We needed a reasonably priced but clean and quiet place to sleep and that's what we found here. Front desk service was very efficient and friendly. The room was somewhat dated, but clean and comfortable. The included hot breakfast was superb. It is served in the dining room, with a choice from a menu. Service was fast, food was hot... more

We stayed at the hotel for a hockey tournament. Rooms are very tiny and dated looking. The brochure stated fridges and microwave. Our room had neither of these and when we inquired as to the availability of these we were told they only had very few and all were in use. Beds were okay but the pillows were very small... more

I was pleasantly surprised that they offered a free HOT breakfast instead of the cheap continentals most hotels offer. The servers were very friendly and all meals were delicious. The Sunday buffet was amazing!! We were in the newer section of the hotel so our room was very nice. Overall, a good place to stay while visiting. Cranbrook sure has... more

This is a decent hotel on the strip just north of downtown Cranbrook. Very friendly and helpful staff, but the rooms definitely need a refreshing. New TV, and a fridge and microwave were nice, but the rest of the room was very dated. The heritage of the Heritage Inn was definitely in the air conditioner. Other guests have complained of... more

We checked into this hotel in the late afternoon and were met by the front desk clerk with a slightly chilly attitude. It must have been close to quitting time because the clerk on the evening shift was super friendly! The room was clean and well cared for and included a microwave and fridge. That evening we brought in our... more

very non-discript, nothing to write home about. Clean, but large tear in uplostry of couch. Attached restaurant decent. more

We had booked a deluxe queen room months ahead of our trip, then booked a second room a week before, and had two confirmation numbers, when we arrived the first one that was booked had been canceled. There happened to be the wedding that we were there for and a hockey tournament so we could not get the room we... more

Great stay! Staff was excellent and very helpful. I found that the food was great, and they had a wide variety of items on the menu:great healthy choices. The room I stayed in was recently renovated and was perfect for my business trip with a flat screen tv, and one of the most comfortable hotel beds I have ever slept... more

Stopped in for two nights, Front desk was rude and I felt like I owed them something for staying there. Lounge staff were nice and fun, food was average. Older and starting to show its age, Stayed facing the back and the bar let out at 2 am woke us up, very noisy with fights going on,make sure you ask... more