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Sandman Inn Terrace

4828 Highway 16 West, Terrace, Kitimat-Stikine District, British Columbia V8G 1L6, Canada
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1 room 1 guest
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Sandman Inn Terrace
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55 Reviews from our TripAdvisor Community

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Traveler rating
    3
    19
    22
    7
    4
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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • French first
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English first
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    (55)
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    (12)
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    (21)
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Toronto, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

Stayed in this hotel earlier in august and not only were the front desk staff always on a cigarette break, but they have about the worst manners I have ever experienced, I know options are limited as you get to smaller towns, but some level of concern for their customer satisfaction, or job performance levels are usually an asset, especially... More 

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Austin, Texas
Level Contributor
136 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in the Sandman two nights. Reasonably well located for walking around downtown and to restaurants. Shows its age but was clean and functional. Has a pool and modest workout facilities. The onsite Denny's is convenient for breakfast and when it is raining.I will stay there again because of the location.

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Level Contributor
1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed two nights and checked out a 5:00am 2 days early the hotel reported to expedia I had a late checkout and would not refund the day.... real classy people. The rooms aren't great, there is NO HIGH SPEED INTERNET, the gym isn't. Absolutely stay away from this rip off.

Was this review helpful? Yes
Richard B, General Manager at Sandman Inn Terrace, responded to this review

Thank you for taking the time to write a review. I appreciate you letting us know about your stay, and we certainly listen to all feedback from our valued guests. I want to apologize for not being able to make your stay more comfortable. We look forward to seeing you again. More 

Travelers are raving about these Terrace hotels

Level Contributor
112 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 18, 2015

Staying at the sandman in Terrace is ok the rooms are nice there is a good working ac. Denny's restaurant attached to the hotel for breakfast and a workout room. I'm doing some work in the local area between Terrace and Prince Rupert and the accommodations are in a good location in town. The staff are friendly and if I... More 

Was this review helpful? Yes
Richard B, General Manager at Sandman Inn Terrace, responded to this review

Thank you for your feed back about your stay. We value all the comments and concerns our guests have. We look forward to seeing you again in the future. More 

Williams Lake
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 11, 2015

I would give it a 3.75 if I could do 1/4 points. Decent all around hotel. Denny's on site and brewery around the corner - what more could you want. Hot tub would be nice. Clean, comfortable, decent price. Towels were a bit thin (old) but that is about my only dislike. All and all good bang for your buck.

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HarleyElasoff, General Manager at Sandman Inn Terrace, responded to this review

Thank you for your feed back about your stay. We value what are guest's comments and concerns are. We look forward to seeing you again in the future. More 

unity
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 26, 2015

The front desk staff were great....the halls were clean and quiet. The rooms were ok. They could stand to be cleaned way better then they are. I dropped something on the floor and had to crawl around to find it - there were toe nail clippings under the computer desk (neither of us had trimmed our toenails.) Along side the... More 

Was this review helpful? Yes 2
HarleyElasoff, General Manager at Sandman Inn Terrace, responded to this review

Thank you for your comments about your stay. I have reviewed our housekeeping standards with my team. We look forward to seeing you in the future. More 

A TripAdvisor Member
3 of 5 stars Reviewed May 23, 2015

Not impressive. Room was clean but beds poorly made - made us wonder if sheets had actually been replaced. Room was very cramped. Lots of wear and tear...carpet quite stained etc. Meeting room (Raven) was brutal. Water-stained and very smelly.

Was this review helpful? Yes 1
HarleyElasoff, General Manager at Sandman Inn Terrace, responded to this review

Thank you for taking the time to write a review. I appreciate you letting us know about your stay, and we certainly listen to all feedback from our valued guests. It is very unfortunate we were unable to make your stay more comfortable. We appreciate your comments and hope to see you again soon. More 

Canada
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 9, 2015

I stayed for two nights while in town for work. Based on reviews from others, it sounds as though my room at least has been updated a bit with new duvets (not those hideous maroon/green/dark covers from decades back) and more artsy black and white nature photos...although it was the same print over each of the two beds. The sink... More 

Was this review helpful? Yes
HarleyElasoff, Manager at Sandman Inn Terrace, responded to this review

Thank you for your review, The staff and I look forward to hearing all feedback from our guests. I want to apologize for the pool being closed for its annual maintenance. We hope to see you back with us again soon More 

Victoria, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 4, 2015

Stayed here 2 nights while in town for work. Had a 2-double bed room. The fridge was nice to have. The king rooms that my colleagues had seemed to have a microwave which I didn't have. The room was clean and adequate. The beds nice and firm. The bathroom is really awkward. The sink is on the outside of the... More 

Was this review helpful? Yes 2
HarleyElasoff, General Manager at Sandman Inn Terrace, responded to this review

Thank you for taking the time to write a review. I appreciate you letting us know about your stay, and we certainly listen to all feedback from our valued guests. It is very unfortunate that we were unable to make your stay more comfortable. We appreciate your comments and hope to see you again soon. More 

Kelowna, Canada
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 3, 2014

There is nothing really wrong with the hotel. But nothing really great. It could really use a bit of updating - carpets are worn, wallpaper dated, bathrooms clean, but showing their years. Front desk service was okay, but not overly helpful. Rather than call a cab - handed me a post-it note with the phone number. No elevator, and travelling... More 

Was this review helpful? Yes 1
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