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Glacier House Resort

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1870 Glacier Lane | Box 250, Revelstoke, British Columbia VOE 2S0, Canada
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Glacier House Resort
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79 Reviews from our TripAdvisor Community

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Kinuso
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Spent Christmas in a two bedroom cabin with family. The cabins themselves were very nice but the amenities were not so. The hot tub had to be drained after we arrived because it was cloudy, the gas fireplace quit and was out for the stay, the daily upkeep was not done.

Helpful?
Thank Leon I
Cat M, General Manager at Glacier House Resort, responded to this review

Greetings, Thank you for your review. We appreciate all of our guests feedback so we can continue to improve our services. We apologize for the issues with both your hot tub and your fireplace. Our maintenance staff have been notified of the issues and have completed some extra maintenance on the fireplace and are looking at improved management of the... More 

Swift Current, Canada
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 14, 2015

Booked the room a month in advance and only found out upon check-in that the restaurant is closed for the season so we need to travel 15 minutes back into town to get food and drive back. The room was full of insects as well the room was dirty with old food behind the night stand, the floors in the... More 

Helpful?
Thank 867jesseu
Rachel K, Marketing at Glacier House Resort, responded to this review

Hello, I am very sorry to hear your visit did not meet your expectations. Unfortunately, during our quiet season, we do close the restaurant, as do several other restaurants in the area. It is a decision that requires careful consideration, and so your feedback is appreciated. We do offer discount vouchers at several establishments in Revelstoke, and find that people... More 

Penticton, British Columbia, Canada
Level Contributor
3 reviews
2 of 5 stars Reviewed October 10, 2015 via mobile

We just completed a two night stay at this location in a medium size cabin and we were quite disappointed with what we received for the money we spent: We booked our stay and then four hours later received an email stating that the restaurant is not open for the season and only a continental breakfast would be offered at... More 

Helpful?
Thank Niki B
Rachel K, Marketing at Glacier House Resort, responded to this review

Thank you so much for your thorough and insightful review. We always welcome customer feedback, and I can only apologise sincerely that your stay did not meet your expectations. It is difficult to resolve some of these issues after the fact, and I hope you felt comfortable approaching staff members at the time of your stay so that we could... More 

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 27, 2015 via mobile

Glacier House Resort is a great place to stay if you're in the Revelstoke area and if you don't want to stay in the town. The resort is not far from town or the national park if you are looking for hikes or activities associated with this part of Canada. The resort has a beautiful lodge and individual cabins in... More 

Helpful?
Thank drjcraven
Rachel K, Marketing at Glacier House Resort, responded to this review

Hi there, and thank you so much for your feedback and kind sentiments. I have passed your comments onto our staff and I know they will be happy to know you enjoyed the service you received here. Glacier House Resort is indeed close to all kinds of activities and fun things to do - Winter or Summer. Don't hesitate to... More 

Rocky Mountain House, Alberta, Canada
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 25, 2015

This is our second stay at the resort - beautiful big room with a fireplace and an outdoor patio looking over the mountains. Nice big king size bed - very comfortable. Continental breakfast included in the morning and the views are amazing.

Helpful?
Thank Laurie H
Rachel K, Marketing at Glacier House Resort, responded to this review

Hello Laurie, It's always great to hear about our guests returning time and time again. We are happy to hear you enjoyed your stay! And I totally agree... the view of the mountains and down the valley to the South is stunning! We look forward to seeing you again soon. Al the best! More 

BC
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 19, 2015

This resort was a wonderful surprise. It located outside downtown Revelstoke. We were worried while driving as the road to the resort seemed to be an industry road and we were worried it would lead us to nowhere. However, when we arrived at the gate, everyone in the car could only said "wow!" The building that lobby located was very... More 

Helpful?
Thank W33
Rachel K, Marketing at Glacier House Resort, responded to this review

Hi! We are all so glad you enjoyed your stay here, and experienced the WOW factor as you arrived. Our Lodge is certainly an impressive building on first sight. Thank you for taking the time to write a review, it's always great to hear our guests loved the experience here. We look forward to seeing you and the family again! More 

Sidmouth, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 7, 2015

Lots of good points… Kids (14,12,8) loved the cabins and the hot tub is a wonderful bonus. Interior is spacious, good size bathroom too. Beds very comfortable. A relaxing and fun place to stop-over for a few nights (we were on our way from Canmore to the West Coast). Very friendly staff – in keeping with our experience all across... More 

Helpful?
Thank Justin A
Rachel K, marketing at Glacier House Resort, responded to this review

Hi Justin, Thank you so much for taking the time to review Glacier House Resort, and for your insightful feedback and comments. I am so glad you enjoyed your experience in our log cabins, and that our staff made you feel welcomed and at home. I apologise for the technical issue that meant the pool was not available - but... More 

St. Albert, AB
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 12, 2015

We stayed in the group cabin, and also had 2 hotel rooms booked. Property was great, beds were a little creeky, the cabin was awesome, except for one big thing... NO AC. And we stayed August long weekend and it was damn hot!! No fans, no AC, nothing. Pool was nice and cold. Staff were great. Continental breakfast was basic.... More 

Helpful?
Thank iceman091982
Rachel K, Marketing at Glacier House Resort, responded to this review

Hi there, It's always interesting travelling with a large group - but we are really happy to hear you all enjoyed your stay, and hope we made things as smooth as possible for you guys! Thanks for taking the time to write and send some feedback. We are always trying to improve the experience at Glacier House Resort. Air-conditioning and... More 

Australia
Level Contributor
99 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed August 12, 2015

On the way back from Banff to Vancouver we stayed here one night. Log cabin was very cute. Good for picture taking. It was a bit hot as there was no airconditioning- only heating there. Indoor swimming pool was good. We had a relaxing time in the hot tub on the verandah. Room was very clean. Breakkast was small but... More 

Helpful?
Thank SandySydneyAus
Rachel K, Marketing at Glacier House Resort, responded to this review

Hi! Thank you so much for your kind words - we are delighted that you enjoyed relaxing on the deck of your cute log cabin. There is nothing quite like it, hey? I have passed your comments on to the staff here - I know they will be happy to know you enjoyed your stay. We are hoping to upgrade... More 

Cluj-napoca, Romania
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 11, 2015 via mobile

The Glacier House Resort was the best possible location to sleep over while passing through Revelstoke and heading to Jasper. The place is about 10km away from the One Canada Highway and offers accommodations in very cozy log houses. The one we got, had an outside hot tub (jacuzzi) included, overlooking the mountains. Very clean and very confortable beds. Breakfast... More 

Helpful?
Thank Mihai P
Rachel K, Marketing at Glacier House Resort, responded to this review

Thank you so much for taking the time to write such a great review... we are thrilled you enjoyed your stay with us! You are right, many of our guests are skiers and mountain bikers, and with our close proximity to Revelstoke Mountain Resort, and many bike trails we are in the perfect spot for it. I'm glad you enjoyed... More 

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