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Quality Inn Northern Grand

Certificate of Excellence
3.0 of 5
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9830 100th Ave., Fort St. John, British Columbia VIJ 1Y5, Canada
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Quality Inn Northern Grand
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Ranked #5 of 16 Hotels in Fort St. John
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
keadyn Vancouver, Canada
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Mar-May only
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Vancouver, Canada
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an old Hotel that has been kept up to date with renovations. They have a pub/restaurant onsite. There breakfast is very good as they use there kitchen to prepare the buffet style food. The parking sucks and when they run out you have to park in a lot across the street. They also charge too much even for... More 

Was this review helpful? Yes 2
Angela A, General Manager at Quality Inn Northern Grand, responded to this review

Dear keadyn, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am sorry that you were not completely satisfied. I understand that parking across the street is not... More 

Vancouver, Canada
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms and hotel are in a good location, though the heating/air conditioning is very old and loud. Other than that, the restaurant/bar is good and great breakfast. There is a $10 shuttle to/from the airport which is good too.

Was this review helpful? Yes
Angela A, Manager at Quality Inn Northern Grand, responded to this review

Hello pettifog, Thank you for taking time to review our hotel on TripAdvisor. Your feedback is very important to us as we are always looking to improve our guests' experience at our hotel. I am very happy to hear that you were pleased with your stay and we hope to see you again soon! Sincerely, Angela More 

Vancouver Island, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 24, 2015

I have stayed here a couple times now and each time I stayed the prices were different which was somewhat frustrating! I understand that this is a town based on the oil patch and therefore prices fluctuate with busy seasons and what not but the least they could do is attempt to keep the prices within a $10 range! Going... More 

Was this review helpful? Yes 2
Angela A, Manager at Quality Inn Northern Grand, responded to this review

Hello ALCW1984199, Thank you for taking time to write a review of our hotel. Your feedback is important to us. I am sorry to hear that you were not satisfied with your stay. First I would like to apologize for the rate jump- it is determined by occupancy and regional demand and the month of June was extremely high. I... More 

Aloha
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 4, 2015

I have been saying for along time that Choice Hotels is very inconsistent, you never know what your going to get until you show up. For the second time this year I have been very pleasantly surprised to find this Quality Inn is just as good as any Hilton or Marriott, I stay with Hilton Properties the most. The decor... More 

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Angela A, General Manager at Quality Inn Northern Grand, responded to this review

Hello Sean A, Thank you so much for taking the time to complete the glowing TripAdvisor review for our hotel! I am thrilled that you like our recent improvements and that you enjoyed the atmosphere. I am happy to let you know that in the Fall of 2015 we will also be updating all of the furniture in our guest... More 

Oliver, British Columbia, Canada
Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed April 29, 2015

I booked this one line and not knowing Fort St John at all took a guess at location. It is right in the middle of the "downtown" area which is not that developed but you can walk most places from there. The hotel staff were very welcoming and helpful. The breakfast area is nice, although the food was a little... More 

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Angela A, General Manager at Quality Inn Northern Grand, responded to this review

Hello Hilary D, Thank you for taking the time to complete a review for our hotel on Tripadvisor. Your feedback is very important to us and we can assure you we will use this information to do everything possible to create an enjoyable experience for each of our guests. I am sorry to hear that you were not satisfied with... More 

Calgary, Alberta, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

Very comfortable rooms. Excellent spread of free breakfast. Very good choice of free coffee and cookies in the lobby. Good gym. Very inviting lobby. Easy access to airport, downtown and other amenities. Good pub/bar. Parking is a little tight. Ask for the AMA discount. Lot of meeting space. Love the heated floor in the washrooms.

Was this review helpful? Yes
Jamie L, General Manager at Quality Inn Northern Grand, responded to this review

I am so happy to hear that you loved our hotel and that you enjoyed the heated floors. Wew look forward to welcoming you back on your next trip to Fort St. John. Regards, Andrew More 

Richmond
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 1, 2015

I had a great sleep at the Northern Grand, quiet and comfortable! In addition to this, an employee named Leroy went beyond the call of duty and lent me his iphone cord as I had forgotten mine. This really helped me out as I needed my phone to access my email for work and as my alarm clock! I would... More 

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Jamie L, General Manager at Quality Inn Northern Grand, responded to this review

Dear rwilger, Thank you for your kind words and your review here on trip advisor we are happy that you had an enjoyable stay with us. I have passed your comments on to Leroy and he is very grateful that you mentioned him in your review. I’m happy to see that my staff go above and beyond whenever they can.... More 

Newton Abbot, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 31, 2015

Needed a one night stay for hubby in the area and Quality Inn had the best deal. Not knowing the area he found the hotel quite easily and easy parking,. Friendly reception staff at book-in...good size room, clean and with all the basic's you'd need. Internet, TV, coffee and good cell reception! He REALLY enjoyed the breakfast...bacon, egg, saute potato... More 

Was this review helpful? Yes
Jamie L, General Manager at Quality Inn Northern Grand, responded to this review

Dear d0nd0n, Thank you for taking the time to put your review here on Trip Advisor, I’m glad your hubby found that our hotel was good value and one of his best hotel experiences. Having a friendly and attentive staff is so important in the hotel industry and sometimes very difficult thing to find so I feel very lucky with... More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed March 26, 2015

Great hotel with excellent staff working. At check in i could not find a place to park, because it was busy day for the hotel and restaurant on St pattys day, so i asked the gentleman at the desk he told me there is a reserved parking on the side building which is attached to the hotel where its good... More 

Was this review helpful? Yes
Jamie L, General Manager at Quality Inn Northern Grand, responded to this review

Dear Traveller10157, Thank you for taking the time to leave your comments here on trip advisor. It’s always great to see that we provided such a great experience that you become a trip advisor contributor. I'm proud of my staff, that they are so attentive to move their car so you could have a convenient parking stall. I have passed... More 

1 review
5 of 5 stars Reviewed March 24, 2015

I am a Fort St John local, and I went around town to several different hotels to check out suites to have a romantic evening with my wife on the occasion of our anniversary. Upon entering the Quality Inn, I was promptly greeted by a friendly young land named Georgia. She enthusiastically described the suite in very accurate detail and... More 

Was this review helpful? Yes
Jamie L, General Manager at Quality Inn Northern Grand, responded to this review

Dear JKens1976, First of all welcome to trip advisor and thank you for taking the time to post your comments. I was happy to hear that you found the staff both friendly and enthusiastic and I have passed your comments on to Georgia personally. And it’s great that you had the opportunity to take in our overtime bar and grill... More 

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