More

Cranbrook, B.C.
1 review
5 of 5 stars Reviewed October 25, 2013

My husband, dog and myself recently spent two nights at the Heritage Inn in Cranbrook. It was indeed a pleasure to stay here. The room was very comfortable, quiet (on the back side) and clean, of course. The staff, including the General Manager were very accommodating. The stay included a hot breakfast which was from the menu in the dining... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest Thank you for taking the time to post your review. It was nice to read that you enjoyed the comforts of your room, the good food and the service provided by the staff. I will be sure to share your review with them. We have been a pet friendly property for some time and know it is a... More

Midland, Texas
Top Contributor
129 reviews 129 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 20, 2013

I was stranded in Cranbrook BC when the airlines were full and no flights over the weekend. I checked in (great rate for a great hotel) and asked for help from the desk staff. Both jumped right in and helped me connect with the local bus service to get me to Calgary (250 miles away) to make a flight back... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was so very pleased to read your review and thank you for taking the time to write it. I will be sure to share your compliments with my staff and I know they will be happy to know their efforts were recognized. I have a great team here at the Heritage Inn and customer satisfaction is number... More

Nanaimo
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed September 10, 2013 via mobile

We stayed here for one night with our dog. The room was just adequate. Somewhat outdated, no flat screen TV here. The carpet had a noticeable stain on it between the beds which we reported to the front desk and the staff in the morning. The bed was hard (no pillow top mattress here!). The room was on the front... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking a moment to provide your feedback. It was great to read that you enjoyed the value of our $95 rate including our hot breakfast. I am sorry that you did not enjoy your room. At this time a large percentage of our rooms have been renovated and we have the remaining rooms scheduled. These... More

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Additional Information about Heritage Inn

Also Known As:
Heritage Hotel Cranbrook
Address: 803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 B&Bs / Inns in Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Inn 3*
Reservation Options:
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