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Heritage Inn

803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
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1 room 1 guest
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Heritage Inn
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83 Reviews from our TripAdvisor Community

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Traveler rating
    15
    31
    18
    12
    7
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19
32
2
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (83)
  • Mar-May only
    (13)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (12)
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Calgary, Alberta, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This past weekend, I had the opportunity to stay at the Heritage Inn in Cranbook, BC with a group of 24 (guys) golfers. You will see that I am not one who often writes reviews about the places I stay during my travels. This stay however, is worthy of taking the time to write an on-line review. I highly recommend... More 

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Nelson, Canada
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are basic, but clean and the beds are great (both important for me). I choose this hotel mainly for the great staff and the wonderful breakfast that is included with your room (basic but substantial buffet when they are in their busy season, and a good selection of hot breakfasts, made fresh (!), in the rest of the year.... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and for the positive comments. I appreciate your patronage and I was proud to read that you enjoy the products and service that we provide. I apologize for your stuffy room. Normally we make sure to air the rooms out but with the recent heat wave this was... More 

Winnipeg
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this CAA/AAA approved accommodation on route to Lethbridge, AB. Our first choice was the Days Inn, and since it was being renovated they said they could accommodate us BUT they did not have their A/C connected. It was a very hot drive so an air conditioned room was a necessity. We got a CAA discount and used... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and to post your comments. I was happy to read that your stay was comfortable and you found good value throughout. Our free hot breakfast has been well received by our guests and I’m glad you made mention of this. I have shared your comments with the staff... More 

Pambrun
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was very good,good front desk service. Room was very clean and comfortable. Complementery breakfast was a buffett. Very good service there as well.The air conditioner worked well. Enjoyed the fact they had 2 sinks in the place. Would stay again.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for such a positive review. The staff works very hard at ensuring our guests are looked after and enjoy a clean and comfortable stay. I will be sure to share your comments with them. It will be our pleasure to welcome you back to the Heritage Inn on your next visit to Cranbrook. Sincerely, Collin Johnston General... More 

Nelson, Canada
1 review
2 of 5 stars Reviewed 5 weeks ago

The non-smoking room smelled stale, as if it was formerly a smoking room. When we asked the front desk if we could change rooms, she advised there were only some smoking rooms available. There was a wet patch on the carpet which we had to cover with a towel in order to avoid walking on it. There were at least... More 

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HeritageInn_11, General Manager at Heritage Inn, responded to this review

I appreciate your business and value your feedback. I’m sorry your stay was not to your satisfaction. We have recently renovated several of our rooms and will be cycling thru the rest. In the meantime I have passed on your comments to our maintenance and housekeeping departments to ensure these items are addressed. I am glad you found value in... More 

Travelers are raving about these Cranbrook hotels

Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2015

Good hotel within budget, breakfast was good. Pretty clean and very good location. The bed was very comfortable, thick and did not sag. There was a very nice new TV.The rug was clean, no spots, and there was no odour in the room. I suprised when I know they do not have elevator, this hotel needs a major face lift.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to write a review and for all the positive comments. I am glad that you enjoyed your stay and found value in the services and products that we offer. I have shared these comments with the staff as they always appreciate the feedback. It was also wonderful to read that you enjoyed... More 

San Francisco, California
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 18, 2015

HERITAGE INN – CRANBROOK, B.C. We highly recommend this budget accommodation. Way beyond expectation after reading mediocre reviews. Yes, its an older building, but does not show it. The lobby, hallways, restaurant and our room were spotless and right up-to-date in terms of furnishings. Extra electric outlets…more than enough for our computers, camera battery and 2 phones to charge. Had... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your review regarding your recent stay with us here in Cranbrook. I was very happy to read your comments about the quality, value and services we offer. All our staff works very hard to provide a clean, comfortable stay with a quality product. We have recently finished upgrades to our... More 

Airdrie, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 8, 2015

Had to stay here because the Days Inn was under major construction. I was very surprised that they did not have an elevator. The decor was very old school. The rugs in the hallway were very smelly. The rooms were old and smelly but clean. The pool was okay and the breakfast was really good. All in all, this hotel... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate your business and value your feedback. I apologize that your stay was not to your satisfaction. We have recently upgraded several of our guest rooms, including new comfortable pillow top beds and new flat screen TV’s, with more renovations on schedule. Our hotel does not have an elevator and I apologize if you had any troubles... More 

Invermere, Canada
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 7, 2015

The room was on the first floor, at the back. I can not walk far without a rest, and it was very near the back door, this helped a lot. The room was very nicely redone. The bed was very comfortable, thick and did not sag. There was a very nice new TV. The room was very clean, and everything... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to comment on your last stay with us and for the positive review. The Staff works very hard to maintain a clean and welcoming atmosphere and it was wonderful to read that your experience with the food, room, service and amenities was enjoyable. I have passed these comments onto the staff in... More 

Kelowna, Canada
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed June 24, 2015

Went back to Cranbrook for the Sweetheart Alumni gathering and because all events were taking place at this hotel, decided this was the best choice. I worked at the Inn of the South (it was titled that before Heritage) and I couldn't see any changes since 1986. I had to lug my suitcase up a flight of stairs to get... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your review and apologize that you were unhappy with your stay. We did have a special block in place for your group and advance reservations would be guaranteed to this rate when requested. I am not sure if someone did not communicate this to you directly but we did honor all bookings... More 

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