Our apartment was very spacious with all mod cons. However, the phone did not work for a week despite several visits to guest services in Glacier Lodge. The main drawback with Palliser is that there is no in-lodge guest services so every problem involves a trip to Glacier Lodge, a 15 min walk. Even if the phone is working, guest...
More
Thank you for sharing your comments from your stay with us at Palliser Lodge. My apologies for the phone not properly working during your stay. I have followed up with our Maintenance Team and can report that the issue has been addressed. Our Central Check-in located at the Glacier Lodge; I’m very sorry for the inconvenience that may have played...
More
We stayed 10 nights at the Palliser. Loved every minute! We had a 2 bedroom apartment with a hot tub. The rooms were furnished beautifully and had fabulous views over the mountains. The photos do not do the apartments justice at all. The apartment was impeccably clean and well stocked. The reception staff were extremely courteous, helpful and friendly and...
More
Thank you very much for sharing your great review from your stay with us at Palliser Lodge. Kicking Horse has plenty of great amenities to enjoy when you’re not carving some new memories on the hill. I'm glad you enjoyed your suite, not to mention the added treat of your personal hot tub. Many thanks for the wonderful review and...
More
just off to the side of the hill, and very close to the main action. However, unless you really want your own hot tub, the Glacier Lodge is closer to everything. The closeness matters at night when you ned to get to the store for wine and beer! In the snow...
More
Thank you for your review from your stay with us at Palliser Lodge. I'm glad you were able to enjoy one of our Hot Tub Suites. It's defiantly a nice amenity to enjoy after a day on the slopes. Once again thank you for your comments and we look forward to seeing you again soon.
More
We stayed 2 nights in a room of the Palliser hotel because of the great location for skiing.
We were really disappointed by the Palliser hotel.
The staff at the Glacier Lodge (nobody at the front desk of the Palliser hotel) is polite but
doesn't have a clue on how to solve a problem, so even though if they tried...
More
Thank you for taking the time to express your comments from your stay with us at Palliser Lodge. I would like to apologise for the points you brought forward with the hot water and internet connection. We have had some problems with the hot water and keeping up with the demand during high occupancies. I am happy to report that...
More
This was the worst hillside mountain resort I have stayed at. Of our 5 days there we had one with bearable warm water for a shower, the rest were cold showers, like jumping into a lake cold. Not exactly what you want after a day of snowboarding. When we went to ask to change buildings or at least get a...
More
Thank you for your candid review from your stay at Palliser Lodge. I would like to apologise for both the concerns you raised with the hot water as well as the unpleasant response you received from our Guest Services. We have unfortunately been having some issues with our hot water and keeping up with the demand during high occupancies. I...
More
We were quite pleased with our room and it's location. The staff couldn't have been friendlier or more helpful. Nice unit with comfortable beds and a great kitchen. We felt it was reasonably priced.
More
Thank you for the nice review from your stay with us at Palliser Lodge at Kicking Horse Mountain Resort. I’m very delighted to hear that you enjoyed your room along with the amenities. We hope you can make it back this winter and be sure to ask about our Return Guest Rate for additional savings.
More
It is always a little difficult to have a complete Christmas celebration in a strange place
However.our two families(two suites) were able to manage a full sit down feast for 8 in one unit . The kitchens are very well appointed. Staff was amazing and provided us with all the extra anything within minutes of a request.(except for matches to...
More
Thank you for sharing your wonderful experience with us and the Trip Advisor World from your recent stay with Bellstar Hotels & Resorts at Kicking Horse. Our seasoned staff was very pleased to hear your gracious comments and are very appreciative of that. I’m thrilled you enjoyed your experience and we’re anxious to host you again soon.
More
There was no one at the front desk at the lodge to check into my room which made another trip to the glacier lodge to check into the hotel. i had specifically requested a king bed in my room but showed up to 2 twin beds. when i asked to be switched to another room with the king bed they...
More
Thank you for taking the time to address your comments from your recent with us at the Palliser Lodge. Our Central Check-In is located at the Glacier Lodge and I do apologise for the inconvenience – Rest assure we took the necessary steps to ensure all current and future guests are aware of that by mentioning it in their confirmation...
More
We had a 2 bedroom 2 bathroom unit over the Labour Day weekend and we all really enjoyed it. It was set up perfectly for 2 couples sharing with the rooms separated and each having an ensuite bathroom. Finishing in the unit was to a very high standard with granite counters, etc. Kitchen was quite well outfitted for cooking -...
More
Thank you for sharing your comments from your recent stay at Palliser Lodge. We always look forward to hearing feedback from how our guest’s stays were with us. I have shared your comments with both our Maintenance Team and Housekeeping Team and we will make sure we’re more diligent with having everything in the room in top notch order (i.e....
More
Our trip started out with everything going wrong but that is NOT how our stay finished. The staff took full responsibility for what went wrong and went above and beyond to make the reminder of your stay outstanding. There were never any excuses or blame just action that was top notch customer service. I would recommend the Palliser Lodge if...
More
Thank you for sharing your experience from your recent stay at Palliser Lodge at Kicking Horse Resort. My apologies for how your trip started off on the wrong foot; it’s never the route anyone wants to begin their stay on. I’m delighted to hear that our staff was able to make your trip a memorable one and that you left...
More
39 Reviews
3 Reviews
46 Reviews
