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Heritage Inn

3.0 of 5 803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
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71 reviews from our community

Traveler rating
    12
    27
    16
    9
    7
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16
27
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kelowna, Canada
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 4, 2015

We stayed three nights over Christmas. After the first night we did have the free hot breakfast in the restaurant. For Christmas Day and Boxing Day the restaurant was closed so they provided a basket of fruit, yogurt and muffins. Helpful, since there did not seem to be many restaurants open in town. We had booked a Premier room, but... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your recent review of our hotel on Trip Advisor and for choosing the Heritage Inn as your accommodations over the holidays. In order to allow our staff time with their families, we scale back our food services for a few days. I am happy that you appreciated the breakfast basket we supplied and am glad... More 

Sparwood
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 18, 2014

staff were sooo good,excellent breakfast inclued in price we had dinner there too,we were with a hockey team, sat us all together we will stay there when we visit Cranbrook well done everyone ... the staff at the front desk were great

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for such a positive review and for taking the time to post your comments. It was great to read that you enjoyed the meal and staff in the restaurant and the services of the front desk. Our staff works very hard to provide excellent and friendly service and they were thrilled when I shared your posting... More 

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 30, 2014

This hotel is not fancy, some soiling on carpet. All amenities however were available. Very comfortable bed. Quiet, other than a couple of trains passing in the night. Breakfast was a served, hot meal with several options. Staff very friendly.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, It was great to read that you enjoyed your recent stay with us and I appreciate you taking the time to post. In the next few months we have several renovations planned to our guest room division. It is our goal to provide our guests with clean and comfortable accommodation and we do all that we are able... More 

British Columbia
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2014

We've stayed at this hotel several times. The hotel desperately needs a face lift but its bones are sound. The restaurant is good (they make GREAT omelettes!) and the staff very helpful and friendly. The price was reasonable, the wifi inconsistent.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and to share your experience with others. I am very happy to read that you are a repeat customer and that you find value in choosing to stay with us. It is our goal to provide all our guests great service and comfort at a reasonable price. I appreciate... More 

Toronto, Canada
Top Contributor
109 reviews 109 reviews
38 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed October 1, 2014

We arrived late in Cranbrook (unable to find any accommodations in Rossland or Trail), so I hadn't researched any places to stay in this area. The main drag has every big chain hotel you can imagine--though we refused to pay $180 for the Best Western (no breakfast) after we had paid the same for an amazing experience at the Naramata... More 

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I would like to thank you for choosing to stay with us and for allowing us this opportunity to address your concerns. I am sorry that you had to change rooms 3 times but I thank you for the positive note about the service provided by the Staff. We are in the process of changing our TV’s as... More 

Invermere, Canada
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 16, 2014

An older hotel, but worth the price. The medical rate was better then most places we called. The room was clean, and everything worked. The staff were friendly. We got a room at the back tone away from road noise. The free breakfast was served buffet style and was very tasty.

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and for sharing your experience with others. It was nice to read that you found value in the room, breakfast and services we provided and that you were comfortable during your stay. I will be sure to share your comments with my staff. I appreciate you choosing the Heritage... More 

Edmonton, Canada
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed September 10, 2014

The outside of the building is new looking and so is the lobby. So you would expect OK then. But...Remember the big old clunky TV set, old chairs well there here.The rooms need a good facelift. The restaurant and food good! We moved rooms but wasn't much better but cleaner. The staff was wonderful! If it wasn't for the staff... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for the feedback on your recent stay with us. I am happy to report to you that we have renovations scheduled in our guest rooms beginning shortly. This will include updated TV’s and furnishings. I was pleased to read that you enjoyed the service you received from the staff and your meal in our on site restaurant.... More 

Lethbridge, Canada
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 17, 2014

We were not expecting a lot for the price we paid for a one night stay, but we were pleasantly surprised. Three things I look for in a hotel are: Cleanliness, a comfortable bed and a good shower. this hotel had all three. The room and the property are very clean and fresh, we had a very comfortable bed and... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for the positive review. I was pleased that you found value in our hotel and the services we provide. It was great to read that your room was comfortable and met all your needs. I will be sure to share your positive feedback with all the staff. I was also happy to read that you enjoyed... More 

Calgary, Canada
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 13, 2014

Despite my husband booking our over night stay for the wrong date the front desk staff were very helpful. Until of course we had to haul our suitcases up to the top floor of the hotel. Stairs were steep & they have no elevator. Our room was clean & well appointed. While it faced the train tracks we did not... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and post your comments. Our front desk always does their best to accommodate all patrons even when there is a customer error in booking. It was great to read that the room was to your satisfaction and that you had a quiet and restful sleep. I am sorry... More 

calgary
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2014

Stayed here two times this year, great value, nice hotel, good service at check in, good location, friendly staff, beds were comfortable, fluffy pillows. first stay food ordered from room service was great, Second visit nachos ordered from room service were cold. Overall I was very impressed with the staff at the hotel during both visits. they were very friendly,... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and post your comments. I was very happy to read of the quality and comfort of your stay and about the positive services you experienced. The Staff was also pleased that their efforts were recognized and appreciate your feedback. I have reviewed with our Food & Beverage Manager... More 

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Additional Information about Heritage Inn

Address: 803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Inn 3*
Number of rooms: 101
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Also Known As:
Heritage Hotel Cranbrook

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